Oh my vehicle purchase experience was out of this world at Lifetime LOYALTIES. It all started with my initial internet interaction with an amazing lady that answered every question and concern that I had. Once I arrived at the dealership I was introduced to my amazing sales lady Mrs. Tina Lewis. The entire process was so professional. Im looking forward to doing business with this dealership for future purchases.

First time car buyer and my experience with Loyalty Nissan was amazing. Very friendly, patient and giving their all to find what you wish for. Tina Lewis was very nice professional and patient with me and succeeded in finding me the car I wanted. If you are looking for great service Tina is the person you should look for.Also no complaints with Finance Manager Austin Jones very professional, very nice and will find the best deal to fit your budget. All in all no complaints here and if buying a care this is definitely the place and people to go to.

I met and spoke with Lisa from the Chester Location, who was absolutely phenomenal throughout the entire experience. She walked me the ins and outs of my potentiality buying a car and made the process easy and stress free! She told me everything I needed to more and then some and was ready to answer any questions I had. Loyalty Nissan was my one and only stop when I thought about buying a care and I don’t regret my decision at all!

Wonderful help and very informative. Made my purchase smooth and exciting.

I havent been in years because we moved, but still a nice place.

Ahmad was the best when we purchased a car for my mom. I highly recommend him as your salesperson. He was knowledgeable and very helpful during our buying process.

I am never disappointed when I visit Loyalty. My advisor Stephanie definitely makes sure me and my car is good.

Tina was excellent. She listened to what I was looking and found the perfect vehicle for me. She was also friendly and efficient. So was, Kyle, the finance person that I worked with. He took care of the paperwork quickly and even made sure that the car was titled in Hawai’i for me. I would highly recommend Loyalty Nissan

My experience was a rough transition from my vehicle(not from Loyalty) break down and having to get one from Loyalty. It wasnt as perfect of an experience as I would have preferred, but in the end...Breenan Miller made sure that I was satisfied and my expectations were met!

If I hadnt received a survey, I would have submitted an email to share my positive experience. I have to say, Stephanie McLaughlin provided exceptional customer service! She provided continuous updates and her demonstration of genuine customer care has probably been the best experience Ive had a Loyalty Nissan.

Did not fix defogger and defroster they did electric problems to car unhooked something under hood wont come back to you also my first trip there rude woman waited on me take 5 stars back wont return for any reason

I was stranded with my family in the middle of a 12 hour road trip. I had my vehicle towed to Loyalty and Loyalty Nissan was able to quickly and efficiently diagnose and repair my Pathfinder and get us back on the road! Right in the middle of their already busy day with no appointment!Thank you so much To the entire Dealer team and especially Mikaela! She is wonderful and clearly an asset to the dealer and it’s clients.I’d also like to commend the sales department for approaching me while we waited and offering to help us find an amicable deal to trade the vehicle in if the service department was unable to repair it so we could get back on the road. The salesmen was not pushy at all, and even though I know he really wanted to make a sale, I felt like he actually cared about our situation.Thank you Loyalty Nissan!

Services were completed quickly. They were very friendly and customer service was outstanding while having a recall completed on my car. The only frustrating part was some of the additional services I was told my car needed and the pricing. I was quoted $99.99 for a cabin air filter change… later that day I went to an auto parts store and replaced my filter in 90 seconds for less than $15. $359.99 for a transmission oil change? That’ll take me 45 minutes to do on my own. The quotes and pricing are ridiculous and honestly predatory/insulting.

I missed my appointment by a day.. the staff worked to fit me in even though I didn’t have an appointment. Top notch customer service.

I honestly went in wanting a new car but wasn’t 100% sure if we would be able to afford it. No real expectations, but we left driving a 2021 Nissan Rogue Sport with all the bells and whistles I wanted and then some. We were treated with respect and never spoken down to. The experience was top notch and I have never had a less stressful car buying experience!!!!

Great customer service representative. She was awesome!!!! Every time I come to Nissan dealership the team there seems to amaze me more and more. Thank You!

They did a great job to do everything they could to get us in a car with the limit amount of down payment. They have a great lifetime warranty too! Ben did everything he could to make sure we got a great deal and a car we love! I definitely will be referring people!!!!

Today I drove my electric Nissan Leaf on a long road trip requiring multiple charges. I charged at different Nissan dealerships along the way. I called Loyalty Nissan to make sure their EV charger would be accessible during non business hours so that I could arrange a stop there. They assured me I could come by and charge my Nissan Leaf any time. Yet, I arrived and all the chargers were blocked by new non electric cars. I almost ran out of charge. Very disappointed

1st time there. Courteous and professional. Got the work done on time and for the quoted price. Not sure what more you could ask for

The service rep went above & beyond trying to get my part that was on back order. Mikaela advised it could take several weeks. Imagine my surprise when she was able to get the part the very next day!!

A nice place, very clean. The sails people had their masks on and were happy to help. The young man that helps us was very helpful. They have very nice cars. We were in and out, that made my wife and me very happy 😷🤑. She loves her NEW car.

Robert Warner continues to impress. His level of passion, dedication, and overall customer service should be the standard. If hes not training your entire team, he should be.

Brought my car in for state inspection and was informed that all lightbulbs needed to be replaced on the car or it would fail inspection. We purchased the car from the same dealership one year prior at which time we were told it had been inspected and passed. Now we are supposed to pay $250+ to replace all the lights? Only after my husband got very upset did the dealership pay for the lights.

I had a major problem with my vehicle that required me to get a transmission. Under the “Loyalties for Life” it was covered. I only had to pay for deductible. I was beyond thrilled with this program and Nissan standing on their word. I just want to say Hope was beyond helpful and friendly and just made everything go easy. She kept me in the loop as as to what was going on with my vehicle and I appreciate her for that. Thank you for all your help in this matter.

Stephanie my service representative made sure I knew what was going on with my vehicle at all times and even when they knew they were going to take an extra hour she offer to get me lunch or anything else I needed while I waited. Very great customer service on every visit I have here. That’s why every time I get stationed here I always bring my vehicles here to get serviced.

The best most wonderful Dealership. I received magnificent service and the best deal ever offered. I walked in just to ask questions and left out with a brand new car with low prices. Your needs will forever become real if you choose the service they provide which is very so much authentic. I love my car and I am ready to conquer the world. Thank you Loyalty Nissan.

Wonderful! I got exactly what I wanted! The service was first rate!💯

Realized I needed a state inspection, able to schedule the next day.

Best dealership I have ever dealt with. Honest and friendly non pushy sales. Service is pleasant and fast. Finance is no pressure and make you very comfortable and easy to understand what you are buying. Had such a great experience. I sent my daughter in for her first brand new car.

Love the experience Harold was very knowledgeable of the vehicle I was looking at and it was a pleasure to work with him

Tina Lewis was our sales person. We just came to look and never expected to buy a car. She was kind, courteous and definitely knew about Nissans. My husband and I were both very impressed and comfortable with her. She was patient and answered our numerous questions. We drove away with a snazzy red Nissan Altima! We will ask for her again if we buy a car in the future.

As of today it appears to be doing well. I had the same issue fixed somewhere else in the past and the problem wasnt repaired. This time I chose to utilize the dealership and remain hopeful this issue will not be a problem again. Almost 3- 4 weeks lately I am pleased with the outcome. Thanks

Thank you, Tina Lewis!!!! Your knowledge and patience is greatly appreciated. You took the time to show my wife each accessory and safety feature on her brand new Nissan Rogue Sport. We will definitely tell all our friends about the friendly service at Loyalty Nissan.

Sherrod & Hope always take care of me! I had a recall on my 2021 Sentra.

I brought a new frontier from loyalty in Chester and paint started pot holes all over truck they said they could not do any thing but they could paint whole truck for starting 5000.00 business no good.

BEST experience I have ever had buying a car!! Tina Lewis is GREAT!!! I felt like we were friends as soon as we started talking... No judgements on my credit history and just an all around great day!! Thank you Tina!!!

The service department is a total joke, will try and rip you off in a heartbeat. Took a 2017 Nissan Altima in with 60K, car was making a weird noise from passenger rear, told us we needed new shocks however failed to mention the bolt campaign that anyone can look up. Took it to our local mechanic what they were going to charge over 600.00 for cost an half hour in labor with honest mechanic. Tightening bolt fixed the issue DO NOT GO THERE!!! and they charged us 70.00 to tell us a lie!

Awesome service never had a problem since I brought my vehicle. One thing I can say is Stephanie went above and beyond her duty to make sure everything went well. She text me to let me know that my car was in the air. Then she came in the lounge to let me know what was wrong and what needed to be fixed. Stephanie was AWESOME. On a scale1to 20 she will get a 20 all the way. You Go Stephanie keep up the excellent work.

Oil changeAuto butlerBirthday car wash....oops forgot trunkEnded up doing brake flush or something

Nice, professional, and courteous. The place is very clean and neat.

Thanks to my sales person Benjamin Scaggs I got a car I am a exited to have. He was very professional and worked with me to stay in my budget. Thank you Loyalty Nissan

Hope was wonderful. She went out of her way to make sure we were up and running to not miss our daughters graduation. Super nice, knowledgeable and gotnthinhs moving for us so we could be on the road quickly

Very pleasant experience! All personnel were knowledgeable, professional, answered all my questions.

Could not ask for a better place to buy a car, Tina was excellent and we enjoyed our new car buying experience.

Tre’vonte was awesome. We had a good experience with the process of finding the right car for us. Tre helped us look at all of our options and explained everything we had a question about. We ended up picking up the car right off the showroom floor! Austin in Finance was very helpful as well.

Hope is very friendly and informative. She always helps my visit go smoothly.

Harold is one of the best salesman I have worked with.

I had a horrible experience at loyalty Nissan. I will not recommend my friends and family to get service at this dealer. I went in for a oil change tire rotation and balance. That service was not done to my vehicle I called back and complained. I paid $85 for that service to be done it was not done. My vehicle was returned to me worse than I gave it to them. They did not balance my tires. I had to take it somewhere else and pay $130 for them to fix what loyalty Nissan did to my vehicle. I will not be going back to loyalty Nissan to get service on my vehicle. I will not recommend friends and family I do not trust the dealer. I would give them no stars if I could.

Tina Lewis is the absolute best!!! We have been to several dealerships over the last few weeks none of them can even compare. This dealership was warm and inviting; the staff were friendly never pushy and never too far away to answer any questions we had. They have the perfect balance here. Tina never tried to convince us to settle for just anything. She was very patient and listened! She found us exactly what we were looking for. Ryan Perno was great too. He worked his magic for us and found the best deals at a great price. This experience has been wonderful. We will definitely come back in the future. Thank you Tina and Ryan you guys are awesome!

I got a car great people ask Ahmard to help you

My husband and I had a great experience with Tina Lewis. Thank you for going above and beyond to help us with buying our second Nissan Rogue. 😊 We look forward to working with you again in the future.

Had a pretty bad experience with their rental car and service department. Even though my vehicle is under warranty. Still was over charged. The staff was very friendly. But I believe their policies are not to help people only to take advantage. Only thing good about this place is they offer free oil change. Was considering buying a new vehicle next year from them and now I am no longer doing so. They really need to consider their customers over their greed.

My most recent experience at Loyalty Nissan as amazing as always. Tina Lewis is great to work with.

Was good as always staff was very courteous

Robert was very nice and professional. He was very helpful and informative on what services were most important to have done first. He made sure I stayed under a certain limit so I could stay in a certain budget. Thank you so much!

Great service. Nice staff.

I went for an oil change, tire rotation and cabin air filter change. I was informed about changing the engine filter and rear wheel alignment. The price was fair and I believe if I have any problems they will honor their work.

Amazing sale representative and staff made it enjoyable start to finish.

Ahmad Miller was my sales guy and he was great! He did everything he could to make sure I walked out with something that met my needs and expectations. He was friendly, knowledgeable but most of all patient! I highly recommend him he will not disappoint you!

The sales people and sales managers are claiming that the reason for refusing to come down on the sticker price of their cars, both used and new, is because of a lack of inventory caused by the pandemic. Im very curious to see if that is still the case in another month or even 6 months from now.If they continue to have vehicles on their lots then all they are doing is taking advantage of a horrible situation and theyre only taking advantage of their customer base. Well see.

Blake was absolutely amazing! He gave me all of the information I needed to know without being pushy. He was very genuine in caring for my needs, and worked very swiftly to find me the perfect car! If I could give 10 stars I would, because I most definitely recommend seeing him if you stop by. Thank you Loyalty Nissan and thank you Blake!!!!!

The service advisor kept us informed. She did a great job.

Stephanie was great, my rental was all set when I got there to drop my truck off..she was very communicative thought the process!

The salesperson was courteous. Guy Gordon. Did an excellent job. We negotiated a very good price. Financing was outstanding. Highly recommen d going to loyalty Toyota and talking to Guy Gordon in Chester Virginia.

Had a 8:10 am appointment. Saw on time. People very nice. They tell you about how long your appointment will take, send you to a nive waiting area, then work on your car. Car was done in about an hour. Went over what was done with rep paid bill and was on my way by around 9:30 PM at the latest.

I had a scheduled oil and tire rotation set at 3.15 I dropped car off at 3 pm . Service said it be done in an hour. I waited about 45 minutes. I went outside walking and saw my truck just sitting in rear parking lot . I texted to inquire about the time then the service personal said they were working on it . I was standing at my vehicle and took photos service then said 30 more minutes . So now 430 or the dot the vehicle comes out . My question is how throughly was vehicle looked at ? How can I have full confidence it was when I clearly caught service in a lie ?

My car salesman Ben Scaggs was absolutely amazing! Very friendly and made my car buying process so easy. The dealership is very clean and organized. The best car buying experience I’ve ever had.

Great customer experience even on a holiday weekend. They even went out of their way to find available coupons online that I could use!

My Salesman Harold was patient kind and caring about what I wanted in a new car. The Customer Service was AWESOME from the Front Desk, Online Sales (Lauren) to the Back of the Showroom. I was very pleased.

I had a very good experience at Loyalty. Mikaela was great. I received good customer service from everyone I encountered. The service was great and everyone was courteous.

Friendly folks. Good service. No surprises!!

Quick clean and inexpensive nice place to get an oil change in a tire rotation

Stephanie is such a sweet heart. Down to earth person. A people person and went above with was expected!!

My service done was great and good customer service

Tina Lewis you are the best you made it quick and easy to purchase our new vehicle 2020 Nissan Rogue sport. You where awesome amazing woman. I know for sure if we ever wanna trade in this vehicle or even purchase a new one we will be coming there. Thanks so much!!

Went to look at a car my daughter saw and wanted, the salesman was rude, demanded that she get a new car, didnt run credit report and told her, that her payment will be high if she got the lesser amount car that she wanted to fit her budget..i never in my life got treated like he treated us tonight..talk over us, left us to go help another customer turned his back on us as we was trying to tell him more of what we liked..i thought the site said pick what u like and u can get it and they would put 2000towards it..well this salesman wanted her to get something he wanted her to have..i would never go back..but the good news is we went next door and got something way better and payment was lower for the same information we gavee him..u lost a good deal sir..u need to be coached on how to treat people..his name was Daniel..

Great service!! Hope was awesome!!

We were lucky because we were ready to make an offer on another car, when we looked around the show room and spotted the car I was really looking for. So we decided to buy that one instead of the other one.

Ben was amazing. He knew what I wanted and tried to do everything possible in making the happen. No pressure, easy to work with!

Apparently talk was among the customers in the lobby that everyone had the same appointment well I was a little disappointed because I was there for 2 hour when I was told they were behind and it would probably take 45 minutes to an hour. Customers appreciate when service department is honest

Tina went above and beyond herself to help me. Thank you so much! I have been enjoying my new car.

The service team at Loyalty Nissan is amazing, they surpassed my expectations and brought my car back to me is precise condition and running perfect!

When you go to Loyalty Nissan please please please make sure you ask for Tina Lewis. She was fantastic. She was so cool, funny, and very informative when it came to everything about the car. Austin was also awesome. They made me feel very comfortable with my entire process. Loyalty is better than any dealership I have ever dealt with in the past. I love my new car. Thank you all so much?!!!

Robert was incredibly informative and helpful when my car was stuck at another shop, so even though my car was not serviced here, I will be taking it here in the future to avoid having my time and money wasted. Thank you so much

Bought a used car from them on black Friday. Their salesperson was first rate. Their finance guy was friendly and not pushy. Got a great finance rate and an incredible warranty from the dealer. Go there. Find a car. Make a deal and drive away happy.

Staff was very friendly and helpful. Staff commended one another on good work ethics and habits.

They were fantastic here! Answering all of my questions and getting me into a car that I love at a affordable price. Will definitely be returning for my next car!

I had one of the best sales experiences with buying this suv. This was all due to the wonderful sales associate and finance office.

Experience was good. The only thing that concerns me is that mechanics offered maintenance service just because of the mileage and don’t check the part. For example they offered to change spark plugs, On my previous oil change I purchased the spark plugs from part counter and installed myself. Also, your service price are excessive compare to other Nissan dealership in the area. I went to Himan Bros Nissan and got the CVT transmission fluid exchange for $260 and they even had discounts. That is $100 dollars below loyalty price.

Tina Lewis is the best! She was upfront and honest and such a pleasure. She makes you feel very comfortable. Loyalty Nissan shouldnt lose her, shes great!

I have gone through the car buying experience many times in the past. My experience with Loyalty Nissan in Chester far exceeded my past experiences. The sales team and finance team which included Susan, Christian, Tre, and Austin were professional, personable and knowledgeable. I am very happy with my choice of vehicle, and the dealership. Thank you Loyalty Nissan!Ken Benson

Everything was great, until they failed to pick me up on time from work. Poor communication on the sale representatives part had me waiting two hours after my scheduled pick up time.My pick up time was 15:30 hrs and I was finally picked up 17:30 hrs.

Tiffany was great got me the best discounts and my car was serviced so well I didnt know it had pulled up behind me. First time customer and will return for all my car needs. The courtesy van service was great service also took me 14 miles around trip. Thanks and Great job.

Was in and out so fast ....but thought I would be there 4 or 5 hours

I purchased my vehicle from Aubrey Bailey and don’t regret that decision at all. I really appreciate his patience with me. I was very undecided on my purchase but he made me feel so comfortable. He never rushed me through the process even though I couldn’t make up my mind. I truly thank him for his knowledge & supreme customer service skills. I would recommend Aubrey to any and everyone I know that need a vehicle. He is the go to person @ Loyalty Nissan.

They did absolutely horrible. Went in to get one thing fixed for my car, they kept trying to tell me multiple things were wrong. Had my car for two days, almost three, taking apart things that didn’t need to be taken apart. Costumer service was the worst! Never got back to me or answered any questions. If I could give less than one star I would.

I was scheduled for a oil change on the 12/28/2020, but was thinking it was Tuesday instead on Monday, so I called and Stephanie was able to plug me in and was able to take care of all my needs and more. I feel like if it wasn’t for her I would no long be a customer, she made me feel good now I’m going to stay a loyalty customer.

Had an oil change and tire rotation. They shuttled me to and from the gym

Aubrey our sales guy was amazing! Knew exactly what he was talking about and helped get the perfect car for me!

Pretty awesome from the beginning. I set the appt, got 3 or 4 reminders of it. Brought it in at the appointed time. Hope took it immediately and I had it back in about an hour and a half. This was the 1st maintenance check for my new Nissan Leaf. Ill be back for the 2nd one.