This group is fantastic. Our friend recommended them based on her experience with countertop and sink replacement. Our experience was great from beginning to end. We made an appointment, they showed us all the marble slabs, we chose one, and it worked out great! They come measure, install at a later date, then do follow-up work if needed. Highly recommend for a great experience!

We changed the look of our fireplace from brick to granite. Precise measurements were done using laser technology. Julio did an outstanding job leveling the surfaces, making adjustments on site as needed and installing granite on the top of the brick (backsplash and heart). It makes a lot of difference.Aysan was our designer and project estimator. She patiently worked with us though our lengthy decision making process. Her responsiveness is highly appreciated. She addressed all our questions and needs.We had Granite & Marble Express installed our silestone kitchen countertop several years ago. Still looks great and we love it. I trust we will love our granite fireplace years to come. I believe Granite & Marble Express is the right place for any type of stone project.

We ordered two bathroom vanity counters through Home Depot. Granite & Marble Express did the work and its great. The staff was polite, professional and reliable. Ryan Wong was very helpful and understood the challenges of coordinating two bathroom renovations. Many thanks to him for facilitating this and for following up afterward to make sure things were done to our satisfaction.

Absolutely terrible company. We ordered countertops through Lowe’s and they use this company. Granite and Marble Express had the worst customer service, we had a signed contract sent to them from Lowe’s after we paid and when they came to do install they claimed they weren’t removing our old countertops or installing our dishwasher. After calling them and Lowe’s several times we were correct that they were supposed to do all of that and it’s in our contract. They don’t pay attention to information and every time I call the customer service is terrible and they don’t try to help or offer solutions or offer to communicate with Lowe’s. I had to do all of that for them. I have never written bad reviews until this experience but I was in tears today as I was dealing with them. So frustrating and I wouldn’t wish it on anyone!

Weve come to the end of our kitchen update that started with our New Meera White granite countertops. We worked with Elham and could not be more pleased with the entire process. My spouse and I had a color scheme in mind as well as a budget. Elham was a gracious consultant with lots of positive energy. This was our first granite experience and it was amazing! Whatever questions we had, Elham was really quick to respond and thoroughly. She knows her products and made the experience really easy to navigate. The gentlemen who installed our granite were true craftsmen and worked exceptionally well around our 1985 island bar top (not shown) that was not level. This granite is gorgeous and so well installed! We look forward to updating our bathroom vanities and working with Elham to make it happen! Thanks, Elham! We appreciate you.

They came and had someone measure the dimensions. They had professional laser tools and ensured levelness of the cabinets. After measurement, they had us confirm the dimensions, the stone, and cut. After it was cut, the installation was quick and professional.

Elham was very helpful and responsive. The team who installed and the plumber were outstanding. Finished product is beautiful!

I highly recommend the team at Granite and Marble Express. From initial measurement to final installation, they made sure I was informed, kept up to date and when came time for installation, the on-site crew was friendly, courteous and very professional. The end result was a timely problem free installation, excellent counter top quality and workmanship! I would not hesitate to re-engage them again on future projects. Thank you.

Awesome showroom, massive selection, on site fabrication. They are very accommodating.

They took good care of us. Patiently answered our questions and showed us many stone slabs.

Working with Fariba was a pleasure. She handled our order for a Cambria vanity counter. From the price to the scheduling and the finished product, everything was very smooth. Extra care was taken in the seam of the back/side splash to line up the veining. It turned out beautifully.

Kudos to all the employees for their outstanding service. From the showroom employees to the granite processors to the the installers I couldn’t have asked for a more respectful, knowledgeable, and willing crew.Wish there were more folks like your team in our world.Many thanks!

After perusing Granite & Marble Express’ website and sifting through the reviews, I decided to pay the store a visit.On March 4, 2021, I visited the store with the intension of purchasing granite for my newly renovated kitchen.Aysan, the Customer Service Representative, provided the initial consultation. After speaking with her, it was determined that additional assistance was needed as she was unable to provide adequate measuring, sample-matching, etc,.Moving forward, I purchased the product suggested, but to no avail. I asked to speak with a Manager about exchanging the product, he vehemently shouted that it was nothing that he can do. Although I was willing to pay extra, he was adamant about providing further assistance. Boiling on the inside, but displaying patience on the outside, I maintained my composure. Unbelievably, the Manager insisted that I LEAVE the store.This location lacks professionalism, interpersonal skills, and common courtesy, to say the least.The store next door (Premium Granite) exceeding all of my expectations with their selection, PROFESSIONALISM, and QUALITY OF SERVICE.

Lowes Customer so you know they dont get as much money from us because we choose to go through some place local..I picked out my slab in person in January. My cabinets took longer than expected but they came out to measure on Friday. On Monday I received my measurements email along with a waiver because they stated I hadnt picked out my slab. I called and said I had picked my slab and they tell me oh, it was broken. So now I cant take off of work to drive an hour and pick another slab so now my job gets held up on install until I can drive the hour out on Saturday. Just really disappointed because those slabs all look different and I expected them to take care of my slab until it was in my kitchen.

Very professional in assessing my needs from initial contact and throughout the whole installation process. The counter tops are beautiful and the installers went the extra mile and corrected a warp in my wall to ensure a perfect fit for the countertop. And, on top of this, the price they quoted and delivered was great! Totally happy! Thank you Elham!

Working with Granite & Marble Express was a great experience. I started the process by ordering my countertops through Home Depot, and was placed in the excellent care of Granite & Marble Express. They were in touch often and were always happy to explain each process. The people who did the measurements and installation work were prompt and professional and the results are beautiful! I couldnt be more happy.

These guys were great. On top of the whole process and super communicative. Love my new countertops!

*** LOVE MY COUNTER TOP **Its hard to find a company with prompt, knowledgeable and efficient customer service. If you are looking to replace your counter tops and want to work with a company where you dont have to pull teeth for a response, this is the place!

I do not recommend using this company. I had a bad experience with them and I also wish they would stop posting signs everywhere!

Dont recommend. Poor customer service and small selection. After walking the floor and identifying two granite selections we liked, my wife and I asked for samples but they could not provide.We did receive one sample but it was not one of the two granites we requested. I think the Sales Rep just grabbed something and told us the samples dont always match the slabs. We understand that, as my wife and I have done several kitchen renovations over the years but the sample provided was an altogether different granite. He should have just said he couldnt provide one.We left and drove a block up the street to Fairfax Marble and Granite where we had a very good customer experience. The sales rep there had his team move slabs around for us so we could compare and choose. Fairfax Marble then provided large samples for us to take home so we could compare and narrow our choice against our kitchen lighting and existing cabinets. They even cut a sample for us when they didnt have one of the two we wanted to compare.Dont settle for poor customer service. There is usually something better around the corner if you just look for it.

I had Silestone counters installed less than 3 years ago and have cracking in it already. Granite and Marble Express were less than helpful in supporting any sort of resolution via warranty. The manufacturer stated that it was caused by improper installation and not a fault in the product itself. There is absolutely no way to determine this via the pictures sent. At the very least I would have expected Granite and Marble to send someone out to inspect the crack and installation! Instead I am left to deal with the manufacturer myself which has not been easy. Beware when purchasing a product from here that they are unlikely to help you resolve any issues you may have down the road.**Edit - While I appreciate the owners response, it only reinforces the issue that I face and that future customers will face. I purchased a higher end product from G&M Express. After less than 3 years it is cracked and neither the seller or manufacturer are willing to do anything about it. Again, G&M Express is not even willing to inspect it. I am certain that customers will be able to find a seller/installer that is willing to back the products that they sell.

Great service and communication. The appointment or measuring for our bathroom vanity countertops went smoothly. In about a week and a half they were installed, which included the sinks and holes for the faucets. Fast, easy, with no hiccups.

👌💪👈 i like my work

The team at Granite & Marble Express are the best. I would highly recommend them to anyone looking for a great finished project. Their team members kept me informed during the complete process. They arrived on time and finished quickly. The process from start to finish was smooth and professional.

We are very pleased with the granite countertops installed by GME. The entire process (scheduling over the phone, measurement & installation) was handled in a professional, friendly manner. Those who measured and installed arrived on time and (although English may not have been their first language) were able to answer questions. We would use GME for future projects. The granite looks great!

My experience at Granite & Marble Express was great from beginning to end.I wanted to change my kitchen island but I wanted the right counter top to make me love my kitchen.When I walked in, the staff was polite, friendly,  helpful yet practicing all safety precautions.I claimed a beautiful piece of quartzite and they did everything to make sure that my plans happened. They were creative and patient with my plans and designs.  My sink, faucet choices were ever changing and my DC condo design was complicated but they were patient with me.  Masoud treated me as if I were the most important client and provided great recommendations and solutions specifically for my kitchen design challenges.The installation crew was timely, polite and professional.  They made sure to give me instructions on how to clean and keep my counter in great shape.I cannot tell you how stunning my kitchen is now.  The countertop is the most beautiful stone and I am amazed at how incredible it looks in my house. The new quartzite counter gave my kitchen the focal point it needed to have the WOW Factor that I wanted.I visited several granite showrooms throughout the DC metro area before deciding on the company I would use. I cannot thank Granite & Marble Express enough for working with me and finding solutions to my no-longer  bland kitchen.Sent from my Sprint Samsung Galaxy Note8.

We are so happy with our new granite counter top! Weve not remodeled a kitchen before. The staff were informative and helped us along the way. Our installers were fabulous (Alex and Wilmer), too! Id recommend Granite and Marble Express to friends and family!

GM Express installed quartz countertops in our kitchen last week. They did an excellent job. The person that came to take the laser-based precise measurements, and the two-man crew that ultimately performed the installation were all friendly and professional. Great job!

The team was extremely helpful in helping us find a very specific look that fit in our budget and were patient in working with us as we finished other parts of the project before the countertop could be installed. Even helped to install the cabinet (not purchased from them as they did not have the color we wanted) at a very fair price. Process was painless and end product exceeded expectations. Looking forward to working with them again in the future!

Customer service with Mo was awesome. This was the cheapest that I found in the area for my small job (bathroom vanity). The fabrication was thorough, and they made it work within a fraction of an inch when I brought it home. This was a difficult job and they did it right.

We had a great experiencing working with Aysan for our kitchen countertops. She helped us narrow our criteria really quickly and even steered us toward a beautiful piece that was on sale. We had our two little kids with us by necessity and everyone in the showroom was very gracious and kind to them. The measuring and installation process could not have been easier. As soon as we were ready, the measurers came to our home, measured quickly and accurately, and were back in 7 days with our new counters. The install only took a couple of hours and it looks flawless! We will definitely recommend GME to our friends!

Had great customer service from Fariba. Answered all of our questions. We had health issues with our contractor which delayed our job, but G&M Express worked with us in the delay.Installers called ahead on day of install. Arrived on time and was done w/ install in half an hour. Cleaned up and were very polite.We are pleased w/ every dept. will use them again.

Our new granite countertop is absolutely perfect! Its beautiful! Aysan was extremely helpful from the time we first went to GMExpress to pick out our slab until the installation was complete. She was patient as we walked through the many, many slab pieces...over and over again, until finally deciding on a piece. We never felt pressured or rushed. She answered all questions through the entire process thoroughly and with knowledge. She even looked at the picture of our sink and gave us suggestions. From the selection to the installation, we have been nothing but extremely pleased with the service. Upon discovering one small issue, Aysan and Danielle, were quick to remedy the concern to our complete satisfaction. We are truly grateful that there are still people/businesses that are honorable and upstanding.

They did a great job! They came out to measure within 4 days of ordering and had the counters installed one week later! We couldnt be happier with the level of service and responsiveness we received from the team. We look forward to working with them again for the rest of our kitchen.

We had a great experience with Granite and marble express. It took us several months to do our kitchen renovation and they were in touch the entire time. We ordered through home Depot and got a great price. The quartz was beautiful and installed promptly and professionally. Well definitely reach out to Granite and Marble express when we replace our bathroom countertops!

We had an incredible experience with the team at Granite & Marble Express. For years Ive been wanting to redo my kitchen and the team there made this very easy and painless! We were very happy with the service in store, as well as the contractors that came to do the job. Took two days for us to get a brand new kitchen!

We contacted GM Express to replace our marble countertops, which were scratched and stained, with a more durable surface. Their selection of various hard surfaces was extensive. Fariba, the Sales Rep, suggested Dekton, which we initially ordered, but had to switch to quartz because the thickness was not the same as the marble tops it would replace. While we were quite concerned about the installation, the person who did the precise measurements, the installers, and the plumber could not have been more pleasant or professional to work with. No harm was done to the existing cabinetry, backsplash or wood flooring, and the installers swept everything up and left our kitchen spotless. And, of course, the counters look great. Based on our experience, we would highly recommend Granite and Marble Express.

I had quartzite kitchen countertops and subway tile backsplash installed in my kitchen in June. On install day, the old backsplash was supposed to be taken down and drywall repaired, but as the sales associate forgot to add it to the work order, the workers could not complete the work on the backsplash. Unfortunately the sales associate also forgot to put on the work order that the stove needed to be reconnected (after the worker disconnected it), so I spent 15 minutes on the phone trying to call the sales associate who finally approved the reconnection, after saying an additional $200 would be charged. The next morning, when the sunlight came through the window, there was a very obvious large dull spot on the counters where you could see “rings” from some type of a rotating machine. The company requested photos and then a few days later sent a worker out to take more photos. There was talk of possibly having to take the counters out. The worker was to go back to the office and discuss possibilities for repair with the owner. After 3 weeks, they finally sent someone out to polish the countertops and reseal. I didn’t receive a call notifying me what time the worker would be arriving, he just showed up at my door. He was unable to provide any information as to how long he would be there or what he would be doing as he said he did not speak english. Thank goodness he polished and then resealed the counters and after a few hours, the blemish was gone. The tile guy that eventually came out and installed the backsplash said he could not get the install done in one day because he thought the old tile was already taken down and walls prepped. He must have rushed through because he did finish in one day but unfortunately a tile or two has “slipped.” I am still waiting for him to come back out and fix where the tile slipped and to fix the grout between the sink and countertop that was never sealed properly after two prior attempts. Scheduling to get workers back out has been a nightmare. I was never offered a discount for any of the trouble. And as stated above, the tile is still messed up. I do not recommend this company.*update* The tile guy did come back out and fix the tile slippage and the sealed between the sink and window

We purchased a quartzite countertop and 5 base cabinets for a kitchen peninsula project. Fariba was great to work with as once demolition began, we realized a support pillar would not allow the original design. She created a new layout for us and also tweaked a couple things along the way. The Fabuwood cabinets we bought are very high quality and we’re happy with them.The counter top was installed perfectly. Lots of weird angles so I was a little worried but their measurement and install team did a fantastic job.We appreciated working with such a nice group of people.

Excellent experience working with GME through Home Depot. Very quick and clear communications. Measurements and install team showed up within 15 minutes of the start of the window they gave us. Installation was perfect.

I was very impress with my experience at Granite & Marble Express. From their vast inventory to their great prices. But what really made me take the time to write this review, is how wonderful Aysan my sales advisor was. She took the time to really show me, all of the options and I could tell she really wanted to help. More than just make a quick sale.

We have a very good experience. We purchased granite counter tops through Home Depot and G&ME did the work. Everything went along quickly. They folks at G&ME were easy to reach and helpful. The installers did a great job and made sure I understood the product, had all the paperwork I needed. The counters are beautiful!

The team at Granite & Marble Express are wonderful! They are very proficient and professional from placing the initial order, emailing design measurement for review and approval, following up with me after installation... However, I was extremely impressed with the installer (Alex). During the install he suggested that I may want to open windows and door for a while to minimize order from epoxy; my cabinets werent level and he astutely recommended alternatives to mitigate. The smaller cabinet wasnt tall enough and Alex explained why I should make the adjustment. He explained in detail how to clean and maintain the product. He has a servants heart. Danielle, a designer, assisted me with a modification to the small counter top. It was my error not having the right size cabinet. Danielle, looked at the plans asked me notate the correct size via email. Several days later, Alex returned back to my home and installed the wider granite counter top and back splash! I was willing to pay for my error in judgement and they didnt charge me!! They bent over backwards to ensure that I was pleased and got a beautiful crafted product. Its lovely! I highly recommend Granite & Marble Express to anyone in the DMV area. Bar none... Thank you so much!!!

I have had a great experience, starting from scheduling up to installation. Ashley Alex is very accommodating, she knows the in and out of the business. Honestly, she is an asset to the Marble express. The installation is quick and well done. You can hardly notice the seam. Great Job.....

Fantastic experience! We had Silestone installed in our kitchen and marble for our master and guest bathrooms. We also had them install new sinks. They had a beautiful selection of various types of stone in the show room. The salesman helping us was very polite and patient. On installation day, the workers were very careful in our townhouse not to damage anything which was a challenge considering that our stairwell from the front door to the middle floor is very narrow. They also left the space nice and clean! I was amazed by how quickly and cleanly they completed the job. We absolutely LOVE our counters!

First of all, the install technicians were absolutely perfect. Did a wonderful job even though they were behind time arriving. Did not rush the install.When the gentleman called to set up the arrival for the technician to come and measure he was adamant that the sink needed to be installed before measurement. We told him over and over that the instructions with the sink said that the sink sets on the granite. Finally he took the time to look up the model of the sink and came to his senses.Measuring went fine and he was very serious and gave us tips to do before the Granite arrived.When trying to schedule the install it took a long time to decipher the message because she was not clear and spoke way to fast. Then we could not get through to anyone at the location and was on hold twice for 1 1/2 hours. Finally called our person at Lowes and she gave us the extension to get to a live person. Finally we were able to set the install date.4 Star rating only because of the install and measuring technicians.

Great working with this company through Home Depot. Ryan in customer service was very helpful getting our measurements and installation scheduled. Everyone who came to the house was also very helpful, and the finished project looks great. Thank you!

Great experience from start to finish. Had to get things measured twice but thats my fault because the cabinets werent leveled enough. Appreciated the honest opinion about what could happen if cabinets werent leveled. Installation team did a great job and everything looks great.

My wife and I are happy with our new kitchen countertops. Granite & Marble Express took the time and care to get the details right.

I had over 110 square feet of granite installed in my kitchen, the installers were very professional and meticulous in their detail. The seam came out very nice and is hard to find. I highly recommend this company.

Everyone was so helpful. Jodi at International was extremely helpful and patient as she guided me through the ware house so I could see my granite slab. Her assistance and calming presence was reassuring.

Had a great experience with Granite & Marble Express. Very professional from start to finish. Installers were very professional and accommodating. Thanks to Home Depot for working with a great company. Remember delays can happen. NOBODY WANTS THEIR JOB RUSHED. You will be pleased with the end results.

Their measurements are based on laser and result in a CAD drawing on the spot. I cannot imagine a more thorough or professional preparation for a project. I have had two installs, one in my bar and one in my kitchen. Both installs were great. Where there was an issue they took the piece to the shop and came back two hours later with a fix... Very happy with the look and thrilled with the delivery!

The team, from working with the homeowner over the phone to arriving for measurement, then installation, and yes - correction of a minor error - work very well and as seamless as the countertop itself. All of this experience was exactly as I was told - and for me it has been effortless.Any ‘worry’ was for nought! Perhaps my favorite part was to be able to call directly to ONE individual who handled my order from start to finish - in such a populace, this is nearly an extinct practice! But it put my mind at ease to correct the small error promptly.

Great customer service! Thank you Ryan! Installation was fast and precise. Alex and his partner were both fantastic!! (sorry i didnt get his partners name). My granite countertops are beautiful! Would give10 stars if i could!

Excellent quality and workmanship. Quick customer service response when a problem arose. Daniel and Julio A++++ Thank you!

Extremely knowledgeable sales reps. Large warehouse with all of the stone. They took a lot of time to understand our needs and then showed us the stone that addressed our desires. Friendly, professional and a company I would highly recommend.

Just installed my new Silestone countertops. Very careful and precise measurement and installation crews. I was impressed by their professionalism and thoroughness.

Every aspect of our purchase/install was done with great professionalism and expert care. I was particularly impressed with how carefully and thoroughly the pre-install measurements were conducted. The install team was also very efficient, careful, and did a great job with minimal mess afterward. Great job by the whole G&M team!

Excellent customer service, prompt delivery and flawless installation of my countertop ordered through Lowes. Only reason for not giving it 5 stars is that too often it was very hard to get through by phone; was on hold forever and no one called back when I left messages. In the end, that was a minor inconvenience.

I love my new countertops. The person who did the measurements, the installers and the plumber did a great job and were wonderful I would highly recommend them.

My countertops are beautiful but not on time! They showed up at 630 at night with a double sink but I specified I wanted single. George the owner said he’d go out of his way to get me a bigger sink to fit...but he lied. I was unhappy it wasn’t on time!!! Justin was wonderful to work with!

Excellent customer service - was contacted shortly after order was placed with Home Depot and informed of the entire process. Nick came out as scheduled to take measurements; explained exactly what he was doing and was very professional. I was contacted within a week about delivery and they came as scheduled. The installer (Tymu) was funny but professional. Beautiful countertop and island...professionally installed! (This company even offered me the option to come out to the showroom to see the product before installation but I waived my option to do so).

Professional interactions top to bottom. Installed granite in a wetbar and from the measurements through install they were superb. One very minor item that could possibly be improved is the repeating 3-day automated telephone call requesting to come measure. We had a general contractor so it should have went through him, but this may not be GME fault so I didnt consider it in the rating. Install is beautiful.

All went well until you showed up to install. My sink can back scratched and chipped. Looked like it was slid around your shop face down on concrete. The sink was under mounted, those scratches arent seen but, the chip and scratch on the bar between the basins is exposed. The single hole that was drilled for the faucet is to small, cant center up the faucet with center of sink. I also needed a second hole for the soap dispenser, your worker simply told me no room and refused to drill it.These issues need to be addressed. Im working with Fred to resolve these eye-sores. I will find out if Fred is going to work with me.As far as the product itself, Top Notch. All edges and seams are flat and smooth. The fit is very tight.Thanks Mike

Our kitchen looks beautiful and they were so professional and quick! Love the way the counter top looks!

Our experience with Granite and Marble Express was exceptionally pleasant. Although it took us several weeks to do our kitchen renovation (cabinet install) Ryan from GME stayed in touch regularly throughout the process. We ordered through home Depot and got a great price. We initially ordered only the countertops but then decided to include full width backsplash using the same countertop material. The quartz was beautiful and installed promptly and professionally. What we liked most about the install was the layout and flow of the quartz, how the intricate lines in the design ran smoothly from the countertop to the backsplash. Phenomenal attention to details! Well definitely reach out to Granite and Marble express when we do our bathrooms.

Highly recommend this company. Great experience. Measurer and installers where very professional and courteous. Installer made excellent recommendations on how the holes should be cut all excellent ideas.

I was absolutely amazed at the selection of granite GME had on site as well as the courteous and informative guidance given by Masoud throughout the selection process. When installation day came, I was further amazed by the speed and precision the installers exhibited. The technician who did the measuring was spot on and the installation proceeded without a hitch. My kitchen counters are AMAZING!!!!! Thank you all for the beautiful job.Pam

Granite and Marble Express is meticulous, prompt and courteous. Their installation is perfect. I am so glad to have dealt with them.

Great service, perfect fit. large complicated layout. We love the look and are using them again for ouraddition, apartment kitchen.

G&M E did a great job replacing our countertops and backsplash. They have a great selection of stone. The experience with the sales person (Fred) was very good. He provided accurate information and kept us updated and informed every stop of the way. Also the installers did a wonderful job, showed up on time, were quick, and left our house clean. I cant recommend this place highly enough. After having had mixed experience with many contractors with respect to timeliness, accuracy, and service. G&M E was a notable exception.

I found G&ME to be friendly attentive and professional. They installed quartz in the kitchen and they made granite tops for the vanities in the bathrooms. I would highly recommend them

Project is underway. Customer service has been great.

Did what the said they would do on time and professionally . I would use them again.

Aysan provided our family and I an excellent Granite counter top for our new kitchen. She was very helpful in the entire process and I would highly recommend her.

The installation of the quartz countertop was perfect, the team from Granite and Marble did an outstanding job, arrived on time, worked fast, cleaned up afterward, it was fine job beginning to end, our thanks, Chris and Mary

I recently contracted with Granite & Marble Express to put the countertops in my basement bar. I chose granite for part of the space and silestone for another section. They allowed me to visit the warehouse and inspect the granite before it was cut. They were accommodating with scheduling. They were quick to get the piece installed. They did an excellent job getting the work done on schedule and cleaned up when they left.

The staff at granite and marble were awesome. Everyone was very professional and my installation team actually arrived early. The granite countertops look amazing and I am very happy with how smooth the process was.

To all the staff members I had contact with especially Mr Wong was awesome. Very patient and understanding job well done thank you all.

Really bad experience and customer service .. we had them install an accent Dekton as our fireplace hearth after we got inspired by their showroom display. When we viewed the slab itself it was a beautiful piece and the display showed gorgeous polished edges; however upon installing at our place the piece was so so dull and looked worn and had a dusty look, the edges were also dull and unfinished looking; we let them know right away and for 2 mths they kept giving us a run around; they sent a service dept staff who said they filed the complaint to the distributor .. after multiple calls they told me that it is not in manufacturer warranty and said they will get back to me after talking to the owner. To this day after another month of multiple emails and calls no one has gotten back to us. What’s surprising is that that’s not the only part of the job we got business to them for - we installed huge island countertops and entire kitchen countertops as well as mud room countertop by them .. you would think they would be happy to help you with all the business we had with them in the last 3monthsIn this day and age where there are so so many competitors with similar pricing, bottom line is really customer service and providing excellent service to your clients that matters! Quite disappointed!!FOLLOWUP-In response, GME team came and took care of the job to our satisfaction.We appreciate that they were able to resolve the issue and we are happy with the service and product; we will continue to monitor it and they have been very responsive to completing the job to our satisfaction! Thank you

I had an awesome experience . We were adding some cabinets and needed a discontinued Silestone pattern. I contacted Granite and Marble Express, Fariba our designer listened to my concerns and was familiar with the stone pattern needed. She took my information researched and found the piece of stone we needed to complete the job. She and her team took the time to explain the install process step by step and exceeded my expectations. The stone had to be seamed and back splash was added along with some additional cuts needed on site for receptacles. They were GREAT to deal with and I highly recommend them to anyone needing the smallest detail to full kitchen or bath stone installation. Its hard to find good people that are dependable and are still interested in providing great customer experience at a reasonable cost.Thanks,Bryant Kellenbenz

Fast, courteous and clean.

I believe 5 star ratings should given about 1 time in 50. Thats why this is a 4 star rating. GME did a fine job. We are happy with our new countertops.

I could not be more thrilled with my experience with Granite & Marble Express! This company has the most extensive, high-quality, and inspiring selection of stone and quartz that I have ever seen. And I was lucky enough to work with Aysan, who was a tremendous help, so knowledgeable and friendly. Aysan pointed the way to the perfect quartz for my kitchen; her expertise and assistance was invaluable. The installation of the quartz was a breeze, thanks to installers/rock stars William Alas & team. They did an amazing job and the quartz is simply perfect. This whole process - from first meeting with Asyan to admiring the first-rate work of the installers - has been remarkably stress-free and entirely rewarding. I know I will be using Granite & Marble Express for any future renovation needs. Highly recommended!I am back with a second review because I was lucky enough to work with Aysan and Granite & Marble Express again! After our wonderful first experience, I knew that I would trust only Granite & Marble Express with our bathroom vanity project. As before, Aysan knew just what I was looking for in a bathroom countertop; she had the perfect remnant slab pointed out within minutes of our meeting. The G&M Express team again did a wonderful job fabricating and installing the new countertop. Our double vanity looks gorgeous! I had a blast working with Aysan and Granite & Marble Express, and I cannot recommend them highly enough!

Unsatisfactory product and installation!! Dont be fooled by the Lowes display because it is NOT what you get! Our countertops are not smooth surface and are very pitted unlike anything in showroom display.We purchased granite counter tops through Lowes with Granite and Marble Express. To start with, we had to have measurements twice. Then, after first install, the granite was extremely pitted and you could feel grit after running fingers across surface. After new granite, 2 weeks later, the counter tops are still pitted and the backsplash was installed 3/4 away from the wall and filled with a messy caulk job. The re-do is just as pitted as the first. They did come back a third time to fix the backsplash, but it is still not right. Were extremely unhappy with the countertops that are seconds and the shabby installs. Never use Lowes as they sub out to companies like this.

I have several rental properties in DC, and I have had to re-do several kitchens. I have been doing this for over 20 years. It is so rare to find a company that is so well-organized and so meticulous -- and all at a great price! I will never use anyone else for countertops. The staff who originally took my order were all exceptionally knowledgable and helpful; the guys who came to measure were amazingly precise and efficient; and the guys who came to install the countertop were precisely on time, and they executed the job beautifully. I have not been so impressed by a contractor in many years. And I just found them by Googling. :)The most amazing thing about this company is that they completed the job in just over a week -- from my initial phone call to actual installation. Who does this? They were amazing all the way through.I encourage everyone to use Granite and Marble Express.

I went in to look at large remanents for a vanity re-do. They tried to sell me very quickly (everything looks great with my tile and cabinet samples. When I did select a maybe piece, the price I was quoted was about double what I ended up paying elsewhere. Once the salesman realized I would not just be a quick sell at a high price, he quickly lost interest in helping me. This place seems to be high volume and lots of choice, but it seems that they deal more with contractors than retail customers (unless they can get a premium price). There are MANY granite places in Chantilly, I suggest you shop some of them instead.

Countertop in bathroom looks great. There was a problem with the bathroom vanity cabinet not fitting against the wall. Granite & Marble Express was able to correct the problem which is the kind of service I hoped to receive. Thanks to the workers who figured out what to do.

I am really pleased with the quality and service from Granite & Marble Express. The team was fast, clean and professional.thank you

The installation was quick and the installers were very professional. Will enjoy this for many years to come.

Terrible customer service. Purchased black granite for our entire kitchen. They delivered all damaged pieces. We had to go back to the shop three times and spoke with different people trying to get them to correct this. After promising to replace, not repair, the damaged pieces they delivered the same damage pieces which had been shabbily repaired. It still looks damaged perhaps worse. Beware of this company. Also beware because Lowes and Home Depot contract through the same people. Buyer beware!

Good experience and good customer service.

Poor customer service

I have great experience. It was done Fast. Looks good.No problems.

They had a great selection for countertops and were very knowledgeable about what type of material we should choose and how it should be installed. The installers were very professional and everything was installed with perfection.

Home Depot contracted this company for my countertop project. I had never heard of them so I was a little worried. However. Granite & Marble Express did an AMAZING job. I opted for a Quartz countertop. They came in to do the measurements in a timely manner. My point of contact was Ryan Wong. He was very professional, communicated with me through every step, and was very knowledgeable. After scheduling installation, they had the new countertops installed within 2 hours. The entire job was completed in a total of 3 hours. I would definitely recommend this company. Love the work they did and my countertops look amazing.

They would not talk to me unless I filled out their information card. I avoid giving out info about myself unless absolutely necessary. I hate getting on mailing lists. Your loss Granite & Marble. I remodel houses so you did not just lose out on one job but many, many, jobs.

We had a great experience with Granite & Marble Express. From choosing the slab to the installation. Everything went according to plan!

Extremely knowlegeable sales reps.Mo was patient as i asked many questions and considered all of my options. When i arrived at the shop to look at the granite. Mo and Masood were welcoming and really took the time to help me understand what would look best with my cabinets.The guys that came to install my countertop were professional and clearly wanted to make sure the job was done right . finally and the most of all i am extremely happy with the result .