Well meaning people, but the company cant get out of its own way. Weve had issue after issue on our project thats been on-going since August (5 months!). Theyve reinstalled one gate three times and it still isnt right. Our stucco is mangled and needs serious repair (see pictures). Terrible responsiveness and difficult to get on the phone. The list goes on and on. The only people I had a positive experience with were the installers, those guys were very polite and knowledgeable. Bottom line, please use a different company and avoid the nightmare weve experienced. I hope they get their issues figured out, but until then PLEASE dont get fooled by the positive reviews.

Thank you great job. Your my new garage door guys, thanks again

I did not get any kind of Services or Repairs for my garage door. I am trying repair or replace the garage door myself. Last week I was expecting a service representative or Technician. And fix the door. As of today I am not.waitimg or expecting services from Kaiser Garage Doors and Gates..Although this is what I did get out of the company. April 6,2021 I had spoken Via Telephone, with Kary, a. Branch Manager at the Chandler, Az. Location. The next day April 7,2021 a Receptionist called inquiry of the manufacturer company name. Our phone conversation did not go anywhere. And we both did not understand one another. Also talked over one another. I was not able to finish or start a full sentences. Due to the receptionist talking at the same time I talked.. So I ended the telephone call. I did tell the receptionist, WILL YOU PLEASE LET ME FINISH ONE WHOLE SENTENCES, SO THAT YOU CAN UNDERSTAND ME. I DONT LIKE CONDUCTING BUSINESS IN THIS MANNER. WITH THE OVER SPEAKING ONE ANOTHER. AND NOT UNDERSTANDING. BUSINESS SHOULD NOT BE CONDUCTED IN THIS MANNER .and hung up the phone. Agree or Disagree, that I will leave for you and your Chandler Branch Secretary/Receptionist.

I have submitted a quote request for parts through their site and Ive called and left a message requesting a quote. Neither has resulted in any kind of action or return call from Kaiser.

I never post online reviews but I was compelled in this case because of the world-class service provided by this company and its technician Terry in particular. He solved a problem over the phone in five minutes that had been vexing me for four years! Turns out the LED light bulbs in my garage door opener were creating RF interference and causing the remote to malfunction. Kudos to Terry! You guys have a customer for life!!!

Kaiser garage doors came with my new build house, within 5 months the door wasn’t closing right. The technician came out and he was wonderful, fixed the problem and went beyond to get it working. But within a month—most of which time I was gone for—the garage door stopped working. Now, because I’m working normal 7-3 hours Monday through Friday, they can’t come fix my door. So now I’m going on 3 weeks with a 6 month old garage door not working and unless I can work around their hours they can’t help me. Very frustrating.

Kaiser did a great job from beginning to end. They were responsive to my calls and emails. Their price and service were all reasonable and we are very happy with the final product. Our installation was a little atypical and Kary made sure we knew exactly what needed to be done to prepare our carport for a new garage door. They knew our timeline and made sure that we got the door ordered in-time, and they kept all of their promises. I would definitely use them again.

This our first experience with the folks at Kaiser. Even though they are located in the East Valley of Phoenix and we are in the West, their rates are equal to if not better than the local companies. The technician-Jason- did an outstanding job. He was most courteous, knowledgeable, and professional. Within an hour he was completely finished installing the new garage door opener. Thanks for a great job--we will definitely have them back for any repairs.

We called Kaiser to arrange installation of a keypad for our garage door. We needed within a couple days because we were leaving town. They rearranged their schedule to fit us in the next morning. The service man showed up on time and installed the keypad in a timely manner. He was courteous and answered our questions professionally and clearly. I would recommend Kaiser to anyone and will use them in the future for any of our garage door issues.

Wow, Great service ! Quick 1 year service and programmed a couple additional remotes. Angelina was a great help on the phone and had a technician to my house on time. Very professional company ! I appreciate your help !Jeff

Not many companies are left that put the customer first. That is not the case when comes to Kaiser Door, my appointment to fix a broken garage door was 08:00 am, not only was Tech on time, looked and acted professional. He explained what needed to be done to fixed the door that were off its tracks. The job was completed in 10-15 minutes. The garage door worked as it did before the car hit it. These are all great things but, at the end of the job I was only charged for a service call. I had a few estamites for $250-350 to fix the door. Kaiser Door only charge $89, not only was the tech great at his job and did it right the first time he was polite and knew is job as a pro should.Thank you again Kaiser Door...anyone that reads this review the best thing you could do if you need Door repairs is not waste time and just call “Kaiser Door”.

Best in the business. I was able to meet with an expert right in their conference room. They supported my do-it-your-self REPAIR of my lifter with products and correct advice. Got the job done in Less than Day. And it works great.

Kaiser did a tremendous job replacing my gate. They are extremely professional and the price can’t be beat!!! If you are looking for a new gate, Kaiser is the company to use.

Do not buy garage doors based off of there samples/ brochure! The product looks nothing like the picture! I told the installer that it looked nothing like I ordered, he installed anyways because he was subcontracted. Prepare to be swindled! Also the installers parked their truck on my brand new slab inside, did I mention their truck leaked oil. Smh.

We just purchased our new home and had Kaiser come in and install the additional garage lift for our second garage door. Ramon – the installer arrived on time and installed the garage door successfully. He also had the necessary parts for the options we thought of at the very last moment.Beside the excellent service with the installation, Ramon returned in short order with the long screws needed to attach the wall controller and the light bulbs for the new lift.I highly recommend Kaiser as a service provider and will use them to service my garage doors in the future.

Most of the repair business I called wanted a service call fee up front. Found Kaiser, called. No up front call fee. Talked to Dustin from sales. Described to Dustin what had happened. He suggested that I text pictures to him. He called me back suggesting damage was not bad. I asked him for a high-low price and I would not hold him to it. He emailed it to me and we arranged for a service call the next day between 8-12. At 9:30 Dan rings the door bell. He was very friendly, knowledgeable and after looking over the damage, explained what and why he was going to do, not trying to up sell me anything. Was fixed and gone in a hour or so. I would use or refer Kaiser, Dustin and Dan for anything related to garage or entrance way doors.Thanks,John S.

Installer showed up on time and was very courteous. Installed my opener and explained how to use and program it. Pricing was very competitive when compared to just purchasing an opener, much less including installation. 10/10 would garage door again.

Eric M, with Kaiser Garage Doors and Gates put me in touch with the install crew and they come right out to fix my garage door that broke a spring in the middle of the night. My neighbor had the same thing happen about a week prior to mine and later I found out that he spent almost 2x as much as I did with Kaiser. I thought maybe he had a different door an maybe 2 springs, where mine had only 1, but nope, he had the same exact door. Great job Kaiser, I will recommend you to all that I come across looking for garage doors and gates.

My good experience started with a phone call that got me to an engaged, informed person that helped me to find the part I needed (struts). I dropped by the next day to pick them up and was treated politely and promptly. (their stock looked extensive) The parts worked and my garage door problem is now history and in my opinion a bargain.

Kaiser Garage Doors were on time, professional and honest. They fixed our sensors and a crossed wire. We ordered an extra remote and a keypad and we now have everything completed and running perfectly.

Kaiser garage door showed up on time, was professional, and installed my new garage door opener. Replaced chain drive with belt drive. Love the quiet garage door opener. Thanks for the great service.

Bought an extra garage door opener for my 3rd car garage from Kaiser and they came out and installed it with no issues. Corey (the installer) showed up within the proposed window (between 1pm-3pm) and completed the job within an hour! He was very nice and worked extremely hard! Will definitely recommend using Kaiser to my family and friends!

Kaiser Garage replaced my garage door spring quickly and repaired the bracket to the door, then diagnosed the problem with the motor and replaced it the following week. Brian did the job quickly and neatly. Im very satisfied with the installer and the customer service agent, Vanessa.

Technician was on time and installed our garage door opener quickly and efficiently. it works great. very happy

Worked here for about 2 weeks,, As for the doors and gates i would go elsewere they have such a high turnaround for labor u get garbage 90% of the time,,, if you buy from them look at all sides of the gates especially the edges and bottoms and the springs for your garage door, double check the powder coat and the build, about the only good part of this operation is the welding. They get there stuff from homedepot and then over charge you for it.Double check every edge if u buy from them..make sure your boards are securely attached.

Fast service and quality work. My garage is smoother and quieter than I thought was possible. Over and above expectations. A+++

After 11+ years my Liftmaster drive sprocket sheared away from its motor. Liftmaster recommended I contact Kaiser. I called them at 9 AM, and had an appointment time set by 9:15 AM. The tech showed up around 12:15 PM the same day, and by 1:45 PM my door opener was as good as new. Around $45 for parts, $125 service call fee, $172 total after tax. I cannot be more pleased. This is the best and most rapid customer service I have received from ANY vendor in, at least, the last 3 years. PLEASE consider giving them your business!

Excellent service from start to finish. Clean and friendly and very reasonably priced. Cant say enough positive things about Kaiser Garage Doors.

Great garage door. Can not even hear the door. Awesome installer. Would highly recommend.

Thanks Kaiser Door. Brian came out to my house on time and knew exactly how to fix my electric gate quickly. I will recommend to my friends.

Very friendly and courteous staff and technicians. Came right out and got the job done. I highly recommend their services.

Kaiser Garage Doors took care of my broken spring problem the same day! After contacting them, my worries were over, a very courteous gentleman arrived to replace the spring that same afternoon and my door was functional in short order at a very reasonable price. Thank you for a great repair experience.

Had a gate installed in an exterior masorny wall. Quick turnaround time, good quality gate, fit the bill for what we needed. Only glitch was the first gate was too small for the opening, but they were back the next day with a new one.

We have been customers of KGDG for 5 years first having the rustic overlay installed on our garage doors in 2010 and recently having them service our garage doors when the hinges started to fail. KGDG provides quality work and, most importantly, excellent customer service. With all the improvements we have made to our home, our garage doors are what guests and neighbors always compliment.

The technician was on time and did a superior job. He took the time to correct mistakes made by the previous owner. I have recommended Kaiser to my friends.

Jason did a great job, friendly and courteous, he was pretty quick in getting the job done so I was able to make it to work on time.

My problem was just the garage door sensors, however the customer service provided by the lady who picked up the phone was outstanding. She was able to troubleshoot my problem and help me solve it. Thank you so much !

After a bit of a rough and delayed start, Kaiser stood by their word and replaced rustic overlay garage door panels that we were not happy with due to inconsistent colors. The product looks excellent and really makes a difference with much improved curb appeal.

The price was great and service was fast and excellent! Would recommend to a friend!

Great timing, great price, it was such a quick installation!! And they hauled away all the old greasy, dirty parts!!

This is the second time I have used Kaiser and I received the same great service I did the first time. Friendly office staff and honest, friendly technicians.

I just used this company to replace a garage door opener that finally gave up the ghost after 16 years. I called around to get a few quotes including one from a company I used some years ago. The folks at KGDG were friendly and explained their quote over the phone. Here is where they set themselves apart from the competition. There were no hidden fees and no joke they were significantly below the other quotes I got. They called when they said they would to schedule and the technician was on time and made quick work of the change from old and broken to new. The technician was very professional and he cleaned up afterwards. He made sure everything worked correctly and explained the system operations. I would not hesitate to call this company for any future needs and I would highly recommend them if you need this type of service.

Service was fantastic. Even worked with my schedule and were very helpful.

Arrived on time, worked efficiently on doors, explained operation, left a quality job behind when done. Perfect!

After researching alternative products at the big box stores, I recently purchased a garage door insulation kit from KGDG. The friendly folks at KGDG were very helpful - providing me with invaluable installation tips. I was able to install the insulation in minimal time without a hitch. KGDG was certainly the right choice for me.

Great job on my repair. On time and friendly service.

Looking for nice rod iron fencing security doors this is the best place to buy

Great response time! They answered my call right away and showed up exactly on time.

Leave a message, they might get back to you, eventually. Office staff is condescending and tried to blame me for not leaving messages. Went elsewhere.

Disappointing experience. Installer showed up an hour late, then refused to perform install because he would have had to run sensor wires.Claims Kaiser Garage is new construction only. Let this inform your decision about utilizing their services.☹️

Knowledgable staff, great products.

In time. Fast and friendly.