My experience here was great; wish other stores had service based approach they “Easy” has. Store manager “Easy” held an item for me at register. I walked right in, used a coupon I had on my account (which I never have the patience for myself). Super friendly and helpful.

Worst pharmacy ever. Ive been going to CVS pharmacy for over 20 years and recently switched to this location. Im astonished at how atrocious the pharmacy is, how under trained and understaffed they are. Three separate times now they have told me my medication has been ready when it isnt. Very surprising that how awful the staff at the pharmacy is here since its such a nice location. Stay away from this CVS If you want your medication on time.

I have used this pharmacy for years. It was always consistent. Im not sure what has happened in the last 4 months but everything is delayed. No one answers the phone when I call. Very disappointing. CVS is convenient for me. Now I have to move my prescriptions somewhere else.

This pharmacy has been horrible with customer service and has no care in the world for their people until one tech came along. Merette is wonderful and bring great joy to this pharmacy!! I hope everytime I go there shes there!! Shes the best AND she knows what she is doing!!!!

This is the worst experience I have ever had with a pharmacy. My prescription was sent in yesterday and I came in today and they said it was not ready. I told them it was called in yesterday and her response was they are weeks behind and to come back in 30 minutes. I got home and was notified it was ready. I went back and arrived at 8:30pm and when it turned 9pm they rolled down their pharmacy screen and said they were closed after waiting 30 minutes. This is ridiculous and they were rude about it. They have lost my business and I will make sure everyone I know has heard about this.

The older blonde pharmacy tech is about as unhelpful and clueless as they come. She acts as if the on-site testing facility, Minute Clinic and pharmacy are on different planets. She knows nothing about anything unless it pertains to the pharmacy. Im walking back and forth from one person to another and none of them have any clue what the other does, or will point in a different direction to try and help. They must have Thats not my area. I know nothing about it. posted over the time clock and break room microwave. Poor management and nonexistent customer service.

Whoever runs the pharmacy (and all the workers there) are extremely rude and nasty. I had to sit and listen to the pharmacy workers complain about having people in line to get medication. Saying “you better be quick because I want to be out of here at 6”. It shocked me. It’s completely unprofessional for any employee to do that let alone a pharmacy worker.

CVS La Costa -For since BEFORE covid they have been delayed, understaffed, overextended and given the poorest service, but it has gotten exceedingly worse. For the last 4-5 months I will call or receive a text saying a prescription is ready only to arrive and have then tell me it will be 20-30 minutes. They also dont answer their phone.....This week I was on hold for 45 minutes so that I could speak with a person to make sure meds were there. There was never any answer so I had to go in and wait to ask in person and then come back yet another day. Also the drive through has been exclusively for Covid tests (that take FOREVER) which you may not know that and get stuck in the drive through with no way to get out of line. I have wasted hours and hours of my life this year alone waiting for this pharmacy. DONT use this pharmacy if you dont absolutely need to.

Used CVS on Rancho Sante Fe in Carlsbad, CA. Called no less that 16 times on May 9th and was disconnected using multiple phones. Also, each hold time differed in length before the disconnect. Finally, I used the doctor’s office pathway and someone answered. They sounded very busy and promised to call when my prescription was ready. On May 11th I called 3 times and even used the doctor’s office route to no success. So, I drove to the pharmacy to see if my prescriptions were ready. I waited in line and when it was my turn the employee working the cashier couldn’t look me up and said there was nothing there for me and directed me to the consultation window if I wanted to have them start getting a prescription ready. The lady there ignored me for 5 minutes meanwhile the phone kept ringing and I watched her hang up on people without ever speaking to them. She found my two ready to go prescriptions and told me to get in the back of the line so the man who directed me to her could check me out. There were three registers and only one was being used I might add. The line now had 5 new customers, whom were nice enough to let me pass because the heard what the lady had said. Upon checking out the cashier seemed surprised I had prescriptions ready that he missed. He verified my birthday on the prescription package as though it were different than what I told him. I had to tell him three times that it was my birthday, the very same birthday I gave him earlier.I’d give a 0 star rating if I could.

I have been waiting for an hour for my medication. They said they made a mistake and they didn’t put me down for being a patient waiting at the store. No apology, just “suck to be you”.

Three months in a row they are nearly a week behind in filling my regular prescriptions. Theres no notice that they are delayed, I only find out status when I notice they havent been filled days after they were promised and I call to get them to put it at the top of their list. Moving the prescriptions away as soon as I can.

Horrible COVID-19 testing site. Got here at 850 for a 9 apt. One car in front of us and didn’t get tested until 10. At least 11 cars behind us...so can’t imagine what the rest of the day would look like.Also paid for a rapid test for Hawaii travel and the guy at the window goes oh well I hope it backs to you in time. I am taking it 3 days before I leave the most allowable time. Uhhh isn’t that what I paid for to get my test in time for me travel? DO NOT GO HERE

Nobody answers the phone. Prescriptions are never ready on time. If you want to get extremely frustrated go to this pharmacy.

COViD tested in the drive-thru line today (if you make the appointment on line apparently you go straight to the drive-thru even though they sent me a text message with instructions that told me to walk-up). My appointment was at 11:40 - when I eventually understood that the text they sent me was incorrect and I got in the drive thru line it was 11:38. With 6 cars in front of me it took me until 12:55 for my turn. When I said my appointment was over an hour ago the lady helping me said “oh I hear that all day” so apparently they are extremely inefficient all day everyday. I would never put myself through this frustrating experience again!

Worst experience. I went to get a simple covid test. waited at least 45 min in the drive thru. they also have a small trailer in front of the building but they sent me to drive thru. WOW!!

I have no idea why they can’t come up with a better covid testing process while taking care of their prescription drive through customers. I just sat in line for over an hour and left because two people were still in front of me to get tested. All I wanted was pain meds for my knee and I couldn’t walk inside!

Worst COVID 19 testing experience. There is inadequate staffing. Poor signage. Long wait times despite appointments.

I just relocated back to the Lacosta are from San Francisco. The pharmacy service at this location was terrible when I used them in the past and I was dumb enough to think they might have improved. They have not. The CVS in SF demonstrated to me what service should be. I just assumed all pharmacy services were about the same. This place needs fixing. Avoid them if possible.

On separate occasions, both my partner and I had not great experiences with the nurse practitioner (I believe Ivy Wilco?) in charge of minute clinic. On one occasion, she did not listen to / continuously argued against my partner who was simply trying to get a form signed for a routine test (who BTW is a student doctor at UCLA med). On the other, the COVID test she was administering took 1 hour for 4 people in line. Overall, not great experiences here, not the end of the world but just would recommend going somewhere else

This is my favorite CVS. Larger than others in my area, better selection, very helpful staff.

Hurry it up! This drive thru is an hour wait time!!! COME ON! Worst experience ever, stuck in a drive through. I cant even leave.

The woman who checked me out today was absolutely amazing!!!! She took time to help me when most clerks wouldnt. I really valued that help. Some days are harder than others and a smile and some extra care really go a long way!

Horrible experience at the pharmacy - Do not go here.I had heard from my sister and other people in the community that this pharmacy has horrible customer service and is genuinely very incompetent. They are absolutely right.I had my wisdom teeth taken out and immediately went through the drive through to fill my painkiller prescription. They told me it would take 45 minutes to an hour and were super rude when I asked them to tell me what the cost would be. It ended up taking 3 hours (which is extremely painful when you’ve just gotten your wisdom teeth out) and kept us on hold for 15 minutes before hanging up. They were super rude the entire time and not at all helpful. If I knew it would take three hours to get my painkillers, I would’ve gone somewhere else.Overall, the staff here is incompetent, rude, and clearly just angry, bitter people. Do not go here if you can avoid it!

Unorganized!! Lady said to come back in 1/2 hour. I came back in 2 hours... still not ready!The staff was nice. Not the old lady at drive thru though...

My son needed to go here to have a pre-employment drug screen sample taken. First day he went, they didnt have the right binder with the correct password (who keeps a password in a binder? - poor security). Second day he got the sample taken. They then proceeded to lose it. Cost him a week of work due to their inability to do a simple job.

Unorganized; need more help, all the employees do is stock selves, out of date items, employees rushed only 2 women that take the time to be courteous, at check out..

Very poor service, and associates have attitude. Any time I was I this store I didn’t get good service. .....

I talked to a pharmacist on phone to pick up a prescription today and he told me that it would be ready in 20 min. Then I go there to pick up and they say they are out of stock. Then I asked the pharmacist to check if they have it in the nearest facility. She said it’s in Oceanside and and confirmed that she transferred it. I call the Oceanside pharmacy after about 20 min and they say that they haven’t received it and were very rude over the phone. It’s seems like they hired very unprofessional pharmacists. I’ve been a loyal customer for more than a decade in East coast and it’s very disappointing to see such fall in their values.

Have to change my review as of late.The way this pharmacy is operating currently is absolutely mind blowing. How is a company as large as CVS comprising patient care like this and getting away with it?The staff is VISIBLY frantic behind the counter, not to mention the comments such as “sorry there’s only three of us here”I dropped off a script for a controlled substance last month and when I called to pick it up no one could find it… This is just one example of the complete incompetence happening.If you are THIS short staffed do NOT take in this many customers! Covid has shown us that even big companies can simple change how they operate, end of story.There is a CVS not far in any direction, send patients elsewhere until your hiring crisis is over.The only reason I was not able to transfer mine prescription today was because it was still held in processing.I will be choosing another pharmacy moving forward.

I cannot say enough about this CVS store/location. Every single employee is helpful, always smiling, and ready to serve his/her customers. I travel throughout CA and go to all of the CVS locations -- and this is, by far, the very best store Ive frequented (Im lucky that it is just down the street from where I live!) To all of the employees...to each and every one of them....I say THANK YOU. My visits to your store are occasions where I actually enjoy spending money -- I get to see YOU!

I felt a little racism today picking up the prescription for my son. Gave them health card to update the information in system while my prescription was ready to be picked up. I waited 20 minutes for that. The white lady behind me did the same she wanted her new information in the system as well. They asked both of us to wait and called her before me. Then never called me and made me wait for another 20 minutes on top of 20 minutes before. Meanwhile they gave prescription to all the other customers. I had to get in line and go to the window and ask for my prescription and card again which was ready by the way. On inquiry, they said they called my name which they never did. I was there waiting by the seats the whole time. So disappointed with the cvs pharmacy customer service and attitude towards other races other then white.

Horrible experience.

Seriously WORST pharmacy EVER! I always have a problem when I come here. They never have the medicine ready when they say they do and can never find me in the system. Most of the time they make me come back the next day. Worst part is Im forced to come here for my clients dog because theyre the only ones who carry the certain medicine. They really need to get their stuff together UGH

Im going back to rite-aid. Never had issues with them. I dont know whos not doing their part the doctor or the pharmacy . All I know is at rite aid I never had problems and now this is 2 times in a row Im having issues with my medication .This is my last month with C.V.S.

Awful! I drove through the drive through today with my bike and they made me go inside to pick up my prescription even though there was no one else in line. They were rude about it too. I even beggingly explained that they had no bike parking and carrying in all my bags would have been a huge hassle. The guy just mockingly with a huge smile on his face made me go in.

Limited experience but its easy parking, people are helpful, inventory isnt perfect, but no complaints.

I didnt receive al meds l one month. then the nexted month they had none ready they for mad at me cause it was the dr fault. stated it was Dr.fault cause he didnt fax refill. They had two months to request refill.and failed to even get one. I called Dr and he reflilled it in 2 min, and stated he was never sent rquest

Got my flu shot here otherwise, not much to say other than a bit unorganized.

Always a great service.

Its pretty good

The Worst!

Great store

I like the products