We shopped at this Big Sandy Store for the first time today. The salesman, Matthew, was very knowledgeable & easy going while showing mattresses & sofa-bed. Nice store in Cadillac.

I went into the bedding superstore to find a new mattress. I was greeted at the door by Tyler he was a very pleasant and helpful young man. He answered all the questions I had regarding buying a new mattress, something that would fit my needs since I suffer from lower back and hip issues. I was pleased to have been able to purchase a nectar mattress with power base . I cant wait for a good night sleep. On another note, Erica the manager is great at what she does . If you are looking for a new mattress please go see her .

I was a very disappointed with the follow-through customer service of the Cadillac store. I had bought and paid for 4 chairs. They had two available and were getting two more from another store. I was very patient and after 3 1/2 weeks I called for an update. Only to be told that for some reason now the two that were available werent sellable??? After working in retail / management they definitely need to improve their follow-through customer service.

The very pleasant salesman greeted us at the door to assist me with my interest. I showed him a picture of what I saw online and he directed me to exactly what I was looking for.His name is Jeff and he has such great people skills. He answered all my questions to my satisfaction. I would definitely recommend and comeback for future furniture needs.Thank you very much!

If you go there to shop ask for Jon Heath if you like humor. He is so fun to work with! One of my best shopping experiences. No pressure just plain ole fun! Hope I love my mattress!

Big Sandy Furniture worked well with us during a stressful time to furnish an assisted living quarters for a family member. Due to inventory issues not caused by the store, we were able to identify items that were in-stock, given a discounted price and the furniture was delivered and setup on schedule.

Very nice young men delivered it. Happy with being able to follow their route today and knowing about when they would arrive. Not sure about the charging pad and how it works. Is it in whenever the love seat is plugged inDidnt think of that ? Called the store and ?answered😊👍

The salesman was great. After the sale is where the issues arise. Bought and paid cash for over $8000 worth of furniture including a king size purple mattress that they had two in stock. And the sectional in their warehouse. Scheduled delivery. Sectional comes as planned. But where is the mattress?! $3500 spent on something IN STOCK. But where is it?! They sold it to someone else!!! Now two months later I still don’t have my mattress!! What’s worse is it’s come to our attention the manager and her husband are running a drug house!! DO NOT SHOP AT THIS LOCATION!!

We have been wanting a Purple mattress for awhile, but I hesitated to buy one sight unseen. When I found out Big Sandy carries them, we went in to test them. Jon Heath helped us make the best choice for our needs, and took excellent care of us from start to finish. Everyone we dealt with there was very pleasant and professional. We would definitely shop there again!

Highly recommend Jon Heath, was amazing to work with and done everything to get us what we wanted. Very down to earth and easy to talk to. Definitely top notch sales guy. 👌

Just got an amazing couch and coffee table for an affordable, great price! Great service plans and financing options as well. We had the best customer service experience with Jon and everyone else who helped. I highly recommend you give them a try

If you are looking for any type of furniture, please visit this Cadillac location and talk to Jon Heath. I will continue to purchase all my home furnishings at this store because of him. Thanks for the amazing customer service!Clinton and Danielle

First time in the store and really appreciated the low pressure atmosphere. Jon was visiting due to the store being short staffed but everyone appeared to operate similar to his style. Given the time we need to do some thinking and even if we hadnt purchased, we didnt feel the pressure to order our items until we were comfortable. Needless to say we will be considering our other furniture needs soon and this will be our first stop!!

I was impressed from the minute I walked into Big Sandy’s. I was shopping for an adjustable bed frame. The sales person, Austin, who greeted me was very personable and knowledgeable. He helped me select the bed that best fit my needs and budget.

Helpfull staff helped me fin and finance my bedding needs. It was great to have someone with experience and knowledge that the readily shared to help me pick the right bed. They did not try to push more expensive options nor did they try to confuse me or talk me into more than I needed or wanted.

My wife and me were looking to purchase a queen size mattress then ended up leaving with the mattress and a sectional couch with a HUGE ottoman!! Great service with a salesperson who was way cool to deal with and and who could answer ALL our questions that we had thought of. So if ever looking for home furnishing ask for Jon Heath trust me hes the man you want to deal with even though he was only filling in at the Cadillac store and his regular store is in Mt. Pleasant. Thanks again Jon!!!

We had a great experience working with Matthew at Big Sandy Superstore today. He has just the right balance of being attentive without hovering, and being helpful without being pushy. He was knowledgeable and able to answer our questions regarding the items in which we were interested. And he was patient throughout all of our indecisiveness.In the end, we purchased a new mattress and a sectional that is in-stock and scheduled for delivery in less than two weeks. Which, in these crazy times, is a miracle. Thanks again Matthew!

Our sales rep John Heath was Awesome! He made the process smooth and easy. We are very happy because we purchased a great mattress at a great price

My fiance and I bought a sectional, the entire experience was a joke from the beginning. The salesman never listened to either of us and ordered the wrong sectional, when it was delivered (the wrong one) the recliner got stuck in the reclined position, the salesman came to the house and checked it and apologized, somehow managed to get us the right sectional even though it had to be ordered to begin with, they swapped out the sectionals and within less then a week one of the recliners on that broke and wouldnt fold back in. My fiance called and complained again, was told someone wld contact us within 3 days, she called back 5 days later and finally talked to a lady that actually did get something done, we were informed that the paperwork from when my fiance called, that we were supposed to hear something within 3 days, was still sitting on the desk. But she actually followed through and got the recliner portion fixed...weve had it less that a month and when you sit and move to adjust positions you hear springs..100% do not recommend

I bought a bed frame from this store a few months back. Started an account, gave my personal information. Not long after leaving I began receiving spam calls, they didnt stop that day or the next. I went in today to buy a bed and carpet and to look around. ~900$ purchase. They again want my personal information. I refuse to give it. They refuse to sell me the items. Is my personal data really worth more to you than a sale? Why do you need to know where I live and what my phone number is if I am taking the items home today?

Big Thanks to Jon Heath for his help with our purchasing the Living and Bedroom furniture! Excellent customer service with no pressure! Thanks again!

All staff was very helpful, patient, and kind! I would recommend to a friend!

Very pleased with the experience at Caddilac MI store. Matthew Keel was great in all aspects of our purchase. Easy to work with knowledgeable professionals who really care about you as a customer. Each employee treated us like family. THANKS

Men who delivered and installed my stuff was wonderful. Man who sold my furniture to me very helpful. But did not receive my 4 side tables. Lady I spoke to today very lovely very helpful and very hopeful that my side tables will be delivered on Tuesday.

We got our couch and love seat here! David was so nice and helpful, and even when we considered a recliner that wasnt part of our set, he made a path through the furniture to drag it across to compare the colors! The delivery guys were great, and the wait was maybe 2 weeks if that from ordering to delivery. We truly love our chairs and when I looked up the chairs we bought online, the same chairs were more expensive at other stores, but all the same quality. I definitely recommend going to the store. However it is new, so if you are looking for appliances, they are looking to get them in but dont have them in yet. Dont fear, if you purchase an appliance online you can get it shipped to Cadillac and pick it up there. I truly think that this store will continue to flourish and provide well for a lot of people! I definitely would say to put this store in your list of stores to visit if you are looking to upgrade your home.

Super Sandy in Cadillac is a huge store. So much selection. I worked with Kevin and he was wonderful. Lots of patience and answered all my questions. Showed him a picture from the website and he was able to order it. So excited to get what we really wanted.

Very friendly staff and beat the best price! Excited to receive my new sofa 😁

Great shopping experience. Thank you Jon Heath for some shopping fun!

Its a very nice place with good friendly people and great prices u let them know what kind of money your working with and they will find in your price rage

Great service, decent deals, wonderful bed selection. However, I was not impressed with the furniture selection. All couches/loveseats were priced very high. Nothing I sat in was comfortable. However I did buy a purple mattress at a fair price with great service.

Salesman was very kind, not pushy, and very knowledgeable. I went into the store on June 27th 2021 and Purchased a Purple Hybrid Premier 3 mattress, with the promise that the mattresses were on the way already and will be at the store on July 7th 2021. I called July 13th and their response was oh 2 of the manufacturing buildings shut down for purple so we couldnt get them. Yet they were previously in transit as I was told previously. I asked for an ETA and the lady on the phone says I have no clue when they will arrive at the storeI will edit/update the review if/when something is resolved.

They had just what we were looking for, The new purple mattress.Best one they had their.The sales people We’re very helpful without being pushy. That’s refreshing to see in a sales department.Thank you very much.

This is the best laid out furniture store Ive been to. Great prices, lots of options and helpful employees who dont leach onto you, but are happy to come over and answer any questions you have.

Had one of the best furniture shopping experiences EVER. Austin was welcoming, helpful and extremely knowledgeable without hovering constantly like most other experiences Ive had.

Austin did a great job. He was very helpful. If I need anymore furniture I will be sure to stop in again.

Wonderful experience. I only went for pillows but they had just what I was looking for and they were super friendly!

Wonderful people, with kind and fast service! If youre looking for a way to build your credit through loans and get some nice looking furniture this is the place to go

They were helpful awesome and not pushy. Really felt at home and able to take my time picking out something to suit my needs.

My wife and I found a bed of our dreams. Every night is so nice thank you very much for having this type of furniture in your store in Cadillac

Great place salesman really knew his products

We started looking for a sofa recliner and Big Sandy had the best selection compared to other stores in the area. While looking, we encountered Makala soon into our browse. She was wonderful. We explained what we were looking to find and she directed us right off. As we communicated what style and specifications, she was immediately able to show us what we wanted. She worked with us and really listened. She was well versed on the manufacturers build and helped explain differences in construction. We made a purchase based on our educated research and assistance from Makala.

Good buying experience. Not pushy. Decent prices. Warranty program reasonable and customer service on site.

A friend of mine ordered (and FULLY PAID FOR) a beautiful armoir for her new home, ultimately only find out they sold it to someone else (after waiting TWO MONTHS because it was supposedly on backorder and on its way (according to employees). And the cherry on top is that after two months of contacting Big Sandy’s about it, they say they didn’t even know she had an order. This place deserves 0 STARS, but that wasn’t an option. 😡

Was awesome found what we were looking for and Makala helped us out in every way and answered all the questions we had let us test out almost every bed before we made up our minds and was very patient with us will Definitely be going back in the future and will recommend people here as well.

John and all the staff were absolutely perfect. We will definitely be getting all our furniture from Sandy’s superstore.

Kind of expensive. But really helpful and great customer service!

First time checking out Big Sandys and Makala was very welcoming and helpful right from the beginning, all the way out the door. She pointed us in the right direction and got us great results! We will be returning😊

Excellent selection of items!, great service!

Bought and $800 sofa and it fell apart the day we got it home. Went in to speak with someone and there was nothing they could do while the others sat and talked behind our backs. Quite unprofessional and their quality is as bad as their customer service! Never will return.

I placed an order online for a nightstand for my sons birthday. Recieved an email stating a rep would contact me in 24hrs regarding pick up for my item. 3days later no call, so I called the local store. My item is back ordered for 10-12 weeks!!! I was told its not their fault, as its bought from a 3rd party vendor. I was not told this when ordering. At no point did the site say the item was back ordered. Nor did the email confirmation I received. Its been 3 weeks, still no word back regarding my sons present. So disappointed in this company. I will never order from them again.

Very nice selection and choices,the salesman Jeff did not pressure us and was very knowledgeable of the product and assisted us with our decision and choices

Kevin was very helpful. Made sure we got the best possible deal.

Friendly and quick attention, help with finding what I wanted. MATTHEW was a great help.....I will return for more shopping. Thanks Matt. And BIG SANDY.

Ordered 2 recliners on February 4th and still no delivery and when called the store they didnt care. Dont buy from them they are rude and have no customer service.

Matthew Keel is awesome!!! If you stop in, make sure you ask for him! Hes so nice to work with. Not only does he understand the trade, he works with you and makes sure you are given the very best service even after the sale. If you have any issues, he will do everything he can to make things right!The other staff in the store are also helpful.The only negative would be the 3rd party delivery system they use out of Mt. Pleasant. I was not impressed by the 2 guys that delivered my furniture the other day. Not only were they not professional (taking video calls during the delivery, complaining about not knowing how to do part of the job...) but they damaged part of the order and then signed X without my consent to release the order. ((I never release a delivery without making note on the delivery form that they damaged the item and I am awaiting a resolution))

I was looking for a lift chair and Big Sandy Furniture had the exact lift chair I was looking for. It was the right size, color, and price. Everybody there was very helpful. Will definitely shop there again.

No prices on any of the furniture and ridiculous delivery fee. No thanks.

Kevin was knowledgeable and looked up information we wanted to see while we ran an errand and came back to the store. He had it ready upon our return. It made the the transaction quick and smooth.

Awful experience and terribly disappointed with Sandys. I wanted to stay local as I looked for an armoire so I decided to check out Sandys. I found the perfect one and was extremely excited to have found exactly what I was looking for. The sales rep was very nice and helped get the order set up and explained that I’d have to wait because the item was on back order for 2 months. I was totally fine to wait, but asked if I could have the piece on the floor. He said it was display only so I waited. After around 6 weeks with no word on the back order I went back to the store to get a status. I walked to where the armoire was and it was gone. The store manager checked and said it’s still on back order and is showing available and they would have someone contact me on the 15th with an update. I asked about the missing armoire and they said it was sent to another store for display. The 15th comes, no word. I waited a week after the 15th to be generous as I know with covid shipping as been delayed. When I went in I spoke to the operations manager. After she gets the information she needed on my piece and talked to the store manager, she comes over and says they didn’t realize I had an order with them for that piece! On top of that the piece I ordered is now discontinued and the piece they sent to the other store is promised to someone else! Seriously! At this point I’m livid and trying to keep a calm composure. I paid in full for a piece they had on the floor, but sent elsewhere, then promised to someone else when they don’t even have the competence to track their orders in which case they would have known there was an order sitting there from two months ago for the same said piece which is now discontinued! Are you kidding me! The operation manager said she would call first thing on Monday morning to see if she can get it special order and will call me back in the morning as soon as possible. If I don’t hear from her to call and ask specifically for her. Monday morning comes, no word. Monday afternoon comes, no word. I call after work at 5 and the operations manager gets on and I inquire about her call and from her tone she acts like she didn’t even know what I was talking about. Then she says she will check. Next thing I know a guy gets on the line. It’s the guy that sold me the armoire! I wanted the manager and she, the manager, passed me off to her sales rep! I calmly and politely explain the situation to him and all he says is the piece is discontinued. Nothing about the possibility of a special order or following up on the piece. I let him know I saw several sites with stores still selling it and ask if he can reach out to them to have them deliver it to them. I even give him one site by name. His response, “that’s interesting”. He says he will look into it but after hanging up and waiting several hours for call back I realize that no matter how hard I try to give this store an opportunity to redeem itself it’s not going to happen. I call the next day and the operations manager answers. I ask her for a refund and she gets this snotty tone while I politely get her the information for the return. She doesn’t even mute the phone when getting my card and I can hear her talking to someone else that I want a refund, which I thought was very unprofessional as someone who has also worked in a retail profession and as a manager. The staff needs desperate training on customer service, maintaining and tracking orders and inventory, communication and following up with customers. Sadly, they will no longer get any of my business at Cadillacs Big Sandys. PS I did get my money back.

We just purchased a one touch power recliner sectional from Mikala she was very informed got me all the information I needed made it a great experience buying. The people were all friendly “Thanks for all the help!” They have very good quality stuff and I like the rating system on the furniture.

We were impressed with prices and quality of furniture. We did not feel “stalked” by a sales person yet when we were ready to order, we were not rushed and had all our questions answered.

SHOULD HAVE READ THE REVIEWS!!! Called to verify what time my delivery today (2/25/21) would be. Couldn’t find my $2800 order I placed 8 days ago, then tell me they couldn’t reach me to let me know my order was delayed! New delivery date is 3/3/21. I removed my bed this morning to get ready for new one. Called the Cadillac location, manager couldn’t have cared less. Will never buy or recommend them. TAKE UR BUSINESS ELSEWHERE!!!

Nice selection of furniture!

We were looking for a new mattress, Kevin was a very knowledgeable and a helpful salesman! We’re very pleased with the help and our purchase.. 👍

I usually dont write bad reviews, but I am very disappointed in the Cadillac store. I ordered a mattress/bed and dresser set and was told it would be delivered the Friday after I bought it. Today rolled around and I did not hear a word from them. I contacted the store myself to find out when they would arrive to find out that the delivery order was never placed. I was told to have my old bed and dressers cleared out of my bedroom by the delivery day so they could set up the new stuff. Needless to say, I am now without a bed and dressers for a week because they did not submit the delivery. Manager did refund the delivery charge, but that does not give me a bed to sleep on and dressers to put my clothes in for the next week. Very unsatisfied.

Lots of great options! Very friendly staff and reasonable pricing.

Well I got that sectional I wanted so bad they was friendly and fast to order was not in the store long

Found exactly what we looking for t they have a huge warehouse with lots of inventory also the sales person Kevin went the extra mile to make sure we were 100 percent satisfied definitely will be making more purchases here in the future

A very clean and spacious store, salespeople were very attentive but not pushy.

Amazing and friendly service! Will definitely return!

The only thing that could have made it better would be if we could have brought the chair home today.

Scott is amazing. He has helped us twice now with our furniture needs and he is phenomenal. He helps you find exactly what your looking for, then figures out everything that you qualify for, for discounts, on top of this he then helps you decide the best option to pay for it via financing/cash. We will not shop anywhere else for our furniture. He is fantastic! Kudos Scott.

Fantastic service by staff in-store (my husband spoke to Dennis) and for delivery. Excellent product knowledge! Couch was delivered at the promised time & we had even requested evening to be certain we would be home from work. Art Van had no problem accommodating us. None of that four-hour-delivery-window type service. Delivery crew was delightful and did a great job. Very helpful with showing how to interlock the pieces of our new sectional. If we need additional furniture for our home, we will be back!

We went in for the Black Friday sales and I was happy to not be bombarded by a sales person. When we were ready Alex helped us pick out a mattress and get our bed frame ordered. He was great! Not like the usual pushy sales person. We will definitely be back for a couch in the future.

Alex (Sales) at Cadillac was wonderful. He was helpful and not overbearing. His personality is awesome, very nice, interested, and informed. I will return to this store because of him. The chair I bought on Alex’s recommendation was a perfect fit for us. TY

Right place at the right time with the right people thank you big Sandys

Sam was a great sales associate. He was not pushy and very helpful with all of my questions. My wife and I where looking for a queen bed set and mattress. We picked out our bed set. When we started looking for a mattress Sam introduced us to Dennis where we found our mattress. Both Sam and Dennis were very helpful and not pushy. If you go to Art Van in Cadillac MI ask for either one of them and they will take good care of you.

I purchased a rocking recliner with heat and massage on-line. The website was easy to use, provided ample details on the product, and provided an easy check-out process. I really love the chair! It is very comfortable and the massage feels great on my lower back. The chair was made in America (YES!) and is very well made. The delivery and set-up was quick and the delivery was right on time. I definitely recommend Art Van Furniture. Thank you, Art Van!

I had 5 star service! Alex was really spectacular to work with. He he was not pushy and he didn’t follow me around. I was able to look around and when I had questions he was knowledgeable about the product. He was a pleasure to work with and gave me the best deal available.

Lois was great, very patient, pleasant and answered all of our questions. We had many, lol. She worked with us on a special order and tried to get everything just the way we wanted it. I would highly recommend this person. Not only is she a great representative of your store shes a great human being as well.

Ordered a new recliner 6 weeks ago. Finally came in and its not the chair I ordered. Will never shop there again.

Sorry to see this place go, love my bed I just purchased for a fair price, lots of great deals right now as well.

I had never been to an Art Van before and I now see why. I bought two beds from them yesterday brought them home and after sleeping on one all night noticed it didnt feel like the one in the store...I had purchase two queen plush they gave me one plush and one firm, when we called to try get what we paid for they told us we have to bring it back at our expense (we live in bear lake) and that they dont even have another plush and didnt when we bought ours. So they pushed on off on us. I will never go there again and I will not be visiting the new store either.

Edit**** I have not been here since new ownership.*****Original review-----Sales are terrible. Original prices are marked up higher than the normal mark up from when they werent going out of business. An old man chair should not cost anywhere above 200 let alone near 1000 and for a clearance price too! End tables are more than 500. Just go on Facebook and buy some second hand furniture that way. Got a sectional for 100 just last week from facebook. Love it.

Purchased a reclining sofa here 3 years ago, great quality and durability. Staff were super friendly and have always been every time I come here to browse. Sad they are closing, will be very missed in Cadillac.

The customer service was top notch. Our sales person Michelle went above and beyond to make sure we would be happy with our purchase. The whole staff was amazing. We will keep our business here.

It was extremely nice Kevin was a big help

Great service as soon as we walked in.

Service was great a little pricey but had what I was looking for at a good deal

Liquidating assets but shady pricing. The mark downs look appealing but when I opened a center console of a couch, the previous price before their liquidation was lower than the liquidation. I was told they are going to go under a different name after art van closes, but I will go elsewhere since you cant trust the prices they advertise. The msrp had even changed to make it look like you were getting a deal.

Scott at the Cadillac store was very knowledgeable and friendly. He was not pushy at all. We saved a ton of money by buying a floor model. We are happy with our purchase.

Employees were very nice and helpful. Not overbearing which made the experience much better then most places. I do wish I cld have gotten a better deal on the multiple pieces of furniture I got though.

Great customer service. Was never pressured. Tyler our salesperson was very knowledgeable. We were there a while trying to make a decision and he was very patient with us and our daughter. He was very polite and kept our daughter occupied with his humor and knowledge of kids stuff. Would definitely recommend.

Didnt have what I was looking for.

Scott went above and beyond customer service. He helped my daughter whose in a wheelchair and myself who can barely walk due to my hip that needs replacing. He helped me find the lift chair that meets my needs. I would recommend Scott to anyone. He gave old fashion service where most would over look the little things.

Very helpful staff.

Always super helpful when you need it but also leave you alone long enough to peruse the selection. Not pushy on the sale. Well balanced service.

Steve, our salesman, was extremely welcoming and kind, we had the diagnostics test done and he helped us narrow down choices and made sure we were comfortable. The service at Art Van was phenomenal! It was delivered exactly on time, and it is the most restful sleep Ive gotten in a long time. I definitely recommend it, if you have a bed where you dont wake up rested, go see Steve, he will make sure you get the perfect fit for you!

We just purchased a recliner, couch and lamp. The delivery on both was outstanding! The lamp was on back order and was well worth waiting for. The guys put it tigether and tested it before they left!We will always shop Art Vans in the future! Thank you for a great experience x2!

The service I got was great the gal was helpful and friendly. They tend to start with the high ticket items but if you explain how much youre willing to spend theyll work to find you what youre looking for. Overall i had a great experience!