Your Team made the car buying experience painless and fun! and the peace of mind is worth more than words can say!!! Biggest thanks to Wendy Miller and Brian Nelson - experience was a ten !! Thank you

My wife and I went into Chuck Patterson Toyota to test drive a hybrid Highlander. We ended up purchasing a new 2021 hybrid Highlander and a 2022 Prius Prime. We were both very happy for the no hassle sales team that helped us and will be bringing both vehicles their for service.

Cy in the service department was AMAZING! Made everything so easy!

I thoroughly enjoyed my service with Darren. My appointment was at 3:20 and my Highlander was on the rack at 3:15. By 3:45 I was done and on my way. Many thanks to the service department.

Came in with very expensive auto repair cost. Vehicle had a lot of miles on it, easy wear. They offered a solution. They offered me fair market value for my vehicle. Then they offered a great deal on a new auto. After that I sent my oldest son over. He got the truck more than he thought he could be able to get. P S other son being helped with a hand up.

Cy at Patterson Jeep always gives exceptional service. He listens to customers concerns and acts on them efficiently. My most recent experience was a recall on my Jeep Renegade. Cy took me right on time and had me out the door in under an hour. I rely on Patterson to keep me on the road.

Getting service for my truck was easy! Chuck Patterson’s staff was very thorough and worked with me schedule to get me in and out quickly! Great service!

We purchased 2 vehicles a 2017 Carolla and a 2017 ram Laramie. Their customer service is the worst. There is one guy working the dodge desk and if he doesnt feel you are worthy of having your truck looked at then it does and if not then they waste your time and then argue and argue until you leave. I wouldnt let the dodge guy look at my bicycle.

I arrived 10 minutes early to my apt for an oil change, they took me right away. The waiting area was clean and comfortable and air conditioned. The total time I was there was maybe, at most 30 minutes. They explained everything to me before I paid, including the breakdown of charges. The paperwork they hand you afterwords is very clearly printed and easy to read for someone who doesn’t know much about working on a vehicle. I am very please and will continue to bring my vehicle here for any further problems . Thanks guys!!!

I cant say enough about how happy I am with the service department. I drove from Redding to this dealer because of the awful service people working at Lithia in Redding. Thank you for the quick service today and being so pleasant, it was a great experience.

We had a great experience buying a truck from Cesar. He was knowledgeable and helpful throughout the entire process. Even up to a couple weeks later doing the work on lift, step bars etc. We are very happy with our purchase.

I worked with Brendan and had a truly exceptional experience. He displayed honesty and integrity throughout the process.

Not like this will matter..I will chalk it up too Covid-19...So we planned on taking my 2017 Jeep Grand Cherokee on my 50th B-day road trip..I forgot to say my Jeep just left the shop a week ago..Now Im having the same and more problems with it. Now dont get me wrong Sai is cool as hell ..I dont so much have a problem with the Service department as I do with the fact I made an appointment with the automated system for Monday which would have been perfect. I get phone call later telling me that the system is wrong and I cant be seen until Oct 8 ..well after my road trip..speaking with the appointment scheduler no emotion needs to take a class in customer service..My favorite place just was a complete let down...Wont be taking my Jeep on my 50th road trip..Thanks Chuck..

Such a welcoming environment! After being treated poorly at a different dealership my wife and I were put off on buying a vehicle off a lot. However deciding to try a different lot we went to Chuck’s and it was a huge difference!!! Included my wife in conversations and made us very comfortable. At the end of the visit we left with a brand new vehicle and a peace of mind!

Jim Moore was great. He did a great job explaining all the features of my new truck. Made buying a new truck a great experience. Alisha in finance was amazing. She explained each step, and made it very easy. And a shout out to Hannah. Thank you very much for assisting me, Love my truck.Crespin GutierrezGeneral ManagerOffice Depot

Friendly staff comfortable waiting area work done quickly

Chuck Patterson is amazing, and customer service is exceptional! The best car-buying experience I have ever had!

In a matter of a few seconds, my entire life was destroyed in a collision. A Chuck Patterson Toyota dealership employee who was on a test drive smacked the rear end of my car as I turned into the bank. I am an excellent driver of 42 years. I am still in shock, physical pain and bewildered by how big corporations, insurance companies get away with ruining others’ lives. With A lack of caution for himself, or his pregnant customer I was hit. Where were his eyes looking? On the sale we presume? By the Toyota driver not paying attention enough to see something in front of him, may have been a mistake, however it managed to total my vehicle and caused all kinds of issues, pain and destroyed my life.It was horrific! The brand new Toyota slammed into my 2002 Forester, bending the axil and tossing my car like a slingshot. It happened so fast. I always LOOK to see if a lane is clear when I enter it! It was clear! My car was my livelihood and without it my whole world is falling apart. I have several new health issues from the accident. It has been a very difficult time getting to doctor appointments, simple everyday errands, and grocery shopping. I had to stop my volunteer work, so now I sit home alone all day everyday just lonely and miserable. As a disabled senior whose world in one second was crushed by a big corporation. I’ve always worked hard helping others and was taught others should do the same. This transition was not easy. Now because Toyota and their lack of justice I’m not going to be able to go see my only son graduate from his University, as I no longer have my reliable Forester, and have new injuries. Nowhere to turn for help and I have no way of picking up the pieces and fixing all the damage it caused me. Toyota, as a big company, probably wasnt even affected at all! Really it was nothing at all to them. Big insurance companies don’t care. This financially ruined me. Thanks Chuck Patterson Toyota, Chico, CA.

I was able to check in quickly and easily for my oil change, and I was even early. Justin was courteous and nice from when I arrived to the point which I left. While I was waiting in the lobby he came out about half way through and showed me pictures of my air filters to make sure I knew that they really needed to be replaced. Overall a quick, simple, pleasant experience!

Had a very good experience. Jim Moore was very helpful with the whole process and any questions I had about my Jeep. Alicia Magnotta was very friendly and answered whatever questions I had about the paperwork. Great company. I even had to stay a little after hours to finish up getting my car insurance but everyone was very patient and nice about it. Definitely recommend.

I was working with Jeff on purchasing a new Toyota Venza and thought I had a deal in place before going to the dealership. I live 90 minutes away so I planned on getting a ride to pick up the car. I arrived to find that the car set for me was not the trim I wanted. Even worse, they sold the one I was going to purchase the night before, when I was working with Jeff via text and email. So it was one of two things: 1. He did not listen to my needs, which I made clear several times or 2. He thought he could pull a switch on me.When I was getting ready to leave, the manager Erik came over and offered to try and find one from another dealer. He actually seemed to care about customer service and honoring the commitment. He asked for an hour to call and see what he can do. Over an hour passes and I give him a call. He does not answer and I did not receive a call back later.I wish I would’ve known he would not bother calling me as I would’ve gone to the customers there to tell them in person about this terrible experience. I hope this helps and you consider shopping around elsewhere.

I worked with Brian he was awesome very helpful, patient and not pushy at all. He let me test drive a few cars but I knew I loved the Camry and they gave me a good deal on my trade in! I had a great experience and I believe her name is Alicia she was awesome as well they both have great personalities!

The maintenance department has always been helpful, prompt, and professional. This morning I called their towing department to get my car to the maintenance department. They said it would be 45 minutes and I said thats fine, I just have to get the car there in 2 hours for an appointment. After 45 minutes they called me back saying it would actually be a few hours because they got in a bunch of priority calls. They offered to connect me to another local towing service and I thought well at least thats convenient that theyll transfer my call. But no. They just meant theyd give me a number. Rather than trying to find a pen and paper I opted to just look it up. I am not impressed with the towing service.

Always excellent service. 👌

Stand Up Family Ran Dealership! I Highly Recommend!! Ask for Kyle Patterson, Kyle will take care of making sure you get the best possible deal & following it through until end .

Chuck Patterson Dodge has the very best service managers and service Personnel. They do a high-grade job on your vehicle we bought from them and they have great services and did everything great. And in a very timely manner we were only there for less than 45 minutes. I would recommend them to everybody. They truly are the very best in our opinion. Not like Lithia Dodge in Grants Pass Oregon. I had a problem with my Dodge Ram 1500. Lithia Dodge had my truck for a week. And could not figure out what was wrong with it. They also sold a Jeep to my brother and sister-in-law a year or more so. My little brother was killed in his own back yard in a tractor accident. One week later my sister-in-law had problems with her Jeep at Lithia sold to her. Naturally because of her her husband my brother just passing one week earlier she was very upset with the car not being in good shape it was brand new at the time. Lithia banned her from ever coming back to Lithia Dodge. Now Thats What I Call very poor service. Lydia needs to do something about their service personnel everywhere and every dealership that is owned by Lithia across the United States. Or wherever they are. But anyway Chuck Patterson is nothing like Lithia Dodge. I would take my vehicle to Chuck Patterson Dodge in Chico California Anytime. My hat is off to you Chuck Patterson Dodge.

Love my Camry Sports Edition

I would recommend Chuck Patterson Toyota to anyone looking to purchase a new or used car. As well as for anyone who needs work done on their car. They are friendly, efficient, and go above and beyond to make sure their customers are happy.

Well I didnt win the car. looking for a new car they have plenty in stock. And Toyota is a very reliable car.

I was nervous making my first car purchase, but working with Kyle made it easy I swear! Im sure working with any of the staff would me great too! Kyle made my experience very simple, understandable, and tailored to me. I could tell he was a veteran at finding people just what they needed because after introducing himself he dove right into asking questions about me and what I wanted in a vehicle so he could guarantee my satisfaction. And whenever I had a question he always answered so thoroughly! His demeanor was also very easy to get along with. He was polite and patient. Now only will I be returning for my next vehicle but I would only recommend Chuck Patterson to friends and family.

In and done with my new car purchase in an 1.25 hours, has to be a new record. Service great and met my terms well. Second car I have purchased from them and both experiences were good

Their online appointment service needs work. We made an appointment online and got a text and an email confirmation of it only to find that we didn’t have an appointment after all. I only found that out because I happened to call the service department. They informed me that “oh, online appointments don’t always make it to us.” Why have an online appointment service if you don’t honor those appointments?

The gentlemen who assisted me were very upbeat and helpful. They were very interested in helping and seemed knowledgeable about all of their recommendations.

Great customer service and this one of the few dealers in California that work with costco auto. Also, this is a dealer that does not rip people off by markup price on their toyota vehicles like the toyota dealers in the Sacramento area. Thank You Chuck Patterson Toyota

Awesome. They helped me ease my mind and made sure my car was still running strong. They answered my questions and were super friendly. !!

A Great Experience at Chuck Patterson Toyota. Three days before I wanted to set up my service. I contacted the person at the appointment department and was given the day and time to have my service. Shaun Powell was the service adviser he was polite and entered all the things that my truck needed service oil change. and air bag recall he said it would take about two hours to complete. I was impressed at how informed he was as to how long it would take. He was rite on the money as to the time it would take.They checked the brakes, all the fluids and topped them off. The truck was clean and the free car wash was a bonus . It is nice to get great service that you can trust. They have my business in the future.Thanks JUAN/VICTOR/MATT/CON The service tech.s

A better car dealer experience can not possibly exist. Just awesome courtesy and yep I bought a fully loaded Tacoma. 😀

Even when the service department cant get it done the first time they dont give up, shuttle service is great even big dog friendly, Duanes Great! Were bought 2 vehicles 😀.

We brought our Toyota Tundra in for an oil change. Our Customer Service Agent, Darren, treated us great and went above and beyond to provide us with excellent customer service. I would highly recommend Chuck Patterson Toyota with this employee for fantastic customer service!!!

Super Easy.. Very welcoming.. the Best Customer Service

Date of Purchase: May 30, 2020I had been shopping for about 6 months for a new vehicle. I accidentally came across the New Camry, 2020 makeover. Looks just like a Beemer or an Audi, but much more reliable. lol And the Top Trim XLE comes with an optional V-6 engine with 301 HP.I had briefly considered a Lexus, but I decided to go one step down in luxury, while getting the same reliability, and saving $10-$15 grand.Chuck Patterson Toyota was the only place in Northern California that had the EXACT Camry, fully loaded, V-6, Pearl color. Only one in stock. Although I lived much closer to Lithia Toyota in Redding, I went to Chico to check out the New Camry.Toyota was having a 0% Interest for 60 months special financing, and thats the big reason why I decided buy this particular vehicle.Chuck Patterson Toyota was very busy when I was there. All the staff, including salespeople, were relaxed and friendly. My salesperson was Jeff M. and he did a great job.When all was said and done, I didnt get any better price than what was already stated on the Chuck Patterson website. But I got exactly what I wanted and the experience was pleasant and easy.Oh...heres the clincher: Jeff said that if I buy the vehicle, its mine to ride home. He will get one of his guys to drive my Dodge Magnum V-8 HEMI back to my house 70 miles away. My answer: Done Deal.The car drives like silk. It has every safety device ever invented, including back-up camera (that I love) as well as a birds-eye overhead 360 view.I took those 301 ponies up to 100 mph on the way home and there was so much more. I cant believe Im driving a Camry now. lol

My service writer, Bill/William, was truly wonderful and deserves to be recognized for his skills. I will return to your dealership for service AND I will be looking at new trucks in the immediate future. Thank you Bill.

Employees in the service area always go above and beyond to give excellent customer service. Thank you

The job was quick and courteous. Couldn’t ask for more.

I am very pleased and appreciative of the service I received at Chuck Patterson. My salesman Conrad was amazing. Everyone was so nice. Thank you for all you do.

Not only did they do all the recalls, they did them quicker then originally suggested.

Will run up extra, unnecessary hours on labor just to raise the bill. Heard Sy telling a mechanic to wipe down the dash for half an hour, get more hours, while waiting for my own excessively high labor bill.

Conrad and Heather were great! Very impressed. Amazing experience overall.

Zero covid guidelines, DCA and OSHA complaints already filed. When I asked an employee about why there were no masks to be seen, I was informed that the on going pandemic, which has killed 577k Americans alone, was kind of over man.

Cy was very helpful in service. I had two recalls on my Ram and he took care of both himself. I wasnt there more than 10 minutes.

Bought my truck here. Great people here to work with.

Sean at Dodge was a no-pressure, relaxed, enjoyable and professional person to work with. He went above and beyond ensuring that we were understood the vehicle and happy with our purchase, or if we needed anything. Please thank Sean once again for us! Thanks Sean. You nailed it, man!

Ian did an excellent job of showing the vehicle and walking me through the purchase process. Several other people were also helpful and professional which made the whole process easy.

Ian was a great salesman. No npressure. Tons of knowledge of the vehicles. Wendy was amazing!!

I was just looking...Well look no further, you will be met with very friendly, knowledgeable, and extremely honest staff. You will not regret buying from Chuck Patterson. I left with a new Rav 4 Hybrid after Brian, the salesman, enlightened me on the differences between gas only and hybrid. Furthermore he spent the time showing me how everything works, and followed up a few days later inquiring if I had any questions. The General Sales Manager, Brad was thorough and provided multiple financing options to help fit my needs. When it was time for me to sign on the dotted line I was met by Wendy, who helped me through thepaperwork, which made it quick and easy. I was happily on my way after only a few minutes. I highly recommend purchasing a vehicle here!

Dealing with car salespeople is never fun. Once you get past that part, the service people are pretty good, no real issues there. I think the biggest issue I have is with the courtesy van. Every time I need to use it, there is a minimum of 30 minutes I end up waiting in the lobby for the van to get there. I have had to wait for over an hour before.

Fantastic experience! My catalytic converter was stolen out of my poor prius. I had dropped comprehensive on it due to age of the car a while back and getting it repaired was more than I wanted to spend on an old vehicle so I decided to trade it in. Mariah in the service department was fantastic in helping me understand my options for my prius. She referred me to Kim to find out trade in-value and give me some car suggestions. I came in and Edgardo and Kim took great care of me and found me the perfect vehicle!

I did a buy out on a lease. Brendan was very professional and kind. He explained the reason why the purchase price is not negotiable when doing a buy out on a lease. We both left on a positive experience.

Worse consumer service, people are rude have zero answers to help you! Don’t call you back with multiple messages to multiple different people. Don’t take any there. Go to John L Sullivan’s in yuba city

The salesman Jeff was awesome! He knew just what we wanted and called us as soon as it came in. I drove away with my new Tacoma at 2:00 that afternoon! Haggling was almost non-existent and the finance person was low stress and not pushy at all! Overall a wonderful experience. Love Chuck Patterson Toyota!

First time there for an oil change couple people were kind of rude

Brian was a very professional and polite sales representative. He found a vehicle with everything I asked for. I have called him twice so far after the sale with questions. He was very helpful.

Great place to get your car. No pressure,down to earth, easy to work with.

Got a new Toyota RAV4 Prime at msrp, which was thousands less than many Northern California dealers are charging right now. The salesperson, Antonio, was great about keeping me informed about the process and getting all my information ahead of time so I could get in and out quickly (which was important to me due to COVID as well as general convenience). Everyone was wearing masks and the financing manager also volunteered to open both doors to her office to increase air flow. I went in knowing what I wanted and what I didnt want as far as add-ons but that said, there was no hard upsell. All in all a great experience!

Most incredible car buying experience I have ever had. I wasn’t pushed to purchase, and was allowed to just take my time to comfortably decide what my options were. Our salesman, Ian, focused more on educating us about the different vehicles than trying to sell one to us, which I sincerely appreciated. This approach ultimately ended up with our purchase of a new RAV4 and we couldn’t be happier! Can’t say enough good things about this dealership. It meant a lot to have someone helping us that was less interested in pushing us and more interested in ensuring we got the best vehicle for our family at the best price. Extremely impressed with this dealership and their sales team!!

Jim made every effort to meet our needs. I was able to negotiate a price, and they were polite and receptive offering other competitive options at a reasonable price.

I had a very pleasant buying experience at Chuck Patterson Toyota. I was able to test drive the truck I wanted, when I stated my budget no one tried to move me off of it, instead I felt that Antonio and Eric kept that number at the forefront of their minds. When I told them I needed to sleep on my decision they respected it and didnt push (too much 😁) that I take the truck. I really enjoyed working with the staff there and had a quick, pleasurable buying experience.

Fast service if you park in the service lane like youre suppose to XD.

Drove in, hubby went inside & spoke to someone. We were told where to park the car for assistance. Within a few minutes a very nice gentleman came outside, checked over the vehicle, went back inside with hubby who came out within 15 minutes with a price quote on paper & an appt. It all was simple & quick! Very happy so far...

They emailed me saying no to low down payment. I went in and they said I have to make at least 1800 and have a down payment of large size. So they lied about everything.

Always on point. Quick, solid service from some of the best mechanics in Northern California.

I didnt exactly expect to leave with a car...or maybe I did. I went there and I wanted a new car. I have been to car dealerships before. Anyway I think I got a pretty good deal and so far Im very happy.

Great customer service!

Have bought 2 vehicles from Chuck Patterson in the past 3 years and I am very pleased with their kindness, professionalism and generosity. The 2nd vehicle had a couple of issues we noticed within the 1st month and they did not hesitate to fix it for us. Thank You! Our family appreciates you!

I had such a great experience. Thank you Chuck Patterson for all the help and time spent on obtaining my perfect car. I felt welcomed and supported in my shopping experience. We will be returning for future purchases.

Red is a very helpful sales person, good follow thru. Open and reliable.

BE WARNED! Do not do business with Heather, she was completely dishonest! Told us our recent payment to Toyota financial didnt show up in their system yet and we would be refunded the amount we paid, since the quote for what we owed was not accurate, based on that recent payment. We were lied to so that we would make the deal and now she womt return phone calls. The most shady car salesperson ever!

Cy was great to work with! They got my Jeep in quickly and finished it up much sooner than expected. Their shuttle service made it so easy to drop off and get back, the driver Trisha was Very friendly and professional

Chuck Patterson helped me get in a car when no one else could. Courteous staff great selection and reasonable prices.

Very satisfied with the deal at Chuck Pattersons. 2020 Dodge Ram Ecodiesel Laramie

Had a Prius recall to take care of and I was able to get it done here. Good customer service 👍

Usual great service

I have never in my life been so disrespected as I was today by an employee in the service dept for Jeep by an employee named Cy! I am in the process of contacting Corporate, abd the Better Business Bureau. I wish there was 0 stars

Quick and easy. I loved that all I had to do was come in and sign

Shayne our salesman was very accommodating, friendly, and listened to what we wanted. 10/10 would recommend him to anyone in the market for a vehicle. He seemed very honest and genuine! We appreciated all his hard work.

The buying experience was what you’d expect at a used car lot. They played all the games with making you wait on the manager, not being upfront about the total cost of the car, etc. This part was expected.What I’m the most disappointed with is the follow up. Part of the deal was I’d get a second key made the following week. Instead I got complete radio silence.

Thanks to salesman name Daniel we decided to stay with Chuck Patterson quite honestly hes the only reason we stayed with Chuck Patterson exceptional young man

Jim was very helpful and knowledgeable.

It took about one hour to buy my car including the test drive. I bought a car from Whitmier in 1993 that was a 7 hour nightmare. Chuck Patterson is number one when it comes to customer service. Thank you Neil

Patterson was great service and parts department went way over The call of duty to help me out with my pick up.

We have bought numerous vehicles at Chuck Patterson through the years and have always found the staff to be helpful and friendly. The premises are kept clean and well maintained also. It is an enjoyable experience.

Great service, no pressure sale, Ryan, and the financial manager, and Erik were all great to work with. We test drove on Sunday, no pressure, and decided to have the color we wanted, brought To Chico. Ryan did it all, had it there Wednesday. Nice 2019 Toyota Tundra limited 4X4. Thanks again Gavin

We were treated with respect and always with enthusiasm. They had to find the particular Rav4 that I wanted so they worked with me and was able to accommodate me with exactly what I was looking for.

We attended the Labor Day sale and were extremely happy with the fast service and non pressure approach of Jim Moore. We feel we reached an agreeable price. Jim also took time to help me set up some of the technology which was new to me. For some reason the prior lease people did not return the extra key. Jim is helping get a new key fab which we greatly appreciate. Than you

Each of the employees who waited on me made me feel like they were there to making me happy. While maintaining a professional focus,they lent themselves to some lively chatter, adding a warm, personal touch to the experience. To top it off, they offered me an incredible deal on a fantastic car. I would highly recommend Chuck Patterson Toyota.

I have purchased 2 cars from Chuck Pattersons and both times had great experiences! Jeff and his team are always able to work with me! Pete in the service department is always super great too 😊

Great parts people

Brian and the sales team are always great to work with. It’s why I only shop at Chuck Patterson! I know when it’s time for my first service, the service team will be fantastic as always too!

I was very hesitant about purchasing a used car. Search their inventory and found a car that looked nice at a reduced price. The car is very clean and in great shape. Also, (the sales team) Conrad, Billy, and Wendy made the process very easy! I am very satisfied with the level of service i received. The team found the lowest interest rate possible and even got a warranty for me!! Thank you Chuck Patterson!!!!

Every single person who works at Chuck Patterson Toyota is exceptionally professional, dedicated to top notch customer service and goes the extra mile to make the car buying experience a joy. We love our new car! Thanks!