The store refused to give me my money back on a return with the receipt but rather gave me a store credit. Their signage posted in the store states full refund with receipt and says nothing about 90 days. I am a reward member and have spent over $1000 in this store this year. Once I use the store credit, provided I dont loose it, Ill find another hardware store to do business. This store assumes loyalty rather than earning it with quality product and superior service.

Amazing service! Walked in and everyone welcomed us! Did and an online order they knew what it was and had it on a cart waiting for us and even helped us load it! Will definitely go back!

Very helpful paint department! All employees are knowledgeable in all things!

Always have what your looking for in a pinch.. Stuff always very helpful

The man that works here was so sweet! He was very quick to help me pick out some concrete to put a mailbox in. He even offered to load it into my car (it was a 50# bag). Very kind and helpful associates, and they had what I needed at a competitive price. Great experience and I highly recommend Gavins Ace Hardware!

I needed some hardware to mount a tag on a new trailer I bought. With the help of an associate I purchased two bolts and two nuts close to closing time. When I exited the store I realized one of the nuts the associate gave me was one size to big. I went back and the door was locked. The employees would not open the door and exchange the bolt for me. They just made excuses and refused to open the door even though the mistake was theirs and all I needed was to exchange the bolt for a correct size one. I will NEVER shop at Ace Hardware EVER again.

I gotta tell ya, I wish I had known about Gavins Ace Hardware before I wasted my time in a couple of the big box stores. Gavins had everything we had already bought elsewhere, and many of the items were much less than what we paid. The atmosphere of the store reminded me of the hardware store my dad took me to as a kid. The friendly, helpful staff was a pleasure to deal with and Patty at the checkout was very informative about their rewards program and making sure we were taken good care of. Will definitely return!!!

I Am A Happy, Dedicated Employee at Gavins Ace On Nicholas Pkwy, Customers Are #1, We Go Over The Top When It Comes To Customer Service And Friendliness *****

Helpful, have multiple screws, bolts, nuts.Staff great

In and out fast. Got help finding what I needed. Very courteous.

Neat and clean. Very organized and helpful employees.

Great friendly staff. Everyone there is willing to help. People actually said hello to you when you walked in the door as well. Definitely a hometown community business.

Awsome store. Staff is always helpful and friendly. They always have what I need.

As always the best hardware store there is

Better off going through Amazon. Sadly this place never have any of the items I am looking for and terrible customer service.

Very friendly and helpful. Always have just what I need and more convenient than the big box stores.

Great hardware store, everyone is super friendly and always helpful. My experience at Gavins Ace Hardware reminds me of the old days when the customer mattered.

Best place to get propane tanks REFILLED. They have a buy 5 tanks of propane get one free punch card type thing which is nice. The people working there go right out and fill the tanks up quick.

Very helpful staff, had most of what we were looking for.

Been there twice now and that’s my last time. I usually drive 30 mins to another location that is waaaaaaaay better. This location is horrible. If you ask for help you will get an answer of Nope,Nope. If you want no help and a sarcastic answer this is your location! Go to a different one!

Well stocked with all kinds of cool stuff 👍 Employees were super friendly and helpful 😺

Great people there always ready to help you with your project needs feels like a nice hometown store can always get help

Great shop everything you need and staff is amazingly helpful as always!!!!

Very help associates and customer oriented store.We appreciate the one on one service and they take on our projects as if they were their own.

I needed something to glue 2 pieces of stainless steel.Didnt wanna walk 5 miles in Home Depot.In and out in 5 min.Friendly staff pointed me in the right direction.Ill go back for sure

Very friendly and helpful people in there theyll help you find anything youre looking for

Very decent store. However, as this is an independently operated location, any offers and coupons rarely work here so most of the time I end up going to the south Cape Coral location instead.

Nice, quaint family owned hardware. Little bit if everything. Even some unique to region items.

Prices could be better. But then again everything is high dollar these days.🙄

Convenient in close to home When youre looking for what you might need to fix something and not wanting to go to the big Box stores good place to go knowledgeable staff.

Your staff was very courteous. But in this time, it is hard to imagine that a nationally known store, and a store who claims to be there for their community would not require masks for their staff. I was not the only one in the store to say so either which is part of the reason for my review. I do believe your staff should wear mask not only to keep others safe, but to set an example for your community. People come into your store because they need something, and they should leave feeling safe.

My first visit to an Ace. Wow they have lotsa stuff for you home, boat stuff, pool stuff, fishing stuff and more. Great visit.

Could not find certain items online or in store because of the pandemic. Found my item here and without price gouging. Ordered online and picked it up within an hour of placing my order! Great place and friendly knowledgeable associates. Very convenient too.

Very helpful employees. Always someone on the floor to assist. Ace rewards program and propane club card a plus. Small store but they can usually order an item that they dont have in stock.

I will continuously go there. Only place I go to in the cape for hardware.

If I could give this business zero stars, I would. I purchased, among quite a few things, an intelligent light bulb for $10 on Halloween day. About one hour before putting my decorations outside, I opened the box to use the bulb and the box was empty. At that point, I had to do without the bulb because it was too late to go back to the store. Today, I went to the store and explained the problem, and after refusing to get another box, this time with a bulb in it, the manager asked me ironically if I didnt notice before leaving the store that the box was empty. When I told him 2-3 times that I didnt appreciate the fact that he was insinuating that I stole the bulb, and he didnt even acknowledge that he was out of place, I asked if he was the highest ranked person in the store, and when he said yes, I told him that I was sorry that was the case because he shouldnt be treating customers like that. At that point he said sorry to just check the box...Extremely disappointed that he would think I would drive all the way there to screw them out of a $10 bulb, my time is more valuable than that...

Always people ready to point you to what you need. Has a nice small town feel.

Very helpful employees

Best place to to buy hardware

Just discovered this location several months back. The girls up front are just so very friendly. They always have what im looking for when i dont want to go to the big stores like home depot or lowes. I like to support small local businesses as I am one myself.

Great hardware store with people that actually knows how to help willingly, unlike the big box stores! Great job guys!

Great place when shopping for a few items saves trip to big store

They, 99% of the time, have what I need. The staff always greats me and if I need anything, they are ready to help. The girls up front are fun, witty and helpful as well! Ive been a regular the since the store opened. Thank you Gavins Ace Hardware!

Its a clean store. Staff are very helpful and friendly. They had everything I was looking for

I love local Ace hardware stores. Friendly and super helpful. So much quicker than the big box hardware stores. The store was well equipped and the staff very customer focused. Great experience.

Excellent place to shop. They actually help you find anything you need and NOT run away when they see you.

Disappointed that none of the floor staff wear masks...not for their safety but the customers. Its a shame because I like to support independently owned stores, but not at the expense of my health. I can find the same items at Lowes or Home Depot where the employees wear masks.

Fast pleasant helpful and propane is cheap! Would suggest a visit and support your local small bidness!

Had what I needed and staff was pleasant

Staff was very helpful and nice. Cashiers were friendly and efficient. The store was clean and had everything I needed and more!

They had what I needed...but the service was meh. They had a free paint sample day and staff the paint area with inexperienced folks.

AWSOME NUT BOLT AND FASTNERS. FANTASTIC, NICE PEOPLE TOO !

Bought an item a few weeks back. Now since I have moved and misplaced the receipt this store refuses to refund the item. They were only offering to store credit only good at this once particular store. When you are from out of town that does not help you. The employees were extremely rude, condescending, and ignorant. I said I will never return and after reiterating my point with ignorant, and non-helpful employees, I said I would never return, the woman running register thanked me. Are you kidding me. DO NOT SHOP HERE, THEY ARE ONLY OUT FOR YOUR MONEY!!! NO CUSTOMER SERVICE, WHATSOEVER!! Go elsewhere, where they can help you and are willing to help!!!!

Helpful and friendly staff

Employees are so very helpful and make you feel like family! They are also knowledgeable and do all they can to be helpful.

Great place to get help and answers.

Stopped in with something I needed a part for and the sales people not only helped me find the part but put it on for me. Now thats service above and beyond.

Favorite hardware storeHelpful employeesAlways have what I need

Awesome little local hardware store. In and out and really in most cases their prices are same or less than the big box stores. Love this place and am always greeted with a smile and hello as I walk in the door. Be sure and enroll in ace rewards, as I get $5 coupons in my mail every couple months! Nice bonus.

Great prices and inventory. Plenty of help to assist you.

Well kept well put together store. I find most ace locations have very friendly staff..

Great service, stocked shelves. They had what I needed and I was in and out in a few minutes. Thank you Gavin!Michael

Very knowledgeable staff, friendly and very helpful.

Now THIS is a hardware store !!After googling to find a place to refill our propane grill tank, Gavins Ace Hardware came up in the search. I called to make sure they would fill it because the other place I called was home delivery only. I was assured by the warm friendly voice they could do it. Dont bring the tank in the store, but leave it at the refill station in our parking lot, she said. So I get there and across from the store entrance is the big tank from which they refill your little one. I place mine in the designated refill area and proceeded into the store to be greeted by 3 cheerful ladies all dressed in Ace is the place red shirts and standing behind the counter. I told them I had called about filling my propane tank left it as instructed out front. One of them called a gentleman who promptly came and filled it. I got a couple other things and proceeded to for them and the propane refill. It turns out that when you get 5 refills, the 6th is free !! This sure beats the big box stores prices AND youre helping a local merchant !!So the next time you need to get your grill propane tank filled, go to Gavins....and for all those other items as well. Remember....Ace is the best place for all your needs !

Staff was very friendly, knowledgeable, helpful, store had plenty of stock and it was organized, and they even told me that the truth about the return policy which was very helpful

Got just what I need very helpful

We purchased a new Weber grill and Treager Smoker from this store a couple months ago. After we used them and really liked them we decided to purchase some extra assessories to go along with the Weber. We searched the website for a rotisserie at this location and went to pick it up along with a smoke box and some other smaller items. We walked in and found 3 employees chatting together and asked them where we could find the rotisserie in the store. We were quickly told by ED the supposed store manager that just because it shows on the internet doesnt mean it was in the store. My wife stated it was showed available for curbside pickup. Again ED said he was just back there and there was nothing available, appointed another employee to assist us in ordering one a rudly walked away. We stood there for a few minutes while the other guy was looking at the computer and looking puzzled. We walked over by the grills and low and behold there was the rotisserie that ED claimed you didnt have. I picked it up and asked for ED to come back out of the back room so I could show him. He absolutely refused to come back out after about 15 minutes we left the store. I left that rotisserie with another employee and asked him to hand it over to ED when he decided to come out and do his job. It is highly doubtful we will shop this store again. People like ED need a adjustment as to how they handle the customer and his knowledge of the store needs to be greatly updated. We wasted over an hour driving back and forth not to mention the time spent in that store. I was able to locate the exact rotisserie on Amazon and it will be delivered here Monday and I actually saved 10 bucks on it. These smaller stores wonder why they are failing? Look at ED. A picture says a thousands words. Costumer service was lousy, knowledge of the stores inventory was lousy and just his general attitude towards a paying customer sucked. Thank you for your help and support you have given us in this effort to support you! Amazon just took another 145 dollars out of your bank account. !

Awesome people and stuff you cant find at the big box stores.

Everyone who works here is always so friendly and helpful, I drive across town bc this place is the best.

Propane Refill is Great,And inside very helpful!!!

Great place, great people. Always helpful and friendly!

Clean. Lots of employees to help you find what you are looking for.

Everyone is always super helpful here and theybusually have everything in stock. Clean store, nice people.

Nice staff

Great prices & very helpful

It seems this place always has what you need

Very good

Employees are very nice and helpful.. didnt have stripper hubby was looking for but did have other things. Got propane tank refilled plus we bought another tank and got it filled. I am a happy camper on that. Also got his card stamped and now we will get free 6th tank refill when we go back.

The staff there is always eager to help and friendly

This place is amazing. The staff is so friendly and knowledgeable. It really feels like days gone by when I am shopping there. Love it.

Great hardware store, they always seem to have what I need along with helpful information on how to install / repair whatever I happen to be working on. It is worth the trip just to learn from their Associates how to properly complete a job. I have never had a problem with any of the items I purchased here, there are no small parts like screws and washers missing from any of the packages like in the big box stores. I highly recommend Gavins Ace Hardware.

Selection is good. Dont have some of the smaller things youd find in the bigger box stores that seem to carry everything. But its always my first stop. Staff is good. Some are a little rough around the edges, but always helpful.

This store is extremely clean and well organized. Everytime I have gone in there looking for a particular item, the staff knows exactly what I am looking for and purchase Lee takes me directly to that item. Prices are very reasonable. Just a friendlier place than the big box stores.

I had been to 3 different stores looking for a specific item and couldnt find it. Walked into Gavins and they were very friendly and helpful. Did not have what I was looking for, regretfully! Gavins is on my way home, so it was a nice visit! Wished I had more time to shop as I saw alot of good deals there!

Always greet you always willing to help!!!

My favorite hardware store. Excellent service and knowledgeable sales clerks. They have a much better selection of screws nuts and bolts than Home Depot and Lowes. Also, excellent Christmas decor and hardware.

I stopped to get some tubing for work. The gentleman who helped me with quite helpful. he led me right to the tubing and even measured and cut it for me.. then he looked for a small container for me but Ace Hardware didnt have the container the size I needed.He went out of his way to try and find what I needed. Very impressed!

Always helpful and friendly

Has some stuff, but poor selection. Over priced.

ACE is the place!!! Thank goodness we have a locally-owned, friendly hardware store.I dont have to fight The big box store crowds and I can get my propane tank refilled here as well. I would much rather give them the money than Home Depot or Lowes.

I was greeted by a staff member upon entering the store. I was treated as a guest rather than a customer

Quick and easy with a great selection of small motors parts and lawn care tools/parts.

Family owned and operated. Always say hi when you walk in their door. Plenty of experienced help and their prices are similar if not less on some items than the big box stores. Ps: check your mailer coupon book as this ace hardware has a $5 off $50 running most all the time. Also Google Gavin ace coupons it should save you $5 on your trip, they also make keys and refill propane.

Helpful people and good prices

Neighborhood hardware store, good in a pinch

Good to have a local hardware store.

Friendly, knowledgeable associates. Clean, safe store.

Great staff, super friendly and knowledgeable!

I get a lot of little things to especially keys made and I havent had one key that didnt work out of 20 that I bought Home Depot is always a nightmare its 50/50 chance if the keys are going to work I love Ace is the place.

Gavins staff is so helpful! Also there to great and assist. Favorite hardware store to shop at