Today I had the pleasure of speaking with Darlene from Alliance Express. She was an Outstanding professional through out the entire conversation. She went above and beyond to assist me with the best deal for my oil. She gave me different options and recommendations for the best fit for me. She communicated clearly and made me feel at ease with a very stressful process. Darlene was personable, respectful and I believe this woman needs a raise!!!! Thanks Darlene!!!!

10/28/2021Have had Alliance Express/HOP Energy ever since they took over from my previous oil company. The transition, years ago has been seamless. Their technicians are top & knowledgeable . Furnace stopped during night, their technician was here to repair, fix and tune up the system. Nice and efficient gentleman. Never disappointed!

I have been with Alliance Express for 15 years. Any time Ive ever been low on oil, Ive called and gotten delivery that same day or the next.Customer Service is always friendly, knowledgeable and makes sure they explain all plan options and prices for you.They definitely get 5 stars from me. I cant imagine going with a different oil company. Theyll have a customer in me until I dont need oil for heating.

I always am glad when I call Alliance Oil and hear Phylliss voice on the phone.I know that my questions will be answered by a pleasant, knowledgeable customer service rep and someone who really listens to the customer. She understands your problem and works with you to achieve a solution. Phyllis deserves the 5 star recommendation.

I called today to set up our Pricing Plan agreement for the 21-22 heating season with Alliance Express. Darlene answered our call and walked us through the process. She was professional and extremely helpful. She walked me through the electronic signing process (which sounded scary), but made it so easy and convenient.We have been an Alliance customer for decades and have always been pleased with all our experiences with them, from customer service to delivery, repairs and tune-ups.We highly recommend Alliance to anyone looking for reliability in all areas of heating and cooling.Looking forward to many more years as an Alliance customer.

I always receive the best service when I call in to renew my pricing plan. The Alliance Express staff are courteous and answer all my questions patiently. They seem to want me to get the best deals on heating oil as much as I do. Once again today, I had a very positive phone conversation with Hope. Great customer service!

Phyllis J Pagliarulo, theCustomer Service Representative atAlliance Express/Oil Expresswas great! I had previously put in a disconnect notice for my oil services because I was moving to a place that had gas. I ended up not moving and was worried about starting the oil process again. She made it so easy for me and took away all my worrying. its so cold now and I love knowing that I have a group of people who care about keeping me warm.Way to go Phyllis!! Thank you!

Darlene was polite, patient and discussed several heating oil purchase options with me during our initial phone call. She followed up promptly, and answered my questions as I decided which option was right for me and my family.

Darlene Dahlquist was extremely helpful with all my questions. Good lady to talk to. She explained everything and did a great job. Thank you Darlene!

I appreciated the explanation of the plans available to me. I have been Alliance customer for a number of years and I have my furnaces maintained by them too. Deliveries are always prompt.

Alliance Express came to our home tonight to resolve our no heat situation. The technician that came, named Tony, called early to give us an estimated arrival time of 7:30. Tony arrived at 7:15 and was quickly assessing the furnace. Tony was pleasant, efficient and had the heat operational in under 30 minutes. I also want to add that the process of calling for service was straight forward and I had no wait time on hold. Thank you Tony and the Alliance Express / HOPEnergy team for getting the heater working again.

Good Company and comes with nice customer services. Shop around on rates as they can be pricey but justified for the service they offer - you can pretty much sign and forget, they take care of everything for you. The portal is great and has all updated information along with payment options. So giving them the 4 stars based on the service and not price.

I have been using Alliance Express to service my heating system, and deliver oil for many years. They have always been very responsive to any service calls (irrespective of the season) and never let our oil tank run dry. Their budget pricing seems competitive and allows me to plan heating/hot water expenses throughout the year. I recommend them for oil delivery and heating system maintenance.

I have a service contract with Alliance Express which I love. The monthly payment is stable, oil is delivered on a regular basis and yearly maintenance is covered. The tech was here today and was prompt, friendly and efficient. The system is all set for the cold weather!

I have been with Alliance Express for so many years. Great service. Efficient communication and excellent customer service. I have the annual service of my home hitting system and the technicians are always on time, very professional and courteous. Very happy with the service and i do recommend them at any time.

Spoke with Brenda who was amazing!! Provided me with several options for oil delivery this year. Was ready to start shopping around before speaking with Brenda thank you for taking time and getting me and my family situated for the soon approaching cold !

Today I called Alliance Express about some concerns I have with my Alliance Oil Account. I am amazed at how thorough they are at Alliance. I spoke to Darlene and she answered questions I didnt even know I had! Darlene is a gem and an asset to the company; she is extremely efficient. I know she has been there a long time!A shout out to Myra and Brad Booth too for great service.

My call today went superbly. All my questions were answered fully and the steps I had to follow were carefully laid out for me. I am a long time customer of Alliance and this call was just an outstanding customer experience.

Ive been using this company for many years. They provide great service whether its for service or oil delivery. The customer service is wonderful. They are friendly, knowledgeable and very helpful. I would highly recommend this company.

Thank you for the helpful advice today as we plan for our fuel needs this winter. I appreciate your thoroughness.

I’ve found their customer service to be outstanding.I’ve reached out a few times for scheduling a basic burner cleaning as well as a request for relocation of a baseboard during a remodel.The technician (Brad) was onsite the same day and his wealth of knowledge was exactly what I needed.I have an annual agreement with them for oil delivery and find their pricing to be very competitive.

Darlene Dahlquist customer is first rate. She was so helpful answering all questions and getting account changes made quickly.

Wonderful people, always very helpful and resolve issues in a timely manner . Very personable with a terrific phone presence.

I called Alliance Express today to renew my budget plan and redo the pricing agreement. I spoke with Darlene and as usual she was very helpful and professional. She explained things with a great deal of patience and she tried to make my payments more affordable. I have spoken with Darlene in the past and she always does a great job. Thanks Darlene!!!

My father has had an account relationship with them for over 50 years. Very accommodating and a pleasure to do business with.

Phyllis was very helpful and friendly. She adjusted my payment amount to a level that seems reasonable to me.

I appreciate the excellent service from Alliance Express and also the good advice from the very pleasant staff. I always feel reassured that someone will come in the rare event that my oil burner fails me on the coldest day in the winter. Since I am elderly, I really need the heat!

Darlene was a great help when we needed to revise our account information. She was patient and professional. Thanks again, Darlene!

Mayra was excellent and helped book a service, upgrade my account, and answered all of my questions on the same call!

Called in with a billing question and worked with Crystal who was exceptional as she kept me informed as she was researching the auto pay issue I saw with my account. She noted it in my customer account and said it was being raised to her management and assured me that my account was in good standing.

Our tenants had no heat-my husband called and a technician was there in less than an hour! Heat is on!! Great service!

I want to thank Brenda who works at Alliance Express for going over all the details of setting up a contract with me. Her patience and effort to be clear and understanding were a great help to me in order make a decision that that would work.

Thanks to Phyllis & Hope for providing excellent customer service on my recent call. As a long time customer, always pleased with the reliable & professional service provided by the Alliance team!

Darlene at Alliance is great! She took the time to help me and was extremely professional. Thank you Darlene for the great customer service!

Always very polite and willing to help! great service!

Allen came by today for a tune up. He noticed & discussed some various items that needed to be addressed. Very professional & courteous care given. Thank you Allen come back next year.

Have always had great service. Delivery, technicians and people on phone, always professional and friendly. Paid my bill by phone today, spoke to Hope who was excellent.

Great service from Mayra. She patiently waited to hear all my story, and then promptly resolved during the duration of the call. Thank you!

I have been with Alliance for over 30 yearsAnd for all those years my experience has been wonderfulThe service technicians have gone above and beyond to help with all my yearly and emergency needs at all hours, day or night .I would also like give a great big shout out to the office staff and in particularly to Crystal and Darlene who have been most kind and helpful for all my needsArt A

Great oil delivery company for the last two years. Always helpful Oil furnace technician was great. Service was also. Noticed my furnace, tuned by my last company, was putting out a large amount of soot. Within three hours, the service technician was there and fixed the problem.

Alliance always has great costumer service.Their staff are always very helpful. Solved my problem right away.Have been a client for many years.George and Brenda JohnsonBrookline Massachusetts

Awesome company to do business with. Knowledgeable and friendly technician took the time to explain our heating system to us and explained what to look for to avoid trouble in the future. 5here are several companies closer to us but this company is by far the best.

Friendly staff and good service! Phyllis and Frances helped me out with the heating oil process and payment and made it easy to understand.

Darlene was courteous, clear and quick to set up the appointment I needed. Thank you

Mayra was very helpful. She walked me through my options with clarity which I appreciated.

I have been an Alliance Express customer for many years. I just renewed my annual contract for a capped price. Darlene was very helpful in explaining my options. She was very professional, polite, and patient. It was a pleasure to do business with her.

Alliance Express has been the heating oil supplier for my house for years and years. When I wanted to talk with a customer service rep, I was fortunate enough to be connected with Darlene Dahlquist, who was so pleasant and helpful and invariably professional. Ever since that one occasion I have made a point of contacting Darlene for any account-related question. She is truly excellent!

Phillis Pagliarulo was excellent. She worked out the best possible contract with me being a loyalty customer. thank you Phillis!!!

The lady that I spoke with was very helpful, patient and extremely knowledgeable. I have been with Point Oil for over 30 years. They have always been dependable and a company that I feel comfortable with. I know there are other companies that may have lower oil prices, but they dont have the great service this company has. You get what you pay for.

We have been clients of Alliance Express for decades. The onsite and office staff are very cheerful, service oriented and easy to work with. We have purchased oil, service contracts, and a new oil tank from Alliance. We require our residents via the lease to utilize Alliance and highly recommend you consider Alliance Express.

I have used Alliance for years and have never been disappointed. Darlene is one of the associates there, and she has helped me many times. She helped me again this morning to renew my capping contract. She, as well as all of the associates, is polite, professional and knowledgeable. The technicians are top-notch as well. Im very happy doing business with Allicance Express!

Excellent customer service by Alliance Express its a pleasure dealing with them. I would recommend Alliance Express to my friends.

I have been a customer for over 50 years and this is the first time that I have not paid my bill on time! I am greatly embarrassed but Mayra put me at ease and accepted the credit card payment over the phone and removed the late charge.

Darlene Dahlquist was the person I spoke with and she was beyond wonderful. She was professional, patient, helpful, knowledgeable and gave me solid advice. She walked me through my questions and was incredibly helpful.

I have wonderful conversation with the person that I spoke with this morning and she was able to help me schedule my first service appointment

Darlene, Thanks for addressing my request so promptly. Weve been loyal customers for over 30 years because of the good service weve received and because of employees like yourself.Best,Maria P.

This company has exceptional customer service. We have been customers for many years and always are pleased with the representatives (Chrystal!)

We have been Alliance Express customers for 17 years. We are very happy with their service and their willingness to always work with us on the right plan. I usually work with Darlene, in fact I always call and ask for her, I like having the same person that knows us and she takes very good care of us. They always keep us filled up and they are willing to work with you, which they did during the pandemic. Good company

Hello, I just spoke with Hope regarding my service agreement as well as my maintenance work needed for my furnace. She was very helpful and explained all the options and costs. It was easy to make a decision as to what direction made more sense with her input. Thank you Hope!

Good company 👍 No nonsense service. Well-experienced technicians. Been with them for a number of years and never had a reason to say anything negative about them👍 Their service contract fee is very reasonable for sure! I recommend them 100%!

Hope was immediately able to resolve my issue. She was extremely knowledgeable, professional and accommodating.

I have been a customer of Alliance Express for over 40 years and have been pleased with their service.

Great fuel prices, and their service is excellent. They went out of their way to accommodate my schedule. Every message I left for the service or dispatch team was returned very quickly.

The support team is friendly and responsive every time we have called them for help. Thank you, Darlene Dahlquist, for your friendly and most helpful response this morning.

Ms.Pagliarulo was most efficient and pleasant in renewing my heating oil contract and in answering my various extra questions.

This is not the first time Ive had the distinct pleasure to deal with Darlene at Oil Express. As usual, on my most recent call, she was pleasant, very helpful and informative in addressing and resolving my current issue., She is a credit to Oil Express...

Customer service is spot on! Great delivery service as well, always available, never have to wait days on end.

My wife Karen and I wish to highlight the excellent service and help your representative, Brenda, provided during our recent annual renewal process. She sets a high standard for CSRs everywhere! Your organization is truly fortunate to have such a knowledgeable professional.

Darlene was very pleasant and great to speak with she understood my concerns and was very helpful.I will continue to be a customer for Alliance and I highly recommend their service.

Mayra made me feel appreciated,she is a real people person 👍

Ive been a customer for about a year and I absolutely love this company. I have to say Brenda especially was just so kind, professional, knowledgeable, helpful and genuine. She was just so so nice. The rest of the staff is always so kind and helpful as well, but she really took the cake. Also as a plus, Ive never run out of oil on auto-delivery (I had yearly with the last company). I highly recommend Alliance Express.

The customer service rep was very polite and professional. I would have given them 5 stars but didnt offer a specific service but did refer me contractor. The rep was very helpful.

Darlene is an excellent customer service oriented representative. Whenever I call Alliance my hope is always Darlene will be the employee who takes my call. I have been a customer of Alliance for many years and it has been mygood fortuneto speak with Darlene a number of times. She is always knowledgeable, patient, pleasant, friendly and efficient. She quickly assistsme in a most professional way. Alliance is very fortunate to have Darlene as an employee. She is truly an asset to the company.

Hope was very professional and handled the transaction smoothly. She explained all the options of the pricing contract, reviewed my upcoming service schedule and noted an error in when the service was to take place and corrected it immediately. Great job!

I called to review my account and the person in the Billing office was extremely helpful. She was efficient and knowledgable about your services. I appreciated her willingness to go over my account and to help me understand my options.

Always excellent and courteous customer service. I have been a customer for over 20 years.

Called for a service appointment for annual check and cleaning of heating system. Associate was very helpful in setting up the future appointment.

I have used Alliance Express for many years and have always had excellent response from the office staff and service from the technicians. The staff are always helpful, knowledgeable and polite and if I need service, they send it promptly.

Hope was very professional and accommodating during our discussions.

Darlene, thanks for the help in arranging our contact for the coming year. Thanks for the good advice.--Don

I had the opportunity to speak with agent MAYA Gutierres, Because of her I am still a customer. Keep doing the good job Maya.

They are servicing our unit for last 10 years and we never had an issue. Professional people and great service..👍

We have been customers for more than 50 years. Everyone we have dealt with has been especially helpful, knowledgeable and extremely professional. And, in particular, Darlene has guided us through billings, etc. she is the best!

Darlene helped me with explanation on a recent Alliance invoice. She was knowledgeable and thorough in her explanations and took care of my concerns.

Excellent as usual! Bad with names but believe Kristen helped today with my payment and my driver was #110, also excellent as usual! Dont know her name but she has delivered many times, also in todays climate, dont want to offend anyone by asking her name.

Good experience --easy to communicate with.

Weve been customers for many years & have been very satisfied with all levels of service including prompt, dependable delivery, expert maintenance, & patient, detailed assistance by their very informative phone reps.

I have been an Alliance customer for many years. The service I have received has been great. Crystal has always proven to be professional, courteous and extremely helpful.

Crystal, was very helpful and very friendly to speak with.She notice that I had not lock in cap rate. Crystal was patient and explain everything I needed to know.

Experienced, helpful discussion of decision to renew prior year purchase at higher level.

The Tech was knowledgeable and tuned my burner expertly.

Excellent customer service on phone and in person.

We have been satisfied customers of Alliance Express for over 35 years. Year after year we have come to appreciate the dependable oil delivery and burner service they deliver. Talking with Darlene in customer service is always a pleasure, and the professional burner technicians and oil delivery team are always there when promised. From top to bottom, Alliance Express is a first class operation, and we couldnt be happier to work with them.

Ms. Darlene Dahlquist has walked me through the terms and pros and cons of a pre-buy on my residential account each year for the last four years. She is courteous, precise, informative and friendly. The best possible service.

Mayra was very helpful during the service call

We have been customers of Alliance Express and its predecessors for over 30 years and have always been satisfied with the service, both in terms of delivery of oil in a timely manner and in the provision of technical support .Our water supply is from a well and the water is very hard. As a result we have had problems with corrosion in the boiler requiring replacement on more than 2 occasions. New boilers were replaced quickly and expertly with minimal interruption of water supply. The technicians have been very experienced and always willing to answer questions and share useful information.The prepay oil delivery plan has worked well for us in this time of fluctuating oil prices.We are very satisfied with the service provided by this company.

Ive been a customer now for 3 years. I just renewed my contact for a 4th year. I noticed an email letting me know that a withdrawal from my account was coming. It was much larger than usual so I called to ask what was up. I spoke with Crystal. She agreed it was unusual and she would look into it. Since I work overnights, I woke up to a voicemail message from Crystal. She explained she found the discrepancy and voided the transaction. She asked me to call the next morning to discuss what happened and to renew my contract for the next winter season. I called the next morning and spoke with Crystal again. She explained in detail what had happened and gave me my balance. She then gave me 3 options for the upcoming season. She was very friendly and professional. Its people like Crystal that keep me coming back. Since I have been in this house, I have used 4 or 5 different oil companies. Some good, some not so good. (Well keep them nameless). I appreciate everything Crystal did for me and I will continue to use Alliance Express for my heating oil delivery company.Thank you,Claude Maillet

I terminated my account and paid the termination fees because I was on automatic delivery and I am so afraid of debts, so I called another company to fill my tank; guess what? Brenda called me and explained me everything about my situation and how they can help me save the money that I use to pay the termination fee, honestly, she is the best, she convinced me to stay. Well done! We need more employees like her.

I called to inquire about programs being offered to save on my oil bill this winter with my growing concerns about all the inflation taking place and was connected to Customer Rep. Phyllis Pagliarulo. Phyllis did an outstanding job in taking the time to talk through all the options and answering all my question which was many. It felt good for a change to not run into the high pressure tactics and resolve what I wanted. Phyllis is a great asset to her organisation.

He was a very thorough technician. This is why I stay with Alliamce.workers are excellent