Customer Service is excellent at the AT&T store. Vanessa, Chris S., & manager were all helpful answering all our questions and accomplishing our phone set up. It is the customer service that keeps me coming back. Carolyn

Taylor and the entire team at the AT& T store on Florence boulevard are simply amazing. Every time I come in Im immediately greeted with smiles and ask how they can be of service. Not only have they taken care of me and my entire family but they also helped my girlfriend and her grandmother convert from Verizon and get into a much better plan at a much better price. If you need to mobile device, accessories, or want more details about the AT&T TV service, this is the place to go. I promise you will not leave disappointed. Ive been doing business with them for more than 5 years and will continue to do so. If I could give it 10 Stars I would.

We had Chris s and he was amazing he deserves a raise . He was so patient with us ans helping us so much . He was so good a nice, so polite nice to no good people exist . do not let him go …also went ans had Chris o was fabulous he was Agilent and very professional you have two great Chris’s don’t let them go they deserve raise helped me with all my needs and getting three phones ans screens ans cases ans charges thanks lots for the help guys

Ratsel is awesome! this store has great customer service you can tell it’s managed very well.

Chris S.was able to resolve my issues that I’ve been having for several months. He was patient and very knowledgeable.Finally! My phone is working correctly! Great customer service!

Chris S totally out did himself he went above and beyond to assure I was satisfied thats why I left t.mobile

Manager and entire staff at Casa Grande store are the best. We’ve had several phone carriers in our years, but this group has it together. Always helpful, knowledgeable and caring about their customers.

When you are able to deal with the adult’s not the kids running the store most of the time they will give you a song and a dance to sell something

Really good service, we visited the store in Casa Grande, we switched from T-Mobile and couldn’t be happier. The people were friendly, they explained so many options that were available to us, they were busy, so probably schedule an appointment.

I was very happy to see that there were great social distancing measure in place, the employee cleaned the table before I sat down, there were others cleaning the store. Good experience, Danielle was nice to work with.

Customer service was AMAZING!! I was immediately helped when I arrived and store rep Danielle D was on the ball and an immense help👍🏼

Chris is wonderful and always helpful. Everyone is so friendly

Let me start by saying I have had very bad experiences with T-Mobile and Verizon. So when I switched to At&T I was very on edge and didn’t go in with an open mind. First of all we got to the store about 30 mins before closing time and Chris took us no problem. He made the experience pain less and answered all my concerns. I made the switch that night. Couple weeks later some questions had come up about my bill and why it was a little wonky, walked into At&T and Chris and the manager fixed everything and made it all right. I look forward to doing business with them for along time :)

Fantastic service each time I go there 😍💗

This the worst company to deal with not the store the company. Try to resolve issues and they will not answer calls not have single person with a brain cell worst customer retention and even worse customer lack of service zero communication skills. The business needs to lose its business license as a whole. Be clear it’s corporate issue not a store issue.

Hector Garcia was truly really helpful and Knowledgeable. He truly knows about the company in this phone and I recommend he was a salesman to anyone

Chris Sharp is an outstanding salesman who met every single one of our needs. He was extremely knowledgeable about the entire process and deserves high recognition for his service. Chris was absolutely amazing and we hope to work with him everytime we need something from AT&T.

They always answer our questions, or fix a problem. Great Service in Casa Grande Az.

Chris was very helpful, even though he was wearing a mask I could tell he had a smile on his face. I forgot the store managers name but he was helpful and had a smile on his face as well (under the mask). I am looking to switch from sprint/t-mobile. I want to switch right now but I have to get the approval from the hubby. If I didnt need hubby approval I would have signed up right then and there. I think the phone service will be better and I know the customer service will be. The customer service I received at AT&T was far superior to what I have gotten from sprint in a long time. I went in to the t-mobile store today and not only were they unhelpful but rude as well. When I stated that I have been a sprint customer since 2001 and I am considering leaving they said bye, not what can we do to keep you.

Christopher, ratsel, and hector were the nicest people ever! i appreciate how smooth this experience was.

They need to check their billing prices..not everyone is a pandem-illionaire

Danielle was very helpful. She explained with detail the service plans. She was very patient. Definitely a great experience.

Great service with really good attention to customers.

I was very pleased how the Manager handled my return. He was very patient and kind. I would go back there in a heartbeat.

Chris Sharp at At&t in Casa Grande was nothing short of amazing to work with. He helped me two days in a row, showing me different options and savings that helped me make informed decisions. It gets pretty busy in the store but Chris is worth the wait.

Daniel and Ratsei are top notch on my experience for customer service. No where can beat the experience I received. I was in need for a new phone for my daughter. I had a budget I told them I needed to stay at and they did an excellent job keeping me there. Thanks again for your amazing customer service!!!! You guys were truly a blessing today!

Hector was amazing! He helped me upgrade my phone and add a new line. He was very knowledgeable and professional and couldn’t have asked for a better representative! Thank you again. :)

Christopher helped me with finding AirPods and found a discount with FritoLay

Bought a new phone fot for over $50 less than the older phone the other provider charged with an additional $20 less bill for switching satellite providers. That is over $100 a month less closer to $ 200 monthly savings

So helpful to me every time I’ve needed any assistance with my iPhone! Don’t have any Grandchildren here in Arizona to help me with technical questions or help. Thank you especiallyto Danielle & Griselda for your help & patience!👍🏻😍

Took long but good service.

Just “switched” to AT&T and the service at the Casa Grande store was awesome. Made the entire experience easy and helpful. If your in need of a great place to shop or have questions please visit!

Chris Sharp did amazing with my new line, I even got to keep my same number! When there was a issue he went over and beyond to get the problem fixed! Thank you Chris!

Taylor is awesome! He is always friendly, patient with me, and always helps me with any issues I have.

If you’re having a really big issue with your device like I was just ask for Hector! He goes above and beyond to try and fix the situation (does his job) Great customer service! Thx hector for all your help!

Had to wait a little bit but the guy helped me and got my phone back working again very nice very friendly people there

The staff and manager are awsome

Service was good but AT&T’s sales policies blundered my interest.

Casa Grande store has awesome customer service. I wish they could instruct other companies how to treat customers!

Danielle was a good customer service rep

Taylor was absolutely amazing! He got us a bundle deal with a new phone and directv. Went the extra mile and showed us how to work the new phone and made sure we understood everything.

Staff was very nice and friendly. Wonderful service.

Purchased new phone took to AT&T so they could set up for me. Taylor was wonderful in and out 15 minutes. Casa Grande store rocks. Thank you

First rate customer service with Chris and Griselda. Best ever!

I haven’t had a bad experience at this store. Every time I visit, the staff is awesome, patient, and helpful, especially Chris O. Every time I’ve gone into the store he is so kind and patient, knowledgeable and helpful.

My Dad and I went in to make a simple purchase of the bluetooth recharge, ended up walking out with a better one! X 2! Then got hime and found out that one was as good as the other one (even though the picture on the box made it look the same) so the guy at the store was able to exchange it for the better one! Yay! 💜

Danielle was very helpful and clearly explained the answers to my questions. Good service.

Stopped at AT&T store in Casa Grande, Az. to transfer information from my Galaxy S9 to my Galaxy S21 Plus. Even though it took quite some time Bulmaro was extremely helpful and patient.

Listen. When you are opening new business for these people they will roll out the red carpet because they get paid based off of sales. I’ve worked in sales for over 10 years. I understand. But with all sales there is service that must be performed as well. I went into the store to submit a death certificate for my grandfathers account to close it. Well they called loyalty for me because that’s how things get closed with AT&T and I didn’t have the security code or security word. So the rep on the phone told me in the store they can take my grandfathers death certificate to process what I was requesting. And the manager, didn’t get his name said he can’t take the death certificate so we can complete the closure over the phone. The death certificate is my verification saying I have access to do so without all of the required documents. Apparently the manager doesn’t know that and proceeded to be condescending as I walked out to door telling me good luck. I don’t and won’t get an account with AT&T for more reasons but this. I hope everyone knows what they are getting into when opening an account here. They can help you when they take your money and get sales credit off of your purchase but if you aren’t establishing anything even though there are LITERALLY no other customers they still can’t help you because they don’t know how to do their job or they don’t want to.

I did a slow roll to the front of the store and Taylor walked out into the 118° weather to let us know they were open and ready to serve us. We walked in and through my mask I could tell there was quality cool air circulating, one might say it was crisp. Immediately Taylor asked how we were doing and wanted to know how he could best serve us. He listened and repeated what we were looking for and assisted and had many checkpoints to make sure the products we were looking at had the qualities we desired. Taylor was warm, welcoming and very knowledgeable. Taylor is an A+ associate and made sure what we were getting was what we wanted.

In & out in less than 10 min

Taylor was professional, and corrected another retailers mistake. I would highly recommend this store! Everyone was professional and knowledgeable

Chris S. was phenomenal!! Very knowledgeable and kind! Thank you!!

I had been having MAJOR problems with getting return packaging for the phones I traded on online. I will never do an online trade in again.Instead I will come to the ATT store on Florence in Casa Grande Arizona and work with the store manager, Ratsel.Ratsel was able to fix my trade in problem in a matter of minutes and I left the store extremely pleased.I spent 38 years working in retail electronics and it is extremely rare to find some one as helpful knowledgeable and pleasant to work with.Ratsel is a credit to your team and should be acknowledged for his skill and outstanding customer service.

Love the people that are so knowledgeable! They unlike some others are nice! Won’t go anywhere else!! 👍🏻👍🏻👍🏻

Chris, customer service and the mgr. Are top notch. Makes me feel good to go there.

Danielle patiently waited while we struggled getting our act together. She knows her inventory and sales. She saved us money and helped us accessorize the new phone.

Desperately needed a new I phone as the one I had was failing and about to crash. Visited AT&T store on Florence Blvd Casa Grande AZ Danielle met me at door- no wait time.She explained my options and we proceeded with new purchaseShe was friendly and courteousI was very pleased with my purchase and the excellent customer service.

Went to the att store. Cannot get incoming or outgoing calls. They changed my sim card at the store and still no service at home location. Any input appreciated.

Was assured the phone I was looking for was here. It wasnt. Talk about a bummer! Please AT&T have your store associates stay on top of there available stock. Was told to try again, but why?! Probably wont have it then either. Sad!!🙁🙁🙁

My phone has not been working right for months. I switched to ATT prepaid and the SIM card didn’t work and I could not get any help online or over the phone. I met Taylor at the store 10 am and he spent over 2 hours with me and finally my phone works! He has the patience of a saint. I am so excited to have my caller ID working for the 1st time in months. I have not been able to call anyone because of the broken caller ID. Thanks Taylor you are the best!! I would recommend Taylor to anyone who is having trouble with their phone.

Taylor was totally awesome. He fixed everything I asked him to help me with. He definitely is very knowledgeable about all things ATT.

Worst customer service ever, avoid at all cost . Selling warranty but not honoring it. Dishonest!!!

Great experience,Great rep and I am really enjoying this IPhone

Vanessa helped me after password failure unfixable on iPhone 6. I was waiting for my iphone11. She was so helpful in taking care of problem AND she assisted with me getting an unlimited calling planGriselda helped me activate my new phone. She was so patient and helpful. I was able to transfer data to phone but had no phone service. She had it connected and working in 15 minutes.Both these employees is what gives AT&T its excellent reputation. I am thankful to have a reliable resource for my technical needs.

Good Sales Pearson, Offered Me A Free Product With a 2 Idem Purchased 😉 .

It was a/c cool and comfortable place, went with a neighbor to get his phone, i have Metro PCS, Im cool with my service, i dont know much about ATnT ??? to each his or hers own likings i suppose....

Chis was such an awesome help today. I got a lot done. Very fast service.

Slow, as far as waiting, but thats because there were a lot of people. Otherwise, we were treated with respect, and got our business taken care of.

Were new and needed guidance on issues with new phones. Instead of teaching, issues were addressed without showing us what to do. There seemed to be a lack of interest in customer by staff.

Easy doing business with them and if you go check out their deals they may have at the time they maybe beneficial to you.

Chris Sharp and the whole team at my local at&t went above and beyond to help me restore my service. they were great

Unless you have an appointment you will stand in line for a very long time.

Vanessa did fine working for us to change plans that suited our needs and saved us some money. What aggravated me was we also learned that my veteran discount was never applied to our bill going all the way back to the day we signed on with AT&T. Almost 4 years!!! My advice to everyone is make sure you check to make sure you are getting all your discounts.

Worked with Hector at Casa Grande Store and had an awesome experience

Taylor at Casa Grande, Az is the best! He provides awesome customer service and is very attentive to the need of customers. Thank you, Taylor! I’ll tell me friends about your service!! 😃

Taylor was very kind, helpful and knowledgeable

Great Product, Great representative and nice store

A lady named Brittany helped us, got us Ana amazing plan, great phones and at a great price! Definitely recommend to everyone!Had a terrible experience with Verizon after only 8 days of being there!AT&T is a better company all together, customer service, cell service and the phone selection!

Hector helped us with everything and made sure we got the best deal that worked for us! Definitely coming back because of him! Momma approved!

Easy, professional. I was there for the new iPhone, I was set up on the first responder network. It’s great. The manager Ratsel and employees made sure I left with all of my questions answered. I’ll be a long time customer of theirs.

Christopher Sharp has amazing customer service, and because of that I brought 4 lines from him. I will continue to go to AT&T for his services. Thank you Chris!!!

Taylor was knowledhablend very patient

The sales rep was utterly useless. Seriously established customers should just stay home and use talk to a chat rep on at&t app.

Awesome service and fast.

Nice small store with great service. Finally bought a new phone and the camera is awespme.

I ordered two iPhone 11 pro Max phones under buy one get one and $300 rebate promo. Got the phones and went in to active them. One of the orders was missing and couldn’t be activated. So they added a line as if I brought the phone in. Their suggestion. Was told after the 300 rebate I’d be missing and the buy one, get one credit I’d miss out on, it would work out the same since I wouldn’t be paying for the phone. Except I’m being billed for phone, no rebate, and no credit. Went in and asst manager was useless. Acted like I was trying to pull one over. They messed it up and won’t fix it. I’m out $1,000 because of this store.

Okay customer service.. too many chiefs was next in line someone came out from the back and decided to make up a list because third in line... also they say things that are not true.. promising free stuff and when you go back to find out why your paying they deny it happened..get everything in writing

The employees are knowledgeable and polite. The one negative is that every time I have had to shop there the place is always full and there is a long wait.

We went last night to the at&t store in casa grand to upgrade two of my phone soonest we came into the store this person right away start asking us how may I help you, He gave us the best experience in any store and explain to us every question we asked. We highly recommend this person He’s name is Christopher Sharp if you ever go to that store don’t let know body to help you but him. He has a big knowledge about everything in that store and the best personality from now we just goin to that store cuz He is there..

Laid back, but very courteous. Solved our problem very quickly. Did charge a minor fee for a new SIM card which some places have waived in the past.

These guys never help its always the run around...

Busy Busy place. Service was great despite a busy store. All our questions were answered and a new line was added this visit. Thank you!

Fast and friendly. Love the people and the service... Thank you Chris

I love this store, I didnt understand how the different plans worked at all and staff was more than happy to answer all of my questions for over an hour getting me started. I left Verizon the day I went there.The customer service has not changed for every visit Im in the store. The plans are cheaper than Verizon was charging me and they instantly put on my county employee discount which Verizon would not do even though I was supposed to.I would pay more than Verizon just for the help and genuine friendly attitude.

Staff is excellentThe have great service. They are all very knowledgeable. Very CORTEOUS Very accommodating.

Very Stupid service people never get what you want done yet they say they understand what you want done.EXTREMELY Dumb Service People

Great service and knowledge

Good store,very helpful technicians

Great customer service