I love this location the people are always extremely considerate and fast and friendly. Specifically I want to mention Crystal. She seems to go above and beyond in her courtesy her kindness and patience even during the most hectic mornings. I see her often and she’s my favorite smiling face at this location. All your workers have been great but she always stands out in her customer service and barista knowledge. Thanks for serving our community so well!

I only give them a 1 because of their lack of compassion. There was a tornado warning and by all appearances, it was hitting at the moment I was driving past their door. It was raining sideways as I ran up to the door only to find it locked. Inside one of the employees shakes her head. I cannot imagine doing that to someone. Next time, leave your doors open. You might save a life and sell more coffee.

The last few times we have been here, they were out of their tea flavors. Also, they must not time their espresso shots because every iced coffee we have gotten here has been nothing more then sweet milk.Espresso shots need to be timed throughout the day to ensure proper pours. Nobody should have to pay for an extra shot just to get the coffee flavor.

I ordered it through the Starbucks app. Then I went to the store, drive thru line. There were a little crowded.But it was fine.The employee who was in the cashier, never smile and never friendly at all.

Personally I try to stick to Grinds, but when Im over on that side of town Ill stop over at Starbucks...I most certainly dont go for the customer service. They used to be friendly, Im not sure if its just because I always get the same rude lady with bright colored hair or what. But thats definitely something thats needing improvement. Nearly every time I have had her in the drive thru she is rude, and acts like I dont know what I am talking about. Just because I dont make coffee for a living doesnt mean I dont know what Im talking about. Her attitude stinks, and it really makes me want to go out of my way to a locally owned shop where I know Ill get great customer service and the people are nice and friendly.

Crystal was so unpleasant. My order was incorrect .Called to ask for a credit for a refund because I had a sick baby and had already drove away. No apology or anything, just told me I had to come back. So I did come back, and Crystal rudely told me how the same drink I had ordered for 3 days in a row tasted the way it did cause of how I ordered it . 3 days in a row and only this order tasted this way. Apparently the customer is never right . She did remake my drink- still incorrectly . I’ve never seen someone be so defensive about something as small as a cup of coffee . I won’t be back to the starbucks in Cabot . $6 is way to much for the wrong coffee order and to be treated that way.

Drive thru was a little lengthy but once ordered, very fast. Breakfast was surprisingly well made.

Coulda been a little more punkin spice but heavenly super fast service as well!!

Starbucks is awesome, Ive been to many different locations, and Ive never been dissatisfied. The prices are obviously a little high, but thats because the quality of their products and service is so high. This store in Cabot is no exception. My husband and I stopped in to get a Frappuccino after work, I usually get the Vanilla Bean because its so delicious. But I knew it wasnt caffinated, so I almost got something else. Until our barrista very helpfully pointed out that I could add caffeine to the vanilla bean. That made my day, let me tell you. It was so delicious, and I got my much needed daily dose of go juice! I wish I remembered the barristas name, but I cant. She made our drinks so fast and efficiently, the visit was perfect. I needed that, and its so close to my work! Ill keep coming to this store, and giving them good tips for their excellent service! Thanks to my Starbucks Cabot homies!

High price, but friendly service.

Busy, busy, busy. That must mean theyre pretty good. The only reason I didnt give 5 stars was because I had a long wait inside and a lady that came in after me got served 1st. But the coffee was great and the employees were friendly.

Everyone here was working so well together, like parts of an oiled machine. Keep it up guys!

Had everybody working on our order. In and out. Great coffee, great service.

Friendly people but good lord that drive thru line is rough. By far the slowest Starbucks Ive ever been to. Every time weve gone there its at least a 15 minute wait, maybe more. Dont expect to be in and out in a few minutes like most others.

Pretty disappointed in the drive-thru line. I come here daily and have NEVER had a problem with the staff. They have ALWAYS been the sweetest. But today 04/13/2021, @10:45 I came and asked to pay for my friends order that was two cars behind me. The lady first said that I couldn’t do that, which we know is a lie- pay-it forward always. When she finally asked someone for help, I paid for mine and my friends order and went on with my day. My friends then called me and said the lady said “your friend payed for your order” and thanked me for paying for it. My friend proceeded to tell me she told the lady in shock “aww why would she do that?” And the lady very rudely said “I don’t know why she would either”. Just disappointed. No need to be rude to customers who are trying to be nice. Do better, be better please.

Friendliest people to see someone in the morning. Starts my day off in a great mood from their kind words.

As always, great all around!! Love this location!! Very friendly staff and super helpful if youre looking to try something new or create a drink!

Very disappointed. Iv gone to this location very few times bc it’s always so slow. I decided to stop on the way to an event (prepared for it to take a little longer) and I was there for 28 minutes!! I sat at the window waiting for my order for 10! I ordered an sandwich & when I got to the window I was told they were out of all paninis- totally fine, I’ll make an exception & order off the breakfast menu. At this point I didn’t have time to go somewhere else bc I had somewhere to be.I ordered a cold brew, 2 fruit waters for my kids & the sandwich.After the mix up was fixed with my food they went to make my breakfast sandwich.. sat there waiting-still haven’t received my drinks. I finally get my food and was told thanks & have a goodnight ..... I still don’t have my drinks. I told the gentleman I had 3 drinks- he closed the window and I could see them talking- they hadn’t even started my drinks! 2 fruit waters & a basic cold brew- how long does that take?! I’m finally handed 1 water and my cold brew and told again to have a goodnight.... I still have another water?! What in the world?! So- finally I see the guy at the window make the other water and I get it and leave. I don’t think I have ever been so frustrated at a place ever! I don’t understand what the hold up was and was never told “sorry, we’re short handed” or “im sorry for the wait “. Next time I’ll plan time to go out of my way.Starbucks is usually on top of their game even if they are super slow & busy their customers service makes up for it. This location is new and going to ruin its reputation fast.

I dont care what anyone says you people are awesome. I understand sometimes you get frustrated. I was in your drive thru when a lady 4 cars up was ordering outrageous drinks and not just 1 it was like 6 she held the line up for like 20 min just at the speaker. If you want to be bujy like that go inside dont hold up drive thru.

Every employee Ive had the pleasure of encountering has been pleasant and seemed happy to help. I miss seeing their smiles though. Sadly, mandatory face masks cover them up.

They messed my order then took 10 minutes to make it right

This store is very friendly and they also have quick service. The store itself is extremely clean and well kept. The drinks are also always well done! I love coming here and will always come her whenever I am in town :)

I have spent around two hours in the drive through line in two visits. Second time they were out of venti cups. Staff was pleasant. Repeat visits have produced the same increase wait times. The staff do not seem to care.

People where pulling out of line going in and getting a drink faster then the drive thru....

Quick, easy and covid-safe. We were through the drive thru very fast and the batista was very friendly.

Very friendly staff, excellent speed of service and a variety of unique menu options for breakfast (the cheese Danish is a favorite as it isnt slathered in donut icing) when we are on that side of town.

The place is extremely crowded & the place an order for pick up thing is a bit confusing & the drive through I very long so expect to wait 20 mins before you get your order. Other than that the place was good. The employees were kind and my order was done on time and tasted good.

They close randomly some times but I think it was Covid related so no problem

Fast Freindly Service. My drinking choice was made to perfection. Good Job. Only wish I had a discount.

Very tasty and very expensive, however the wait and traffic jam at this location is ridiculous and hazardous.

This is the slowest drive through ever!!! Everyone is friendly and the drinks are perfectly served but the drive through can be a 30 minute trap

-UPDATE-This is still the slowest Starbucks Ive ever been to.I know theyre still somewhat new, but it should not take this long to get a drink. Theyve been open long enough to be better than this.

Waited at least ten minutes at the drive thru. Shouldve had the person ahead of us pull up as it made everyone else wait at least 10 minutes.

The wait time is enough to make me not even want to stop for my drink. Don’t go through the drive thru OR inside unless you’re willing to wait over 25 minutes for your drink.

Every time I go the staff is super friendly and quick!

Quick getting coffee and excellent service.

The barista pointed out a huge spider on my car and said Im keeping an eye on it.I saw the spider, proceeded to smack it in hopes of ending its life. I turn to the barista did I get it?. Her reply it either fell on the ground on in your car . Me oh God dont bite me.. We laugh as she hands me my peppermint mocha. To the barista with the very short, light purple hair. 1) you looked very nice today as Im sure you do everyday. 2) you made my day today with.

Good coffee, dont understand why the inside is closed for seating- but you can come in and order...

Manager (middle-aged woman short blonde hair) was snapping at employees. I placed a mobile order 15 minutes in advance, showed up, lots of people waiting, but i could see my order. So I waited for about ten minutes on a designated spot, none of the staff acknowledged me. Order sitting behind the counter, done, with my name on it and the receipt. So I reached to grab it quick and the manager snapped at me in front of everyone SIR DONT REACH FOR THAT YOU NEED TO WAIT. ... in front of everyone, humiliating. 5 minutes later she shoves it across the counter spilling the drink a little and popping the lid.Summary: It didnt used to be this bad at the Cabot location. Must be a new manager. I suggest they hire a manager with a better temperament.

The drive through is great. Service is great. A great Starbucks location.

Went through the drive through and one drink was perfect but the other was only partially filled. Went inside to get it fixed and the barista was extremely rude.

The employees were all so kind and they finished the so quickly even when they only had one machine working!

The service is quick and friendly. This location is always busy but the staff does an awesome job!

We placed our order on the app and the lobby was closed so there was no way to go in to avoid the drive thru line. There was a terrible wait time in the drive thru. It took 25 mins for 1 drink! Our frappe was melting by the time we got it!

I couldnt get my drink because they were out of everything to make it with.

It would be great if it wasn’t for the terrible customer service

Come here every so often and the experience is always starbucks which just means nice. I tried the mobile app today and adjuster my coffee to fit my taste. Usually I grab a peppermint mocha from the drive thru but requested less syrup in my coffee this time around and I could immediately taste the difference. ATTENTION TO DETAIL. Very important for coffee lovers.

Slow and consistently get orders wrong.

Ive had mixed experiences with the quality of beverages at this location, but its the staff that has decided the review for me. Tyler went above and beyond today to get my drink order right, and was pleasant about it all. He ended up remaking my drink order twice, but never complained or seemed put out. He even went the extra mile while doing so. Its the people that make a location, and this location has great people.

Went through the drive through the employee made my drink laid at the window and walked away doing other things for almost 3 minutes instead of just giving me my drink

Its a Starbucks, staff is friendly, coffee is hot and place is clean.

Great place and good prices. Will be returning soon

Meghan #2 and entire staff today was amazing. Greeting everyone that walked in with a smile and made me feel right at home. Thank you for such a wonderful experience!!!

Great service and fast with fair prices

Its starbucks...cant go wrong

Staff is very kind, helpful, and accommodating.

Favorite coffee.

New Starbucks in Cabot. At 9am the place was dirty and the staff appeared overwhelmed.

Im so happy with this location they are amazing at making my Matcha Green Tea Latte!!😁🙏🏻

Starbucks in Cabot Arkansas is wonderful !!!!always stop there just off the interstate love the place

Terrific as usual!

Amazing Starbucks

Its great! Dont support Vets

My girls like the drinks.

Staff is friendly and attentive.. they are quick with the service and just puts a smile on your face when you leave their drive thru.

This store has been open long enough theres no excuse to wait in the drive through almost 30 minutes... I let it slide the first few times but this is crazy. And never any kind of mention of the time waited like I didnt just spend half an hr waiting for a coffee.

Best staff

The service is so, so slow. Every time I am here the line is wrapped around the building and you can expect to sit here 20 minutes at times. They’ve been open since September...not sure if they are still hiring new people or what. I also always have issues with the baristas giving me my drink orders with the lids covered in product. They don’t even wipe it off. :/

First I received my chocolate cake pop and it was clearly melted. The chocolate was smeared at the top of the bag and all through the bag to the point where I couldn’t even grad it.he told us that that was all that they had that he would see if he could fix it. And plainly brings us back one that is perfect. I also ordered a vanilla bean Cream Frappuccino blended with strawberry purée. And made it clear to the worker to have it blended. And yet it wasn’t. I told him that it wasn’t blended. And he said okay let me see if I can fix this. Comes back 5 seconds later and says oh sorry this is apparently blended. When it clearly wasn’t. I order this drink almost everyday. I feel as if they just didn’t want to redo the drink or even blend it. I was very disappointed.

Love my hometown Starbucks

Paying for the hype. Solid pass

Love love love my starbucks.

They were so nice. I dont go there often so I took a minute to order amd they were so patient and even came to the window after i ordered and verified my order to make sure they made it right. VERY good employees!

So slowest employee on the register, 1 employee walking about with his own drama not helping watching other 3 work. Very slow service with not many customers present in store. Officially have made Jacksonville the 2nd worst Starbucks.

If you’re coming here go drive through!! Waited 7 minutes at the counter before Brady came from drive through window to take my order while the other FOUR employees including manager were too busy taking care of drive through like they were the only customers. Thank you Brady.

Quick and easy

For a newly built and open establishment, there were more flys than i was comfortable with. Tables werent clean, machines were dirty. They had no system of drink making whatsoever. I waited way longer than i should have.

I’m sorry to give this editing however so witnessed something between two employees yesterday was totally unacceptable and unprofessional!There was a very young lady working drive through. (Very skinny, very short hair and some tattoos)(There was an older lady heavy set, short hair, glasses) the young lady was asking the other lady some questions about the work environment. The lady was very rude and had snotty remarks to the point the young lady was crying while trying to apologize. I felt so bad for her! Then while waiting in like for my espresso, some one else’s coffee had spilt and had whip cream on the counter well when they sent my coffee down it had gotten on the bottom so I asked the lady for a wet rag to clean it, which she acted like she didn’t hear me. So I went and got some napkins and cleaned it up myself. When she noticed me, she went and got a rag and started cleaning it with a huge sigh of irritation. The place has been open a week maybe two and your already showing bad attitude towards work environment and customers. I understand things happen but leave that at the door before you walk in for shift. With that being said the building is very nice, clean and big!

In the drive through the person was in a hurry. My husband said the first drink and before he could say anther word she was saying is that all and then repeated it back wrong. Obviously she wasnt listening. I know theyre busy, but quality and service are what bring people back. When we got our drinks, mine was ok after much stiring and shaking, but my husbands was awful. It tasted like dishwater. We are on the road back home and driving back to the store wasntan option. Very disappointed.

Most of the time they are rude! I dread going here because they aren’t friendly! Jacksonville & Conway are my favorites.

The staff were extremely friendly and helped me with my order. However the reason I couldnt give them a 5* was because even though I asked for no cream on my iced mocha it came out with cream.

Every time I order my favorite drink they mess it up, although friendly and polite staff I always forget to call to let them know because theyre good people.The one in Jacksonville never messes up my order but dont want to go there every time.

I went through the drive thru and at first I was irritated for waiting so long. However, when I reached the window the barista immediately acknowledged the extended wait time, which then didnt seem like it was that long to me. That alone was enough to turn my mood around. However, THEN she went above and beyond and said my order was on them. They paid for my order without hesitation and I am more than pleased with their customer service. Nobodys perfect, but it can leave a lasting, positive impression when handled with great customer service. This was actually my first time visiting this location too! Had it been an overall negative experience, I probably would have avoided returning to this particular location. Thank you for being so awesome!

Worst and slowest Starbucks ever.

Wasnt there. Phone has been hacked and I was no where near it

Went to get some water through the drive thru and when I ordered my water the barista named Missy or something sighed and sounded VERY annoyed and rude. She said she would see me at the window (implying that it was free, because she never told me a total.) And When I got to the window to get my drinks she said it was 35¢. Im sorry, but when did Starbucks change their policy for freaking WATER?!? Ive never had a problem with getting free water from Starbucks until today.

Megan and Tyler were excellent in their service and appreciate their attentive efforts to satisfy the taste buds! Thanks guys!

Consistency! Always great, a little too busy at times.

Glad to see them back open. I missed my coffee.

Appreciate the service provided by the friendliest staff associates ❤️

After waiting 25 mins inside for my drink, I got up to ask about the wait, and she told me she thought it was a mobile order and had been done for who knows how long. extremely displeased with this starbucks. everytime we come, the wait is absolutely ridiculous. Spend your money at a local coffee shop instead of this hot mess of a Starbucks!

1. Extremely slow 35 minutes in the drive thru.2. Had to reorder 3 times for a cafe mocha and a white mocha frap. How much moe simple can it be3. Cafe Mocha didn’t have the normal amount of mocha. Week tasting and not very hot.

They have a great parking lot.

They never hesitate or have a bad attitude when they get the drink wrong and they always remake it!!

The manager Missy was disciplining an employee at a table. That is very unprofessional and I felt real sorry for the employee. As a manager myself that should be handled in private and not infront of guest .

Slowest Starbucks I have ever encountered. The employees walk around like they don’t have anything else to do.

Waited in the drive through for 45 minutes and there is no way to get out of the drive through once you get in it.

This location takes awhile to get the lone moving.

They have definitely gotten a lot better. Theyl staff is extremely friendly and they almost always offer my dogs a pupacino.

They were very friendly and great service!