I went to the store to pick up a phone that was paid for on line, then I was told by the manager Justin Stinnett that he would not assist me to pick up the phone unless I paid for another new phone from him. Absolutely the worst service I have ever received. He had no empathy for me, and did not care that I was told by the customer service to drive 40 min. to his store to pick it up. He is a reflection of your organization and although I have been a loyal customer for 11 years I truly believe I am going to be changing companies.

The customer support there is amazing. They rememberd me from 5 years ago and asked me how my business was doing. Then they offered me support outside of Verizon that they had had good experience using.

Followed the in-store employee directions and moved 6 lines from T-Mobile. I was supposed to qualify for a $650 credit per line. Employee lied and now we are out $3900. Company is only giving us the run around. I will ask for supervisors and they promise to fix it but nothing happens. No change after almost four months. Do not trust the employees or the company. Worst customer service. I will keep pushing this until I see a resolution.

Complete scam. In-store the play more unlimited plan is 45 dollars per line, but on my bill, it was 50 dollars per line. I called customer service to see if this was a mistake, they said it wasnt and that it cant be fixed. Why is the store falsely advertising that the plan is cheaper than the actual cost? Why is Verizon putting out false advertisements? I am very disappointed in Verizon, I will be switching back to my old provider.

As a new customer I’m not impressed with my first experience with Verizon, it’s giving me T-mobile vibes already. So I placed an order for a new phone Friday to pick up at the store and the email stated I had 4 days to pick up. Well, I went to pick it up on the 4th day only to be informed they canceled on the third day after waiting almost an hour. How was I suppose to know this information when the email stated otherwise? I decided to just go through the purchase in store since I waited forever, but this first experience has me questioning if I made the best move to Verizon. I’m giving it two stars for location, but the busyness and stupid cancellation will make me avoid it entirely.

Very helpful and informative. Helped me find the problem to a phone I had pretty quickly

Literally waited 30 minutes for the guy to tell me that he couldn’t order for me in store and I had to do it myself. Keep in mind that the store in Ooltewah was going to but i had to fix something with my account. Fixed it, came here and got told to take care of it. Will not be coming back

The phone that was overnighted was defective. After trying several times the customer service person told me that the replacement phone was defective. Another will be ordered again. I mailed the defective device was UPS back. Im not happy!!

Chase was awesome very good super people.

I was unable to make contact with the Hixson location and now unable to make contact with the Gunbarrell location. This is so very sad for a company to be open and no one answers the phone.

Staff was nice but the store was not well stocked on phones.

Replaced my cable box quickly

The worst experience I have ever had in a Verizon retail store. Went in the store to see about an upgrade on 3 lines. We were told we could do everything online. The employees were annoyed that we had even come in the store. Every question I asked the answer was its online. Absolutely awful. I will never go back to the Hamilton Place location. Thanks Verizon

There were not enough workers. I was in line over an hour before deciding to leave.

Miranda assisted me today with a problem no one else was able to help me with! I appreciate what she did for me beyond words! Thank you Miranda!

Super friendly and knowledgeable staff.

Went to upgrade phone today guy name John said he would sell me the phone and send me out the door refuse to help me set it up or change everything over for 1000.00 phones and almost 200.00 a month plan you would think you could get 20 minutes worth of help at a company store but not here.I asked to see a manager he was more rude and unhelpful than the salesman only word you can use sorry there sorry reps for Verizon.All they care about is getting there commission and money not doing their job don’t waste your time. I have been with Verizon since bag phones came out in 1990. 31years and this is how I get treated.And don’t do like you did on the mountain of other bad reviews and say you care about costumer service and give you a second that would be a lie!

I was led to believe i was going get new service and switch carriers and paid for the order got email order cancelled can not get no explanation of why, not a good experience starting off Verizon! what they should have done if there was an issue they should have called me and could have corrected the issue instead of issuing a refund by email they claim the store cancelled order so now i need the phone by monday cause of at&t outage cause i drive truck in the areas affected but now i have to wait 3-5 days for refund to order again and have the same issue again and no one cares cause if they did this issue would not have happen

I give this store a zero in customer service. The man refused to fix ( Verizons) error. We ordered a case at the Hixson Verizon and they did not enter the correct mailing address. We had not received our case. Instead of correcting the situation, he told me that I would have to drive across town to be in person at the location where it was purchased. I bet he would have been happy to take my payment though. Funny, I did not have to be in person for the lady on the phone to fix it. I think some people dont want to do their job. I recommend Comcast over these guys.

Just wanted to let anyone reading this to stay away from this store completely. I have a business account. They activated over 5 lines for me and put me in a 2 year contract on each line. I payed for every phone outright and was told this saves the most. I spoke to a business specialist at Verizon on 58 and discovered this is the worst way to do it and she even showed me how much I lose by doing it this way. Currently in the process of paying $375 to cancel the contract so I can get a new line financed with them. Terrible support, terrible service. Stay away from just this store. All the others have treated me well and very honest.Update to response: You can start by not putting lines under a 2 year contract knowing those folks will pay more overall when you told me at the store it would be more cost effective to do it without a contract. I had to pay $375 to buy out 1 of the contracts so the employee could finance a new phone. Up front and honest. What a joke. When a business account specialist literally showed me the breakdown on how much more Im spending. Not only that, I paid for 4 lines outright to save money because thats what YOU told me. Get out of here with that response. Still unhelpful, still liars, dont do business here.

Stay away from this store, horrible service. Lied to me completely. Cost me 100s more to get accounts fixed by having to cancel a 2 year contract to get a new line. Business account needs to have a business specialist. I have over 14 lines with them. Go to 58. Much better service. This store is nothing but liars out to make their commission IF you can even get in the door!

My personal opinion is the right hand has no idea what the left hand is doing I know its all about the money but when your told one thing on the phone and then you get to the store and they tell you that person didnt know what they were talking about thats crazy and thats game they should have honored the agreement made on the phone instead of keeping someone in the store for 4 hours while they try and sell you a much higher package truly disappointed in Verizon

Was confronted by a black lady and she tried to give me suggestions and I asked if I could just look at them, wasn’t trying to talk forever just needed some headphones and she immediately says “you know what, fine whatever” and walked off and I never gave her any attitude but hey it says a lot about her personality and that store, don’t go to the skinny black girl

It says open but is not. Called customer service To no Avail. Wouldnt recommend going to this store. I added one star back to the review due to the fact that a different store led multiple customers know that there was a covid-19 quarantine going on in that store. It would have been nice to have it labeled on the front door the reason for the closure and it was not.

I understand the crazy about covid-19 but they had a hour wait for service. And it seems like Verizon should not sell a product they can not service, I bought the iphone 12 Pro and since it updated to 14.2 I have had nothing but issues with it.

Customer service at the Hixson store is absolutely AWFUL, RUDE AND DISGUSTING. Whoever owns this store should have the rights taken away. All they want to do is sell you equipment and take your money. Id rather do business with my worst enemy.

Service was safe & you can actually check in from the my Verizon app. Its set up for social distancing & there are dividers & plastic windows up at every station.

My wife and I visited the store Friday, Dec 13. We were assisted by Jason Walker. We purchased 2 IPhone 10 phones. Jason was extremely helpful and knowledgeable! We took almost two hours of his time but he patiently answered all our questions. We love our new IPhones . Thank you Jason for a job well done! We are very grateful for your assistance and patience!

Samantha helped me today, she is so nice and so patient, I had very good experience with her, and I got what I need . Everyone there is friendly. Good service.

They answered my concern. Made change on bill. Very professional.

Danielle was very helpful.

I have been a customer of Verizons for over 10 years now. I honestly think you would be hard pressed to find better customer service. Any time I have gone in or called about something I am having an issue with(which is not often), they are so quick to help and make things right. I am never put on hold for hours and the staff is always so friendly. This location in particular, has always had friendly, helpful staff and it isnt a pain to have to go in.

Always good service.

Verizon has changed. Wont even sell u a phone. Must use app 👎

Great, person that waited on me was very helpful in fixing my phone issue !

Shopped here Black Friday. Got a good deal on my new phone. And a rebate!! Had a friendly employee. They let me play my Contemporary Christian music and had the other customers smiling!!

Didnt stock what I needed. Very good attempt to help me, though.

Usually has good customer service and the best coverage around. Like all cellphone services they are pricey and expenses add up quickly. All in all good customer service, late selection and several plans make for a good cellphone company.

Have been a customer for almost 20 years. Visited yesterday....not going back. Had the pleasure of speaking with the worlds first millennial cellphone BOT. She just stared at me while I asked questions. Would not answer the questions. I would reword the questions. She would roll her eyes and give short, hateful responses. All I wanted to know was the difference between an extended warranty and insurance (have never had either until this last phone). That was the entirety of our conversation ....her staring at me while I tried to ask her how to get a working phone. Turns out my phone IS covered by the extended warranty, but it seemed to upset her so much that I was there, just decided to go buy a new phone somewhere else. Ill just buy my phones online from now on. Not angry, just not worth the hassle. On top of that, was charging me a $50 upgrade fee for simply buying a new phone, which was actually a downgrade (cheaper phone). Charging ME to ALLOW me to buy myself a phone...not even adding another line, just swapping phones. Get over yourself Verizon.

Came to exchange my phone and the rep gave me the store phone to handle the situation which I could have done at the house. He showed absolutely no effort in hearing the problems Ive already been through or what was going on with my phone. I left and will be switching my service today!

From out of town. Stopped in with major issue and Zachary a manager was awesome. He fixed the issue going over and beyond. He was friendly fast and showed so much hospitality as he held the door for me wishing us a great visit. Blessed to have had his help.

Nice place.. Very clean store and helpful employees.. Prompt service indeed..

The store has been remodeled semi recently. LOOKS Great. Location is easy to find and the staff was very helpful. I wasnt able.to resolve my issue but the sales associate tried his very best. Im very happy with service from Verizon and my experience there today further deepens my loyalty.

I would normally give five stars for most stores I go to if they really are good. This store was very accommodating. However the representative who waited on my mom and I had a very bad habit of looking off at other things while we were talking to him. I actually almost stopped and said is there something else you need to be doing but I decided I wouldnt do that. I dont think all of the customer service people were like that but this particular one just kept looking away while we were talking to him.

Excellent service. Very professional.

Verizon rocks! Very safe & helpful!

My experience was a fine one, although I didnt have a bad or complicated issue to sort out. They were fast, efficient, curteous, and I got my issue resolved. Always, always, always visit a corporate store and NEVER an authorized dealer!!! Trust me!!!

I visited the store this evening for a phone that was disabled that I previously had on my account. I called customer care and they assured me that if I went into a store that a representative could help since I was trying to switch a number to the phone that was already on my account. The manager told me that I would have to take it somewhere else to unlock the phone or I could do it at home using iTunes, I let him know that I already tried that and it didnt work. He still told me that since the store didnt have a computer to help me which was a corporate store that I would have to take it to another store that was not Verizon to unlock it. Not once did he pull up my account to see that the phone was pervious on my account. I have been a loyal customer for over 4 yrs and I was very disappointed in the service. Why should I have to take it to another company to unlock the phone that I purchased from Verizon and that you could see was on my account previously. I just felt they could have helped me out more then they did instead of turning me away to pay another company to unlock the phone.After being frustrated with the service yesterday I called customer care this morning and the representative walked me thru the steps to help me unlock the phone. She went the extra mile to help me. Thanks again to Taylor.

Corey who is why is the guy you need to see. Nice and goes above Verizon expectation

They have good service and most the time theyre people know what theyre doing but the last few phones Ive gotten there have had nothing but glitches and then they replace them with a refurbished one instead of a new one but you still have to pay the new one price even though youre paying 17 to $19 a month just for the insurance but you still get a refurbished 1and the cheapest plan that they have for unlimited are actually just the cheapest playing. No matter how much your device payment is is $90 a month unless you get four lines or more so to be honest I switched to Xfinity and unlimited is truly $45 a month no matter how many lines you got but you have to make sure that you have Xfinity Wi-Fi thats one of the catches, but yet not a bad deal, its still a lot cheaper than Verizon but as far as service all the way around I would get Verizon a thumbs up but the price is absolutely ridiculous.

They have a 3.8 rating and its too HIGH...you need an phone option for SIMPLE Question... I have a simple question and I have to wade through ALL your morass and finally gave up...we are always listening... what a farce.

The shittiet customer service, lying salespeople and very inefficient. Once entering the door I stood around and waited then had to go on a man hunt to find the person who put people in the queue. Once I had established who it was I was assured it would only take 20 minutes but that 20 minutes turned into an hour without any help. Sales people go outside of their scope and talk with customers about their personal lives ignoring other customers. Keep it about business and move to the next one!

STAFF IS AMAZING. Especially Ashley Broockman. She is the best employee at the store. I would honestly recommend any of the sales reps there. They were extremely helpful and professional with everything I needed and all of my questions.

The staff at Verizon center are very professional and extremely Pleasant. They made me feel welcome when I walked in, I was immediately helped and my wait time minimal. It was a very positive experience.

Super friendly and informative every time that I go in. Able to help me diagnose problems, order a replacement through insurance, and able to help me transfer data between the phones if I have issues.

I have very mixed feelings about Verizon. The service coverage is excellent, but this particular store made me feel pounced upon. I went in for one item but in no time they were offering deals too good to be true and then they go back into the back room to .... not sure really but, I waited and waited and waited to finish up either with what I came in for or the new stuff they were offering and the great new deal...you see where I am going, after a while I was tired and hungry and just wanted to get out of there. After a month, once I understood what had happened I tried to take merchandise back, but they gotcha, you signed it and the penalties outweigh the savings on the return. When you go in make sure you are fully rested and fed and stick to your guns about what you want no matter what they drag out and make it sound like you can pay for it over time.

Todays visit was pleasant, Josh was very kind and explained alot of things that previous employees have straight up lied about. I was told back in March 2019 Samsung S10 was by far the best on the market. I explained in 2019 how I came about looking for a different device bc my Droid Turbo z force with attached speaker had fell in a bucket of water. Heartbroken bc I didnt have a phone 5 days and couldnt get the sims or sd card out. I did put in rice. I had precious pictures and videos that I knew I probably lost however, I was hopeful the JBL booster would work, a employee was not kind nor did he care that I was the customer and a loyal customer for 15 plus years. Smarty pants just got on my last nerve. Did I mention, I have been w/o a job or able to walk on my own for any length of times. FYI. Accident in 17, but ti get the full picture I had to show my frustration from this company. Needless to say, I left and spoke with someone and knew I had to have a phone, mother 84, so you see why I had to get the phone with better speaker as durable as the droid z force bc I fall bc of my left leg giving out. I was told samsung s10 was my best choice, no we didnt need to purchase a protector this screen want break. Infraud screen so March 2019. When all said and done 200.00 and 40.00 a month plus 45 for data, not cheap. On month two, phone locked up with my finger print sensor. Baha. The girl at store was dumbfounded but with a bit of time her finger opened my phone but wouldnt with my phone. So they replaced. I have a 100.00 speaker for the phone I really wanted that is okay but useless to me. I now have this phone without my original extra protection bc vzw wanted to charge me for another screen glass protector. So the cheap sheet that was on phone i received in May and i still owe 15 months but the screen is broke in five places and blacking out by the microphone. This has been going on a while. Im not getting my messages until days later. I went to fort Oglethorpe couple weeks ago and met Mr. Macho steroid man. Rude wasnt the word for this employee, he told me with my insurance I had to pay deductible and thats how the phone worked. Well, I am pretty sure if a car has a warranty its took care by company no deductible thats a wreck. Hello, anyway pretty boy really made me lose faith in honest people especially since we have paid our bill of over 200.00 with insurance that was a upgraded insurance for 2 years. Now I have paid 600.00 up front since 2017 when phone destroyed in wreck and other complications but the 6.99 they down graded me to doesnt cover got to pay two dollars for another phone. We have been with Verizon since they became a store, we had t mobile prepaid then came to Verizon bc of daughters need for phone driving so insurance for at least 16 years. The phone that can be beat with a sledge hammer cant be broken. Well, false advertising Samsung. Google it, Employees stated it and Hisband heard same thing, now the guy was honest today, he told me to check and see if I can pay 29.99 for screen repair. Thank you but no theres a loop hole as stated i somehow was down graded. So he said you will have to pay 200.00 for phone. Ive already spent that and more but it wasnt his fought, he did a excellent job compared to macho steroid man at fort O. So, i ended up buying the otter box which isnt cheap but with my tumbles and falls from still fighting to walk freely and not hurt so i can work to pay my medical Bills, the otterbox is the best protection. Ive had a otterbox for my razor and without a doubt, I had that phone 2 years, no damage, with exceptions of not knowing how to use. I had so many apps open that it took my salesperson 4 years ago a hour to close out all apps open. Im not young and when you try to explain you dont understand something bc of age and not computer smarts, my gripe is that Verizon has made much money off innocent people that work hard for there money to be throwed away bc younger generations dont take the time to listen and explain. Todays visit was great bc of the salesman.

They were busy as I expected and I was there to ask for help with my phone that I had purchased from them. I didnt have to wait long but I felt that as soon as they found out I wasnt buying anything he told me to call tech services and was done with me.

Lauren was amazing. After a frustrating night trying to get a Pixel 2XL up and running, Loren was able to guide us through the process with success professionally to help change frowns to smiles.Many thanks and kudos to Lauren!

Not the greatest price but great call coverage

They will check you in but never come back and start taking care employee were walking around and talking bunch a personal stuff to customer insted of doind bussiness.i aunderstand they were talking but not when they have 7 people in line and waiting to inquire and buy a new device.so i was changing my 15 lines for our hotel and staff but customer service was worst so i go with sprint.

I have been with Verizon for 7 years now, and always had a wonderful experience. I went to add my boyfriend on to my plan a little over a month ago and thought what was another great experience with Verizon. Boy was I very wrong. I received my bill some time later only to find out Ashley B had COMPLETELY and TOTALLY mislead me. My bill was 450$, when she told me it would be around 250$. She also quoted my bill at 150$ a month not including taxes, and later I was informed my bill would be closer to 168$ not including taxes. I have a written document with the price she quoted me on and it says 150$ on it. I am literally having to PAY for her mistake. She added up the charges incorrectly (doubtfully on accident). She is a dirty sleazy salesman and I want her held accountable for this. I am horribly unsatisfied.

This is the worst store ever!!!!I called before I left the house to make sure they were open because before I was told they were open till nine and I get here at 8:30 and they weren’t so this time I called to make sure same thing happened they were rude would not even get up off their chairs to come and talk to me at the door more or less shewed me away. And the ugly guy with the glasses and the groom look in the head is the worst one !!!! If you love your families do not go to the store the store should be condemned I will never be back !!!!!

Clerk lied to my son and I saying we werent due for an upgrade. Ruined my sons day. Turns out we are (according to my verizon account). I figure he doesnt make as much commission on current customers as he does on new ones. Will never return to this location.

Yes I Like : Verizon / wireless and Home telephone, I have their Hum for my, Tablets They are the Best Because they Always pick up in ALL places for Me and They are expected !

TERRIBLE customer service the manager RICKY should be demoted or fired because he was no help. It was completely within his power to correct a mistake they made instead he shrugged his shoulders gave some speech passed the issue to someone behind the counter and went into hiding in the back room.

Miranda was extremely helpful and thorough, taking time to solve an issue I was having. Great people there!

They were very quick to wait on us very friendly and courteous and knowledgeable

Terrible customer service. The manager told us someone would help us in a moment... he started cleaning the store? Then helped the couple who came in the door about 10 minutes after we had been waiting. Will not use this store again.

Didnt have the phone I needed in stock had to order it. Not able to find case cover or glass cover. Return the phone and they charge $50.00 restocking fee even because I could not find there product which you would think they would have in stock.

Absolutely rude customer service at this location. Unwilling to help because I ordered my phone online and picked it up in the store. Because of that they would not help me. I thought Verizon was Verizon. They automatically put on a maintenance plan without asking me. I had to cancel it out.Horrible service

I had a very critical issue with my new phone. I had been back and forth with reps from Verizon and Apple. Well the Verizon rep did everything in his power, then he got me in touch with Brian (manager), who was EXCELLENT!!! He was so kind and patient, even though I was upset. Brian was able to come up with a solution that worked out GREAT. I am thankful for him being there, not to mention all of the associates were nothing but nice to my son and I while we waited. I appreciate the help more that he knows. So a huge THANKS!

They really didnt seem like they were eager to sell a phone because they didnt really try to help me pick out a phone plan or run credit.. I basically had to do it from my phone without help.. Even though i was in the store.. I had been working that day and was kinda dirty so i looked poor.. If they think you dont have much money they dont wanna help you.. Fort olgathorpe branch is completely different. Love that location

Been customer since 2001 awesome service nation wide

The girl that sold me my phone yesterday, her name was Emily and she was REALLY nice and super patient, usually I dont leave reviews on anything like this but she helped with whatever I needed help with, however the guy that came over to show her something on trading my old phone in, was very rude with her, and his name was either Dexter or Daxter.. Something like that, but other than him and his attitude I had a great experience with Emily, and I hate that she had to deal with him being smart with her.I am loving my brand new iPhone 6plus!!

Great experience. Answered my questions in a timely fashion. Extremely thoughtful, knowledgeable, and courteous management and staff. Josh and Robert were very friendly. It was a pleasure doing business with them.

I have used Verizon for many years and they are always friendly and helpful for every visit.

Very helpful!! Helped us out very much and the service was great!

To expensive for services received. The bill got so high I had to switch. Thing is I didnt add anything

The layout of the store has changed to the new minimal apple style with fewer selections in phones. Service seemed reluctant to engage and offer advice. Seems online is the way to go now.

Very helpful getting my son a phone

MUCH better experience here with the staff than the one in Fort O. In fact this location is WAY out of my way but its worth it. ProTip: For even better service check out the Phone Kiosk in Costco for the most pleasant phone buying experience!

Sloppy sales work and uninformative. I initially went in to make sure I was getting the best plan possible. He told me I could save $10/month and walk out paying $115/month, including the new phone added to my monthly payments. I was more than happy with that. I get home and get an email from verizon, showing me my updated plan. Come to find out, the sales guy didnt do anything to change my plan. My new payments were $150/month and random fees and insurance added, none of which I asked for. I called customer service and they told me, he told you the plan you could have but he didnt actually do the work. Im 1 starring the store because the sales associates should update your plan and lay out everything that youll be paying, without having to ask them to do so. He did about 10% of his job and almost got me paying an extra $50 for the first month and an extra $35/month indefinitely. Id put zero stars due to the employees 100% lack of effort to do their job correctly. They have one task and they failed. I shouldnt have to go out of my way as the customer to make sure Im not getting screwed.

Horrible service, liars only out for commission.

Lied to just to make a tiny sale, then treated with a steady diet of eye rolls and obfuscation after that. Had to call corporate customer service to get anyone to handle my issue. Will never go back.

Good service

Dishonest employees at this particular location. I went in for one thing & b4 I knew it they were trying to sign me up for a brand new plan on a new gadget I didnt need at all. The sales person wasnt interested in solving my issue. I was needlessly overwhelmed so I walked out. I went to a different location & was taken care of without feeling bullied at all. Steer clear of this location.

Store very busy but as always fast a friendly service love verizon

Stuck and disgusted. I didnt even want to give this place one star but in order to do the review I had to give at least one. Our experiences through the years have turned out to be very upsetting. We have had several sales people who have ripped us off by adding extra charges to our account without our knowledge and have had to always call to get them fixed. But we have lost lots of money for charges we didnt ask for or want. 9 months ago we brought an extra phone not being used for over 10 years but still good added a new line for my brother and ended up getting charged for it as if it was a new phone instead. They dont even make this phone anymore and it ended up locking him out to where he couldnt use it anymore. While calling to resolve the problem we found out about all the extra charges dating back at least 10 years where we got over charged for services. This shouldnt be allowed to happen but in our area Verizon is our only option for cell phone service.

Came here from another store. Great customer service very friendly and knowledgeable.

I activated a phone at this location that I purchased because their 24 month payment plans are ridiculous. The store rep did his job and I have worked with him previously. I was promised a waive activation fee since I am military and they submitted the credit for it. I HAD TO WAIT 3 MONTHS TO GET THIS CREDIT. 2 visits to the store and no resolution, apparently their managers are incompetent and were not approving the credit. I called customer service and while I was venting the lady fixed in like 2 minutes. I am done with their stores. Buyer Beware, all they want to do is sell you stuff you dont need and jack up your bill.

Couldnt see the verizon from here. Said I needed higher elevation.

Great staff! Very Helpful!

Miranda was incredibly helpful and made switching over painless.

After being told multiple times over the phone I would have to pay another 200 dollars to get my phone fixed I decided to go into this particular store. I went in needing help after finding out I have 4 lines on my account and only approving 3 lines. A young, tall, blonde lady came up to help me. She asked me my number and I told her. She then looked at her tablet and told me she has a couple of options for me. 1 I could get the insurance to send me a new phone which would take until Tuesday to get here (which means I would have 6 days no service even though I would be required to pay for it.), 2 I could pay for my phone completely which would be 281 dollars and then pay to switch now, or 3 I could ADD ANOTHER LINE and it would be 20 EXTRA DOLLARS A MONTH.... I could not believe the options I had been given especially the last one. I would be paying on a phone THAT DOES NOT WORK and paying on a new phone hoping it never becomes broken. I left very unhappy with the customer service. She was very rude and told me she could give me the number to the insurance people. Not that it mattered very much since my phone can not work right now. Its sad that I had to travel to the Hixson store for a nice young man to help. I will never recommend Verizon to anyone ever again! Horrible company and horrible customer service.

Great ppl working here

Doesnt matter when you go, or how easy or difficult your question may be....theyre slammed and NEVER have enough people to service customers! Be prepared to spend an hour no matter what!

Bought my last phone here. Person that saw me was friendly and helpful. I had a great experience and didnt feel pressured.

Ive been pretty happy with Verizon overall but this store in particular is pretty awful. I was told I could try out the Hum and the Jetpack with a phone upgrade. Unfortunately, try out as defined by the sales reps here means 2 year contract. I feel slighted into paying for things I dont want or need. I will probably sell the Jetpack and Hum online and use those funds to pay the early termination fee. There are ways around the contract but Im mainly frustrated because I feel lied to and taken advantage of.

Very nice employee and helpful.