Just bought this 2021 Chevy Silverado.Pleasure doing business with this Great group of people.

Poor excuse for a dealership, quoted me 175$ for a new key fob but cost me 350$, programming and all. I said I wouldn’t pay that and they said I wouldn’t be able to leave the dealership with my truck. Would not recommend business with their sorry excuse of staff.

The service team is extremely professional. The service manager Jessica is a great asset to your Dealership. You need more talent like Jessica on your Team. Thanks for keeping my vehicle in tip top shape.

Very good timeline to get job done.very transparent on what theyre doing.

Carlsbad Chevolet is exceptional & I am always greeted with a Friendly Face. They are always stocked with many different types of Cars & Trucks to look at. Thank You Carlsbad Chevolet for your Fantastic Service & Great People to work with us.

I had a great experience with the sales team during my recent truck purchase. They make you feel comfortable and relaxed during the entire process. No pressure or rushing involved. Thanks Daniel, Jonathan and Cord! You have definitely earned my future business. I suggest that anybody give them a shot before you shop elsewhere.

My recent experience with the dealership in Carlsbad NM is excellent no issues, thank you.

Veronica Johnson is a great saleswoman! She was very nice and caring, she was able to help us find the car we needed.Daniel Veloz is the best! very friendly and always looked for the best deal we can get as far as financing.I bought a used vehicle that was kept clean and with all the maintenance that it needed.We are very satisfied with our purchase. We can truly say that this staff cares about the customers and what is fair.

Great experience. Salesman and sales manager, dug in deep to understand my needs, and helped me in my situation. They didnt waste time trying to tell me what I wanted, they spent time listening, and understanding, and then they executed. Very grateful. Ive bought many vehicles in my life, and this one seemed the most professionally done, the easiest, and I left feeling like I got a good deal, which is a RARE thing leaving a dealership. I appreciate their efforts so much, I even did this review, which I usually do not waste time on.

Jonathan was a great salesman. He wasn’t pushy. He didn’t try to convince me to upgrade or any of the typical salesman tactics. He listened to me and gave me options that aligned with my needs. The financing department was great as well. Cord took good care of me and even gave me some additional perks. Overall my experience was a good one.

So far the work seems to have been fine. It was done relatively quickly. You didn’t have all of the parts on hand, but retrieved them within an hour or two, and had me out on the road. I suggest making it more clear that your repair shop is open earlier than the dealership; I would have come in hours earlier if I would have known I could. And my only complaints are that I could’ve paid half of what you charged by going somewhere else (less than that if I were doing it myself), and also that you charged us over $200 just to do a diagnostic that took a few minutes. I was on a trip with my family and opted to come straight to you because I correctly assumed that you could get it done quickly, and I appreciate that, but paying double what the next guy is charging doesn’t sit well. And being charged an incredibly high price for a diagnostic that you conveniently wave if I decide to receive service from you might have ensured that I stayed and paid your price for parts and labor on that one day, but it also ensured that I’ll never use or recommend you, or any other Chevrolet dealership, to anyone else unless the above practices change, and I won’t even know if they do change unless someone tells me, because I’m probably not going to return. No hard feelings or anything. I’m just being honest. I wish you all well, and really appreciate your help in getting us back to our vacation.

Completely unprofessional and unreliable sales staff. 1000% would not recommendI went in after receiving a savings voucher for a promotional offer. They had advertised on Facebook they were having a lots of opportunities for people with no or bad credit. They offered 1 dollar down and accepting all trades. I responded to the promotion and my appt was made for Saturday 7/31. I was given to a terrible salesman named Jesus R. He did not once ask what type of vehicle I was interested in or even show us any type of vehicles. He took my information and walked away from the desk without a word. 1 entire hour passed by and I had to go find him sitting at the main desk with the manager before I got any explanation ad to what was going on or what I was waiting for. The manager explained to me they were waiting on a bid on my old car, I understood completely. We left briefly to get some food on the promise that he would call once we got the bid. 30-45 min go by we eat and come back with no call from manager so I go see if there are any updates and he said yes we have a bid. He asks a different salesman to take down my payment info and the salesman tells me to pick a desk any desk and sit and he would be with us shortly. I did and he said and waited another 20 min before he came over with numbers on a car we had NEVER talked about. Completely opposite of what they advertised! We spent about 4 hours there and NOT ONCE got to see a car. Most of the time we spent waiting!! 100% dissatisfied with their sales staff and even the lazy manager. I understand it takes time but it is unprofessional to be kept waiting when there is not an explanation as to what we are even waiting for. After I said I had a savings voucher not once did it come up again.

Beware Carlsbad chevrolet - they WILL charge you for service and parts when your vehicle should be covered under warranty. It happened to me. I drive a 2021 Tahoe and was working with Jessica in service. It has now been over two weeks and no resolution. Still waiting for nearly $600 in refunds. Anytime I call, parts refers me to service, and service refers me to parts and no one can give me a straight answer. Typical runaround. Why can’t anyone take ownership and call me back to resolve? Worst dealership I have ever worked with.

I came in to get a minor thing fixed on my car. At first I had a bad experience, due to lack of communication on their part and keeping my car longer than I had anticipated. However, Jessica in the service department was extremely professional and helpful. She sought out how they could improve their service and how to rectify the wrong. She made sure I left happy. I appreciate her efforts and the dealerships efforts to work hard at improving their services!

The employees are courteous, friendly, helpful and very nice. They always have the time to answer any questions I have.

While traveling on vacation I experienced an issue with my Tahoe making a noise that I thought was the water pump failing. I called the dealership and made an appointment to bring it in or have towed in the next morning. When I arrived they diagnosed the issue and repaired it that day. The customer service was excellent and the repairs were done expediently and thoroughly. I recommend their service department.

My experience with Carlsbad Chevrolet was by far the best I’ve ever had when it comes to dealerships. All the employees welcome you with open arms and are helpful. Special thanks to Jonathan Valenzuela for taking care of me and putting me in a vehicle. He was also very helpful and brutally honest. Another special thanks to the GM, Troy. You can’t get service any better the Carlsbad Chevrolet.

We were looking for a car to send our daughter of to college in and the guys at Carlsbad Chevrolet did an amazing job finding us a great car at a price we are comfortable with. The process was fast and easy. Thank you for taking such great care of us!!

Fantastic car buying experience! This is the second truck I’ve purchased from Carlsbad Chevrolet and salesman Jonathan Valenzuela is the very best in my opinion. Awesome customer service from start to finish. In less than a couple hours I had the new keys in hand and was out the door. Would strongly recommend starting your vehicle purchase with Jonathan at Carlsbad Chevrolet before you look anywhere else!

If your looking to get a car this is the place you should go. I just want to thank Cord & kaleb for they’re excellent service. They were ever helpful & they also had my back every step of the way. It took sometime to get the paper work done but, they were every patient with me every step of they way. They were every excited for me like they where the ones getting a car.. they made me feel as if I was family. If anyone I know need a car I will recommend them to ask for these two people. They even took a group picture with me witch made me feel every special. Thank you so much Cord & Kaleb. ❤️❤️

I had an amazing experience buying my son a car from here. Caleb Macias was amazing at informing us on everything and was so fast and efficient! I would definitely recommend to see Caleb next time shopping for a vehicle.

Caleb was a great salesperson. The service was nice. Their prices are good. I would definitely go back.

Just had my vehicle serviced and also purchased a vehicle and my experience was wonderful and I love how the dealership went above and beyond to take care of all my needs!!!!

Of all the buying experiences Ive had from a dealership this my experience here was by far the most enjoyable. My salesman was Caleb Macias and he was very professional and I did not feel pressured and was treated with dignity throughout the whole buying process of my 2020 Silverado. I highly recommend visiting him at Carlsbad Chevrolet if your looking for a vehicle.

We just purchased a new Tahoe from Carlsbad Chevrolet. They were quick to respond to our inquiry, gave us a great price, and their sales and documentation teams took good care of us. Highly recommend this dealership to friends and family!

Excellent service! I just bought my 4th vehicle in the past 7 years with this dealership! All 4 Johnathon Valenzuela helped me pick the one I wanted. He doesnt push, he really guides and works with you to get what you want and need. With my last purchase the team took care of me with some extra perks and I really felt like a VIP! Thank you Carlsbad Chevy!

Service department lied to my employer and tried to get me fired from my job

Very smooth process and I am very happy with the outcome. All employees were very professional as well.

I am shocked this company is still in business. I tried calling just to get basic information and it was horrible. I couldnt find a number on the website?!?!?! When I Googled it it was long distance?!?! What is up with that??? Then when I did finally get a hold of someone, she transferred me to the service department where I got a voicemail. I guess no one works there but one person that is in Indiana where the area code is from.....BS!!

I would give 0 stars if possible, I called several days in advance to schedule an appointment with their service team. I arrived at 13:00 hrs on 8/6/21 ( the agreed upon appointment) to find they had no record on file, Really? Let quite irritated.

Smooth transaction and very helpful to our needs

Sherry got us in asap since we were traveling through. Got ally service done and my recalls. Such a great experience.

Very helpful first time to a dealership and they gave me the best deals possible highly recommend veronica you wont be disappointed in her skills

Was able to order the car I wanted with the options I wanted, sales and staff stayed late to get my car ready for me to pick up. Very happy!

Gustavo was very helpful and friendly. He was very upfront with me . Great customer service. I ride in a 2018 now 😎💪

Seth helped us find the car we were looking for and even came in on his day off to help set us up and couldnt be more happy. Not a single complaint! Thanks, Seth!

PLEASE READ!!! Im a chevy guy....had 99 and 2010 camaro.....have 06 avalanche and 09 4x4 silverado.I took my 09 chevy to dealer to have it worked on for electrical harness, 3 weeks later i go get it because i need it for work and they kept telling me they would fix it but till next week. So the following week they would tell me same thing......or to call back at 5:30 ( because they close at 6). They just never had time for it. The day that I went to pick it up I saw my booster was missing, glove compartment open, missing magnetic mount for booster, sunglasses, prescription glasses, cologne, and other personal items. I told the technician on what I should do.....either call police for a police report or him get with the manager and look at video tapes to correct this and he told me that he would talk to manager early in moring to get this resolved. So i took pics of how i found truck for evidence because there was no broken window or forced entry.The next day i dont get a call back from chevy (like they would always tell me but they never would). I went to dealershit and made a police report and manager was not there, so secratary called him and he said he looked back at video all the way back to 6 days because thats all they can go back on record and the booster was not there so she said they are not liable for stolen items.When the police officer showed up at chevy, he quickly told me that those items are gone and im not gonna trace them back because the manager wont show him the videos. He told me that he made the manager go to his office and show the officer the videos and the manager was not cooperating fully. (That tells you everything) The police officer told me that it happens alot in chevy and with vehicles that are in for a long time.So my question is if the security cameras can only go back 6 days, why does this only happen to vehicles that are going to be at dealership for awhile and they just keep pushing your date further? Be aware(My opinion = inside job)Thank you for your time

Jonathan is the best salesman I’ve ever seen. This is the fourth car I’ve purchased from him in 9 years.

Caleb Macias and Daniel Velos did an outstanding job in putting us in a gorgeous Silverado. The deal was excellent and we will be back soon to purchase another truck!!!

They sevirce department people where wonderful very hopeful

I recently purchased a 2018 CTS. The car was everything Caleb said plus more. Everybody I dealt with was great. I received excellent financing and they deliverd it to my driveway at no charge. Great experience and I highly recomment them.

Gabbie did a great job getting information from my insurance and regarding the information in clear conscious statements. She was very helpful when leaning on for more intricate details pertaining to the diagnostics. Only negative I have is that the mechanics left our vehicle very dirty with grease/dirt stains all over the passenger and driver side panels. Their workmanship was great! Just wished they cleaned up better post job completion. As well, I found the diagnostics pricing a little excessive considering the completion is ~$100-150 around other local shops. For the price they charged you can pretty much buy your own code reader and diagnose the issue yourself.

The service lady was rude poor customer service acted like she didn’t want to help me at all. So I paid $200 for a piece of paper with codes on it that I know nothing about.

I bought a truck From this dealership and in the first 3 months of having the truck the CV shaft went out I went back to the dealership and had a insurance claim and they replaced it but then again I put my truck in four-wheel drive and it snapped again took it to the dealership and they wanted to charge me $700 because they said it wasnt under warranty under the drivetrain the warranty that they have so I replaced it myself and it still breaks so I have a four-wheel drive truck that sits in my parking lot that does not work cannot drive it because all it does is break and they dont do nothing about it very horrible place to buy a vehicle

Sherry went above and beyond to have my car service needs done and from beginning to end in my visit Sherry was very pleasant, friendly, and welcoming....the service technician was prompt and efficient, my wait was not long at all

Thank you for working with us and making it an amazing purc

Bought this truck based on the word of the salesman Gus, we live in NV and picked it up and its a great deal, great service and a great truck. Thanks Carsbad Chevrolet

I will not come there again and will not recommend to anybody else. First I was told that it would take 3days for my car to be looked at and it took a week. I had it towed there on 10/21/19 and was finallycalled on 10/28/19 and was told that my battery needed to be changed and that it was going to be$400.00. Her name was Kim and she told me the battery itself was $200.00, that is fine. I did think that$200.00 for labor was high But, was willing to go with it. Finally, Wednesday (10/30) morning I calledand spoke to Gabby, she said it was ready and to be there in 30 minutes that my paperwork would beready. When I got there, the paperwork was not ready and Gabby was gone. The lady that rang me upsaid $580. I told her I was quoted $400. So, she went back and spoke with the, I believe the servicemanager and got it down to $530. I explained to her that if I thought it would cost more than what I wasquoted (which was already high) I would have had it towed somewhere else. Gabby walked in as I wasspeaking and looked at the ticket, said she did not sell it and I said no, it was Kim. Gabby did fix it and Idid pay $428. I am glad that she did fix it. But, this situation should not have happened in the first place.Also, while this was happening, the lady that rung me up gave my keys to another service rep, a younggirl and asked her to go get my car, she replied about the cold. She held my key to the window andmade the lights flash, saw where it was and handed me the key. When Gabby was fixing my ticket, thelady that had rung me up previously, asked me if the other girl had gone to get my car. I told her no, thatshe gave me the key. She did take my key and retrieved my car warming it up. I have had my oil changed here several times before, but never any work done. Never again for anything! I did fill out the surveys that I was sent, but, nobody ever contacted me.

Its what you expect from a one star dealership. Service department is an absolute joke! If need need service work done, do yourself a favor and take your vehicle to El Paso or anywhere else. This place will rip you off and claim that your issues are caused by harsh environment of the oil field. I do not understand why some of the dealerships in Carlsbad are so against warranty work.

I went in and within a few hours I drove home in my new 2020 Silverado and I’m absolutely in love with it thanks Jake and staff of Carlsbad Chevrolet

I went online and scheduled a 1st time oil change on my 2019 Silverado, Appointment was for 700AM and I was in and out by 8AM

I had a wonderful experience purchasing my first vehicle on my own. Mario and Cody went the extra mile to see that everything was to my satisfaction. Being from out of state for work and12 hours away from home, these gentlemen made sure I knew exactly what was going on every step of the way.First time buyer experience couldn’t have been better and I genuinely appreciate them staying past closing time to ensure I was well taken care of.

I took my silverado in there to get some warranty work and I am very impressed, Gabbie the service manager knows customer service like a pro, unlike other dealerships she never keeps you in the dark about your vehicle and always keeps you up to date on the repairs, service department is a 10 out of 10, I will strongly consider buying my next vehicle here, only issue is they’re priced kinda high for my liking

Poor service from management. No initiative to make a sale.

My 2016 Duramax went into limp mode... I have an extended warranty... I dropped my truck off for them to conduct diagnostic work and let me know the findings. My truck was just previously in another dealership last week for the same problem. I requested them to reset the codes and allow me to return the truck to the dealership where I have already paid for the services they want to repeat. I was charged 253.00 for diagnostic work after I refused their estimate of almost 1000.00. In my opinion this is excessive, as I told the service manager, They should wear masks because people committing robbery should at least cover their face. Pretty smiles and handshakes is not service, taking advantage of people is not service... Would not recommend this dealership to anyone.

Received excellent service from David who I assume is the service manager. Came in from out of town with a engine malfunction alert on the dash of our camper van. Despite the service dept obviously being very busy David used a plug in device to diagnose what the alert code indicated and then took the time to explain it to us, as well tell us what our options were, and how to help prevent its recurrence. He was very pleasant and efficient despite obviously being in a high stress job. All that said, It is also obvious that the service dept needs to be expanded to accommodate increased servicing needs.

Very friendly staff and great service.

I do not have any direct experience with this dealership. They are owned by the same company where I purchased my vehicle. They installed a bed liner in my truck so I can only offer comment on that.The bed liner was very well done. I was expecting a slide in liner and received a spray on liner. I was not expecting that, needless to say I am very pleased.

Staff were very nice and professional.

Great service they truly care

Sherry was fantastic...service was great and timely. I felt like everyone actually took the time to listen to my concerns about what was going on with my camera and break light and acted rather then just running codes and saying everything looked just fine. Thank you and we will be doing business with you again.

The guys at Carsbad Chevy made it pain free to purchase a new vehicle. A big shout out to Jersey! Thanks again!

WONDERFUL WONDERFUL! My experience at Carlsbad Chevrolet was the best experience. Buying a car is stressful. But from the moment I meet Jonathan Parker our sales expert, I felt at ease. He was very knowledgeable about the vehicle I was interested in.Everyone we dealt with during the process were so professional. I am giving them a 5 star rating because that is what I felt I received. Thank you Carlsbad Chevrolet!!!

We were traveling from out of town and heard noise from brakes. It was 4:00 in the afternoon and the girl in service dept said to come in . They would work us in. Arrived at the dealership and both girls in service were very helpful. Got a service technician to look at the brakes. He came back and told us it was only dust. He cleaned the dust and gave us back the keys. Plenty of pads left. The service dept said there was no charge. Great service and honest.

Great place good deals, ask for Cody one of the managers tell him Amador sent you he will make sure your taken care of

I would not recommend this dealerships service department for anything, even a simple oil change. My girlfriend took our car in around September 1, 2019. Now 3 months and 5k miles later, I lifted the car to do an oil change today and heres what the clown who worked on my car did to the drain plug. Evidently they didnt think they had it tight enough when they put it back on... It cost me $60 between the right tool set to get it off and the new drain plug to replace it and I cut my hands all up today fooling with that mess. And fyi, when it finally broke loose, it felt like I really couldve and shouldve used a foot long breaker bar. I tried to add a picture of that drain pan plug and hopefully it goes through.

Great place to check out, mainly went for the prizes due to the flier in the mail but love the place.

My service adviser Sherry was always made me fell welcome and has taking care of my truck needs in a timely matter cant say enough on how I appreciate what she does . The Service manger is the same way . Thanks for all they do.

Excellent service provided as had issue with vehicle and took us right in.

After calling to confirm the the dealership could work on the Chevy engine in our motor coach we were told yes. We showed up this morning to have the service done and were told they couldnt work on it because their facility was not large enough to perform the service (we have a 37 class A RV).We were not happy campers (pun intended). The folks in the service department were very apologetic and said the service manager, Gabby, would be in shortly and asked politely if we would like to wait for her to see what could be done. We said of course.When she arrived we went immediately to her office to get some resolution. She confirmed they did not have the space to work on the coach. She said she would be glad to call other repair shops to see if she could find someone to do the servicing. She did find someone and made the appointment for us. We told her our availability and she texted us with the name and phone number of the business.She overheard us talking about needing to rent a car. In a tremendous effort to make right the situation she offered us the use of a loaner car for the week. What started out as a difficult situation was transformed into a situation that led me to write this glowing review. It is not what happens but how you respond to what happens. They responded wonderfully and I highly recommend them. They have integrity.

After calling to confirm the the dealership could work on the Chevy engine in our motor coach we were told yes. We showed up this morning to have the service done and were told they couldnt work on it because their facility was not large enough to perform the service (we have a 37 class A RV).We were not happy campers (pun intended). The folks in the service department were very apologetic and said the service manager, Gabby, would be in shortly and asked politely if we would like to wait for her to see what could be done. We said of course.When she arrived we went immediately to her office to get some resolution. She confirmed they did not have the space to work on the coach. She said she would be glad to call other repair shops to see if she could find someone to do the servicing. She did find someone and made the appointment for us. We told her our availability and she texted us with the name and phone number of the business.She overheard us talking about needing to rent a car. In a tremendous effort to make right the situation she offered us the use of a loaner car for the week. What started out as a difficult situation was transformed into a situation that led me to write this glowing review. It is not what happens but how you respond to what happens. They responded wonderfully and I highly recommend them. They have integrity.

Made an appointment online for an oil change for my husband’s truck. When he arrived for his appointment they told him another customer came in and needed extra work on their vehicle and they’ve been working on that vehicle and they were about to close, so they weren’t going to be able to work in his truck. So my husband ended up going somewhere else. Well I can honestly say it’s disappointing, he got off of work early as well to get there on time for his appointment. Carlsbad Chevrolet y’all could of at least called and gave heads up that y’all weren’t going to work on the vehicle.

Service was great. Basic oil change completed. The only issue I have is I have been to two other Chevrolet Dealerships for the same maintenance. The other two dealerships charged less for the same oil change and no extra charge for washing and vacuuming the vehicle. We were advised it would be a $20.00 charge to have this done. Small town and only dealership in the area means they can do this. Other than that, great service!

I called to have my daytime running lightbulb replaced and the service department quoted me for $250.00!!!! I called another dealership and its $48.99. Thats some outrageous pricing for the exact same job!!!! I will never call Carlsbad Chevrolet for anything else, Id rather drive 20 mins and take my business and money elsewhere.

Excellent customer service in the service and shop department. They take really good of their customers.

They are awesome at selling you a vehicle! We got a great deal, but now that our vehicle rear entertainment system is not working (1yr after) we are learning what kind of service they really offer, and it’s lousy. We were told we could drop it, they would “get to it when they could”, it would be at least a few days, & no vehicle provided! Pretty terrible service when you spend 70k on vehicle.

We usually buy our vehicles from Chris @ Carlsbad Chevrolet because hes always able to get us the best deal so we wont have to go anywhere else! Service Dept has always been on top of everything as well. No complaints here.

I was driving down the Hobbs highway about a week ago when A semi truck had dropped most of its cargo. I had no other option but to continue driving straight into the contents or cause an accident by swerving. Unfortunately after running over a huge metal bar going about 55mph my car started acting weird and was making strange noises. I took it to my friend who is a mechanic and he said that one of the sensors would need to be replaced and some other minor issues caused by the impact. I took the car to Carlsbad Chevrolet and I was greeted by Tyree from service. I had to leave my car there for two weeks but Tyree kept me informed and updated every step of the way!

They were very Professional, Certified to nail down truck fuel system issue and concerned about my truck issues as well as me getting a Loner Vehicle to drive so I could keep performing at my Dailey work task.as soon as parts were received they worked around the clock to make the repair Complete and Successful. I appreciate their due diligence and Attitudes whenever I called to check on truck status. Thank You

Ive really enjoyed the service provided every time Ive visited. Everyone there has been really great and awesome to work with.

Ive always been a Chevy fan and just traded in my 2014 Silverado for the new 2019 Texas Edition Silverado. To my surprise, everything went very smoothly and I had a great experience dealing with the staff. Ive never had such an easy time buying a vehicle. The sales were NO PRESSURE and they were able to work with my trade. Im definitely going to tell my family.

Great service on the buying a car. Seems they fall a lil short on the service end been waiting 45 mins and they havent even taken my car back for a simple first oil change. The lady told me itd only be an hour unacceptable. You guys need to work on communicating with customers!

Its over a month and I havent got my license plate yet..They told me they are behind with MVD.. when usually a good dealership take two weeks to get your license plate..I shouldnt make a purchase at Carlsbad Chevrolet..

Best service department and mechanics in the area!Hands down

Great Experience. Friendly People. Great prices

I bought a truck that had a problem rear end, I had proof that it was bad but because I had to repair my vehicle to get it back to Carlsbad and didnt have the defected parts I was denied and asked to pay it out of my own pocket. The truck was bought that way and they should fix it. it is now unsafe in my opinion but I have no choice at this point but drive it. I feel I have been wronged by both Carlsbad and GM as I called them too to get this resolved but all my pictures was not good enough for them. I have never been treated so bad and I have been a die hard chevy person since I was a kid now when there is a real issue chevy expects me tom pay for the problem that was there when I bought the truck, I paid to get it fixed to bring to Carlsbad so they could fix it under my warranty but I was turned down and told I would have to pay.

The best

Stop by to get a oil change, and the staff got right to it. Great service and friendly smile.

Great customer service. Not pushy and listened to my needs. Great dealership.

These guys are on top of there game. They fought to get me the lowest payments possible when banks agreed to loan me the money, they fought to get the lowest payments/interest rate possible before having me sign on the bottom line, Salesman was awesome!.

Great experience. No pressure. Felt comfortable.

They say theyre open but nobody answers the phone been calling since they opened today and telling us parts will be in between 9 and 10 so I send a guy down there to get the part we need and then turn around and tell us if its not in we have to wait till Monday no you tell somebody Parts going to be in you get the part in..... Get this part this will be the last time we go here

I traded in 2 paid off vehicle For a brand new $50,000 truck so I would have the reassurance that me and my kids never be on foot with the bumper-to-bumper warranty. Somehow my gas tank fell apart and now guess what me and my kids are on foot. I don’t have very good things to say about the service department as far as I’m concerned. Didn’t even offer a loaner.

BEWARE: 5 months for their repair department to decalre engine totalled, I lost 1000s by taking my vehicle hear, and months of work.

I love my car that I got from here. But if you are in a hurry to be in and out with signing papers dont plan on it. They lost our down payment check who knows where it could be its floating out there somewhere. So we had to write another check. Once they cash it in if they dont lose it again. I will have to set up a new account and fix all are bills. They make a mistake and we have to pay for it.

My mother bought a used car and I went down there to sign papers cause she wanted me on the title. So the finance guy is going over the prices for the car. He conveniently skips over a $400 charge. I ask what is was and he says its for an inspection of the car to make sure it was safe to drive and I say why should the customer pay for that. He is starting to back track and gets nervous and goes and gets a manager. So this big, fat, lazy piece of you know what comes in trying to act tough. I tell him I dont like how your treating customers and he tells me he doesnt have to tell me anything cause my mother is the one buying the car, just to let you know my mother is partially paralyzed and is rail thin. So this guy is trying to intimidate her but Im a big guy so I wasnt having it. So he goes on to say the $400 was for tint and the finance guy is new but they are both supposedly reading off the same computer screen. I tell my mother not to buy it just for how shady they were acting but she really wanted it and by the way she paid cash. She was told the price was $7000 but left paying right under $8000. So after she pays we walk outside and the rear window tint was old, bubbled, and peeling so it wasnt dealer installed tint that she paid $400 for! Then she takes it back the next day and says something is wrong with the front end. They keep it for the weekend and say they fixed it. I took it to my mechanic and he finds cracked struts, broken motor mounts and a few other problems, $7000 dollars worth! So my disabled mother goes and talks to the fat, lazy, lying, piece of you know what and all he can say its someones opinion! You can see where its cracked! Needless to say, do yourself a favor and go somewhere else or you might be writing your story on here too!

If your credit isnt perfect I dont recomend this place I have tried twice and both times I got the cold shoulder/ brushed off onto another sales man. Then heaven forbid you call to check the status of anything cause you wont get a call back. You just get transferred around to everyones voice mail instead of who you asked to speak to. If that is the way business is done here Ill go somewhere else...... And please take me off your mailing list I dont need any more junk mail.....

Customer service is awful hereYoud think theyd be knowledgeable about the vehicles theyre selling or servicing. But not a clue. Dont waste your time or money.We were very unhappy with Carlsbad Chevrolet.

Great place to get your parts, Mondo and the gang got you covered

Great customer service