Their service call person, Dan, did a great and was very helpful. Would’ve been 5 stars for that guy. But the office staff has been EXTREMELY rude. Ann and Mary have berated my wife over the phone and hung up on her repeatedly. It’s unfathomable how they think that’s good customer service. You can’t yell at your customer especially when they’ve already paid.

We purchased a Thor Refrigerator from Home Depot and needed someone to come align the 2 doors. So, THOR advised me that we are covered under warranty, and that this place will come fix it. A tech arrived and put in the C Clips and aligned the doors. Everything went great! About 3-4 weeks later when I opened the fridge door, something popped out and fell of the floor. It was one of the C clips. Since they were already paid by THOR to do the job, and since it was only few weeks later, I called them and asked that they send someone to fix it. They scheduled a person to come out a week later, and on the Day of the appointment, when it was already a hour or two into the time they were supposed to come, an older woman called from the place and said that I need to call THOR. I told her that since they are the ones who fixed it few weeks before, they should come and fix it, and that THOR should not be paying them again for their mistake. She refused to send someone or correct their mistake.I then called THOR and they told me that they cannot pay for it again and that this place should redo the job correctly, as its only been 3-4 weeks since they fixed it. So now we have a door thats missing a clip and they have NOT corrected their work.DO NOT HIRE THIS PLACE!! They are scammers!The tech who came to do the job was courteous but the women who answer the phone are just plain rude!!!They will take your money and not do the job properly. Horrible place and even worse women!!

Could not recommend all the staff at Factory Appliance any more having experienced their friendly, professional and first-class service over several months during a really painful experience with KitchenAid. Special thanks to Mary, Daniel and Lori who have each provided the highest quality of customer service and care. KitchenAid really need to value their business relationship here!

Reasonable price for a fridge repair. Prompt service.

I have a 3 year old Kitchenaid (owned by Whirlpool) fridge that has been broken for 1+ year. Someone from Factory Appliance had to come out 4 times to assess, order parts, fix, re-assess, order parts, and fix (over about a 5 month period). During the last visit, the technician incorrectly installed a new compressor which burnt the internal plastic liner (new compressor didnt fix the fridge). At this point, I had to open another ticket with Whirlpool and they sent out another company. That technician told me the installation was done wrong and it would cost more to salvage this fridge than to buy a new one.Only reason Im not giving fewer stars is because the staff at Factory Appliance is very friendly. They were eager and happy to help and knows how to deal with customers.

Excellent service from this company. I called at 10am, and they gave me a 4 hour window (1-5pm) for the service call on the same day. They called about 1pm and the repairwoman showed up very shortly thereafter. She repaired our GE gas cooktop, and fixed the drainage problem we were having with our old Miele dishwasher. Super service at a reasonable price. Highly recommended.

I have a whirlpool washer and dryer. The washing machine leaked all over mudroom inside house! I called whirlpool and they sent some other company out. They were at my house three times over a month and a half. (read that last sentence again!) Then I called Factory Appliance and they sent a repair woman that was there the NEXT DAY and found the problem in under 30 seconds. Parts are ordered and done!!!!!!!!

I would not recommend buying from this business at all! The worker who delivered and installed my stove talked down to me while he was at my house and when I requested of him that I would like him to talk to me in a respectful way he told me that he doesnt have to talk to me in a respectful way. Apparently since I am not paying for the unit he delivered he thinks I am not worth talking to in a respectful way. I then asked my landlady to join the conversation and she did. My landlady was shocked by the way the worker behaved toward me and asked the employee why he had talked to me like that. The employee then claimed that I was lying and he had never said that he doesnt have to be respectful to me. The worker also claimed earlier that he was the owner of the business, which after I called the company I found out is a corporation and I highly doubt that the worker who installed the stove in my house is also the owner of The Factory Inc. What I experienced in the short time I spend with that worker, whos name was Daniel, is that he was willing to lie without hesitation. The next morning I called the employees supervisor (Laurie) in Carpinteria and wanted to give feedback about my experience with the worker and she told me that she doesnt want my feedback or listen to me since I am not the person paying for the unit (my landlady is) and then she hung up the phone on me. Apparently the employees that I talked to at Appliance Factory Inc. believe that they are only required in their work life to respect the people who order the stove not the people who they serve. I am very much concerned that the quality of the customer experience me and my landlady received is unacceptable in order to run a thriving and successful business and I encourage the corporate management of Factory Appliance Inc. to investigate and improve the customer service that is provided. Until that happens I would discourage anyone to buy from this company since I wouldnt want anyone to have to go through a customer service experience that my landlady and I had to go through. My landlady will not use Appliance Factory Inc. again. And I will encourage noone else to use them either.

Fast, friendly, knows his stuff, has the needed parts. He restored my old dishwasher to life, and charged a very reasonable price for it. Five star service!

We have used Factory Appliance for years and they have been exemplary. They have taken perfect care of our rental property, trustworthy and fast service AND LOCAL!!!

First prepare to take a half day off work with an unreasonable 4 hour window of waiting. My time was 1pm - 5pm. Daniel, the repairman called at 2:30pm stating he was behind and it would be after 5pm before he would get to my house. I asked if the office could send someone else and he rudely advised everyone was busy and everyone was behind. Sounds like a scheduling problem. He called at 5:38pm and cancelled his appointment and proceeded to hang up on me when I questioned why he wouldnt finish the work I had waited for all day. POOR CUSTOMER SERVICE!

I had good experience with fridge repair this week. Same day, 4hr window for service visit to identify problem, and parts in 48hr installed. Fair bill. My first service in 8 yr after new purchase from factory appliance.