Buying process was really easy. They have a nice selection of cars and theres no pressure. Both sales staff and management are really responsive - they seem to actually care about their customers. I had a non-issue. The manager called me and asked me to come in for a quick check-up -- this level of customer service is practically unheard of in any industry, let alone used car sales. Highly recommend.
SIERRA was awesome! Thank you for being so patient, youre the best! I had changed my mind in the middle of the process in purchasing the vehicle chosen. Sierra was so fast that I hadnt realized they had already started the finance paperwork, oops. She stopped them from proceeding with the paperwork just to show me a different vehicle that I thought Id like more. Great customer service, thanks Sierra! After she showed me the second vehicle, I had decided on the one that was originally chosen. Sierra also had another buyer coming in (thats how good she is!) and knew I had to get home with the vehicle that I had arrived in. She arranged that so speedily with her coworker that was also very friendly, no stress at all on how I was gonna get my other vehicle home. Sierra is a blessing!
This was a great buying experience. We worked with Sergio, who was fantastic. The car selection, and the quality of the cars, was much better here than anywhere else we had looked, including dealerships. The actual buying experience was also fairly quick and painless. Would definitely recommend.
Great experience! I drove up with my old car and out in my new car in 2 hours, including test drive. Bart Carr (great name for someone who sells cars!) was friendly, helpful, honest, and didnt try to sell me things I didnt need.
I had a wonderful experience today working with Bart Carr (Barton)! He was very helpful and willing to help me find the perfect vehicle for me. The environment was open and friendly and never pushy. I would definitely recommend Echopark and Bart 👍🏻
Adam has been amazing to work with. He has been so patient with us and has been able to answer any question or get the answers. He is very positive and seems to really love his job!!! Echo park was able to get me a rate I can afford and that Im comfortable with. I love the casual atmosphere.
I appreciate your honest upfront first Prices, I did lots of research and you were by far the best priced out there! The entire process was quick, comfortable, and honest! I’d recommend you purchase your next vehicle here. I would also recommend you ask for Sierra, she was extremely patient, kind, caring, And knowledgeable. She made us feel completely at ease, no pressure ask for Sierra!
I had a great experience with Sierra. Highly recommend Echo Park. My wife got her car here too. Smooth and easy process and great prices too.
What a great experience buying a truck! I came in not wanting to pull the trigger, but Im so glad I did.Sierra made me feel at ease and she is just fantastic!
Genesis at Denver Echo Park, made my buying a car a Great experience. She is super knowledgeable, professional, and fun to work with! You can tell she enjoys her job and she’s outstanding in it. I can’t say enough good things about Genesis and the dealership!
We have purchased two vehicles from eco park and it has been so smooth and easy. Sierra and Griffin were the ones that helped us and they seriously couldn’t have been more helpful. People make a business and Eco Park has that dialed in.
It was a no pressure sales experience, Ruffino was fantastic thank you for the attention to detail and for all your patience in helping my son purchase his first car. Five stars across the board.
I have bought several vehicles throughout my life and the atmosphere at echo park is one of a kind. There was no pressure in sales. The no haggle price that was listed is the price that we paid for the car. It’s nice that you can sop around for a car, find one, and not be pressured into something you don’t need or want. We are so glad that we choose echo park centennial Colorado location to help us with our vehicle purchase. All we can say is the services was exceptional, our trade in value that was appraised online stayed the same and all in all I am very impressed with this style of dealership. We will definitely consider echo park on future purchases. Thanks!
Gian was incredibly helpful and very personable! He truly made our experience buying a new car memorable and relaxing and we will be back in the future! Thank you!
I have nothing but gratitude and high marks to say about Neda at the centennial location. She was so extremely helpful and personable throughout the car buying experience. I went to another dealership months before and I was paired with a guy that really didn’t care about my hesitations, he just wanted to run my credit and see if I could even be approved. Neda of course had to do the same process, but she wasn’t pushy and she answered all of my questions. The financial manager did a great job working with my income (2 jobs/ one is commission based) and I was in and out before my dog was finished grooming! Wonderful staff, wonderful dealership. I love how there was no haggling and I made out on my Mazda with only one previous owner who kept the car in near pristine condition! I am so grateful for this dealership. I will be staying within their company if I ever plan to make any other changes or additions to vehicles.
I had the BEST experience I have ever had at a car dealership!!I was greeted at the door when I walked in. My guide was Sierra M. she was amazing! The process took a little longer then I expected but Sierra and her manager kept checking on me and apologizing for the delay the entire time. They also made me feel confrontable while I was there. Not once did I ever feel pressured to purchase a vehicle. GREAT staff over all!!Thanks again for the coffee! :-) BTW I LOVE my new car!! :-)
Nida was great. Answered all my questions, made the process for a first-time car buyer quite painless. Thank you for all the help!
We worked with Sierra here at EchoPark. She was so friendly and patient with us. We asked lots of questions and test drove a couple vehicles. We loved the 1st one the best and purchased it. She was very good at explaining the different warranties, etc.This is the 4th vehicle our family has purchased from EchoPark. We highly recommend them if your in the purchase of a used vehicle.
Joe Martinez and Adam and we’re incredible to work with! Very professional, patient and understanding while helping my girlfriend and I find the right car for her. Appraisal process was great, the whole experience was stellar. 10/10 if I could rate that high!
Bart was awesome to work with and every time I talked to him he came back with better and better news to finally get me home with a 2019 Ram 1500 Big Horn! The process was extremely simple, stress free, and exciting. Highly recommend going through EchoPark vs any other dealer and definitely ask for Bart if you can.
I recently purchased a vehicle at Echo Park Automotive in Centennial with sales rep Genesis Silva. She was absolutely amazing to work with and made the entire car buying process not only easy, but FUN! She was very knowledgeable and answered every question that I had and also made me feel at ease and share a good laugh. You should give her a RAISE! This dealership is doing business the right way. NO games, NO BS, NO back and forth negotiating over price, just a pleasant and straight forward car buying experience. I bought my used car (which seems brand new by the way) in a few hours time and couldnt be happier. The pricing here is the best in Colorado and is under KBB value and suggested retail value. They charge NO BS dealer fees like doc fees or dealer and handling fees. Other dealerships better take notice because you have a strong competitor in town. They have made me a customer for life!!! Thank you Echo Park Automotive and thank you Genesis Silva!!!
Nida was wonderful! She was extremely patient, thorough, and did a great job at explaining all of the details of our trade in. This was my third time at EchoPark and each time I’ve received exceptional service. Thanks to the entire team for their hard work! If you’re ever thinking of getting a car, come here!
Bart & Ryan were so helpful, kind, and patient. My first car buying experience encountered many of hiccups due to personal reasons, not anything by EchoPark, and these guys were truly so patient and kind. They made the process extremely simple and worry-free especially if you are a first time car buyer. I would recommend everyone to purchase a vehicle from EchoPark and Bart & Ryan! Thanks guys! I love my new car!!
Adam did a great job with our vehicle purchase. He was patient and took time to listen to us during the process. We have bought several vehicles from Echo Park and will buy here again! Keep up the great work!
Great experience. Good, low pressure sales team. Id recommend it to anyone!
First time I did business with Echo Park, I was really satisfied and I came back this year, same excellent service, same great Adam who took care of me with patience and great professionalism 👌🏾
There is no better salesperson than Genesis Silva. She was kind, responsive and went above and beyond at the end of the night to make sure my needs were met to my every expectation. At one point, I actually saw her run through the dealership because she thought I had waited too long. She is amazing. And I got a decent deal in a sellers market which is rare.
We had Sierra help us through the process. I’ve bought 5 cars previously and this was the most seamless, quickest, and least stressful car buying experience I’ve had. From start to finish was maybe 2-3 hours from trading in our car to leaving the lot in a new car. Sierra brought out 3 to 4 cars next to our current to be able to compare. She was super easy to work with, listened to our concerns, and answered every question adequately. Sierra was super professional and by far the easiest car salesman to work with. She (as well as Echopark) were very upfront and honest and we did not feel pressured or pushed in any way. I will definitely come back to work with Sierra for our next car purchase!
Genesis is awesome! She saw us super late at night and showed us the car we were looking for right away. Ran an estimate quickly on the spot. We came back the next day since they were closing. Within 30 minutes I was approved and waiting on final paperwork. One of the most painless car purchases I’ve had.
These guys are great. Nick helped me one day. Austin helped me through the process and Sean made sure everything went through smoothly for my HRV. I’m so happy with my car! If I ever need to get another car I would definitely come back!
Great dealership! My salesperson was Austin. He took the time to explain how the process worked at Echo Park and answered all of my questions and made the process easy. I must say Echo Park is a well oiled machine! Im definitely going to recommend this dealership to all my friends and family. Amazing staff and Thank you all.
What a wast of time if your trying to sell your vehicle.( I called and said they would call me back… Never happens) customers service is poor. Told me that it would take 30 minutes to get to our vehicle. I left the vehicle in the possession for over an hour and some and they have not even started to look it over. So at the end 😳 Carmax came in $1000 over what they offered. Go to carmax
This was my first time dealing with EchoPark. They had the model and color of the car I was looking for, a 2019 Ford Edge SEL .The dealership was a 2 hour drive for me.The communication with EchoPark before I arrived was great. They kept me updated. The car I choose to test drive was what I expected from the pictures and description on the website, no surprises. I did purchase the vehicle. Now the not so good.The car was clean, but we found some stain spots on the leather seats in the front and in the back and on the headliner on the driver side. The vanity mirror on the driver side had what looked to be makeup stained on the mirror cover. Using a good upholstery cleaner I was able to remove all the stains. There was also a strong musky smell that took a week to get out after using some other deodorizers.I asked if they had any kind of delivery service in which I was told quickly no with no suggestions.They dont do business with my preferred credit unions (Credit Union of Colorado or ENT Credit Union) so even with my excellent credit score I am paying a higher interest rate.They did not work with me on the price of the car or my trade in or the extended warranty or any extras.They only had one key FOB for the car. The salesperson gave me a number to a guy where I could get it wholesale. I called and left a message and never heard back. The Ford dealership wants over $300 for a new one. No owners manual (they said I could get it online) so I dont have the key-less door code, so that will cost extra to get that.I am an easy guy to get along with but I felt it was more about just getting the sale then customer care. I think that cars should be checked for being cleaned. Owner manuals with the door code and 2 keys should be included. More financing options would be nice.It wasnt a bad experience but I think it could have been better.
Great dealership if youre looking for a good deal on a used car. They have a solid business model and will give you a great deal on your trade in. I bought my last 2 vehicles from them and that was my experience both times. Definitely worth checking them out.
Had a great experience at EchoPark. I went in to look at a vehicle I had seen online, and as soon as I walked through the doors I was greeted and helped. Daniel was helping me, and he was super thorough with everything. He took his time to explain everything and didnt feel rushed. Would definitely recommend getting a car from EchoPark :-)
I had a wonderful experience!! Adam was personable and listened to what I was looking for. He provided great information and the ease of signing everything was fantastic. It was fast and smooth. I highly recommend EchoPark!!
Gian was awesome. Was kind of surprised by their laid back style. Not a traditional dealership at all which makes it pretty easy because I hate those types of places. Everything is open and honest from the beginning.
I don’t have enough good things to say about Giancarlo! He was very knowledgeable and fielded all technical questions with ease. We ended up purchasing a different vehicle then we showed up to buy, based on a recommendation he shared. Overall 10/10 experience due to Gian. Highly recommend using Echo Park and working with him!
The minute I walked into the dealership I felt welcomed and received assistance as soon as I entered. The sales representative at all times was professional, helpful and just made my experience on buying my first time car great. Never doubted on helpings me or looking for more options to what I was looking. All I can say is that I 100% recommend the dealership and their customer service.
Wade is the best! I ended up not buying a car here because of circumstances outside of Wade and EchoParks control. But this was one of the most pleasant experiences ever. As a young women I felt taken advantage of at many other dealerships. Wade helped me out and treated me as a human, not a paycheck. I have recommended many of my friends to buy a car through Wade and will continue to do so. Thank you for such a positive experience.
EchoPark is the only place I will buy my cars from, from now on. Cars are of excellent quality, low miles, and the greatest prices. Staff there is wonderful. Whole different way of shopping and buying a car. I have already bought 2 from them and told other friends and family and they have purchased from EchoPark as well. EchoPark, I love you.
Sierra was so accommodating with my husband and I, she was extremely helpful and knowledgeable about the vehicles we were inquiring about and made our shopping experience a breeze. I would absolutely send anyone her way that is looking to purchase.Thank you Sierra and Ayad, you guys are amazing!
I had a great experience with EchoPark. Daniel was super helpful and responsive to ALL my questions… and Genesis was there in the interim to help throughout this process as well. I really like that all of their cars have clean CARFAX. The employees that I worked with all worked really hard to get me into the Jeep that I wanted, with low miles. I Love my Jeep Compass! Thank you, Daniel and Genesis! :) My only con is that I noticed the Tire-pressure monitoring system light was on and I was told that the tires may just need air, so I got all of them filled right before leaving, and was told to come back in if the light did not turn off. I later found out that the Tire-pressure monitoring system needed to be replaced. Long story short, I ended up coming back and the service tech replaced the system free of charge. All I’d recommend is ensuring that all service is thoroughly checked before allowing customers to buy, whether new or used. Other than this, I had a Wonderful experience and will definitely be coming back/ recommending! :)
This is the 2nd car I purchased in 3 months from Echo Park. The first wasn’t comfortable and I jumped at it. Coming back today, they gave me all that I owed plus a little, and sold me a fantastic outback. Also, they talked me into a warrant, which I NEVER do. However, they were nice and convincing. Go to Echo Park, see Sierra @ Centennial!
Matthew was super helpful and helped me get exactly what I wanted without making me feel pressured in any way. Did a great job going over additional service packages and how to use them, and generally made it the best car buying experience Ive had.
Sierra gave me such a great experience and was such a quick sale. She made sure to explain everything before I came and made sure all my questions were answered. Thank you! I’ll be back again!
I had a great time with these guys. Rufino was super helpful. These guys expect nothing from us like any other dealership, got a great deal on 2018 Toyota highlander. This is the 5th car from this dealer ship in my circle. Everyone answer our questions very patiently. My sales executive today was Rufino and he didn’t even hesitate to show me different cars and also tagged along with me during the test drives. Complete process of deal was done in 2 hours.I will highly recommend this particular dealership of echo park.
I went to two different locations. The first was a little disappointing because I drove an hour and 15 mins only to have the car I wanted being sold first thing in the AM.The team at the location did their best to show me comparable cars, but nothing felt right. They gave me good advice about my car a d how to sell it and sent me on my way.I came home and looked at some other location inventories and found a car that felt right. I called and then raced over there fingers crossed. Daniel (Centennial )was amazing. He secured the car, thank god, and off I went. Love, obsessed, it was the car I was waiting for. He helped me get the best trade price, explained everything in detail to me, and it did not take a ridiculous amount of time. Very appreciative and would use them again for sure! Thanks guys!
We got to work with Sean and Bart to get my new car. My favorite car unfortunately got totaled so I was trying to find something new. They were very kind, relaxed, and knowledgeable which helped the stressful time of such a big investment. Thank you guys for helping me get my new favorite car!
We had a great experience buying our second car from Echo Park. This was for our new driver and we found it at Echo Park Centennial. Genesis Silva was a great associate who was patient and followed through on all of our questions. It took us several visits and lots of test drives to walk away with our Nissan Rogue. Thanks, Genesis, and the whole team at Echo Park Automotive!
I had one of the best experiences ever in buying a car. Our sales guy Matthew went over and above in helping us. We live over 3 hours away from the dealer. So through phone calls, texts, pictures of the car we were interested in etc. we were well taken care of. No pressure, just wanting to answer our questions. How great is that?Gary in Finance made the numbers work where they needed to be and Jim the Manager went out of his way to make sure we were taken care of.We highly recommend EchoPark Automotive in Denver (Centennial)!
Lacy was amazing. She stuck with us, showed us every car we wanted to try out, and then helped us through some paperwork difficulties. All in all it took quite some while (through no fault of her own), but she helped us through every step of the way and got us a car we were happy about. Really happy with her amazing service.
Adam was helpful with making the car buying process easy. It was a clean and presentable environment and had great coffee. Appreciated how easy it was to get the car we wanted and felt good knowing we got the best price possible.
Sierra was so great to work with! She answered all of my questions, was very personable, and kept me updated throughout the process. I’ve never purchased a car from EchoPark before, but this will be the way to go for me in the future. Easy and hassle-free! Thank you, Sierra!
This was our second car purchase from Echo Park and both times have been exceptional. We absolutely enjoyed working with Sierra and will absolutely return for future car purchases!
Sierra Medina was a wonderful person to work with friendly, great customer service skills
I bought a new car from here about a week ago and had Lacy to help along the ride! Not only was she so continuously helpful, but she was sweet and funny, and very professional. Lacy showed us around the lots, gave us the run down on the vehicles we were interested in, and eventually walked us through to the end. I love my new car and as a big purchase it was awesome to feel entirely comfortable with them. I have been telling people to go visit there and work with Lacy all because of how great she was! 10 out of 10 😁
Adam and Austin both were wonderful. They were patient and helped me out as I had my eye on a couple different cars. Once I picked the car I was interested in they both were very helpful at making sure I stayed with in my pay limits. They also showed all that I needed to know about the new car. Im so excited and very great full for amazing help.
Adam at EchoPark Centennial is great. He has helped me buy 2 cars in the past 6 months and we will come see him for all of our future car purchases. Very knowledgeable, helpful, and kind. Great experience!
Fast and easy experience. Very clear on the process and it was probably the easiest buying experience we have had except when I purchased from my own company:). Genesis was amazing and efficient.
Daniel Salpietra was a huge help & professional. We found the car we wanted and we got a great deal. I definitely will recommend EchoPark & Daniel to others.
I’m so glad I went to EchoPark to buy my new car! My experience was immediately better than at CarMax where they were pressuring me to buy the first car I test drove. At EchoPark, they were professional and personable with me and my needs. Their dealership is clean and modern and they have great inventory. Thanks for making my car-buying experience so pleasant!
Wish I could rate zero stars. By far the worst car buying experience I have ever had. The staff wasnt welcoming when I arrived and just not professional by any standard. Then they gave me an insultingly low offer on my truck. For reference the Mazda dealership right next to them offered me almost triple what echo park did, Got me a better car and was a better environment. If your looking at buying a car from here I would go to the Mazda dealership next door in a heartbeat. I also havent mentioned the sales lady and how she acted as if she was better than everyone and I wasnt good enough for her time.
James Worms (JJ) at the Centennial, CO location did a phenomenal job helping us out. We were able to test drive and eliminate options we were looking at. He did a great job explaining how the process worked and what we could expect. Even though we didnt purchase a car with him because it was at a different location, he still helped us find the right vehicle in the end and made himself available for anything we needed. Such a great customer experience! Thanks!
The brakes needed attention....as well as rusty rotors....should have all been taken care of prior to my purchase of car....it was not....in trying to get issues resolved after purchase I had to spend almost a month doing so and i still have 2 rear rusty rotors. I will never go back to Echo Park...would advise you to do the same
Very pleased with the entire experience. Was helping my daughter buy her first car, when Nick learned this he made her the focus of the entire transaction. Everyone was very friendly and helpful, I feel that we got a good car at a good price. Im an old geezer and this was the most pleasant car buying experience I have ever had.
We are very happy with our purchase and car associate Bart who helped us with that. He was patient and extremely considerate of our family. He and and young man that was training with him were great to work and we would not have brought our car from EchoPark, but the positive interaction brought us back from another dealership.
Daniel Salpietra is an amazing experience guide. I was searching for a particular trim level in Jeep Grand Cherokee 4x4’s; I only found ONE all the way out in Denver, CO (I live in The Woodlands, TX). Daniel stayed in contact with me throughout the entire process and went the extra mile on several aspects of checking the Jeep out that I wanted, because I wasn’t physically able to see it in person.This is the second Jeep that I’ve bought from EchoPark and hope to continue purchasing future vehicles from them; hopefully working with Daniel again.Thank you, Daniel, for going the extra mile for me.
I will start with the positive. The truck I asked to test drive before arriving was ready and waiting when I got there. I was happy with how the truck drove and decided to purchase. The paperwork and signing process was easy and did not take long. I was there early afternoon and could not complete the process because I needed to pick my daughter up from school. I was told that I could start the process and return later to complete the sale. I was told that the vehicle would be sent in for cleaning/detailing and would be ready when I returned. This is the part of the process where I was disappointed. I returned after picking up my daughter and finished the signing process. I asked if the truck had been detailed and was assured that it was. I did not inspect the truck further, I took the salespersons word that it had been cleaned and detailed. I drove the truck home and parked it in my garage. The next day I could tell it had not been cleaned at all, not even washed. No big deal at this point, It’s my day off and I will spend some time cleaning it up. I opened the tailgate and the bed is full of not just sand but some sort of adhesive causing the sand to stick to the bed liner. I pulled out my pressure washer to clean the bed of the truck. This adhesive and sand was so stuck on that it took me an hour trying to remove it. I was able to make a great improvement but unable to remove the substance completely. After cleaning I noticed a long gouge in the bed liner that goes down to the metal. I then notice spots of this adhesive all over the roof of the truck that after a lot of washing can not be removed. I then start running my hand over the body of the truck and can feel a rough surface over most of the truck, especially the hood. This truck was obviously used in some sort of construction work before I purchased it and am regretting my decision. Although there are no dents and only a few minor scratches there is a deep gouge in the bed liner, adhesive on the roof, and some sort of abrasive material over the body of the truck. I promised to pay over $50,000 for this truck and am full of regret. I wish I had spent more time inspecting the promised detailing rather than taking the salespersons word.
Had an awesome experience with Adam! I was high maintenance to say the least . And with used cars going so fast, it has been an adventure to find what I wanted. Leaving with a new car same day, and just what I needed.
I had an amazing experience here buying my first car that I absolutely love. The car sales people are not paid solely on commission so it is extremely low pressure in buying a car. They have so many choices of cars and their prices are great. Plus, I have a 5 year warranty on my car for only $30/month. 5 stars! Would recommend to anyone looking for their next ride
Sierra was amazing she really helped me find the best car for me! She was patient and kind I highly recommend working with her!
Thanks for Sierra.She is been so helpful and showed me all the cars that I wanted. Liked her follow up when a car of my choice shows up in the lot.finally I found a car that I was expecting.
Mathew was great! He kept us well informed by answering any/all questions we had. The process was easy with no stress. I will recommend Echo park to anyone looking to get a car from now on. The experience was just amazing. Thank you
Easiest car buying/financing ever and Ive bought a lot of cars. Thanks for making it as fast as possible.
Sales Rep Lacey! A W E S O M E!She was able to help us find our right choice and made sure we were happy! The finance manager was absolutely great in getting us the best deal!
This was the easiest car buying experience I have ever had! Adam was super helpful. I went through wanting 3 different cars and finally came to the one I bought. Plus the add on warranties are AMAZING! I left with an amazing car and had a great, easy experience with Adam.
Bought a vehicle here last week. While the vehicle exterior was overall in good shape (minus a couple dings and some scratches), the interior is pretty gross and in need of a deep cleaning, as you can tell by the pictures. There is gunk/grease in every nook, crack and cranny that will need to be deep cleaned by a professional detailer at the tune of a few hundred bucks. Whoever owned the vehicle before clearly enjoyed eating while driving and if I wasn’t in a pinch for a vehicle that had the features I wanted, I probably would’ve walked away from this one. Just a bit disappointing when one of the first places you have to take your “new” used vehicle is to the professional cleaner/detailer.Also, gas tank was nearly empty upon picking up the vehicle.Oh, and the coolant level is clearly below the minimum level in the reservoir.... read below.UPDATE: come to find out, the vehicle needs an ENGINE replacement. Thank God it’s covered under Fords original powertrain warranty. It has a coolant leak... hence the low coolant level in the tank. It’s being replaced tomorrow.Also, my sales guy Kevin reached out to me and left me a message. I called him back a week ago and haven’t heard back. Doesn’t seem like they want to work on rectifying the situation.
Rufino made the process easy and painless. Friendly service and answered any questions and the best part is that he wasn’t the typical pushy sales guy. Enjoyed purchasing a vehicle here
Me and my husband came in looking for a car and Daniel helped us out, he was very nice and patient with us, informed us very well ! definitely will come back to purchase another car .
Bart and Sean were great to work with ! Found the right car at the right price ! They were very accommodating as well as efficient ! Echo Park has a no haggle policy which makes car buying pretty effortless . I highly recommend Echo Park in Centennial!
Listen, I don’t give bad reviews because of poor service, food not to my liking, etc. I figure if I don’t like the place, I simply don’t have to return. I only give bad reviews if I’ve been completely ripped off or if a business doesn’t have enough respect for me and my time. Nothing more valuable than time right? Which leads me to this simple review.I made an appointment to have my car appraised for trade in or purchase. I called ahead before heading to the lot during my lunch hour to ensure they could get me in and out. Upon arrival they asked me to wait for ten minutes. No big deal. After 15 minutes I informed them that I was on lunch and needed to get back to work. “No problem - we’ll get you right in and email you the details.” Ten more minutes passed and I had to leave.For all I know, this place is great, but I blew an hour of my life driving across town, waiting, and leaving with nothing.I write my one star review as a heads up for others. Perhaps my timing was bad, but I can’t give a positive review to a company that either doesn’t know, or doesn’t care that their customers can’t simply wait around. If this happened in my business, we’d have no customers.
Had such a great experience at echo park purchasing my car! I was a little nervous since I had never been to echo park, but Anthony was so helpful and made my mom and I feel very comfortable. Such a fast process and love my new 2018 Nissan Rouge!
Sierra Medina was awesome! She was very knowledgeable, answered all my questions!! Beat part she got me in the vehicle I WANTED!!
I thought the whole process was smooth and the sales staff very friendly. The only problem was when I was driving at night I thought the headlights were not very good. Then this morning when I had the time to look into the problem I found that one of the headlights didn’t even have a bulb in it. I’m not sure how that got by your recon staff
Great experience, very professional. Genesis did an excellent job helping me through the process and was also very friendly!!!
Second car we get from him and we will always come back!Sierra was very helpful and I am super excited with my new car.Thank you guys!
No Stress!! My wife gets stressed easily and this is her first car purchase by herself. She loved it. Thank you Echo Park!
I worked with Matthew and he was super friendly and helpful! Any questions I had he was able to answer for me. Definitely recommend if you’re looking for an affordable car!
Great service, very friendly thanks Genesis for your help I will definitely recommend all my friend and family ♥️♥️♥️♥️
My wife and I stopped by late one evening to narrow down our list of small SUVs. Wade took us to all corners of the lot showing us all the different options in our price range. He never pressured us and gave us space to really explore the different vehicles. We ended up finding our new vehicle elsewhere, but I can say without hesitation that we will be back for our next vehicle purchase. Wade made a GREAT impression and I would recommend him to anyone. EchoPark is changing the way used car buying should be.
My husband and I worked with Rufino Sanchwz and he was extremely helpful and professional. We loved the experience we had with Echo park and our salesperson. HIGHLY recommended!!!
Joe Martinez was fantastic. Joe is very knowledgeable and after sending time to find out what I was looking for, gave solid advice. He also followed up days after the purchase was complete to make sure Im happy with my purchase. I and the people with me were impressed with the kind, caring, considerate, and respectful manor that Joe treated us with. Any of us would purchase from Joe in the future.If you are looking for a vehicle, go to EchoPark and ask for Joe. You wont be disappointed.
The level of respect and loyalty this company shows is amazing! This store specifically went above and beyond for me and my experience! My sales woman Lacy was so helpful and understanding! Best car company I have ever worked with! James and Joe are AMAZING mangers that will make sure you leave a happy customer!
Adam was awesome! He was very clear explaining everything to us and was very patient. Great experience, bought a beautiful 2019 Chevy Silverado, nicest vehicle weve ever bought.
Their price is straight up, the price you pay, other than sales tax and warranty. The gentleman at the desk was very cordial and knowledgeable. The salesperson was respectful and down to earth. The only complaint I have is how they try to push the warranties.
Worked with Genesis on getting a new car and she was very friendly and attentive. Very professional. I hope to work with her again when I buy next time.
Lacy was fantastic! She helped us find the car that fit our family best, showed us similar cars to what we came to see and made the process easy. She is detail oriented and is driven to make sure her customers have their needs met and that the deal is right for all. This is the 3rd car Ive bought from EchoPark and will continue doing so. Always great service!