Excellent customer care, treatment and handling, from making the initial service appointment, and even having to reschedule due to a last-minute emergency. Scheduling was simple, quote for work was accurate and brand new loaner car was very much appreciated. We have been customers for more than 20 years and I always appreciate how attentive and responsive the service department team is at Lexus at Chattanooga.

My Service advisor Eric Robinson was spot on. He had my LC500 serviced in a timely manner. I trust the things he suggests to repair on my car are the truth and he is not just trying to get me to buy something. He knows about my car and any questions I have, I can reach home on his personal cell 24 hours a day. I will continue to use Lexus of Chattanooga as my preferred dealership. Thanks Mr. Robinson! You are a 5-Star advisor. I think Lexus should give you a big raise!!!!

John Cate is always available and helpful when maintenance is needed on my vehicle. I always have a loaner car ready and all maintenance is discussed in detail. I’m kept apprised of the status of my car and pick up and check out is always easy and quick. Thanks John for always making the maintenance process seamless and your pleasant attitude and smiling face is always welcomed.

The staff provided me beyond exceptional buying experience. They were caring and went the extra mile to help me buy a exceptional suv.I will return to buy a vehicle from the incredible staff at Lexus of Chattanooga. Marc Bales is a knowledgeable car salesman and I would highly recommend him for your buying needs. Plus the Lexus buying experience was the best I have ever received. Finance staff and everyone involved gave the greatest service o could ever ask for. Five star service all the way. Thank you dearly Karen

Went in for my first service on my RX 350. The service department and work performed were great. They need to adjust the heat in waiting area it was freezing in there. Edited due to Lexus responding. Will update on my next visit.

I purchased my Lexus in 2012. I have always experienced exceptional service. Ryan has been my service contact for years and is amazing. He has always went above and beyond.

Thanks to Andrea for always helping make my service appointment a pleasant experience.She coordinated an extra needed service with regular appointment. This saved me an extra trip to Chattanooga.I am always able to contact her with answers to questions about my vehicle.Thanks so much Andrea! # 1 service consultant!

I recently purchased an NX300. Curry was my salesman and he was awesome. Great customer service from the moment I stepped on the lot. He was happy to show me multiple cars until I made a decision. I will definitely be a return customer!

Good experience and service. Disappointed they did not stock what I believed to be a commonly needed part - headlight bulb for IS250, which I later overheard parts person say they would order and stock. Very personable service manager.

Billy Ingram was awesome to work with. Best experience buying a car I’ve ever had. Billy went above and beyond meeting my expectations and requirements. Thank you for the awesome buying experience.

Experience 1: I pull up and I’m looking around the lot, a salesman comes out and asks me how I’m doing, he notices I’m young and turns around and walks off.Experience 2: I’m looking around the lot on a Sunday, Im looking inside an unlocked car, a manager driving a BMW X6 walks up and says “let me help you out” and locks the door, and runs me off the lot.Experience 3: I visit during open hours, I’m invited into the business managers office in the back, he tells me I don’t have any ‘auto-credit’ (which doesn’t exist) and treats me like I’m not worth anything because I’m young, twenty years old.Now, I may be young and my credit may not be perfect but I expect to be treated like the other customers. I’m running my own business and I am a potential customer, Genesis and Lexus are my two favorite brands and I love them both equally so it’s one or the other and I’m basing my choices on dealership experience and so far the Hyundai dealership has treated me like family. I would also add that I would go as far as Atlanta or Knoxville to buy a Lexus so I don’t get treated like a peon.If you want younger customers, treat them like your older customers, even though we aren’t buying right away, because my generation will one day be the ones who have all the money and experiences like these will be a factor in our decisions.

Always courteous and helpful. They want to make sure you always have a positive experience no matter what you are there for. The entire staff is friendly with a smile.

My experience with Lexus of Chattanooga has been excellent. Eric is my Service Advisor and he is exceptional. He provides honest and sound advice regarding my vehicle. Professional and Customer Service Oriented. 🙂

Glad that John Cate was able to fit me in for determining and fixing the slow tire leak. Also glad they were also able to fixed the loose front under carriage cover! Thank you, Thank you!

Ryan is a very personable and professional service agent. He makes sure we are taken care of.

As usual, the service was top notch. Andrea made sure to keep in touch with me about timing, and they made sure I had a loaner for the entire time. Thanks again!

Lexus of Chattanooga has outstanding customer service in every department! Everyone has gone out of their way for years to make absolute certain that we have the best experience possible. Marc Bales is simply outstanding and portrays the exact symbol of perfect customer service. I will definitely buy another Lexus from Marc! Andrea Mashburn always goes the extra mile with service making absolute sure that I am not inconvenienced with my busy schedule when I have to come in for service. She always has a loaner ready to go. Mason Swan in service is fantastic. Never misses anything and actually goes the extra mile to make sure that everything is perfect, even if that is not what I came in for. That is exactly what exceptional customer service is all about! WHAT A TEAM!!! Thank you Lexus of Chattanooga!

Terrific Service experience. Ms Andrea Mashburn is a delight to work with. She is communicative, knowledgeable, personable, but most impressively, direct and to the point in clearly explaining every detail of the repair needs of my car.Keep up the GREAT work!!!

I took my 2017 Lexus in for a oil change and rotation of my tires and they found my water pump was leaking and replaced it. It costs a little more to have it serviced there but they check and inspect everything. I’m thankful they caught the problem and I wasn’t stranded out on the road. GREAT JOB, LEXUS OF CHATTANOOGA AND THANK YOU SO MUCH!

Ryan was absolutely wonderful, had my car in and out in no time. Honestly this was the first good experience I’ve had since purchasing the car. I know who to ask for next time I need anything on my Lexus done. Thank you for the great customer service.

Great service experience! Eric was great to work with!

It was a last minute service that was needed. Maria was very helpful in getting us in and getting us out within just a few hours. Wonderful place and people.

The service I received was excellent from the minute I drove up to when I returned to pick up my vehicle. The staff was courteous, caring, kind and efficient. Ryan explained in detailed the service my vehicle was scheduled to receive to ensure I was in agreement. I loved the convenience of not having to wait for a ride for drop-off and pick-up to work or to home which has always been a pain for me with other dealerships.

I received the upmost caring and professionalism here at Lexus. I actually purchased something far better than I intended. I love my car!!!

I took my car in for a recall issue. Ryan in Service took care of it right away. He made a few maintenance recommendations with no pressure. Great place with excellent customer service!

They truly went above and beyond to serve us appropriately. We only have an older used Lexus and they treated us as if we had bought a brand new one.Just needed a simple part replacement and they investigated to see if we had anything still under warranty that might need replacement (and found a couple of things that they could replace at no charge to us). Funny thing is that my wife really wants a new GX 460. We’ll be doing business with them because they understand the right way to do customer service and add value to people in order to gain repeat business!

Lexus did a great job servicing my vehicle. Audrey Mashburn provided excellent service. She explained in detail what was done to my car and why.

I had a great experience with Lexus of Chattanooga! Once we got down to the problem, the car was worked on and I was offered a loaner vehicle until mine was complete. Great customer service! Ryan Kennedy is an exceptional service advisor. He took wonderful care of me and was very meticulous about helping me understand the issue regarding my GS350. Thank you!

I had my 10,000 mile service yesterday. Andrea was wonderful in getting it set up at a convenient time for me. The service was quick and easy. Everyone I talked to was so nice. A great place to do business.

Wow, Wow, Wow! The service was exceptional. I had concerns regarding a slightnoise with my brakes in the morning, however after review of my brakes, Ryan explained why I was experiencing the noise. Additionally, Ryan informed me that my brakes and brake pads were fine.Thanks Lexus of Chattanooga! YOU ROCK!

I have never had a single bad experience at Lexus of Chattanooga. They are considerate of your time and work with you to get your service done quickly. They provide a loaner car, which many places do not do. I love it that you always leave with a clean car.Jennifer is so personable. We truly enjoyed working with her. Lexus is very fortunate to have her on their team!

Eric Robinson and the service staff was very helpful in providing the service that was needed on our vehicle. They always have been helpful and supportive of our needs in getting the best service possible.

The Lexus service department always offer incredible service. They get you in in a timely manner, they are efficient, and provide a loaner car if needed. I always work with Andrea and she offers terrific customer service.

I was so impressed with my experience at Lexus of Chattanooga this week. We have been using the service department for years but this was the first purchase we made from them. Everything was incredibly upfront and transparent. The dealership manager and the finance professional were so kind and helpful. We love our service rep...Ryan Kennedy...as well. He has been taking good care of us for a long time now. The real MVP however is our sales consultant, Mr. Fred Fortson. He was incredibly kind, so patient, and he really worked to get the best deal possible for us. I was extremely pleased with the generous trade allowance and the price of the new vehicle. I actually got a better deal at this dealership than I did at Birmingham or Atlanta. I would give Lexus of Chattanooga more than five stars if I could do so!

Great Dealership to work with! One of the smoothest buying experiences I’ve ever had.

In 30 years I’ve never had a negative experience at Capital Toyota and Lexus. I did have a less that wonderful experience at the body shop. My first purchase was a 1993 4Runner. Over the decades my family have bought many Toyota and Lexus vehicles from Capital Toyota/Lexus of Chattanooga and utilized the exceptional services for general oil services and Tires. Believe it or not they are competitive on tires for cars.

Friendly, professional people. Erik coordinated the 90K mile service on my neglected 12 year old Lexus. It’s like a new car now. Expert service, good communication, lovely people.

Maria along with everyone who works there are all amazing! Easy and convenient every time! Highly recommend Lexus Of Chattnooga.

It was my first time traveling to this dealership and I loved the entire experience. I was warmly welcomed by Mrs. Andrea Mashburn who went above and beyond the entire time I was present. She ensured that I was accommodated while waiting for the service to be finished on my car. We remained in contact being updated about the status and cost of the service. Alongside Andrea I also appreciated the help of Jennifer and Mike. If I could give 10 stars, I genuinely would as the entire team is amazing and knowledgeable with a genuine passion for helping others.

Had a very positive experience today with a really nice young man. His name is Michael Platt. He was so helpful. He assisted & guided my husband and I throughout our buying experience today. Lexus is lucky to have you onboard. Thank you so much for your patience. Patty S.

My experience was excellent. Andrea was wonderful. She answered my questions and made sure my car was serviced as needed. Mike in the service department called to verify that the car had been serviced to my liking. Amazing experience.

Andrea was super knowledgeable and helpful. The experience was quick and easy! Highly recommend!

Great. Got my 30k service. In and out, no problems. Andrea checked to see if there were any areas that needed special attention. She reviewed all previous service to assure what was needed. Thorough, professional and timely. Great customer service.

Always courteous and very accommodating, fast service and helpful staff. Couldnt ask for more from their a service department. As long as I own a Lexus, I will be a very happy customer!

Lexus of Chattanooga has an excellent service team. And John always takes care of me. I always know my car is in good hands when I leave it.

Always top level service and efficiency! My service rep made sure to inform me about things I was concerned with and is always super honest and explains everything very well!

Chattanooga Lexus told us the repair would cost $730 and was not covered by our Lexus extended care warranty. We thought this was in error and contacted Lexus Financial Services directly. Lexus Financial Services told us the repair was covered and gave us an authorization number. Chattanooga Lexus checked and found that we were fully covered. Lexus Financial Services said Chattanooga Lexus had originally submitted an incomplete claim and so it had not gone thru the system. We are very unhappy that Chattanooga Lexus failed to do the extended warranty correctly and then automatically said it was not covered (which they should have known was untrue) and that we would have to pay out of pocket. When we asked them to contact Lexus Financial again, they originally refused, saying we had to do it. So we did. Finally Chattanooga Lexus did call Lexus Financial. The repair was made under an extended warranty authorization of $598.31. When we picked up the car, Chattanooga Lexus gave us a bill for $598.31, bit did not ask for cash payment. We assume this bill will stay open till they are actually paid by the extended warranty. Until now we had been very satisfied by Lexus and were planning to continue buying Lexus cars. However, we no longer trust Chattanooga Lexus and this is a serious problem for us.

Lexus of Chattanooga is by far the best service dept in the southeast and maybe entire US. Randy has assembled a first class team. Entire staff acts with the utmost professionalism and courtesy. They go out of the way to provide top notch customer service. Having the vehicle cleaned and detailed is a nice touch and prices are extremely fair. My wife is very comfortable taking her car there when i am not able. I wish they could work on my GMC truck. Great great people

I don’t own a Lexus but I and my car are always welcomed with friendly smiles and courtesy. You have a great team there. Randy Hatfield is the absolute best.

First time in a long time that I’ve had a great experience at service department. My hats off to John, great guy, highly professional and helpful. Lexus of Chattanooga will be getting all of my future business!

Does the manager have daily meetings to encourage the staff that customer service reigns supreme?? It would seem so! Jennifer called me at 8:03 to set up the appointment with the service dept, I was greeted upon arrival within a minute, and Eric sent a text to set up communication. My car was ready when promised, as they even called my mechanic back home to explain the repairs needed.

Ryan Kennedy, the Service Representative for both my Lexus vehicles, continues for over 8 years now, to provide the most professional, effective, and cost efficient, service of any vehicle I have ever owned in 65 years of driving. The value he brings to the Lexus experience makes the cost of owning and operating this line of luxury cars well worth while. Great job!

Extremely professional, courteous and prompt. There is a nice, comfortable waiting area with refreshments available. Andrea Mashburn (in service dept.) is the BEST! Always personable and friendly!

Lexus service is the best. They work by appointment (easy to set up), which means no waiting when you get there. Very knowledgeable staff, easy in and out with a loaner if you prefer to not wait at the dealership. I’ve worked with Andrea for several years and she is awesome!

The salesman was great. The one who handled paper work was so nice. I would recommend Lexus to any one.

These folks go out of their way to please. Great service with the nicest people.

The problem that was suppose to be fixed was actually not fixed at all. And now they want to charge me for 2 hours more for labor to do what should’ve been done to begin with.

I had the most amazing experience at Lexus of Chattanooga! My car had numerous issues, some I was aware of and some they discovered, and it took 3 weeks to correct everything. Ryan kept me updated on everything that was going on. He was very professional and true to his word on all charges. I will definitely be a repeat customer.

First time getting our car serviced at Lexus of Chattanooga and Eric was our service advisor. He made things so easy, was incredibly friendly and helpful, and the atmosphere was very relaxed. We will definitely be back!

Shopping here was such a pleasure! My wife and I are expecting our first child and we knew we needed to trade up to a 4 door. What was intended to be an impromptu test drive on our off day turned into a great buying experience! Not only do we love the quality of our Lexus GX460 but we were treated so well during the buying process. The whole team was professional, honest, and never made us feel pressured to buy. We were lucky to be helped by Michael Pratt (Sales) and Leigh Anne (Finance). We will certainly be repeat customers.

Best experience purchasing a vehicle. Michael made it stress free and seamless. We were in and out within an hour and had a detailed technology tour. -from Nashville

Had a terrific experience in the service department at Lexus - Andrea was able to work me in and get my car in front of a tech, Mike, who did a thorough job of checking it out, and making sure it was all as needed. Ill be certain to come back and get my LS serviced here. Thanks, again!

They are the best service department ever..the best dealership around....I cannot say enough good things about Lexus of Chattanooga.

Lexus of Chattanooga has provided a great service and always takes care of me when I come. Thanks again for all you do!

Lexus service is always accommodating, provides me with a loaner car and finishes my service by the tome promised. My service advisor Andrea is the best!

Wonderful experience all the way around. Thank you Dale and Will.

Great service. Had a failed wheel bearing on my 2017 rcf, it was actually a month out of bumper to bumper before i brought it in, but it had obviously been going bad before end of warranty period. They replaced it free of charge. Took appropriate amount of time for the replacement, and they gave me a 2021 rx350 to drive around chattanooga instead of having to wait at the dealership. Ryan Kennedy was the service advisor and is a top notch guy. Not personally a big fan of dealerships myself as i typically do all my own maintenance and repairs, but if i needed work done for one reason or another i wouldnt hesitate to bring it back.

Treated me with the upmost respect and were very professional. Changed my oil and gave me a free car wash as well! Great people highly recommend them!

Ryan and the service team do an excellent job in caring for my older Lexus. Communication is great and the work is excellent.

Recently had both my Lexus vehicles serviced at Lexus of Chattanooga. Andrea ensured everything went smooth including scheduling and loaner. Service was completed as promised. No issues!

These people are absolutely amazing. I am a college student, so my budget was definitely not the highest. However, this place still treated me wonderfully and found me a great car within my budget. I can not stress enough about how good the customer service and their attitude was. These people treated me like as if I was their own kin and I was blown away by everything they have done for me. 10/10 would recommend this place to all my friends and anyone who is in need of a car.

I had my car serviced on 3/4/2021. The service consultant called and told me that my car was ready later that afternoon and I could come pick it up, I explained to her there was no way I could come back to Chattanooga that day. She told me she could arrange to have my car delivered to me and they would get the loaner., and that is what she did.You talking about convenience her offer really helped me.Lexus offers superior service.

My first time experience with LEXUS Chattanooga was excellent. My Service Agent, Maria, went out of her way to be sure I received great service.

I brought my wife’s car in for alignment service and an oil change. My advisor was Ryan Kennedy who was completely honest and courteous with us. What they found was that the alignment was not out, but the tire was under inflated. They charged me $59.95 for the oil change and had us on our way! Good, honest, service...it’s hard to come by.

Always great service! Everyone there is very friendly and helpful. Andrea is the best!Thank you, Lexus!

Fredrick Fortson was my salesman and I cannot say enough good things about Fred. He was professional, very knowledgeable of the industry. The integrity was very refreshing! I can honestly say I have never had a better experience while purchasing a vehicle. Everything went very smoothly!Thanks Fred for making my experience with Lexus of Chattanooga a great one!

Lexus of Chattanooga is Great. Maria in service very attentive and Larry Holder in sales is fantastic.

We lost our transmission in our 2017 RX just outside of Chattanooga Tennessee which was fortunately only about 18 miles from the Lexus of Chattanooga. Once we got to the dealership, Ryan did a tremendous job of taking care of my myself and our family and three dogs as we were on our way to Florida for vacation. Ryan had our vehicle fully repaired and delivered back to Lexington Kentucky which was incredible service and we truly appreciate Ryan.

Always a pleasure dealing with Ryan Kennedy.

Ryan’s assistance and the service department was a very good experience for me. Highly recommend this dealership!

As a new Lexus owner I was in the blind when some warning lights decorated my dashboard. A friend of mine suggested that I go see Jason at Lexus of Chattanooga. My friend’s personal experience with them has been a great one personally so I felt I could trust their expertise to help me fix what needed to be fixed on my car. And they did just that. And even were honest with me about some repairs that weren’t needed for several more thousand miles.Thank you Lexus of Chattanooga for taking care of my car and easing my anxiety about a potentially large repair bill. I will be back when the time calls for repairs and maintenance. Thank you again!Angie P.

Sub par guest service. Sub par amenities. Not even close to previous Lexus experiences at other locations.

Lexus of Chattanooga continues to provide exceptional service. I scheduled my 2015Lexus for replacement of tires, brakes and addedA trailer hitch.Maria provided me a very competitive quote andSet an appointment for the work to be completed in 1 day. Upon arrival, she had everything ready and provided me a Lexus courtesy vehicle.Maria keep me up informed as to the progress of the work and greeted me upon arrival to pick up myLexusThe tires and trailer hitch looked great and my car was spotless inside and out.I have been dealing with Lexus of Chattanooga for over 10 years and never disappointed. Infact, I purchased new RX from Lexus of Chattanooga for my wife in December and Larry Holder made it great experience.

Even though the weather was dismal and pouring rain, everyone was very courteous and cheerful.It is always a pleasant experience to have my car serviced, and my “loaner” was a beauty!😁

Lexus of Chattanooga has consistently provided the best maintenance experience Ive ever had. Andrea goes above and beyond to make sure Im happy. Thanks, Andrea!

Lexus always takes care of me and my car! John Cate is great to work with and always goes above and beyond for his customers!

Andrea is an excellent service coordinator. She is kind, jovial and efficient. She’s an ambassador for Lexus of Chattanooga.

I leave in Georgia they were honest and truthful with me the whole time when I picked up the car I was very impressed! The relationship I built with them felt like family and it was my 1st time ....my next car I buy they will definitely be my 1st choice!!

Two days after I purchased my LS 500 I managed to scratch both passenger side wheels. I was sick to my stomach. I contacted my service consultant, Ryan Kennedy, and he fixed my problem. Ryan is joy to work with and consummate professional. Thank you, Lexus of Chattanooga.

This was our first time purchasing a Lexus but with the exceptional care from Lexus of Chattanooga and Michael Platt, we will be back!!! From the beginning of our vehicle search to the end with the purchase of the RX350 - I cant say enough - Class Act Dealership!!!!

Always professional and courteous. Extremely knowledgeable, Ryan Kennedy always communicates clearly and comprehensively how our cars are doing and the costs and options. They have always been helpful and done a good job.

Andrea is very professional and a delight to work with!

Ryan was very professional and customer service oriented

Overall a great experience with the service department. My car came back with the expected checks, runs great, and was cleaned for pickup. What was great is they listened and did not try to sell me extra items and provided great service. Thank you!!!

Did not feel the service was as good this time. Not sure what happened usually get the royal treatment. When you pay that much for a car you feel like you should be treated differently I guess not. Go figure usually get a flat tire changed free of charge out of courtesy for my business got charged 46 dollars. I guess nothing is for free anymore.

This was a simple visit to purchase an additional key for our Lexus RX 350. John Cate was a pleasure to deal with as always. I highly recommend Lexus of Chattanooga service department and have been dealing with them since 2002.

Lexus of Chattanooga gets 5 stars. They exceeded every expectation. Even the cost of my service was less than I was expecting from the dealer. Maria, the representative that stayed in touch with me throughout the service, is a well oiled machine. Between being buried in paperwork and facilitating the entire process for many others like me, she makes you feel welcome, comfortable, confident in the dealer, and is simply a pleasant human being with a constant smile! Everyone in the building was so willing to help, chat, or just give a nod. Also, the courtesy vehicle was beautiful! Well done, Lexus of Chattanooga. You seem to know what sets you apart. Customer service, and hiring genuine, kind people. Good job.

Any time my husband or I take/pick up our vehicle at Lexus of Chattanooga the Staff are the friendliest and most professional group we have ever had the pleasure of dealing with!

They are the best car dealership by far I have ever dealt with. Sales and service. They always get to me very quickly and deal with whatever service issues promptly . They provide me a loaner car so that I am never inconvenienced and they always return my car freshly washed which is a bonus!

Everyone was very kind and helpful! They get your car in and out quickly.