Mia was fantastic. She listened to my needs, provided me with options, clearly explained the details of the mattresses, and made sure I got the mattress that was the best fit for me. Mia made me feel welcomed and heard!

Mia was an amazing help. Ive been looking for a weighted blanket for a long time and she was such an amazing help. You need to get 100 more like her. She is friendly, informed, helpful, and spent all the time needed to focus on me and what I needed. I will be back for a pillow soon, and a bed around Christmas. I WILL be making sure Mia is working when I go in.

Bob was knowledgeable and helpful throughout my 2 visits to the New Castle Road, Butler, Pa. location. I originally went into the store to get information for a spare bedroom mattress. Mia joined us after she completed working with another customer. She too gave insight into what I was thinking about for the spare bedroom. Both gave different views which were helpful. I was so happy with the availability of what I was looking for - I purchased the mattress set. I was on the fence for another bedroom. Bob and Mia told me the pros and cons of each brand I was considering. Igor lots of valid information that I needed to process. I told them I was going to do an errand and think about the other mattress set. I went back and purchased the other mattress set about an hour later. Thank you Bob and Mia for your insight and assistance.

I had a wonderful experience shopping there. The young girl who was working was super knowledgeable! She was kind and informative and recommended trying different bed and really listened to our needs. I was more impressed with her sales pitches than older men who have more experience. Would definitely recommend that store to anyone.

Was my boyfriend and Is first time going to a mattress store. Mark made it an incredible experience. He was friendly, very transparent, and did everything he could to make sure we got exactly what we wanted. Definitely recommend this place!!

The sales women Mia was great. She was very knowledgeable. I asked her about almost every bed in the store and without looking she knew all the details. 10 out 10 experience.

Bob was knowledgeable and helpful. The prices were very good and so was the selection. I had a good experience and would buy from there again.

My experience was wonderful. Mia helped me to get a great pillow. I will suggest mia to all of my friends!

Very polite and helpful in choosing a bed. Not pushy but helpful. A pleasant experience

Great experience! Sales associates were knowledgeable, patient, honest, and not pushy. Looked at other stores and prices were all the same (ended up with Tempur-pedic) but chose to buy from Mattress Firm because of our first experience with Mia, our “sleep expert.”

My first experience with mattress firm online wasn’t the best. Thus only 4 stars. I ordered a mattress online and they said it would be delivered June 15th. The day before I get an email saying it was delayed and I wouldn’t get it until July 13th… a month later!! Unacceptable! So I called the closest store near me and spoke with store manager Bob. He said if you can come in I will make things right for you. And boy did he ever. He gave me such a great deal on a mattress that was even better quality than the original.. at 50% off!! I would recommend everyone go see Bob. He was so accommodating and professional. Thanks again Bob!!

The sales staff is very knowledgeable and personable. They helped us find the perfect mattress last year at a very reasonable price. We havent slept better since we got it. We were in need of a mattress to replace the one in our guest room.. we took the paperwork from our last purchase to see if they could give us the same deal. Since we are repeat customers they worked with us to give us the same mattress for just a few dollars more. (The price had gone up $200). Will always purchase our mattresses there. We also got a free mattress cover and adjustable box spring 👍😊.

Robert, our salesman was excellent. He asked all the right questions to figure out our needs. He did not try to talk us into something expensive, or something we didn’t like. He was very informative, and made us feel like real people. Definitely recommend any of your mattress needs to be heard by him, at the butler location!

GREAT DEAL. I WAS SOLD 20 MINUTES AFTER I WALKED IN. I BOUGHT THE LAST ONE I WAS SHOWN. Delivery was excellent. KIRBY AND HIS PARTNER WERE GREAT. GOSH, I CANT REMEBER HIS NAME EVEN THOUGH HE SAID IT QUITE A FEW TIMES. PLEASE LET THEM KNOW I APPRECIATE THEM SETTING EVERYTHING ÜP. Professional and friendly. Something i appreciate letting strangers into my apartment. THINK YOU FOR THE GREAT NIGHTS SLEEP

Great place to buy a matress...service is wonderful...the sales man was very helpful...the free adjustable base was an extra plus. This is the second bed Ive bought here...I highly recommend Mattress Firm!!

Great overall experience. Quick, easy, painless. The salesman was very helpful

Our Salesman Robert Gamble treated us wonderful from the moment we walked in the door. We never felt pressured and he was very knowledgeable about the product we interested in. Would highly recommend anyone doing service with him.

We had an excellent sales experience. We were able to try out all of the various types of mattress options, and we never felt rushed. We are looking forward to receiving our new adjustable bed and a good nights sleep!

I stopped by the Butler location after a dental appointment next door. Michael was awesome! We ended up talking trivia for about 2 hours. He knew the bedding very well and was able to give a great selection to choose from within my budget. He also ge me some great deals such as free delivery and body pillows. It was great to spend time with someone who loved his job. It really showed. I look forward to seeing him later when I am ready to furnish my other bedrooms.

The sales man was more than helpful. He was a pleasure to work with and a big reason why I bought this product. I was at several other stores and they did not have the knowledge or personality to have me purchase from them. Thank you for the excellent service.

The shopping and sale were great. There was a very inconvenient problem with their involvement with uta and verifying a check written by my elderly mother. If not for that, they’d have a 5 out of 5.

These two locations are not the only ones on the same road, there are many other instances where this happens. My question is what the need of having two of the same store on one road?

Molly, at the Butler Greenwood plaza location was very helpful with determining which bed would most suit our needs. She explained warranties, levels of firmness and cooling material differences between brands. She was very patient with us explaining the package deals for sheets and pillows as well as adjustable frame options for the temperpedic mattress we chose. Comfortable clean and well lit sales area.

Sells person was very helpful and patient, especially not really knowing what l wanted..did everything up to code in these trying times.pricing was very reasonable... would definitely give a thumbs up anyone looking for a mattress!!

Shane was awesome! Great experience. No pushiness whatsoever. The whole thing was easy and we felt like we got the best deal possible. Highly recommend Mattress Firm. I’ll be sending friends and family their way.

Quick, easy and to the point.

Very helpful and informative staff

Great service. Knowledgeable help. Didn’t try to oversell us. Gave us a range of options in our price range. Quick and easy sale.

Great experience buying a bed!!! We went in there just looking to purchase a mattress and left with a mattress and adjustable base for an AMAZING DEAL!!! Molly was awesome and I want to thank her so much for the help of getting us our new bed. WE LOVE IT!!! Now is the time to buy with their Labor Day sales. Go see Molly and get yourself a good nights sleep!!!

My fiancé and I didn’t know where to start when it came to shopping for our very first mattress. Ben at Mattress Firm was not only very knowledgeable about mattresses, but was also just a really down to Earth guy who was pleasant to be around. He didn’t push anything on us during our time shopping, but did his very best to find the perfect mattress for us. We would recommend Mattress Firm in Butler to anyone—especially if Ben was on the clock!

Great service. The sales reps made sure you got what you wanted and the best mattress to support you. Not just pushing for a better sale for them.

Have Been Assisted at Both Butler PA Stores. They Go Above and Beyond To Satisfy Their Customer ! Love The Bed and The Service at Purchase and After Delivery. They Do Not Forget About You !

Salesperson, Molly was helpful, patient, excellent. Thanks to her, I found a good mattress for my difficult needs, a cooling protector, and decided to get an adjustable base from Sealy. All good.

Ben was awesome! He made the mattress buying experience very pleasurable and not stressful. He made sure we got the best mattress to fit both our needs and our financial situation. 100% would recommend shopping here with Ben! He’s very personal and treats you like family.

My other half and I have now been to 5+ stores looking for a new mattress for our new King size bed. We just bought a house and are still making bigger purchases on a budget. BEN IS THE MAN. He took so much time to not only find us the perfect mattress but pillows, accessories and price for the two of us. They deliver it to the house and helped us finance our bed, so we didn’t break the bank! Thank you Ben and Mattress Firm for the GREAT service.

All the employees were wonderful! Very kind and helpful!

My fiancé and I were completely satisfied with the service that Ben provided with us. He went over many options with us to make sure we had the best mattress. He actually cared and wanted us to leave happy. HIGHLY recommend to come to this store. He’s fantastic. You won’t be disappointed.

Our experience at Mattress Firm was great! Molly was very helpful and knowledgeable of the products. Thank you Molly!

Ben was awesome on all accounts.This isnt high pressure, this isnt your normal sales and send you away.Ben cares about sleep and cares about his customer.Ive been a Nurse for 20 years and Ben had things to teach me about how we sleep.If you need or want honest help and great value come to this store!

We went and saw Mike Carson and he showed us all different kinds of beds and frames! Very knowledgeable about everything in the store! There was no pressure, and we were treated with respect and kindness. We ended up with a amazing Beauty Rest Memory Foam mattress and a adjustable frame with a lumbar that’s wonderful!!! Thanks so much Mike and Mattress Firm in Butler!!!

My husband and I purchased a mattress here this evening and received excellent customer service! Molly went above and beyond to help us. If you are in need of a mattress, definitely come here! You will not be disappointed.

Love my experience here!! Great deals and very welcoming staff, Molly waited on me she was very informative and friendly! I would recommend this location to anyone looking for a great deal and great staff!

Fantastic experience, very knowledgable staff. No pressure to buy and no rushing around. Was able to try them out even durring covid crisis, was very clean and sanitary. I highly recommend

I would like to thank Joseph orris for taking the time to help us out on the experience we had at the butler store he went above and beyond to make things right I would definitely recommend friend and family to do there next purchase with the store

We were planning on looking around at different mattress stores. We came to Matress Firm first and met Molly. She was very knowledgeable and no pressure. She took all the time for us to try many mattresss and answer all our questions. She gave us a great deal and we had no need to look any further. Thanks, Molly

Ben at Butler Mattress Firm was an absolute joy to help us find our perfect mattress! He was very pleasant, honest, and did not make us feel pressured to buy something we did not want. Ive never had an associate help us find a mattress who took the time to make sure it fit my spine the way its supposed to. Both myself and my boyfriend walked out having experienced excellent customer service!! Highly recommend seeing Ben for all of your mattress needs!

Had the pleasure of working with Ben today. His service was fantastic and he had excellent knowledge on the products. He was able to direct me to a mattress that was perfect in comfort and price. Couldn’t be happier with my experience.

The people was very polite and helpful with our purchase.Made our experience easy and fun!Would highly recommend them to others! Definitely be back!!

I just bought a bed from Craig at Mattress Firm and he did an excellent job! I didnt know much about the different kinds of beds, so he took time to thoroughly go over multiple models with me. I asked him a lot of questions and he was very patient. He wasnt pushy and helped me find the bed that best fit my needs. In addition to great service, he also gave me a great deal on the bed! I will definitely recommend Mattress Firm and Craig to my friends and family! Thanks Craig!

Jackie was so knowledgeable and very helpful in helping picking out a bed for my grandma, taking in consideration her health problems, very good experience .

Fantastic service today. Walked us through all the options. I felt at first he is trying to up sell me. Ben was not doing that he was helping select the best mattress for us. Will be back

Friendly and very professional will shop again in the future

Have nothing but good things to say about Mattress Firm employees every one has been very helpful and pleasant to work with. Would buy from them again.

Mike was fun to work with. He showed us different kinds of beds before we picked ours out.

Very helpful with information and saving money.

Very Nice salesmen and was very knowledgeable about the mattress I was looking at

Helpful staff. Clean store. Quality matresses.

Ben took amazing care of us. He was very attentive and made sure we got exactly what we needed. Thank you!

Ben went above and beyond our expectations. The experience he gave us is what made us purchase before leaving and shopping around.Thank you Ben for your time and knowledge

GREAT !!! I had Car Trouble and Associate Offer Assisstance when No One Else Did...We Purchased A New Queen Set in 2017. !! Fantastic Service & Associates *

Ben was awesome, supportive, and so very helpful when I was completely oblivious. He was able to help get me an awesome deal on a new mattress.

Ben the manager was super helpful explained everything very clearly first recommendation was spot on I highly suggest visiting this store and talking with him

My wife and I went to mattress firm and Bob helped us pick out the perfect mattress. He was very knowledgeable, personable, and a great salesman. We would definitely recommend him and Matress Firm.

Ben was very helpful and knowledgeable in helping us find our each individual most comfortable match. Defiantly recommend his expertise to everyone who wants to have a better nights sleep!!!!

Excellent service! We were in shopping for our 3 year old sons big boy bed. Bob and Zach helped us find exactly what we needed! Great shopping experience!

Ben took his time with us, made sure the mattress fit our needs. Helped us out tremendously. He broke everything down for us and let us know everything that was goin on with the mattress. Definitely will recommend mattress firm!

Great service, very knowledgeable salesman (Ben). Took the time to explain all the details and really help us find the right bed and accessories.

Very helpful really make sure your happy with what your getting highly recommend

Excellent service. Craig was very informative. We are very pleased with our bed and the customer service at Mattress Firm.

Ben did an amazing job! He did great with us and was patient and kind! I highly reccomend him!!!!!! 👍

I came into the store looking for a bed for my college apartment. Bob was very knowledgable and helped me find the perfect bed for my needs. I will be shopping here again!

I had a really great experience buying a mattress and Molly was very helpful through the whole process. She was very friendly and helped us out a lot!

Ben made picking a matress and accessories amazing! From my understanding he was working out of town and he was very kind and still strived to provide the BEST. He was considerate that we have dogs and wanted to protect our investment in a matress. He was able to get a great deal on a bundle with a proctor and luxary sheets! He acknowledged all of our needs and wants, while making sure it was the right fit for us. I cant wait to sleep on the matress Ben helped us pick out! I have worked in customer service for years and I truely have never had an experience like I did at Matress Firm.

My husband and I had purchased a mattress 4 years ago and had issues with it. We claimed the warranty and Bob helped us to find a mattress that we thought we would like. He was really easy to work with and seemed genuinely concerned that we were happy with our purchase. We picked one and tried it for a month and ended up trading up to a better one with no problems. I would definately reccommend this particular store and ask for Bob. He is very knowlegeable and a very nice sales person.

Bob and Zach were extremely helpful and knowledgeable and really made a matress purchase easy...I highly recommend

Great service, friendly staff

They really took their time and helped us find what we were looking for! Excellent service!

Great place for to be getting all them sleep sleep time stuffs.

Great store knowledgable salesmen Great Deals highly recommend!

Michael was a very pleasant and informative salesman

Reallly good customer service

Got a perfect mattress spring box that broke they replaced it with a better one after talking to the manager after it was outside the 4 month return warranty. I will be coming here again!

Dont pay attention

Not a bad place

Ben was great!

Was not there just drove by

Very comfortable

Mia, at the store beside Starbucks and Dick’s Sporting Goods in Butler Pa, was helpful. At first I was skeptical about all the questions she was asking but I’m happy she was patient with us because I didn’t know someone could know so much about sleep! I don’t know how she was able to by just asking a handful of questions but, she really keyed in on a few options that really made sense to us. From there she walked through the benefits and side affects of each option until we found the perfect solution. Do yourself a favor, ask for Mia!