To be clear, they did NOT repair my refrigerator. LG required us to use this company for a warranty repair,. The tech came and promptly diagnosed the issue, but the company has completely dropped the ball on finding the part. We were told: “we’ll search for the part and get back to you within 21 days.” Crickets since then. We’ve been without a refrigerator for over 3 weeks with no help from LG and no info on repair.

Lowes contracts them to service appliances and I had to take a full day off of work for them to NOT fix my fridge so once again I had to take off of work after waiting over 2 WEEKS for repair and the middle of the afternoon they called and said they werent coming. Do NOT use this company!!!

DO NOT USE THIS COMPANY! YOU WILL BE SORRY!I have had their technicians out to my house 5 times so far, I have had 2 parts ordered so far. The last tech out to my house said my appointment was miscoded, so he would not order any other parts. (my refrigerator is under warranty and they coded the visit as customer pay) However, he did diagnose the issue. He was the 3rd tech to come see a code on my fridge, but was the first to actually call in to a diagnosis center to see what the code meant. The first guy said to replace the computer board, the second guy said to replace the cooling fan assembly which at least kinda made sense, but this guy said the diagnosis was the condenser fan, but said I had to contact the manufacturer for authorization.After calling the manufacturer and getting the authorization, they then made an appointment for someone to come do another diagnosis. Ridiculous!!! Its the same code as day one, nothing has changed. They should be able to look it up again and get the part ordered without wasting my time. I finally got through to a supervisor and told them to contact the tech that was out at my house and get that part ordered. After telling me that this was not their process, she claimed to have looked and said the technician did not record the part that was needed which I find extremely suspect since I was standing right there as he was putting in his notes for the appointment.Its been 2 months now since this started because it always takes a week or more to get someone out here and they have to send someone out again everytime a part doesnt fix the problem. This sounds like fraud to me. I believe they are purposefully ordering wrong parts so they can continue to get paid by the manufacturer for so many visits not to mention that they keep sending out different techs. Why not assign one tech to each issue so they can just try the next thing without having to come out again.Extremely poor practices and extremely poor customer service. Oh, and I forgot to mention that before the first appointment, LG told me after I received the part, I should call to see if they have had any cancellations, so maybe they could come sooner. The customer service rep at A& E told me, we dont take cancellations! I swear they just want upset customers. They just dont care! I repeat, DONT USE THESE PEOPLE!

Would give zero stars if I could. Got to A&E through American Home Shield (my home warranty company) who assigned my microwave repair request to Sears Appliance Repair, which somehow got to A&E. 1st 2 visits were fine. Repair didnt work so 2nd visit needed to order parts. Parts arrived, & A&E failed to show 3 different times for subsequent scheduled appointments. Each time I took off 1/2 day of work to wait for nothing. No show... no notice... no nothing. Worked through AHS the 3rd time, & when they transfered me to the service team at Sears, they couldnt find my order and told me I was giving them the wrong phone number. It would have been less hassle and cost me less in time off work to just buy and install a new microwave. Waiting to see if AHS will refund my $75 service fee.