Great experience as it is every time I visit. Staff and management always courteous and helpful. Ive been to many other places and I always receive the best service here. 5/5

I’ve done business with these guys for a while now and truthfully it was great at first but now it seems like the business is taking a turn for the worst. when I normally get behind two payments Im usually able to make the minimum monthly interest payment to extend my loan another 30 days however out of nowhere they try to enforce a policy that requires you to pay all accumulated interest in order to keep your items which is understandable if it was enforced on day one but they let you get away with for a while and try to switch up no matter if you have good history Not proud to say I have done this multiple times with them BUT, I never let an item forfeit. And this varies from store to store so beware of new rules that may be created out of nowhere probably will find another shop once I get my items out.

The staff was very nice and welcoming. The store was very neat and organized. By far the best pawn shop in, at least, 100 mile radius of Charlotte.

We came in today in need of some emergency cash and explained the hardship. Reva checked our items and met our goal in less then 5 mins. She smiled with us when we literally hugged being able to fulfill our need. Her conversation was like visiting an old friend. Her and her coworker worked together seamlessly and efficiently but most importantly, pleasantly. I wont go anywhere else

I love this shop! Staff is friendly, my loan is ALWAYS on point! Been here for years. This family for real!!!!

Ive been using smart pawn jewelry since I came to Charlotte. Its the only pawn shop I do business with. Great service

The owners are very respectful, took their time with me and others. Fast process and convenient hours. I would recommend this location for others.

I bought an item from them through Facebook but had some issues on Facebooks end, they contacted me through messenger and made arrangements with me to get my item. When I arrived to pick it up the staff was very helpful. The prices are low and items are very nice. I highly recommend these guys and gals!

The staff is friendly and the place is in a good location. They also have some nice valuable stuff there!

Great staff wonderful selections. We always check them out first before buying. We are seniors and need to save as much as possible. If the can they will We put a guitar my husband has been watching on layaway. He loves it.

This smart pawn is the Absolute best pawn shop there is in the surrounding areas definitely would tell anyone to go here

Had a great experience and i had put down on a nice firearm

MAX AND Yolanda are great, will be definately back !!!

Employees are very patient and understanding of you needing money asap. So polite

These are honest and fair people

Great service always been given great deals and all the employees are extremely accommodating and nice would recommend to anyone

Awesome staff, friendly but not over bearing enough too make you uncomfortable. They don’t mind working deals and are patient if your window shopping. I’ll definitely be back

*Avoid this place*I went in to make a purchase and while the employees were discussing the price of the item, where i could hear them, i heard the exchange does he have money? - hes whiteThe prices are high and they clearly arent real straight forward. There are more reputable chains down the street with better prices and more professional staff.Avoid this place.

This is the only spot in Charlotte anyone should go to. The entire staff are friendly, personable and welcoming. I feel like I’m just going to see my friends at work whenever I shop here. Great selection. Great service.

Great selection, fantastic customer service, and reasonable prices. Good selection of firearms at very competitive prices. I stop by weekly to see what new they have to offer. Dusty and his team knows me by name and always greets me. Open to reasonable offers, too. Best pawn shop in Charlotte!

They always provide fair prices and good customer service.

Ana was awesome! Super sweet and helpful. She even went out of her way to help me find earrings for my mother because I had no idea what to get. I’ve been going here for a while now and they are all really nice people and always try to make sure both parties are happy. Best pawn shop in Charlotte!

Very pleased with the customer service, the way the process was explained, and the selection of items in the store. Will definitely be returning!

Great shop! Always fair and will work with you to acheive a mutually acceptable price. I dont pawn anything but have lucked up an some stellar deals over the years. I think they are under new management or have recently rebranded but they have upped their service as well.

Great service, friendly and professional/ staff will work with you on pricing... very attentive when you come in with questions very helpful. Sandy worked both a purchase and the layaway quickly and professionally.I enjoy stopping in from time to time, they always have new items for sale, one of the better pawn shops in town there are also three other locations. much better than the Chain of other Pawns. more of a friendly down home old school pawn shop atmosphere. Great customer service 5 stars. Very nice quality items available at a GREAT Price.

Great service and good prices. Very knowledgeable staff!

Be VERY SPECIFIC THERE HAS BEEN CHANGE IN MANAGEMENT SO POLICIES HAVE CHANGED. THEY WILL NOT HONOR WHAT WAS SAID AT ALLLLLLLLLLLLLLLL.

I had a wonderful experience at Ez Pawn! Everyone is so nice and friendly. Yvette is such an amazing manager. Very attentive and with a great personality. Alisha is funny and is great with her customers. Ashley and John are both great with there customers as well. Everyone is always smiling and willing to help you out and give you a laugh while you are there. I bought my daughters bike from this location at a great price! If you you looking for great prices and a great experience come to this location. 3101 South Blvd, Charlotte, NC. I highly recommend!!!

Keith was awesome to deal with! Really like how much better the store looks! Great staff and the new store manager MJ is great!!!

Dusty and the crew have had the tools I needed for the construction job we are on. We also got our job site radio, and the sunglasses I am wearing. Great service, great deals!Will be back..

These guys are amazing. By far the best pawn shop Ive ever been to. Very friendly and fast. Professional is an understatement. Highly recommend. Evelyn assisted me and was awesome!!! Dont go anywhere else

We purchased a guitar that was not very expensive. The name and the look of the guitar is what made us cry. My niece Lauren passed and was an excellent guitar player. The gentlemen gave us a great deal and a great case. He went out of his way carrying it to our car as we cried. Thank you for that blessed experience. We will be back.

Rude and unknowledgeable employees. Won’t do business here again

All 3 of the Johns that run the place are kind gentleman and are right on site, for me it goes past excellent customer service and product . It is the meaning behind what they do, I came there on a day that they were closed and they still helped me and went the extra mile for me, they made sure they had the item I was looking for and even put it aside for me, that’s above and beyond and it means the most !!Thank you guys againTom Green

I googled this facility to find, upon entering approached the counter and two emp. was entertaining a customer that they would not help.Waited patiently, and pawned a item. They require a great deal too retrieve your item. But overall it was acceptable given I choose too do business there.

This was my first time visiting a pawn shop and my experience was so refreshingly easy. I was in a bind and needed to sell some electronics and a watch I no longer needed. I feel the price offered for my items was more than fair. I was there less than an hour total. I will definitely return to buy or sell again in the future.

Ana was really a great help. She took time to explain the paperwork to me and let me know when you get close to the date. Great person and a pretty smile 😙😙😚

Smart Pawn & Jewelry staff are a friendly, nice, and very helpful. I got my daughter a XBOX1 for Christmas 2 year ago the guy that helped me pick it out went above and beyond when I told he she really wanted a pink one but didn’t make them he gave me the name of a website to get a skin from it made her day when she open a hot pink XBOX1 on Christmas. Came back this year before Christmas and got my youngest daughter a hover board. With two small kids and not being able to afford brand new smart pawn was the way to go will continue to do business with them.

Very polite and helpful staff. Pawn loans have been a breeze to do here! Great inventory of musical instruments and equipment.

Awesome place to shop, they have everything you need ... and also offer lay away plan. The manager Christopher was really helpful and knowledgeable... I definitely found my place to shop... thank you Christopher and staff for making my first pawn shop experience one of the best

This place is great! Only pawn shop you can find designer purses and sunglasses at - and their prices are really good! Great staff too - Evelyn is really nice!

I have always had a great experience here - the people are nice and the prices fair

Dan was REALLY AWESOME & helped me out without any hesitation 😊 He is Great 👍🏼 Thanks Dan 🤞🏼

I shop there for products all the time . Especially electronics the staff there is amazing and the prices are fair .. I’d recommend to anyone ...

Was in town and always like stopping by pawnshops to see what treasures i can find. Was immediately greeted by Chad and he helped me out with an item in was interested in. He even helped me find out the weight so I dont go over weight on my luggage. Awesome customer service.

I was in the area and like to look in shops. Stopped here and was pleasantly surprised by the overall atmosphere. These guys know what they’re doing. Dusti helped me purchase a couple items for my wife for our anniversary and was all around top notch. Will definitely be going back to buy more from him. Do yourself a favor and stop in and just talk to Dusti for a few minutes.

Terrible experience trying to get loan on a firearm. All the employees were incompetent and don’t know the difference between a handgun and assault rifle

Great store. I went to sell my Rolex. I heard lots of good things about them. They were knowledgeable and gave me a fair offer.

Bought a Ruger 9mm from Riley. Great experience and very helpful staff. Answered all questions thoroughly. Great price, great gun. Highly recommend.

My favorite pawnshop in Charlotte hands down. The staff is very friendly and knowledgeable. The manager Yvette is the sweetest lady and she is very helpful. The prices are fair and they have a variety of goods!! Definitely shop here first!! Make sure you get your loans here too!!

I was truly impressed with the great prices and quality of the products i purchased. Ana was great!! I will definitely be shopping with this team in the future.

Ive shopped a lot of pawn shops, I can tell you there is no other store in Charlotte with the selection these guys have! They have 3 buildings of merchandise!! The employee took me to all 3 looking for a pressure washer for my business. I found one that looked brand new in my budget. He was patient and even negotiated on the price. He never rushed me even though the store was busy! I appreciate all the time you took. I am 100% satisfied and will be back!!

Good people, good business, very fair !

It was a good experience. I found exactly what I needed at a great price. Monica was very professional and helpful.

Ms. Monica was attentive to our inquiries, offering suggestions and patient with us, making our experience a pleasure. We will be back, Thank you so much.The Joneses

I came to town for a visit and stopped at this store. I must say this has been the best experience at a pawn store I have ever had and I think it was because of the managers Chris and Aracely. They went above and beyond. Excellent customer service!!

The staff is as nice as can be! Need a loan they are very helpful. Sometimes I also want nice stuff at great prices. The store is nice and neat too. Check them out.

Professional and courteous service from beginning to end. Great team work.

Wow! Simply the best pawn shop around town. Great selection of products, awesome prices, and helpful staffs! Alicia always take great care of me when I come through the door.

The staff at smart pawn are friendly, cool and always have been very helpful to me and my family. Also willingly to work with you, I have been there on more than one occasion and each experience was AWESOME!!!!!

This place is amazing they are honest hard working people no low ball pricing and no judgmental staring Ive been there twice this past week and they were my first times going there yet I felt like family Chad helped me the second time around but the first time I came the tall light skinned brother helped me and he was an amazing rep as well. Will definatly be going back soon ps the inside of the shop is a whole vibe, best pawn shop in NC hands down

The entire staff greeted me upon entering the store and was very friendly during my visit. Luis and Clinton were exceptionally friendly and a pleasure to work with. They were knowledgeable, honest and fair.

Go see Chad the manager he will definitely take good care of you! Thanks for top notch customer service!

Great service and very knowledgeable about products . Would recommend best pawn shop in Charlotte !

I’m currently looking to sell my house and potentially move across the country. With that said, I have so many valuable things that I hate to have to sell but I really need the money. Luis at Smart Pawn went over and beyond to help me price my valuables and to treat them with the respect they deserve, seeing as I hate to give them up.I previously visited Cash America to sell my items and can honestly say I feel sick doing so now that I know Smart Pawn is right down the street. From the moment I walked in, funky Christmas music and air conditioning met me along with Luis, who was so very welcoming and easy to talk to. Luis wasn’t pushy and also wasn’t stubborn with negotiating like most corporate pawn shops. He actually WORKED with me and kept it very professional.Not only did I walk away happy with the transactions we executed, but I also got Luis’ card so that I can bring him the rest of my belongings to sell before I move.Go Luis and go Smart Pawn & Jewelry on South blvd!!!! Doing business right over there

One of the better experiences weve ever had with a pawn shop. The staff was pleasant, patient and easy to work with thank you. We will be stopping thru again Im sure

By far the best experience Ive ever had at a retailer. Evelyn was the sales associate who assisted me. She was very knowledgable about all the products I asked her for and went above and beyond to make sure I got the best deal possible. Thank you Evelyn!!! 10/10

Excellent customer service, all the employees were very helpful and polite. If I could I would give them 10 stars

I visited this store and got an outstanding service from Chad. Very pleased with my purchase. Will be back next year on my next vacation. Thank you. 5 stars!

Luis is great and very helpful! I thank you so much for explaining everything to me and making this experience less stressful. Great place to go!

I usually dont write reviews. But when credit is due i have too. Aracely and Evelin are the best at what they do. I work in customer service and they went above and beyond at helping me at what i needed. Very professional and understanding. I highly recommend going here. Thanks you guys made my day.

My experience in this store was less than favorable, when I got in the store there was ONE guy ahead of me. That took forever because he was bartering with the lady, Over some machines that didnt even have serial numbers, needless to say he got her to go up on the prices. Once I got to the counter she still wanted to wait on everyone other than me. Called herself multitasking, not doing a very good job at it cause Im still just standing there... on the verge of frustration because I could not believe the type of customer service I was receiving after reading such good reviews online. This was my very FIRST and LAST trip to a pawn shop, I left there feeling insulted because I wasnt a regular.

Fast, friendly, easy going. Will do business with them again.

For a first timer, it was an easy process. Roderick was very helpful and was able to provide me more than asking for my trade.

I went in there needing some money for something that came up suddenly, let me tell you, it was so easy! They didn’t beat me up about what I was bringing in, were reasonable with their offer, and I left happy! I will be back to buy a tv in the future. Their selection of items is pretty amazing

Great customer service! My husband and I came in looking for a specific item and although it wasnt the exact same item they went above and beyond to satisfy us ! Yvette was very helpful with everything ! We will definitely be back ! Thank you

Amazing service! Was attended really quickly by Aracely and made my mom felt really comfortable because she was able to speak Spanish with her. A+ for being bilingual!! 👏🏻👏🏻

Ana was great she helped me and smiled the entire time. I will definitely be back. Thanks And.

My go to shop in Charlotte when I need great deals and great service. Im always finding something I need here. Super fun and Friendly staff!! The manager Yvette always makes sure to say hi with a smile! . More pawn shops should follow this model!

Ive had my fair share of experiences with pawn shops. Smart pawn is fairly priced and has some of the best customer service in the charlotte area. Dusti went out of his way to help me find exactly what I was looking for AND made sure I got a great deal on it. I will definitely be back.

Wonderful staff with great customer service. Alicia assisted me when I went to purchase a gaming system and games for my daughter. I will definitely return!

They are very knowledgeable about their products and very respectful I would definitely recommend

Place looks a little better hot TVs on now, you walk in and a big Hello from everyone and Ms Ana helped me out with a loan. Will be back She is really a nice lady

Loved this place! Alicia was extremely helpful in assisting me with a purchase. Friendly and courteous staff, I will definitely be back!

Really great selection of interesting items, sporting goods, jewelry, electronics. Something for everyone with great staff to help. I have visited this store for many years and keep going back.

This place is wonderful beautiful selection and Roderick was extremely helpful and his customer service was wonderful !!! I will be back highly recommend

My favorite pawn shop in the Queen City! Alicia always provide great customer service! What more could u ask for....Stop in and check em out! Thank me later!

The whole staff at smart pawn are really awesome. They will go above and beyond to make sure you are totally satisfied with your experience..wether it be a loan, sale or purchase. I had the pleasure of being assisted by Evelyn when i made my recent purchase at smart pawn on south Blvd and she did a great job of helping me and also getting me a great price on my item . She made me feel like i wasnt just a customer but more like i was a friend and we were shopping together. I will definitely be returning for future purchases and will for sure recommend smart pawn to anyone for their purchase or loan needs.

Quick simple and efficient! Nice items in stock as well.

Went there for the first time last week. As soon as I walked in I was greeted warmly by Dusti. He helped with any and all my questions. I will definitely be returning and be sure to recommend this place!If you do go ask for Dusti!

I needed a tool for work and decided to swing by here to check and see if they have what I needed. I was met by a young man named Dusti who was very knowledgeable and seem eager to help me with what I needed. They had the tool at a fair price and Dusti helped me from start to finish. Very pleased with my experience!

Wow these guys wear ties, so professional. Luis is knowledgeable and the staff is friendly. Bought some jewelry at amazing value.

Not only is the entire staff professional they are also very good at what they do. Ive been there on many occasion and typically work with Dusty but everyone there treats you like a friend. They are fair and just.

I hate to give a competitor an excellent review BUT! These guys do a great job. Thank goodness theyre in another town.

This is one of the best pawn shops from the prices to the great customer service I’ve been shopping here for going on a years and never had a bad experience they are friendly very knowledgeable they do not push you to purchase I don’t feel like it’s just a transaction but more of a friendship even when i go in just to window shop I don’t feel uncomfortable and the layaway plane is great to I would recommend this place to everyone

Not impressed, the associates allowed 5$ to stop a sale on a coach pocketbook that was priced at 19.99. The pocketbook was grey woth 2 different pinks. It was covered in stain noy light ones. Im completely surprised that they even bought it from someone even the inside was dirty. I offered 15.00 even. They flat out said no. 20 no tax. I showed them all the stains . Unbelieveable.evidently its more valuable dirty an on the shelve to be tossed in the trash. I do alot of business with smart pawn, cash america etc. Will never be bk.

Overall look of the store is clean. Alot of differsnt products with great pricing!!! Would def recommend to anyone looking for a quality pawnshop.

Smart Pawn is my favorite pawn show in all of Charlotte. Aracely and Cordarryl were extremely welcoming and energetic! 10/10 would recommend to a friend.

Great Deals! Great Prices! Great Customer Service!

First time meeting Ana. She was terrific. Gave me a cute smile