Overall, my experience was great. You simply cannot ask for a better sales person other than Derrick Parker. Not only was he professional and courteous during the process, he was very knowledgeable of the vehicle purchased. I drove over 2 hours just to ensure I went through Derrick for my purchase. It was well worth it and I will continue to do business with him anywhere he goes.

The service was on point, but the communication could have been better. When I made the appointment, I was not told that they were backed up with work and I had the assumption I would be taken car of within ample time. They had to keep my car for a few more days which made me have to take more time off work then borrow someone’s car just to get to work on the days I could not afford to take off work. The service on the car was great once they got to it but in the future maybe add a automated message on the phone warning others due to high demand of work, repairs may be delayed.

I love my Mt View chevrolet..From day one when i came shopping for a new car .Tim Cook was a great salesman.Everytime since then.Service dept is fantastic.

Fist time in service dept !Staff were very friendly and got me in and out very fast ! I was very impressed indeed !

I was expecting to have a bill to pay, but when I asked what my cost would be when called that my car was done, i was told it would be $0. I was a bit excited. Due to the powertrain warranty my car was covered for the repair. Was a great early Birthday present. :-).

Nice people to talk to, but watch yourself buying a car. Checked out a car that was 30k. No rust underneath, BUT the car had multiple warnings lights (told no big deal and they would fix it... should have been fixed during the month its been there already), rusty back brake discs, no backup camera (stated on their own website it has one, but they said it doesnt state that on the sticker in the window...then it shouldnt say it on your website...). Price was a little high, but throw in the issues and thats an easy nope for me. They literally drove it back to the front of the lot after they said they would get it checked out. Probably do the old remove battery cables reset and hope that tricks it for a while. Also, there was literally still dirt on the steering wheel. Could definitely tell it was rode hard and put up wet.They also became very pushy when these points were brought up and stated they werent coming off their price. That was fine. Found a Carvana car that was the same car, except it had 20k fewer miles, $500 cheaper (free delivery as well), a full infotainment setup, a backup camera, new tires, a year newer, clean brake pads and discs, came with a 400 mile or 7 day return policy, AND 100 day or 4,500 mile warranty that covers almost everything. Guaranteed this dealership wont have those return and warranty free of charge.Watch yourself buying from them. They get pushy you know theyre selling you a problem.

I got to say this dealership and of course Tara Phillips helped me get out of a vehicle I thought I could never get out of and helped me get in a newer and reliable vehicle. Tara done an excellent job helping me and explaining everything to me.

Mtn. View Chevrolet had the Chevy model, trim, options, and color I wanted. My salesperson, Jesse Cloud was the best! Attentive, responsive, straight-forward, and eager to earn my business, Jesse led me through the sales process to my complete satisfaction. In fact, the entire team, from sales to finance were professional and easy to work with in their dealings. I highly recommend them!

Check-in person was very courteous and efficient. Service tech was very efficient and quick (appointment was 11:00 to 12:00; car was ready by 11:30). Extremely satisfied.

I was sent an email about “trading keys” I contact Terrance & asked if that was legitimate, and he said it was..told Terrance what I was interested in & when I came to your dealership he had a truck I liked already pulled up!! Amazing customer service!!

I am beyond disappointed in Mountain View Chevy. :(My daughter bought a new vehicle there a couple years ago. I bought one from Mountain View Ford the same day.Every time she would go in for any covered service, they would try to tell her that she didn’t have coverage. Fast forward to this week, and she needed a tire.Purchased Road hazard coverage when she bought the car. Evidently someone had cancelled the coverage? After they cancelled it they reinstated it the next day. ALL WITHOUT HER PERMISSION.The warranty company refunded someone but it wasn’t the loan holder.Someone made some extra money at her expense.I’m sorry, but if it looks like a duck and walks like a duck…..we’ll you know.After trying to charge my daughter almost 200.00 for one tire and upsetting her using intimidation and gaslighting her to think it’s her fault - our whole family is done with Mountain View.

Matt in the service department went out of his way to make sure my every need was meet . I travel out of town for work I explained he said it was no problem . I even had a blow out on the loaner car they have given me he explained he would be off in the morning but assured me he would have someone take care of me when I arrived. And he did everyone I came in contact with was very professional. I couldnt thank them enough. Will definitely be back

They did a good job but 2 hrs is way too long for an oil change especially with an appointment.

Had an appointment, but still had to wait forever. Was told by the technician that they would program my tpms sensors for me. When the lady calls to make my appointment for the airbag I reminded her of this and she acted like I was lying and had to go ask the technician herself.. he confirmed that I was telling the truth. So she scheduled me for my airbag and she said she put in a little side note for them to program my tpms sensors. However they did not program them... if fact they were never mentioned the entire time and there was nothing in the paperwork about programming them... now Ive got to make another appointment just for that... it couldve already been taken care of..

Fast but the techs didnt put my green tire caps back on the 2 front tires.

Great experience in purchasing new truck. Excellent service and attention given to me and my family.

Today I went to the service department at MTN View CHEVY. I had a 930 am appointment and had to take my four year old with me. When I went in Jeff asked how he could help me, I told him I had a appointment. He then asked if I would be waiting with them, I asked him how long it would take because trying to keep a 4 year old occupied while at a car dealership is insane. He told me it would be about a hour and he would do what he could to get my car straight back and for. Quickly. So I told him we would wait. One hour from the time I got there and only 30 mins from my original appointment time he had my car service done and we were ready to go! I appreciate the hard work and timely manner it was fine in! Thank you so much!!

I brought my 2020 duramax truck in to have the oil changed. At my previous chevy dealership the fluids were topped off at every service visit. No fluids were topped off and the windshield washer fluid was empty also 2 days after the service the fuel filter warning light came on stating the fuel filter needed replaced. When I called the service department the associate stated that we need to ask for that courtesy! I am not pleased with the service at Mt. View Chevrolet and will be finding another dealership to service our truck.

Went in for a regular service, walked out with a new car. Everyone was great and very helpful. Tenesa, Tara, and Bob all did a wonderful job!!

I am so pleased with my experience at Mtn View Chevy. DERRICK was a phenomenal help to get me in a truck, even staying late after hours and being the last purchase of the year 2020. I can’t explain my gratitude to the staff for baring with me staying late and having an amazing attitude throughout the whole process. I HIGHLY recommend if your are looking for a vehicle this is the place to come! You won’t be disappointed. By far my BEST experience purchasing my vehicle. I can’t thank the staff enough. Thank you Derrick I love my truck.

Matt G is the absolute best service advisor I’ve ever worked with

I went to the service department for oil change and the checkup the service was terrific and I was in and out in less than 1 hour great job mountain view Chevrolet

I always have a great experience with Mountain View Chevy. They always take care of me and my vehicles and are always friendly, informative and responsive. Whether it’s just an oil change or a completely new transmission, the level of service is excellent!

Dakota helped with phone pairing issue was great. Thanks to him and receptionist couldnt have been nicer. Sorry that I could not remember receptionist name but she was extremely helpful.

Great place to buy a vehicle from, but when it comes to service and needing something done on it you can forget about it, recently had my frame “under coated” here and they only did the visible parts on the sides of the frame not the actual bottoms of the frame or anything.

Very friendly, professional staff. I had the pleasure of working with Derrick Parker. He was the best; very helpful and professional. He made the whole car buying experience easy and fun. This dealership seems to be a well oiled machine. They work hard to help you find and purchase what you’re looking for. I’m a happy customer. I will be referring all I know to this dealership.

I feel like I was scammed. I paid almost $180 and got my car back with my tires totally unbalanced with 33, 34, 30, 34 air PSI in my tires. I had to go to work so I couldn’t turn around to take my car back

Loved my experience with Eric Hill and Buddy! Professional from start to finish, and made the purchase process absolutely seamless. Eric went above and beyond to earn my business, and I won’t be visiting anyone else for my next truck!

There is always an atmosphere of professionalism and everyone offering to help. Very friendly associates, which is greatly appreciated. I receive an oil change, and left to go home, heard and unusual noise from my rear tire on drivers side. Returned to dealership, an associate asked me to back the car slowly so he could check, he found a wire had attached itself to my tire, on my way home and removed it. Im sorry I didnt get his name, but would like to thank him, again.Thank you,Mary Reed

Custmer service and getting me out in a timely manner was great!!

My 2018 Chevy Blazer was getting water in the floorboards. I scheduled the service with Jeff and brought the car in. Jeff was very polite and kept me well informed of the process that was happening with my vehicle. After seeing that my vehicle was taking longer than expected, Jeff called with a loaner vehicle for me to use. Jeff took everything out of my vehicle and placed it in the loaner and had me ready to go in less than 15 minutes. Jeff went above and beyond professionalism and considerate. Thank you Jeff.

I was nervous going in because I needed a new car but I didn’t know exactly what to do. Jade was very helpful at not only finding a car, but making sure I wasn’t scared and I understood everything that was going on. Jade introduced me to the rest of the staff that would be helping me and they were very helpful as well! I would definitely recommend all my friends to Jade for their future vehicle needs!

Tara Phillips was great to work with today in the pouring rain she helped me from the time I walked in and was patient with me even when I was indecisive about which car I wanted. Everyone was very nice and respectful that I came in contact with (Buddy Whaley, Andrew). THANK YOU I will recommend anyone to come do business with the team at MTN VIEW CHEVY ❤🙂

Whole team was professional, helpful, and quick! Made the process easy and fast

Lost a multi purchase customer. BBB Complaint being filed. Sold vehicle back to dealer and have not received the money owed.

Hendricks dealership in Atlanta could not locate a vehicle that we wanted I saw that your dealership had access to one so I contacted Jade and she got the vehicle for us and did an excellent job and preparing the vehicle for delivery she did a great job and explaining all the details and was very helpful we also spoke with Buddy and he guided us toward the warranty that we should have gotten so the experience was excellent Its just too bad that we live in Stone Mountain Georgia and well have to get service in our area

My 2017 Silverado 5.3 has vibration under a load. Also when accelerating from mid throttle to full throttle the engine has valve ping from the timing advancing too much and seems to hesitate almost like it has a miss fire. I explained to the service advisor how to reproduce what the truck is doing but when he called me back I was told that the technician drove my truck and there was nothing wrong with it. This is my first Chevy and I hope this is not the way they are supposed to run.

Service personnel was very professional and accommodating.... service was completed in a timely manner

This dealership was amazing. They made everything very easy for us! We will be back in the future to buy another car for my fiancé! Johnathan and Buddy are great people!

It was my best experience ever my sales rep Jessie treated me like family and he’s always calling to make sure everything is OK with my vehicle that is the best customer service ever

Great place to purchase a vehicle!! I have bought 3 from them and it’s always a great experience.

I experienced bad communication from service tech until service manager and general manager intervened. I dropped of my vehicle at 930am for my 10am appointment on Monday January 18, 2021. I was told by one service tech that there is a chance they might not be able to complete the work until the next morning. Another service tech was going to be in charge of my vehicle and will call to give me a quote and let me know of my options. I did not receive a call until I called the dealership at 5pm that day. I was told my vehicle is just going into the bay and my service technician is busy but I could leave a voicemail. I left a voicemail and never got a phone call. Tuesday I waited until 2pm to get an update but never got anything. I waited in the waiting area from 2pm to 4:30pm and no update. I could hear service tech laughing and not busy with people. At least 2 people dropped off their vehicle and got it back while I was waiting. 2 other people were already waiting and got their car back. I went to the front desk and saw a few techs without their mask on walking back to the desk. I was told they are taking my car into the bay now and would take awhile to get the update. I asked for the manager, Mr. Harris took over and got my quote in 1 min. I was told that those waiting in person take priority over drop off vehicles and appointments do not matter. Unfortunately, It would not be ready until the next day, Wednesday January 20 at 10am. I sent a message in the MTN Chevy website chat room about talking to the General Manager. I got a voicemail from Mr. White that he will get some answers. On Wednesday, I arrived at 830am and waited again in the waiting area. 10:30am I was told that the bearing was rusted and took longer to replace. I was able to sit down with Mr. White and talk about what just happen. My car was ready at about 11:10am. There was 1 screw that still needed to be fixed and a mechanic was able to pop it back in place. After leaving the dealership, I emailed Mr. White again about an invoice issue. I was told that the total labor hours was just over 2 hours and was initially only charged for 1.5 hours but it should have been half off on labor. Mr. White said he would send $100 gift card.

They where fast and friendly. Great service.

Waited too long for an oil change but satisfied with the work done.

I DROPPED MY TAHOE OFF FOR A RECALL,THE SERVICE WRITER MATT WAS VERY NICE AND HELPFUL.THE WORK WAS DONE IN THE TIME THEY TOLD AND I WAS VERY PLEASED.

Jeff and all the employees were super nice.

Matt did a very good job, keeping me informed of what was going on

I was simply going to pick up my Cruze from service and stopped to look at new SUVs available. Tara Phillips came out to answer any questions we had and made me feel so welcomed. It was close to closing but she was more than happy to help. She was able to get me approved quickly and now I am the proud owner of a new 2021 Chevy Trailblazer. Would definitely recommend MTN View Chevy. They have always been wonderful with taking care of me with the 2016 Cruze I purchased from them. I am a return customer and was not disappointed in my newest experience. Thanks Tara and the whole MTN View team!!

We needed an oil change while we were traveling from Texas, and they got us in and out in about an hour. The staff was very accommodating and friendly!

You tried to rip me off. You wanted me to pay $1,689 for a new catalytic converter because the engine light came on. Well, the issue has been resolved now with a reputable company and it didn’t cost me not even $20 and then even more you charged me $150 +tax for diagnostic. Shame on you Mountain View. I will never go back again and I will put this in social media so everyone knows about your dealings.

Eddie Bartlett was great. He took a lot of time and made sure I was happy.

Staff very courteous and professional. Checked all systems and made recommendations without pressure to schedule. Comfortable location for repairs

The service advisors are Awesome! They inform you about what is going on with your automobile as soon as they can. They are so professional.

I called last Friday July 16, 2021 to get a service appointment. I asked the price of the oil change price I was told $44.95, after a 2.5 hour wait yesterday with my 12 oclock appointment. I was charged $68.78 i questioned the amount and the super hateful lady said that is this months price. I WILL NEVER RETURN TO MTN VIEW!

Fast, fun, and professional. No pressure. Smoothest purchase ever

Had a great experience working with Jade Christensen! This is my second time buying from Mountain View and I continue to be impressed with their commitment to customer satisfaction. On both occasions they have impressed with their attention to customer care and patience working with different situations and requirements! Thanks Jade 5/5 and thx Mtn Veiw!

Matt was excellent. Got me in and out.

The Salesman was So Friendly and Answered all questions thoroughly!! And was able to help us get what we Wanted..

This place is a joke,I went in with a Chevy truck with less than 70,000 miles on it and they offered Me 2,500 dollars.lol you cant buy the transmission for that price. Needless to say I went to 3 other dealerships and was offered several thousand dollars more, watch out for the crooks there out there

Derrick Parker was fantastic to work with! Felt like we were working with a long time friend.

They were fast, friendly, and kept me in the know about my car.

They communicated well throughout the whole process.

Created promptly, finished in less time than expected.

Before I even stepped foot at the dealership, Justin deserved 5 stars. He was communicative and on top of everything! I requested a test drive for a vehicle that wasn’t on site as yet and he made sure I knew when it arrived and when I could come and test it out. Upon arrival to the dealership, he was already waiting with keys in hand for me. He made the paperwork process simple and I was able to get everything that I wanted at a price I can afford. 10 out of 10 recommend! A side shoutout to Ben in Finance who got me an amazing interest rate on my loan. I couldn’t have picked a better place to purchase my new SUV. Thank you

Finished in a timely manner. My advisor was incredible and very thorough when I asked to give any recommendations on service. Overall a great experience.

This service experience was unusually great due to Jeff H! I wish it was this easy every time.

Jade, Andrew and Ben did an awesome job. I would use Mtn. View Chevy again to purchase a car. An on a side note they have a great service department. They service my C6 Corvette Grand Sport and my 19 2SS Camaro. Very strong and solid dealership all around.

We spent last Saturday test driving vehicles to find one that we wanted. We decided on the Chevy Equinox Premier and spent the next few days online trying to find the exact one we wanted. We found it at Mountain View Chevy and drove an hour there last night to buy it. We arrived at 5:30 pm. There were no other customers around and we spent some time walking around outside and not one person came out to greet us, despite making eye contact with us through the windows. Since we really wanted the vehicle, we then went inside to make contact with someone. There were two employees in the office straight ahead as you entered. They made eye contact with us and continued talking. There was a salesman in the cubicles off to the right. He was asleep. Then another salesman walked right past us and into the office of yet another salesman so that they could talk. We waited and waited and still no one bothered to make any contact with us at all. We decided to leave and still no contact. They just lost a $35,000 sale and wasted our evening.

Those guys were outstanding. I had an extremely difficult situation with my credit and they were not only able to put me into a vehicle but they were able to put me into a brand new one at a payment that was no more than comfortable for me and I am extremely grateful. They listened to my initial explanation, and reacted with a realistic offer. Thank you!Scott Feuerstein

The experience was great and comforting. The team, especially Jade, were patient, kind, and helpful. Would highly recommend to a friend/colleague.

Technician was very friendly and helpful. He explained in detail what other service my car needed.

Fast, friendly, thorough service!

Had a great experience in service, thanks Michael!

Well I haven’t gotten my truck yet but every thing else I am completely satisfied

The service was fast and accurate. I was able to check my vehicle updates on my Chevrolet app and everything was on point. 100% Oil, Tire Pressure 35 & rotated, and more... Thank you, GMC for all that you do!

Im very satisfied after visiting Im happy with the work and the positive attitude of the work staff @ My View Chevrolet

Always does a great job. Thanks for taking care of my truck!

Everyone was awesome and patient. Dakota was a great salesperson!

Both my neighbor and I brought our Chevrolets to you at different times, for maintenance and both of us were quoted a high price for repairs. Once we both researched, we found the repairs to be under warranty. Too much of a coincidence to happen twice in the same neighborhood. We like the convenience of your service dept. but it is lacking. Jeff was very nice as was Scott, but even though I can walk home I will not come back. 50% of the time you dont even answer your phones. For you all not to check to see if something is under warranty and make the customer tell you that it is, makes me really wonder who is running the show over there. I have gotten 2 emails now from you all encouraging me to buy a new car. How about putting that energy into your service department?

Jeff Haney is always good. Dealer didn’t have any trucks to look at but was

They did what they said they would do . I am pleased .

They were great we felt like family will sphere with family and friends.

Thank you to Jason and all of Mt View Chevrolet for the repairs on my 2016 Tahoewe have purchased several Vehicle from the dealership and Mt View Chevrolet is the Best

Great experience! None of the run-around Ive experienced at so many other dealerships. Larry White generously offered to take a deposit because I live out of town. And Tarrence Johnson was so helpful.

UPDATE: The General Manager Reached out to me immediately and apologized about the situation. He was very nice and sweet. He assured me that he corrected the problem. I am willing to give them another try! Thank you soooo much for reaching out to me about my experience!Customer service was poor. It didn’t feel like I was a valued customer. Wasn’t told that my car was done. I had to go outside and saw my vehicle. When I ask they said it has been completed. (I was waiting in the lobby). I didn’t receive details about my vehicle. I had to ask for them to give me a print out. At other Chevy Dealerships, they wash your car when serviced, but this location didn’t (first time coming here. ) and the price was $20 higher than the Chevy Dealership. Overall, horrible experience and will NOT be back.

As usual the service department did an excellent job. I always appreciate when Im remembered by an employee. I was met by Jeff Haney, who is usually the one that checks me in. He immediately had me checked in and my 2017 Chevy Cruze was being pulled in for its oil change. I was in and out in about a hour.

One hour and 45 minutes seems very long for an oil change.

It was great! Jesse was wonderful !

Jeff Haney is a top notice employee. Honest and trustworthy. Thanks again Jeff my truck and I appreciate you.

They wouldnt return my phone calls, took over a week to have my truck looked at and wouldnt get me a rental car until they looked at my truck, service was awful. I will never buy a truck from them again.

The service was great

This is Mr. Sanders Cooper. I took my 2017 Impala Premier to Mountain View Chevrolet twice for a strange noise in the front end. The first visit, the struts were replaced. Problem not resolved. Had to take car back for the same problem. The shop foreman went for a test drive with me and heard the noise. Had to leave car at dealership again for almost (2) weeks. Dealership had to call General Motors in Detroit regarding the problem. I was advised that the engine cradle had to be tightened up and the bushings were lubricated. On October 9, 2020, I was notified that my car was ready and was advised to drive the car around some to give the lubrication time to work in around the bushings. I have been driving the car and it is starting to do the same thing again. It occurs during acceleration and turning. So the issue has not been resolved. One other issue is the customer service. When calling the service department, a majority of the time there was never anyone available to speak with me, or return my calls while my car was being worked on. On yesterday I called the dealership service department regarding the issue. I had to left a message for the Shop Foreman but I never got a return call. The invoice number regarding my last visit is: 448106.

Abdul was amazing. He was very knowledgeable about the vehicle I purchased and he had excellent customer service. Abdul made us feel comfortable about the purchase and doing business with this company. We had just walked away from the vehicle we drove 4 hours to get at another dealership and didn’t have any plans on buying the Sonata. Abdul sold me on the car because he was so excited about it, he is hands down the best salesman I have ever dealt with and I rate him 5 stars. Once we left his office and had to go do business with Tim Cook the atmosphere shifted to very uncomfortable. Tim couldn’t seem to understand that we weren’t financing but buying the car before we left. He was so distracted by this fact that he didn’t even do the title paperwork and 2 weeks later I had to email and call Brandon Mathis to get that part done. Tim is the reason I rated the overall dealership 2 stars. His customer service was awful.

Lou was amazing and made it happen. I was about to go look at another dealership, no need Lou was the man of the hour and found what I wanted in the price range too!! An amazing experience and I will be back!!!ThanksSheena BishopDunlap, Tennessee

My service experience at Mt View Chevy was excellent! The customer service and professionalism was above and beyond. Dennis in parts, Jeff in service, and the knowledgeable technician who changed my tire on my 2018 Chevy Cruze made a routine oil change and tire rotation a memorable and heartfelt encounter. Especially during these times, small acts of kindness goes a long way and does not go unnoticed. Truly, thank you for what you do!

Tenessa checked me in quickly, had the transporter take me back to work and had her pick me up when repair was complete. Had a very quick check out. no waiting.

I had no problems everything went smoothly and the gentleman that waited on me was very curtious.

Had an appointment at 8:30. Arrived on time. No one looked at the vehicle to diagnose the problem that day so they kept it overnight. Around 1:00 the next day I call to check on it. Again, no one has looked at the car and I am told they will not get to it. My car sat for two days and I had an appointment. What good is your appointment system when it was going to be three days before anyone looked at it. I had to go pick it up on day 2 (Friday) because I could not be without a vehicle over the weekend. I took the car to Integrity Chevrolet for service and diagnostic. I should mention that I had a previous repair months ago and the same thing happened. It took 2 days to address the issue. Extremely disappointed in the service department at Mtn View Chevy.

It was easy and pain free, great people to talk to and all around wonderful event. They go above and beyond to get you in a car.

Lonnie was AWESOME!