Gotta say how much I love this Best Buy location. It has easily become one of my favorite locations to shop at and it’s the easiest & quickest for curbside pickup. The staff is very friendly, knowledgeable, and professional. I like that the store employees will usually give me personal recommendations and advice as opposed to just reading the website description of the product, which I can do myself easily. They almost always have what you need in stock, and love that they have the Magnolia center for the higher end TVs as well. Based on being able to see and get more info on the new Sony A90J OLED TV, I went for it and bought it. AlsoX ok the recommendation of the Apple rep last weekend to wait on my laptop purchase, I was able to hear the new Apple MacBook Pro announcements this past Monday, and bought a new Mac as well. Thank you Best Buy Cerritos. You guys rock!

Don was very courteous and knowledgeable in assisting me in securing a tablet cover for my grandsons tablet!

Everyone at this location is very helpful and kind. I love Best Buy but the only downfall for me is there 15 day return policy unfortunately. Got my son a pair of headphones and because I wasnt able to bring them back asap they couldnt do anything since it was over 15 days. No store credit or anything. I just wanted to exchange them but they were unable to let me do so.. 🤷‍♀️

Not much... went to look for a printer and they had a whole aisle on display with 1 under the shelf. They had a stack of 2 off to the side and that was it. I would have rather bought a printer here, but if they dont want to keep the store stocked, theres not much I can do. I didnt really walk around to see the lack of stock was a storewide problem or not. But if you need a printer, good luck.

Nice and clean standalone store so not much traffic and its in a nice isolated location. Lots of parking and easy for in and out shopping.

DO NOT GO HERE TO GET YOUR PHONE FIXED! Took my working iPhone here just to get the battery replaced and when I got it back it was unable to turn on. I was told that the charging port was the issue and I would have to wait until they send my phone to Apple or pay $300 for a new phone. I asked for it back thinking I could just go to a repair shop and get the port fixed. Turns out that the battery they gave me was broken. The repair man used that same battery on different iPhones and none turned on, I even left it charging overnight with the working charging port. Not only that he told me the way they opened my iPhone was aggressive which caused my home button and charging port to break. Keep in mind this man has a 4.9 rating. Wasted $50 for a simple battery replacement and ended up spending way more. Paid $50 for a broken battery at Best Buy (also they broke my home bottom), then payed $100 more to get a working battery and charging port at a repair shop. When I went back to ask for a refund at best buy they got mad because I went to fix the problem they caused with a 3rd party. I should’ve got a refund and I am still upset till this day. Repair shop guy told me that he sees geek squad going to his shop and ask him for advice and repairs.I would not recommend. I also received an email 1 month later saying they completed my device when they were never able to complete the diagnostics on my phone.

Thermal paste is good here sorry no pictures.

Service was excellent and prompt. Store looks a little dated and in need of an update. Same stock kas any other best buy.

Got a laptop $249 hpGreat staff

I made an appointment to have my I phone diagnostics checked at this Best Buy through Apple. Apple verified the appointment with an email and a text. The manager, Kevin Reynolds said that I did not have an appointment even though I showed him both verifications. He was flippant and said it was “not his problem.” Complaint made to Apple, and I was told the issue is with the Best Buy (Cerritos). Take your business elsewhere!!

These people are so quick to say they dont give student discounts and I sat there and got a student discount for a computer earlier this year... Bunch of liars. This is why I love the Best Buy in orange. They dont sit there and lie in my face.

Every time i come here i look for Don!! Don is the man. This guy knows everything!! Well at least on electronics this guy always helps me and even tho i spend at least $300 every visit i leave happy! Thanks Don!

This is my home store and I love being so close by. There are a few things that they run out of quickly in the toys section. Being collectible quality its understandable but not to grandbaby! I always order online for pick up and its never an issue. They come out quickly or I go inside, all good and friendly.

Overall it was a great experience. I was directed to what I needed to buy, and found it without delay. Prices are comparable to many other businesses. Purchase was made with a nice clerk! I highly recommend BestBuy!

I wish I asked for the name of the technician from geek squad. He was African American, skinny and not so tall. He was amazing! Went above and beyond and made me feel fright at home!!! Thank you sir. I left that day with a smile 😊

Sales Associates know their jobs,products, compatibility of accessories. One young man stood out amougst all . He was very courteous, patient, kind, very knowledgeable of computers and accessories. He told me he really liked his job and he represented the store in a very welcoming and positive light. He is a future Leader .😄

Half empty store is all that u get to see now a days l, most of the racks are empty.. only yv and some speakers is all u get to see

Great customer service!! All the service managers Kevin and James here at Cerritos are awesome, floor techs amazing Brandon!! Products are Excellent!! Thank you

This place is great, but like all business, there is the good and the bad. My experience was bad when I found out that the Best Buy warranty I purchased was only for a one time use on returns, then you have to pay again to keep getting the warranty each time. They really know how to get you. Overall, the store is a go to place, just be sure to read the fine print before spending a lot of money on a warranty.

I bought a Bamboo Ink, because the seller told me that stylus works with the Asus UX535 and was false, dont works and dont has compatibility with that computer. Confirmed with Asus and Bamboo Support Service.

Bought a washer machine open box plus 50dlls if you take it right away, nice.

Arrived at 3pm on a Friday not crowded so great service

Very friendly service..Especially appliances department 🏬Thank you

As any other best buy, but the customer service here, its first class

Avoid this particular BestBuy in Cerritos town center at all cost. I bought an item about 6 months ago then had return it in 3 weeks unused due to no need. Firstly, they slapped me with their new 2 weeks return policy which changed since I last returned something to them. Used to be 1 month. I reluctantly accepted it and they offered a store credit card with the balance return. I was very irritated that they stuck me with them for about $70 card for unforeseen use in literally forever. Knowing their reputation, I tried to avoid them in the past. OK. I took it. Recently a need to buy something from them emerged. I tried using their store credit online which was denied. I googled that and it turned out that I had to enter card number except first 2 numbers. Tried that got declined again. Then I went to the store to buy what I needed. The same card got denied again. Firstly, they said I already used it and the balance was zero!? Just like that… I protested! Then reluctantly they started looking into the issue. Told me what I already tried online. In front of them I entered card number to make a store pickup as they refused to deal with the card issue by themselves and apply its balance toward the purchase. Card got denied again. Again, after almost 30 minutes investigation they told me due to these tries card got marked as potentially fraudulent activity and told me to call BestBuy corporate phone number to resolve the issue. I refused to continue wasting my time. I left the card at the store and walked away. These people created an issue in the first place. They improperly issued store credit that wouldn’t ever work. After investigation they realized that I wasn’t cheating or anything yet they refused to deal with the situation – apply the balance toward the purchase and let me go, but instead chose to be heartless, uncaring, rude, lying and ignorant. Their rep multiple times refused to call a manager, called himself a manager!? Since I didn’t easily give up some 20yo lady showed up supposedly a manager that simply restated what their rep told me and didn’t help a bit. AVOID THEM IN PARTICALAR AND THE WHOLE CHAIN AS WELL. THEY ARE ON THEIR WAY DOWN TO BUNCROPCY LIKE THEIR COMPETITORS DID. WE NEED CHAINS THAT CARE, HELP AND LISTEN AND TAKE PRACTICAL SOLUTIONS TO SITUATIONS THAT OCCUR.

Joe went beyond at the Geek Squad GOD bless you Joe, professional he was courteously he was, and heard every thing I said now if we can tip in restaurants why not this mens?Take care Joe and thank you for your time & for fixing my laptop. Best buy neds to increase your pay check 1.50 more I pray u all xan b bless 🙏☦🙏

They had the gaming mouse my son needed. Quick 10 minutesIn and out. Great service. Helpful staff

Very helpful place. Best place to my any type of electronics

I tried to get service for over 30 minutes yet recieved NO HELP at all. Not one employer came over to try helping. If it had been busy i would very much understand but with as empty as it was it was extremely disappointing i ended up just leaving and placing my order online. When i returned for pick up and told the employee what happened she didnt even acknowledge it. Needless to say i will be finding a different place to shop

Nice experience. They knew what I wanted and walked me to the product.

The salesman knew less about the item I wanted to purchase than I did. He was not able to answer my questions. He left me to discover the answers on my own.

Shreeji is the best! He knows what hes doing. Go to him for help!

Everything I need was there, fast in and out.

Just bought a computer at this store. The staff were knowledgable, friendly and above expectations. Answered all my questions. Thank you Best Buy!

Lot of parking. Good staff.

One of my favorite Best buys to go to. They have more than other B.B. Lines always move fast. Very knowledgeable team here. They also price match amazon and Walmart as long as they are the sellers.

No lines during the weekday, employees do not bother you. They seem to approach at appropriate times. Store is always clean.

This is the best stocked and friendly Best Buy in the area.

The best buy is always empty with customers. This makes it ideal to shop.

Very friendly service and eager to help you out. Had to get in line when we first got there, but its just to check you in and guide you in the right direction. Was in line not even 5 minutes

They have some great open box deals.

Friendly staff and very helpful. Nice big store with many options.

This Best buy is one of the smaller Best buys in the county here but most of the time they have a pretty good stock of merchandise here. Anytime in the past when Ive checked Best buys website looking for a certain piece of merchandise they always seem to have it at this store. Parking can get a little tight here at some times because this parking lot shares with other businesses but overall its not too bad of an experience when it comes to parking. Overall the experience is good at this store but if youre looking for something please check their website first before coming here so you dont waste your time if youre looking for a piece of merchandise. Best buys website is pretty accurate most of the times.

Good customer service Very happy with my purchase

Very nice easy access in and out and friendly staff

Great customer service even though they were out of the camera I wanted, they still helped with all my questions.

Immediate help and solid recommendations. In and out quickly.

Yoandra was very helpful with my Samsung phone issues. Lovely, and she seems to love being helpful. I always have good help from Best Buys. This was exceptional.

Best Buy is #1, but disappointed about having no chicken Sandwiches

Very helpful employee helped us to find auto adapter charger.

Good morning. On February 1, 2021 I went to check out the insurance for my new cellphone. I talked to Nestor and he was very thorough on explaining the insurance warranty. Hes a 5+ for sure!

Quick and easy. I mean its best buy so the staff could help you but I suggest doing your research before going to make any large purchases. Other than that its certainly quicker than Amazon.

After a whole day full of traveling to 3 separate stores after delays with my order, I ended up at this store very frustrated and upset with BestBuy. The manager, Kevin, was so nice and professional and was able to resolve the issue with my order. He was able to rectify the frustration and inconvenience that other stores had caused me. Also, Don, the computer salesman was incredibly helpful and sympathetic to the service I had received previously. 👏🏼👏🏼👏🏼

Low inventory and not very well organized. Small bestbuy

Went in knowing exactly what I wanted and checked online if the TV was available on store, would have ordered online but wanted to see the picture quality in person first. But of course the TV is out of stock when I arrived, when asking for help the guy seemed annoyed with me and told me, I can see if TVs are available with a little check on each TV price sign and that I dont need any help. He constantly checked his watch and paced around me. I just gave up and left. Had better service in Costco TV department.

It was easy to pick up an item.

The pick up was very easy.

Thank You SHREEJI ! My Best Buy experience was the truly the best!He was knowledgeable, helpful, and professional. I went in with no idea what kind of Laptop to buy, and once Shreeji helped out, I was happy with my buy and also learned a bit 👌 thank you again!

In and out. Quick purchase and fast service.

You always find parking at this location

Still worth it. Yeah, stuff is cheaper at Amazon or Newegg. But when you need to see the product, need it now, or need a geek to help, a brick and mortar store is worth it.

Love the store and the help, will no longer shop there because of companys politics.

Very good customer service

Worst customer service, no one is helpful on the sales floor NO ONE.

The girl who helped us get a phone was helpful, friendly, and knowledgeable. We were in and out quickly once we were allowed inside.

Alright.. some folks act as if asking them question was a big sin.

I LOVE BESTBUY

One of the friendliest Best Buy’s I’ve been too, one of the managers named Michelle was very knowledgeable and helpful when it came to the purchase of my laptop. Store is very clean and organized.

Love this place.The service is always on point.I have experienced a bit of hiccups!! But its understandable because of the situation.But very dedicated people. And very helpful.Ready to always give you a hand for when needed!!

Came in an hour before closing was attended immediately though lack of staff

Went into the store and bought a TV to he delivered to my house, I paid in full and went home to wait for my TV. 30 minutes later my order had been canceled by Best Buy because they sold me a TV they didnt have in stock despite the salesman garauntee that they had it and the website showed them in stock at other stores. Very unprofessional service. I am very disappointed in the way Best Buy conducts business.

Curb side pick up was super fast. 5 min wait only.

Curbside was fast and they even let us know they were getting our order off the truck it would be a few mins. We waited 10 mins at most.

I cant believe they sold me a 5 yo laptop saying it had a scratch, and claiming open box. Super unprofessional, and no warranty due to age!!!

Really enjoyed this place.Pros: still able to see some of the products in their displays so you have real time to feel, touch and see the actual product before purchase.Cons: lengthy, but controlled lines to get in. Plan to be there a few extra minutes.

Best buy in Cerritos is a great place to find almost anything..staff is always ready to answer your questions

Sneaky and deceptive practice for BestBuy over all to bundle trials of products and automatically add to the shopping cart. At checkout, most people dont sit and see what is on there.. since the total amount due is what they anticipated.. what people dont realize is that best buy affiliated products already have your credit card and they enroll you in these subscriptions at no charge.. but you get whacked in 90 days for the subscription.. in this case, some useless antivirus, 3rd rate software that nobody would probably buy so they bundle it and deceptfully make you buy it. And shutterfly?! WTH is that? because I dont have a hundred other better options?!!!! Despicable act on part of best buy.. I know they are desperate.. writing on the wall... Frys didnt make it.. and neither will you.. just a matter of time.. ill be waiting for the going out of business sales...Should have gone to Amazon like I always do... definitley will remember the horrible experience and not return again!! Good job BestBuy!!!!

Very helpfull staff and great products.

I didnt get what I want its out of stock pls nextime dont display items that are out of stocks

Questionable product knowledge in the video department.

I took my son here to buy his very first laptop at 26 years old. It was a Sunday afternoon we had to wait in line outside to get in they followed all face mask and covid-19 rules. When we checked in they said data specialist will text us to help us personally in electronics. Unfortunately they never texted us. But to Best Buys credit they have some outstanding employees. One employee named Nick Palumbo who is a Microsoft expert working in the computer area came over and asked us many questions to help guide us from the lowest price to some of the best laptops. He was informative, extremely smart and really knew everything about computers. We felt comfortable not pressured. It was an exciting and fun experience for my Son. Next to his car this was the second largest investment my son has had made buying this laptop in his life. I recommend Best Buy and be sure to ask for Nick in the computer area he will treat you right and youll feel great after you buy a computer there.

As far as I know as of Nov 18 theres no more walk in pickup, everything will be car pickup. Regular checkout is still available. Things go pretty fast and inventory is pretty accurate vs the website. I constantly see the staff arranging or cleaning. Line checkout is almost always under 10 min.

Everyone at this best buy has always been friendly and helpful.

This is honestly the best when it comes to online orders. Their contactless pickup is my favorite system out of all of the stores that offer it now. I just park, use their app to say that Im there and describe my car and say where Im parked. I usually get my items like in about 1 minute. I roll down my passenger window and they drop it off and Im done. Everyone is really nice when Im inside the store if its something I need to do in person too.

The quality of the products, the attention to th customer exelent, recommended

Went in to buy a sd card. Staff always helpful. They had was I was looking for.

Finally was able to obtain a reasonably priced laptop after visiting three different stores that were out of stock 😏

General Manager James should help all customer not just his friends or family. I was at the store on 12/19 around 1pm. I was waiting at the customer service to return some merchandise. As soon as I got there I noticed 2 young ladies getting behind me on the line. GM James approached them and talked to them as if they are his relatives. I wait until the associate at the counter becomes available. When I was called to the counter, I noticed that James called the 2 young ladies to the open register and starts helping them out. Standing in the line outside for 40 minutes was bad but what I experienced inside was even more disappointing.

I have nothing but great experiences at this store. There was one time where the clerk was trying her best to help my wife exchange a samsung watch and after trying for a half hour the manager took over. Instead or telling us we were out of luck, the manager pulled strings to do the exchange. And we just got two perfect screen protectors installed here. Ive had nothing but bad installs at other stores. Always great help here.

Although a little push, very helpful salesmen. Got what I wanted at an explained and reasonable price.

Employees were knowledge, was help immediately.

The best place to buy electronics especially laptops, HDTVs, cell phones and headphones ever! I love Best Buy since childhood.

I was there for a trade-In with some old tech. All went smoothly, but it took some time for an employee with the trade-in program to arrive. Perhaps its new, but it took some time. Overall, worth the time.

Very rude sales associate in the windows section terrible customer service i guess because he has to wear a face mask all day.

Great service, received my computers back before the time quoted. The Manager, her name is a flower, and i think damian were extremely helpful. Great job!

Since the COVID19, there are two lines for the entrance: one for shopping, and the other for online pick up. I hope they make it clear for the people not to confuse. A lot of people were standing on shopping line for online pick up and they complained. It would be good to an employee to shout to remind different line for pick up.

Helpful staff.

Got myself a new laptop. Everyone was super helpful and took the time to explain everything I asked.

I went in to get a new cellphone. Sales Associate who attended to me wasnt the friendliest. Worse, she got my account locked out for 20 mins. And when I asked her if we can call my provider, she adamantly said no because of covid. Which I understood. However, when a guy asked her for help she willingly made the call for him BUT she wouldnt for me. And David, store manager didnt seem genuine in giving his associate training in customer service.

Picked up an online curbside order. Friendly & fast service! Thanks!