I dont usually go to a ton of cycle shops as I find many to be intimidating, but this spot is top notch. Went along with my other half to pick up their bike. Friendly and super-knowledgeable cycle experts providing quality service and store full of quality products. Ask for Danny.

This is my first real bicycle and Im in love. I got fortunate enough that the FX 2 was in stock here because a local shop said it would be until next year until it became available in the charcoal color. The staff were very helpful in the whole process and even educated me before I left the store. 10/10 would recommend.

Covid has taken inventory of bike shops down to a minimum and this place is no different. While visiting Chicago from out of state I thought I would stop by the largest bike shop. It appears they have space for quite a few bikes to be displayed. However, as stated the shortage of bikes has hit this business as well. I expected to see a wider variety of clothing and accessories. I imagine most people just buy them online. However, If you are looking for a Trek Bike or service on a bike this would probably be a place for you.

Awesome Place! Came in with many questions about what service I needed for a family back we don’t use often, they told me exactly what I needed without upselling me on things I didn’t need. Overall great experience

Excellent service and always willing staff to repair your bike. This place is fully stocked with workers to help you but the bikes are selling like donuts n coffee ☕😀. They mostly sell Trek bikes as they are now taken over 😀. My bike was serviced quickly and I didnt have to spend a lot at all.Parking is about $2.50 for 30 minutes but the weekend it can be hard to find a place to park. You can drop your bike off in the front unloading space and find a park then go in to the store. Its excellent hours to get your bike serviced, open even on Sundays.

This bicycle shop is one of the greatest ones in the city and probably is the best one in this old town area. I have shopped for some gears from here and I had my bike tuned or fixed here too. The staff here they are really attentive and friendly, everyone looks busy but will help you anytime. Also their professional work is awesome, I got no trouble of my bike after the tuning. When you leave your bike for fix here, you can go around and enjoy old town restaurants nearby.

Good selection of bikes and services. If you already have one and need some improvements or dont know how to fix it yourself definitely take it here.

Really excellent job fixing my Trek mountain bike. Parts were available, all repairs comete in 24 hours. The estimate was 24 hours. Outstanding service, extremely friendly, reasonably priced.

Super bike shop. Staff is highly knowledgeable and very friendly. When I picked up my new Trek, Max was so personable and efficient. He quickly put on a kickstand while I waited even though the store was busy on a Saturday. It seemed as if he thoroughly enjoyed his job & was such a happy person! Highly recommend this bike shop & will be back!

This is not the Village Cycle Center you knew.I live about two blocks away from Village Cycle Center and have bought half a dozen bikes from this place over the years. They have serviced my bikes for nearly 10 years and I have always enjoyed coming here.This is no longer the case. This is one of the few businesses that has done extremely well during Covid and they have lost all resemblance of any form of customer services in this last year. I had to stand in line for 20 minutes before being allowed in an almost empty store and was only allowed to look at one bike accompanied by the grumpiest sales person I have ever seen in my life.I had done my research and I walked into the store with the purpose to buy a specific $3000 bike but the sales person was completely uninterested and not willing to even answer one question about the bike.And why would they want to when clearly there will be another looser standing in line they can sell the bike to if I cant be bothered to just hand over the cash without them actually having to talk to the customer.If you would make the mistake to actually buy a bike from this place forget about any service. There was was a line of people who tried to get bikes fixed they recently bought there and they were treated as rudely as we were.Please take your money somewhere else. This place no longer deserves your support.

After visiting several other Chicagoland cycle shops (only to find most of our shopping list out of stock) we were pleasantly surprised we could find everything on our list. The service was attentive and knowledgeable. Great store!

The repair section is five stars. They do good work and give accurate estimates. All of the stuff Ive bought from them has been good quality.They lose two stars for this problem with two guys behind the counter. I went in twice to ask if they carried something, and was flatly told that those things didnt exist. Looking for a replacement BOA kit (totally a thing, and one of the guys who had been in the shop intercepted me and got me one, located directly behind counter guy) and a presta valve extender. And it wasnt a I dont know what that is or if we carry it, but straight up Thats not a thing. With a side of kind of making fun of me about it, both times.The thing is, I dont think I would have gotten this reaction if I was a guy. Even if its generally higher-than-though nonsense, its really off-putting.

I had a flat tire on the way into work and Village Cycle was able to fix it and get me on my way in ten minutes. Super knowledgeable and friendly. Highly recommend!

Super nice people, good selection of items for any rider and fair prices. Im happy to go back anytime.

Great place to get a bike! Go see my homie Adam if you looking for a road bike he will definitely get you right 💪

Thank you Village Cycle Center. Had a problem with my new bike. No quibbles, you fixed it and in double quick time. All under warranty. Great service. Thank you

Great first time visit to Village Cycle Center. Adam helped me find some new shoes for my peloton bike. He was friendly, knowledgeable and gave me an informed recommendation, which was very nice since I’m a very amateur cyclist. Parking was easy on the street. Definitely will go back for cycling gear and advice!

I have purchased two bikes and have used Village Cycle for maintenance - every time I have had a great experience. I will not go to a different bike store. They truly are great!!!

Great customer service! The staff is knowledgeable and can answer just about every question you have. Sam helped my husband and I get the bikes we wanted and fit them into our smaller car, all with a sunny disposition and a great attitude. 10/10 would recommend.

I was really happy with the customer service. Walked in and was instantly greeted and helped. The staff is knowledgeable, quick, and helpful. I had the bike fitted and ready to go in less than an hour and I received helpful information when it comes to purchasing an adequate lock. I would definitely recommend.

Its not a bad place if you are searching for a bike and if you need some variety, but the employees are why I give 2/5One of them was amazing when I pick up my bike, but the one who sold it to me was wasting my time a 100%. He barely talk, help or show me options and still I was willing to buy a bike so, I kinda didnt pay too much attention to this, but the problem was in the moment before payingThis employee just let me there, waiting, saying somebody else will handle me and doing something else with other employee in front of me few meters away. He didnt told anybody to finish my buying or doing it himself, I just stay there for 20+ minutes doing nothing and we have to go to tell him nobody is talking or handling the paymentIf I didnt say something, he will continue doing something else since he just start talking with another costumer without finishing my thingsThe other employee was fast, ask me if I need anything and give me some advice. But only because of him Ill give this place a 2/5, if he didnt continue the sale, for sure I would just leave the place

Can I just say publicly that if you dont buy a bike from Adam at Village Cycle dont buy a bike from anyone. I came in knowing that I wanted my first bike in over 40 years and not knowing a thing about how to pick the right one. Adam spent a ton of time explaining my options and making suggestions and then in the end put together the most awesome bike complete with all the accessories I wanted. He just let me know my bike is ready for pick up and I cant wait to try it out. Thank you Adam for making my buying experience fun and exciting!

I’m a recurring customer of Village Cycle, having lived down the street for years. I dropped my bicycle off for a new chain, and was informed I needed a new rear wheel. The service tech said it would be 4 days max, and they’d call me with updates and shipment tracking info.Due to the pandemic, shipping and production has major delays. Having not been informed of this at the start, I was told to keep calling each week to request an update.Speaking with a manager named Tim numerous times, he had a very condescending tone when I’d call for updates regarding information his tech had originally provided me. Having waited a total of two months by now, he suggested I try finding the wheel I needed on amazon or other co-op locations in Chicago to bring to Village Cycle.I finally called around at other shops in the city, and Johnny Sprockets in Lakeview was able to order my wheel and have it installed within 24 hours.I understand the shipping/production delays, but the condescending tone and mansplaining I had to endure is not worth wanting to bring my bicycle in for future repairs here.

Such an awesome experience, I bought two bikes one for myself and my fiancée. We were very please the way the associated treated us, he was super kind and carrying. They were able to find the perfect bike for me (Marlin 6). If you are looking for great customer service and an awesome bike shop, this place hast it!

Absolutely the best service I’ve ever received bar none. They’re honest, knowledgeable, and work hard to make sure you are properly educated before making a purchase or decision on anything from your first bike to accessories.

Spacious bicycle store but I find that the lack options and choices for the bike items, accessories and overall bike needs is missing in here. The staff was friendly, knowledgeable and accommodating which is great! But atmosphere wise isn’t there. I’m happy with my purchase and the lady who helped me was awesome. But yeah it’s worth visit check the store if you’re in neighborhood you might find one item you need.

Dropped my bike off for a quick repair. It was done in ten mins. Super friendly. Thanks!

I felt like the salesperson underestimated my cycling knowledge and was trying to sell me a bunch of things I didn’t need. Also, the communication about when my bike will actually arrive has been very poor. It was supposed to be here June 14th and it’s the 25th and I still don’t have my bike and only know that it was delayed because I went to the shop last week. If all the shops weren’t out of bikes, I’d go purchase one somewhere else.

Village Cycle Center... the complete bicycle experience. Danny had an answer to all of my questions and placed me in a beautiful new bike. Easy, informative, and stress free experience. Village Cycle Center for the win!

Is this how they treat their customers and how they do business?The sales guide told us there’s no charge for installation if we buy things in the store when we went in the first time. The second time we went in, another sales guide didn’t explain anything and just asked us twice to confirm if we were going to need the installation service. Then the mechanic didn’t say anything about the fee neither before the installation. Finally, the cashier told us there’s gonna be an ‘extra’ installation fee…We were in shock! And the mechanic came to us, made a very condescending statement, “I already said there’s service fee.” We didn’t wanna argue too much with them and we still paid for that “charge us without telling us before selling” service fee but if this is the way they do business and treat their customers, we have no comments.

Great people!!! They know what they are talking about when it comes to bicycles. Overall great experience. Will be back.

Some employees know what they’re talking about here, but for the most part the people working here don’t know what’s going on. I bought a road bike and a mountain bike here, both of them were assembled terribly and had to bring them back for repairs after the first ride. The people that help you choose the bike also don’t know any information about the bike, they just tell you what you want to hear so you can end up buying their bike. Look at other options before coming to this place, it should be a last resort.

These guys are experts! I have been coming here for a while now and wife and I have two bikes from them. Alex is amazing and the whole team is awesome!

Great staff. Everyones cool. Good business.

Great customer service very very welcoming and accommodating, accurate professional upfront and reasonable...a hidden gem in old town

This place is the best for finding the right bike for you. They have superior service and really are knowledgeable in their products. Will patronize them again for future cycling needs!

I had an issue with the bike I bought here and specifically brought it up at my 90-day checkup and it was not addressed. I’m not convinced the service tech did anything more then clean and grease the chain.

Best bike store In chicago. Professional, Great communication and customer service. Have a variety of many bikes and accessories to choose from and they sell top bike brands. 👍👍👍⭐⭐⭐⭐⭐ 10 Stars

Nice local bike shop. Once you enter, an staff member approaches you to help answer any questions and guide you in the right directions. Pretty large but there was a lack of inventory when I went due to the COVID rush of bike purchases.

Very speedy, friendly and professional! Went in near closing with a flat tire and they fixed it really quickly while also just generally being a pleasant bunch of people. Couldnt recommend enough 🙏

No Integrity... Advertises price matching but wont honor another Trek shop price... Thankfully, there is Trek Bicycle Store in Schererville...

Very happy with my experience. Tim and the entire team exceeded my expectations in helping me make my purchase. Thank you!

The people at the desk were nice to me and fixed my flat quickly. Thanks!

I had a negative experience and posted about it on this review - one time of many positive times and it was really disheartening. Then I got a phone call the next day from Ian, apologizing and offering a solution. They didnt need to do this but their staff really cares and they want to do really good work and care about the customers. This is a good shop, that gets busy, but they genuinely care and want to help you find solutions. You should definitely check it out and they can help you all the way from buying a bike to simply fixing a flat.

Awesome service and sales.

Helpful staff and great selection of bikes and accessories..

I went to the store in search of a leisure bike, a cruiser, an urban commuter. I bike only during summer weekends. My budget was about $500. The GM pushed too hard to sell me a road bike that started at about $700. (not gonna happen for a weekend bike) Anyhow, this was the least of the problems. The facts that made me rate a 2-star are as follows:1) GM tells me: what we have in store is just the tip of the iceberg, you should check the inventory online.2) I bought the bike of my dreams online. Free store pickup. However, in the order confirmation email, there are no instructions as to when the bike well be ready for pickup.3) I call. After waiting for 10 minutes on hold, the guy on the other end says: We are sending emails when the bikes are ready. After fully assembled.4) I got the email a few hours later: Your bike is ready. Status of order: waiting for customer pick up.5) I went to the store, 1-hour later. Were sorry we dont have your bike, and we cant do anything about it. Either choose another or get a full refund.6) After trying a couple of models, I decided to get a refund.7) 5 hours later my phone rings: I am calling from Village Cycle to let you know we dont have your bike, do you want another bike?Dont get me wrong. These people are very nice but extremely incompetent. For those reasons, I would spend my hard earn money at unprecedented times elsewhere.My bottom line is that not because you shop online means youll get what youre looking for. You might be exposed for no reason.

An interesting bike shop with helpful employees. I called to see if a bike I was interested in was avaliable, and was able to purchase it over the phone and pick it up the next day (Sunday). They took their time to go over my purchase and explain i had free services with my purchase. Happy I drove 30 miles into the city to buy from them.

Nine times out of ten my visits are good there . Staff is friendly usually on their game . But sometimes the product not so good . But i have been a loyal customer for over 10 years now and will remain as one .

Poor service, cant even get a question answered by the service department without it taking 30 minutes. With all the other choices, think Im done giving this place any business. Management doing a really poor job of providing for good customer service. Covid is not an excuse for everything. So long Village Cycle!

Great work. Came in there 10 min before close hoping just to get a bike chain and they fixed up my chain AND my back tire for a reasonable price. Henry serviced me, did a great job and found the problem in 30 secs. Even offered another small adjustment the next day for free.

Once my go-to shop but after the poor experience Im not going back. I called in advance to make sure they could do my service. I took a half a day to drop off my bike to find out they wouldnt be able to do it. I told them I wouldnt mind waiting a couple weeks due to pandemic and high demand. I was very disappointed in their practice of quick money grab and quick turn over vs a great customer experience outside of selling bikes. I went to another shop across the river from the west loop. They got a bike boxed for me and my handlebars swapped. And did two pro level tuneups on two of my other road bikes within a week of posting this. There is no reason for the poor service. Doesnt seem like I am the other person with this opinion when it comes to their bike repair service policies.

Adam was very helpful! Awesome guy! I known this place since I was a kid. Staff always helpful, knowledgeable and respectful!

Ok.... when you get there ask for Sam, takes his time to explain, super patient, helpful for sure. Just looking to get you into a bike that fits your ability and price range. Zero upselling which is really appreciated! Only draw back is he is a Cincinnati transplant!! :)

My family has been coming here for years. I bought my first road bike here last year. Since then I have ridden over 4,000 miles on it. It was one of the best purchases I ever made.I came in to buy a certain bike but I ended up going for a previous years Emonda instead thanks to the help of Tim. This bike is way better for me than the other bike would have been and I am very happy I bought it.I came back for a tune up and bike fit during March and everyone was very helpful.Ill be back if I ever decide to buy another Trek or if I have a problem I dont know how to fix.

I purchased my second bike from this store. Johnathan was very informative and patient. This is my go to store for bie purchases

Small-business owned and very knowledgeable/ professional

Do NOT bother the bike snobs with a department store bike. The condescending mechanic will make it clear you are an idiot and they are too busy for you. If giving a -5 star review were possible, it still wouldnt be low enough..

Our experience was excellent because we believed we had ordered a grey trek 3 bike for my wifes birthday. However, when we came in the next day to pickup the bicycle, it was silver. Steve, the manager, listened to our concern and gave us a grey trek 4 bike at a reduced price. It was the bike my wife really wanted anyway.

Village Cycle used to be a great shop. Ive spent 10+ thousand dollars on bikes and repairs over the years here. But the past 3 years have been a true downward trend for the store. Tune ups have been worse and worse, to the point where Ive left with my bike and broken down on the way home. Last tune up took almost 3 weeks, then when I picked up the bike, the tires were flat and they pointed to the pump outside and said I could use the free pump to air the tires myself (after spending $150+ on routine maintenance).Today I had a significant issue with a bike and couldnt ride it, so called the shop to make sure they were open and taking bikes. I walked the bike over to the shop (which is a few miles away for me), waited in line for 20 minutes, then someone came out and said they were not taking bikes anymore. I explained that I called ahead and had to walk the bike over, but the gentleman was very rude and told me, well thats the world we live in, call again later and see if were taking bikes again and walked back inside.There are so many other bike shops in Chicago, I cannot recommend this shop - there are plenty of other nearby places to buy trek bikes at. If I could leave no stars, I would.TLDR: customer service is horrible, poor bike service

Good service, great bikes, nice people.

I have been stopping by Village Cycle Center since I bought my first trek back in 2002 and they always have someone on the floor that knows bikes, rides bikes and happy to talk to you about bikes.

Brought my bike in during the covid pandemic needing bottom bracket servicing Most all other shops had a > 2 week turn around time for this repair. Village Cycle Center got it back to me in 4 days. Excellent work!

Tom was brilliant in helping me get my old 1978 Grocery Getter up and running again. The other staff were super friendly and helpful as well. Everything you’d want in a local bike shop. Thanks again, Tom!

Awesome experience at Village Cycle. I had a bike in mind, talked over the phone for a bit (even that was great as I had a few questions that were answered and never felt rushed), came in (free parking is a nice perk too), was fitted, ordered my bike, came back again when it was in and was fitted again in my bike. I worked with two different staff members who were both very attentive and gave me great insights. Would recommend and come back again. I love my bike!

I got a flat and was 5 miles from home. They were backed up so it took a couple hours to get serviced, but it was $20 for a new tube and the service.My number got taken down wrong, so the mechanic actually came and found me in a nearby park to let me know my bike was going to be worked on. Pretty awesome!

The great people there got the bolts to fix my basket and fixed it for me free of charge.

Its awesome to be able to keep business local after this COVID debacle. I had a wonderful experience working with Ian (helped me pick the appropriate upgrades and gave me excellent suggestions) & Mike (helped me make sure everything was installed properly and checked me out/billed me). My gripe is with Tim C- this gentleman came up to Mike while Mike was servicing me and aggressively asked him what he was doing, and why wasnt he helping a pair of new customers. I immediately jumped in and said because he is servicing me Tim C tried to make a statement regarding COVID and safety to which I replied I am also in here and need to pay (in order to leave and take my bike). Tim aggressively followed me up to the register w/Mike mildly taunting me until he went back about his original business. To make a long story short- everything was awesome until Tim C got involved and made me both feel bad for Mike and as a result uncomfortable. Still have to give the bike a thorough ride for full judgments on repair, but wanted to highlight the poor business/professional etiquette displayed by Mr. Tim C.

Had a bad customer service between me and 2 of my friends. The 3 of us had the same sales person. He wasnt helpful at all. The 3 of us bought bikes but he didnt really sold us the product! Not going back there anymore!

Nice shop, good mechanics but super overpriced and they do crooked shady behavior like say you need new parts when simple routine maintenance is needed or claim you need a costly part replaced just to fix a flat tire. Alot of bs to make more money. Im sure the rent and taxes are outrageous in old town and thats why you gotta charge 3x more than ANY other shop in town and pull the crooked mechanic card. They say its all about policy trying to take advantage of ignorant people. I recommend West Town Bikes. They are a non profit bike shop helping people in the community.

Buying a bike from Village Cycle Center was and continues to be a pleasure. I walked in the door having already test ridden every bike on my short list and knowing exactly what I wanted, but they still discussed the model and size I had chosen to help me confirm I was making the best choice. They did not rush the sale in the slightest. It being both a repair shop and sales floor, they have plenty of knowledgeable employees to answer your questions in detail. And I had lots of questions that they patiently answered with a friendly attitude.If riding everything you are considering is your shopping style, its important to have made your rounds and done your test rides before buying at Village Cycle Center. They have a device they mount the bike to so you can pedal as they adjust the fit, but they do not allow test drives on the road due to being located on a busy curve. I was considering a large variety of models from multiple brands, so its not like I could have done all my test rides at one location anyway.Although Ive only owned the bike for a week or two, theyve already demonstrated that they are a supportive shop to have behind my purchase. When I brought my bike in having slipped on ice and smashed a reflector (on my brand-new bike!), they immediately replaced the part wouldnt hear it when I asked about cost. I know a reflector is not an expensive piece and the labor behind mounting it is not huge, but their attitude inspires confidence.Buying a bike from them comes with two free tune ups (standard, not an upsell). I figure my experience with those tune ups and any other time I bring my bike in will be positive, but I plan to update my review to confirm. If I forget, its due to lack of complaint.If you’re considering buying a Trek or cycling accessories, certainly check them out. In addition to being personable and knowledgeable, their prices are very competitive. They had the best price when I bought the bike. Since, I haven’t seen it listed anywhere else for as low (trust me, I’ve been keeping an eye out).

Covid lines are long after work but staff is quick, friendly and very knowledgeable. Rus was very helpful to make recommendations, fix my chain and explain how to use new products.

I went here earlier today to get a new tire and tube installed. I am very pleased with their service. I choose to go here because out of all my phone calls for estimates and questions, Village Cycle Center was the other ship that was nice, willing the kindly help, and seemed reputable. I was amazed to find out that my tire installment was only going to take an HOUR! And that I didn’t have to give my baby away to someone for a whole week. It was also fairly cheap!

Walked in and rode out!!Great Service, nice selection of bikes and everything else you need! I highly recommend them!!

Tell Tom he fixed my Madone . No more noise. He is elevated to Bicycle God status

While I have never visited, I ordered a set of tires online and some tire levers. They had the tires i needed at a reasonable price so that gets them 3 stars. Then the tires arrived quickly (4th star), but the levers were missing. Mistakes happen, I thought, so I called them to let them know the situation. Adam, the sales associate answered the phone, was very professional and friendly and immediately said we will send some out first thing and have them to you by next week. Awesome. He clearly understands the sales adage that its not what happens, its what you do about it. Then I got a call about 10 minutes later from the manager saying that the levers actually shipped from a different warehouse and would arrive soon. (That honestly may have been communicated via email to me, but my week has been so crazy I havent paid attention to those emails. So probably my bad!) I appreciate how everything was handled, though, which is why I am reviewing them and giving them 5 stars. In the age of Amazon and automation it was great to get humans who cared about the business and who were set on making the situation right no questions asked. Please support this and other local bike shops that put customers concerns first.

Super helpful staff. Adam was awesome. Selection was good. Prices were good. I trust their info, and they really made me feel more confident in my decision to become a biker in the city.

30 years ago I bought a Trek mountain bike from this store and wore that baby to the ground. Today I walked in and its exactly the same top quality service and large and deep array of inventory I experienced all those years ago. You cannot go wrong buying your first or next bike here. They are the best.

I just called this place asking if they could assemble and tune a bike I bought from Walmart, the rude clerk shouted “WALMART” and shut the phone in my face.. wow! Would not recommend going here. There are more friendly bike shops in the area.

I bought my 6 year old a trek bike for $250 9 months ago. The chain fell off. I put the chain on multiple times myself but it continues to fall off with minimal use. I called Village to see if they could fix under the 1 year service warranty. The said no since it was after February. They act as though they have great service and you pay a premium because of the 1 year check up. It has little value in Chicago because most people do not ride a bike in the winter. When i brought the bike to a local shop down the street they fixed it in less than 5 min and did not even charge me. I will not ever purchase another product from Village. They follow up service program is useless.

Just took my bike over to Village Cycle for my annual tune-up. After checking my bike, the service guy said that it was in working order and all I needed was air in my tires which he promptly took care of. He returned my bike and said there was NO CHARGE, saving me $90 on a tuneup. I purchased this bike from this same shop about 10 years ago and I have always been pleased with the high quality service. I highly recommend the Village Cycle Center to anyone looking to purchase or have his/her bike repaired.Harold

Just bought and love my new Trek XM700 E-Bike. I will purchase my next bike from this store the next time Im in the market for a bike. The employees are so nice. They greeted me as soon as I walked in the store. Tim (sales person) was so attentive and had all the answers to my questions. He definitely knows his bikes. This is definitely a store for bicyclists. They just dont cater to snooty people who can afford expensive bikes. Its a store that appreciates bikes and bike riders. Village Cycle Center, I will be back. Thanks You!!!!!!!!

The Village Cycle Center has a really good high end range of bicycles. They range from at least $350 upwards to around $3500. If youre looking for a good, reliable, bike, this is the place to go. In addition, the staff there are willing and able to answer any questions that you might have pertaining to finding the perfect bike for you. From your body size, to your cycling posture, to caring for your bike, these guys know it all and are more than willing to share their knowledge with you. Theres even an area set aside specifically to help people get the right fit for their bike, taking into account your height, riding posture and many other technical factors which I clearly did not know existed before walking into this place.The reason why I came in was because I needed to get my brakes aligned from a second hand bike that my friend gave to me. The service center staff was fairly prompt and was able to diagnose that it was not only my brakes that needed work, apparently my spokes were not tensioned correctly and was causing my wheels to wobble. My chain was also not greased. So they promptly set off to work and after one hour, on the hour, my bike was ready. I checked my bike with one of the service staff and found that my wheels were still wobbling, which resulted in it rubbing against my brake pad regularly. To which he replied, it was pretty bad when it came in. We did our best but your bike is one of those departmental store bikes and they dont have good quality control standards on these bikes to start with. What a way to leave on a sour note. sigh.

Walked in for a helmet. I noted that I didnt want a giro or bell and the salesperson told me I guess we cant sell you a helmet.. He then just proceeded to walk away. A couple of perfectly good bontrager helmets sitting there.

The guys here really made the process simple and informative.When I first walked in, I really wasnt intending to make a purchase on the spot. I thought Id look around and get a feel for what I might want. After talking to with Jim, I felt really comfortable and trusting of his recommendations. Everyone was very helpful and didnt make me feel pressured. I love my new bike. This is the first time Ive used clip on pedals. A little tricky the first ride, but very happy with the new bike and the service. Will definitely be back for future supplies.

I had a really positive experience here finding a new road bike. Paul and Tim were knowledgeable, helpful, and friendly, and spent a great deal of time helping me find the bike that was right for me. They have a huge selection of bikes and a great staff; I cant recommend them highly enough!

I have never had a bad experience with Village Cycle Center and their customer service is by far the best I have ever had. I went to go get a chain replaced and not only was it fairly inexpensive but my technician, Tom is think was his name, took the time to give me some much helpful and greatly appreciated tips on how to take care of my bike. Not only that, he took it upon himself to fix a couple of minor things without an additional charge and not to mention how fast and precise their technicians are!! I will always be bringing my bike to them and will gladly refer anyone and everyone to go to Village Cycle Center. Thanks Village Cycle, you are the best!!!

Spent a month reading blogs before deciding on a bike. Wound up at Village Cycle as they had the best price, hands down.Price and selection is how I️ found them, but the service was stellar. Friendly, great attitudes, definitely a customer focused experience.Highly recommended.

Nice and fast service

I could not have been happier with the service these guys gave us. From answering beginner questions to explaining things I didnt know I needed to check, these guys are great. I highly recommend this shop if you are looking to purchase a new bike. Thanks for making my purchase hassle free!!

This place is great! I have had so many positive experiences from buying a bike, parts, and tune ups. Great service all around.

We got here 30 min before close. Tyler was polite and professional to my daughter. She picked the bike off the floor. They stayed open late to finish her bike. I promised her a bike and these wonderful people made it happen. Thank you. I will recommend this place to anyone. Thank you for the experience

Outstanding service and products. Cant be it in Chicago!

... Three years in a row I bought gel seat covers and a couple of U- locks. As far as mechanical works on the bikes I own had own 5 others bike shops to do that, as of today, 6 locations are closed due to high lease or rent .. Recently in three months had brakes adjust on both of my bikes and a few days ago had the shop two new tries & tubes spend nearly $300.00 . Cant wait to see the new look 😯 .. The best things I like about this place & like to give it a 5 stars ⭐⭐⭐⭐⭐ the the front automatically doors and the ramp going down the service area, no fighting to keep the door open as you trying to come in with your cycle .. Job Well Done Village Cycle Ceter 🚲🚲🚲🚲🚲🚲

My peddle fell off in the middle of my ride so I stopped in to use a wrench and they wanted to charge me $10..so I could screw my own peddle on. Since I didnt have a card or money they left me high and dry.

The neighborhood bike shop Village has a great selection and very friendly knowledgeable staff. They do offer a 7 days 100% no questions asked cash refund. Its not the most inexpensive place to buy a bike as they do have an Wells St/Old Town rent to pay but theyve been in business and havent been as successful as they have been for no reason.

Excellent service and great price. Adam assisted me with my purchase. I went there with a bike in mind and Adam took my measurements. I was riding home about an hour later. Very happy and will back soon.

Helpful and knowledgeable staff

My bike as well as everyone in my family is from Village Cycle Center. The staff is incredibly helpful and honest. They will never try to sell you something you dont need or unreasonably pricey, which I really appreciate (no one likes finding out they spent too much money equipping a bike they just bought).

I had a really good experience there today. The sales associate was very professional and not pushy at all. I was looking for a good mountain bike at a reasonable budget. I ended up purchasing a 2016 Trek Marlin 6 at a really decent price. They threw in 3(!) FREE maintenance services at over $180 worth. Not to mention the bike was ready to go in about 1 hour on 4th of July weekend. Really impressed with these guys. Highly recommended!