I was so glad I got my bleach bundles here! The hair quality for their premium hair is perfect! The team here is the best yet 😍 thank you!!!

I went to this location a few weeks ago and loved the customer service. Once I walked in I was immediately assisted. They helped me find just the perfect hair and closure for my event. The staff was friendly and the service was truly one of one!

Was looking for clip in’s, ended up purchasing two bundles and creating my own clip in’s with their Peruvian body wave texture! Worth the price, the hair quality is superb! Real human hair donors + the hair is extremely flexible and versatile! Highly recommend and the customer service at this location is absolutely 5 stars!

Great experience! The hair was so silky and soft, the customer service can’t be beat! This is the spot.

Great hair, feels AMAZING. Wig cap soft and secure. Hands down best hair I own. Buy it you can thank me later.

Hair feels great, I love the curls. the lace was damn near transparent. It was laid without me even having to glue it down!! Especially for someone like me who doesn’t wear usually wear wigs. If you’re thinking about it, just do it!!

This hair is boom!! I love how durable and sleek it is. I have washed it multiple times and it still gives me that shine and bounce I’m looking for.

The hair is amazing quality. I have the 22in Brazilian body wave bundles and closure its sooo good. Legit doesnt tangle and shed. Its a pretty pattern when wet and can easily get bone straight as well.

I had a great experience selecting the right hair texture for my wedding look. The premium tight curl hair is amazing. I will definitely be back to add a longer length and I’m bringing my bridesmaids!

Hair quality is great, got my Malaysian straight bundles here to add from my previous hair set I bought from them last year in January! Best customer service by far!

I love love LOOOOOOVE this location! Everyone here was not only super welcoming but also so informed and accommodating they made my experience so smooth and easy I’ve been back multiple times and brought friends and family with me! 10/10 customer service, products, and over all experience.

I am beyond HAPPY that Herimports is back in Charlotte. The best hair ever. Sami greeted me at the new location and I was thrilled. Much better parking situation. Lots of options available and he is so knowledgeable. I have used this hair for years and will continue.

I thoroughly enjoyed the experience I had while purchasing at the store. The store rep was extremely pleasant. I’d definitely recommend visiting the store, the experience is definitely worth it

This is the only place that I will be buying hair from. From the 1st call to ask a question to coming into the store for pick up was great. Sami answered all my questions and helped me pick the best hair. The store was well stocked and I also got some shimmer lotion (what lady doesnt want to shimmer while looking good). I told everyone I know to shop at Her Imports and I will definitely be a returning cuatomer.

I love this place!! They closed for a while during covid and just reopened and i am sooooo glad they are back because i had no where to get good hair. I bought 3 bundles and got a great bundle deal along with a frontal! The sales person was very nice and knowledgeable! I’ll be back for sure!

Bought hair for my wife here and she loves it. Very professional. Highly recommend. Will def shop here again. Thank you

Service and quality of hair are amazing! Would highly recommend.

👸🏽👸🏽What a beautiful place!!! I love ❤️the ambiance and the consultation Sami 🥰provided was EVERYTHANGGGGG!‼️! Super personalable and professional!! Highly skilled. I trust 🦾🦾only HERIMPORTSNC with my beauty needs!! And the price compared to the product, ❣️HUNNY, I felt like ROYALTY 👑👑!! They really steered me in the right direction by offering me the bundle deal pricing!! 😘I love 💗 love 💙LOVE💕 this place!! I’m not sure how I was EVER getting by before I found you all!! My friends were letting me just be SET UP!!!! 😡 Now, I’m walking in my TRUE GLORIOUS SELF with my BOUNTIFUL bundles hunny!!! GET ‘CHO LYFE HERE!!! 💁🏽‍♀️💁🏽‍♀️

Over 8 years dealing with Her Imports, I gotta say, my hair has last for 3 plus years. Customer service is amazing. Thanks to the Charlotte office for taking care of my order and fixing my pervious issues.

Great relocation, premium hair bundles is the ticket! Amazing quality, very happy. Thank you!

I have been a returning customer for years!! I absolutely love this hair and Sammy has the best customer service I will definitely be returning again ❤️❤️

Gg loves her hair, customer service was excellent. Made it easy to purchase and get her bundles.

Bought hair here for my gf, a seamless and easy process. Excellent customer service!

I am so glad I found this location! Sami was so helpful and I got a really good deal there amazing Sami was knowledgeable on every single product here and answered all my questions and gave me the best recommendations I will definitely be coming back

Sammy was so great!! Very professional and great customer service.

An incredibly well run, professionally managed establishment!

I live in the Charlotte area and purchased hair from the HER Hair Imports store in Baltimore Maryland . I was helped by ALISHIA who was AMAZING! 🌟🌟🌟🌟 She gave me the best customer service that I’ve ever had in my life, and I’ve lived a long time 🙂. She went above and beyond to get my hair mailed to me and once I don’t live in Baltimore and the Charlotte store closed. She is very personable and goes above and beyond to help her customers. The hair is absolutely beautiful and was received exactly when expected. I HIGHLY recommend these products and the service from the store in Baltimore. Thank you for everything Alishia!

Excellent customer service! Quality hair.

Fraud company. I bought hair on last Thursday and never received a confirmation the my order was processed or mailed. Called this phone number and its out of service. That same day the website went down. Do not purchase. The correct site is HerImportsusa.com

Wonderful service!

Truly delightful experience

Love this place!

Dana was absolutely awesome!! She is very personable and knowledgeable...she answered all my questions and gave me detailed information about the hair. I will definitely be back!!

I have been a customer for the past 4 years and this hair is the absolute best hair. Ive worn the Peruvian and Brazilian hair and they were both high quality hair. This hair never sheds and holds long-lasting curls. This hair doesnt have a bad smell like other companies either. I have colored my hair twice with no problems. I highly recommend Her Imports and will forever be a customer. Also, I want to add the young lady who helped me today with my purchase was very polite, patient, and knowledgeable.

I bought 3 bundles of 20 Mongolian tight curl to match my natural curly pattern and I completely loved them! The blend was impeccable. I have dark brown hair so I got the default 1b hair color and installed the hair multiple times. I have now had the hair for 3 years and actually gave the bundles to a friend for Christmas. She dyed the hair and it still holds the same curl pattern and is still full in volume I would recommend this hair company to anyone looking for quality Virgin hair..

The place was difficult to access on the weekends due to the building it’s located in. It would be more helpful if that’s indicated on the website because no one is going to know how to gain access unless they call. Also, having one person working can cause another customer to wait for a while until a transaction is completed with the prior customer (weekends mainly since a card key to the building is required to gain access and use the elevator). Other than that, the sales associate was very sweet and helpful! She provided great advice when it came to which hair to purchase and when to use my points to purchase. The only thing I would change about this place is the location.

Diaja loved her customer service!!! I came originally for something else & she definitely advised me with some better options, thank you! I recommend them all the way

I drive to Charlotte from Charleston just to purchase your Peruvian hair. I love the customer service and Im always receiving compliments. I also love how Her Imports is so interactive and kind on social media. Its one thing to have an impeccable product, but its another to know how to effectively sell it. Life long customer you have made in me. (@DIVAmonroe)

Im new to wearing weave, but decided it was time to give my natural tresses a rest and allow them to grow fabulously in a protective style. My stylist recommended Her Imports and Im so grateful that she did! Her Imports has blown me away! Im on my third install of my premium deep wave since September 2016 and my hair still looks and feels fantastic! I went with the deep wave for the ability to wear it straight or wavy and am beyond satisfied. No abnormal shedding, perfect blend with my natural hair, and I could not be happier! I am forever a fan and lets just say it will take some real convincing to get me out of this fabulous hair any time soon. If youre looking for great hair, a sales consultant that is patient, friendly, and knowledgeable--- then go here immediately! Thank me later!

Deasia was excellent in assisting me! Her Imports gives you more bang for your buck, without compromising the quality of the hair.

Anytime I want premium hair this choose her imports ! Ive dealt with a lot of different vendors but her imports is by far the best. The Charlotte office is professional and personable! Each time I go in Im greeted by a wonderful receptionist, and then escorted to the office by a her imports associate. The associates here are really knowledgable about the product and premium stylist in the area. You can literally buy your extensions and get a wonderful stylist referral from the same place !

My experience was amazing. Stormy was very friendly and knowledgeable. She explained all the options and was able to provide a referral to a stylist. One stop shopping with great customer service.

Hospitality was great, but I must have gotten the one bad batch of hair!! I usually order from another online vendor, but I was in a bind. (This isnt my first weave). My friend had used them and said good things. My sister used them a week later and her hair is still doing great!! (We all bought the discounted bundles as well). I have had it in for less than 3 weeks and you would think I am on my last use of these bundles! It tangles and gets matted, and I wash it regularly. Just expected at least one good use.

I love her imports Charlotte been with them for about 3 years and there premium hair is love and last me so long

Her Imports hair was the first and the last company that I have purchased extensions from. I was an extension virgin and the workers made the process simple and easy for me. The hair was extremely soft, did not shed, and very manageable. I have been able to have 3 installs with the same hair. No one should purchase hair from anywhere else!!!

D’aja was great, extra friendly and super helpful. Love the hair and I definitely will be back.

The customer service is amazing D’Aja was very prompt and helpful ! I will definitely become a loyal client

Horrible hair I recurved 3 different curl payers that felt cheap and dry. Will never shop here again 🖕🏾

Their hair is amazing! I love the fact that they have amazing customer service. If you want to feel appreciated and feel as though you are valued, shop woth them. You wont regret it. Did I mention their hair lasts?!

Although the space is really small compared to another store I went to, the hair is still amazing. The guy was very informative about the different textures of hair and he convinced me to buy more Peruvian body wave extensions. This is the only hair I will buy. This is my second order and it didnt disappoint.

My Lady is georgeous! However she does astonishing hair transformations to exacerbate her beauty with hair from Her Imports. The products are superior at a great price.

Terrible hair. I paid 115.00 per bundle for the ultra premium body wave hair and it was terrible. Ive had better hair from Aliexpress. The bundles had split ends that appeared to be fried and over processed! The hair was dry and each bundle was a different shade of brown. Very disappointed. dont waste your money here. Overpriced !! poor quality!!

I ordered two bundles of Premium Peruvian Body Wave one week and one extra bundle the following week...my first 2 bundles were beautiful., soft, great luster, no shedding after repeatedly combing my fingers through them... the 3rd bundled I ordered was visibly a NO for me right out the packaging... they were having a 50% off sale so I was like they must have mistakenly given me a studio bundle with the sale rush bc it was just a NO.... so I contacted the local store here in Charlotte about an exchange, they tld me to contact customer service since it was an online order and tht customer service could give them the go ahead for the exchange if approved... I did tht... the first person I spoke with was nice and tld me tht I would b receiving a call back shortly from her supervisor .., I never received the call so I emailed them, they did email me back and tld me to send in pics... which is did., the following day I had no follow up response so I called customer service again bc I didn’t want time to go by and they thk I did anythin to the bundle myself when it actually came defected... this time I spoke with KIERRA who was extremely nice and understanding., she told me tht she would b speakin with her supervisor to see if I can do an in store exchange instead of havin to go through the hassle of sending it back... and after she spoke with the supervisor she called me back as promised and tld me tht I could go into the her imports here in Charlotte and tht they would handle it for me. They had already informed the young lady who was working today and I was able to go in and personally choose the bundle I wanted. Thank you so much for makin this as hassle free as possible for me! Great customer service on both ends! And I’m very satisfied with my hair. Thick hair, No split ends no tangles no shedding!!!!Always remember Being kind takes you a long way!!!!

I was referred by a friend in Baltimore, MD to try the hair I purchased hair from the Charlotte location visiting 2 bundles 20in and 22in Brazilian body wave, very full from the weft to the ends of hair, no scent, held curl pattern after several washes and coloring, no shedding, no tangling, colored very easy, soft and manageable I purchased the hair in oct 2015 and have installed it 4 different times thus far. I love the hair like the first use everytime. I have also purchased more hair and ordered online because there isnt a location in CT yet, the service was excellent, great communication, with fast delivery since then Ive have recommended several others about her imports !

I was skeptical at first but THIS HAIR IS AMAAAZING. Shop HerImports if you are looking for REAL premium hair. A lot of sellers say their hair is premium but when it arrives its no better than those dry dull extensions at your local beauty supply store! Chan aint got nothing on this Im telling you! Soft, shiny, doesnt shed and they have a huge selection. Getting ALL my hair from here from now on!

Firstly, let me start off by saying I would have given them a full 5 stars instore (worked with Tyler) but because of an online order experience, i had to rate lower. My experience listed below:I had previously purchased premium hair from them in store, and they provided me with excellent customer service, BUT RECENTLY I purchased an order online, and needed it (short notice) by/before my hair apt. So i paid $65 for shipping to get it fast, because my work schedule conflicted with stores business hours, BUT to My surprise, I was shipped the wrong hair (shorter length then what Id paid for), I called online customer service and they told me Just exchange it in store for the correct length as if it were no big deal. Told her Just to give me my $65 back for shipping, because if I drive to the store, I feel I deserve my shipping back for the inconvenience, also if I was going to go to the store, I wouldve never paid shipping in the first place. Let her know that there is no way that i will be able to get there to do exchange, because I have to work, which Is why I paid to have it shipped. With A LOT of going back and forth, to sum it up, they only refunded my $30 back for shipping😡, I WILL NEVER DO ANY ONLINE BUSINESS WITH THEM GOING FORTH. PROCEED WITH CAUTION WITH ONLINE ORDERS, its best to buy instore.

Got the premium hair and curled it once after 2 weeks then it started to tangle at times. I haven’t had hair that tangles in a long time. Disappointed.

Love love love !!! My favorite hair store ever ! I’m never disappointed even with the discounted bundles !

Love love this hair, best Ive had. Lasts for a while. Definitely worth the money. Need a store in Greensboro, NC.

Horrible customer service. I waited for them to get me from the lobby but instead they said they would do my transaction OUTSIDE.

Wonderful customer service, and beautiful long-lasting hair. You cant go wrong with Her Imports Charlotte!

Purchased 3 bundles of 18,20,22 ! LOVE THIS HAIR. No shedding, I dye it multiple times, curl and straighten! With proper care it last over 12 months ! Long time customer !!

I had a great experience here!! Excited to try the hair!! Imports!!! Kenya was very helpful and knowledgeable of the hair!!

They either sold me discount hair at a premium price or their premium hair is trash!!!! I will be filing a complaint.The first thing is the store is in a small office space downtown and is really hard to find. Next when I got there I had to wait forever bc they only work with one person at a time. Finally when someone came out to tell me they would be right with me when they finished with their other customer, I just ask if I could purchase the hair if I already knew what I wanted. I asked for 3 premium brazilin body waive bundles (16 16 14) and a closure (14). When I went in the small office to pay (bc the laptop he was trying to use in their break room wouldnt work) the lady was taking the hair of plastic bags and sitting on the desk. I DID NOT LIKE THE HAIR FROM THE START. They gave me two 1B and this very light brown bundle. One of the customers said it was bc it was virgin hair (now that I think about it, for $400 the hair should have been the same color). I purchased the hair spending over $400. They stuck the bundles in a premium box which broke as soon as I pulled it out the bag. The only reason I paid for this hair is bc I had an appointment and did not have time to continue to look. I was hoping if I gave it time it would get better. It never did.At home I played around with the hair and was still disappointed. I figured my stylist could make it look better. She did not like the hair at all. It smelled and we had to co-wash and condition it just to soften it (as soft as this hair will get). I dont even want to talk about the closure (yes it was that bad). I was in the shop for hours trying to get this hair right. I have a great stylist bc she straightened it and it looked great......for about 30 mins. When I got out at home the hair started tangling and started frizzing.I gave this hair 3 weeks to grow on me and I have played around with it and I have to say THIS IS THE WORST HAIR I HAVE EVER HAD. The ends continue to split (they were split when I purchased it). This hair continues to tangle. I can comb it now and in 5mins I will need to comb it again. This hair continues to frizz no matter how much fizz product I buy to put on it.I am so disappointed in this hair as I turned down better hair places to give them a chance. never again. I work too hard for my money to feel cheated out of it the way I do. I will be calling their corporate office to get this fixed and filing a complaint with the BBB.

Bought this hair for my girlfriend and she loved it and the prices you cant beat them

I just got off the phone with Brittany . She was very rude . I called to ask if they had any human hair wigs between the price range of 80-$100 . “ We don’t have any more wigs in stock “ hung up and was real snobby about it . Like I took time out of her day to call . How can you be a big wig company and have no hair ? That’s fine I’ll take my business elsewhere .

Best kept secret in Charlotte NC for awesome high quality Raw virgin tangle free hair that last! The Premium wefts dont shed @ all unless u cut the track. Very silky fine feeling, blends perfect w/ my leave out & flows w/ 0- No maintenance.. Lovveeeee This Hair frfr!!!!Ms. Ronnie is an efficient jewel whose knowledgeable abt their products & this hair game lol! Extremely helpful & a pleasure to do business with!!

Back in November of 2015, I purchased 3 bundles of Brazillian Body Wave 20 2222. Installed it the next day, and still have it installed. I get so many compliments on this hair. I shampoo it every week on Thursdays. Following the directions on the Mint shampoo & condition that I purchased from you as well. I love the fact that this hair can go back to its natural state soon as it gets wet. The Mint shampoo leaves my hair smelling so good. Everytime someone asks me where I purchase my hair, Im always anxious to tell them Her Imports my friends always say I should be a promoter for you guys, because I go so hard for your hair company. I loveeee it sooo much 😍! Back in May of 2015, I was purchasing some hair for Prom, and I ordered from somewhere that was a FAKE Her Imports I was sooo surprised when I found this out, because they played it off so wel! Overall, I love my hair, and thank you for your great service! 🙏🏾

I love my hair its the best hair every!!!!!!! This will be the only hair i will buy from.now on i told all of my friends about it and they love it!!!!

I had a great experience at Her Imports!!!Ronnie was very helpful and knowledgeable of the products!

Awful- let people know to make an appointment if one is needed to purchase hair- the lady working seemed unprofessional and not interested in making a sale. She wouldnt even let you up to the store because she had a client- hilarious!

Horrible hair I will never order again.

Great quality hair and awesome prices !

Always so nice and friendly

Not a real wig store. They only sell hair by the bundles.

I called the store numerous times to be let up from the lobby and received no answer and it was before the closing time. I paid for parking for nothing. Very poor customer service

Love love love! Highly recommend!!!

Awesome customer service