Had a great experience buying a new mattress with them! Josh was very patient and answered all the questions we had. We had a couple issues with the first two mattresses that were not our fault and Josh was quick to react and get us switched out. Kristen, the manager was also very helpful and accommodating in the situation after two returns. Thankfully the third mattress was the charm! Great service! Go to Josh if you want fantastic service.

Sales experience- Kyle was extremely knowledgeable on mattresses and directed us straight to what I explained we needed. In a showroom FULL of mattresses, we found exactly what we were looking for after trying less than 5 matches to our specifications! His knowledge and training made our experience fast and hassle free. He explained and shared all options and extras they offered, but never pushed anything on us. Go see Kyle if u want a knowledgeable, hassle free & good nights sleep!

Kurt is an excellent salesman and was extremely helpful. The customer service was friendly and efficient. He used his knowledge of the products to help us find an amazing deal on a mattress and new pillows. We highly recommend him for all your mattress related needs.

I had spent well over three weeks researching mattresses/bed frames and the like. I was on my way to Costco to get the mattresses that were on sale when I saw a mattress firm and decided to check it out. When I walked in my immediate thought was that I could not afford such high quality beds. Gabe literally had to convince me to stay and go e him a shot. I did even though I thought I would be wasting his time. I am sooooo glad I did! After Gabe patiently spent two hours with me teaching me about beds I walked out with three beds for my kids that were way beyond what Costco had and the same price, and an adjustable bed frame and the most comfortable mattress I have ever laid on, also in my price range. All of this was actually a better deal than what I had put together and I don’t even know how comfortable my original plan would have left my family. Gabe helped me understand what would be best for me in a very low pressure way. It was honestly one of the best sales experiences I’ve ever had for any product. I am big on customer service and will not ever go anywhere else from now on and will happily recommend Mattress Firm to anyone I know. I also realized shopping for beds without laying on them is a pretty ridiculous way to do it… I am not being hyperbolic when I say that going into Mattress Firm has changed my life! After three days of testing out my new bed I am already sleeping more sound, getting up less, and my back and hips have felt better each morning I have woken up! Thank you and please do not change your business model. It is very refreshing to have such a high quality experience. Thank you again Gabe!!!

Kurt from the Chico store did a great job of finding out our priorities and then demonstrating various mattresses to match. He as patient as we were looking to buy beds for two different households. I appreciated him working to fit our price range as well.

I needed a simple twin matress for my daughter. They helped get me the cheapest one quickly and efficiently and then carried it to my car for me. Good service. Very helpful.

I called first on phone about mattresses for a trundle bed. The sales person Curtis helped me. I came to the store. Curtis then showed me my options, helped me pack my car and arranged delivery of one mattress that wouldnt fit in my vehicle.

Joshua was super helpful. We love our new Temperpedic! Helped us over quite a long time to find the right bed. Very patient.

Gabe at the Chico mattress firm on Forrest Ave in Chico was great. He took the time to let me and my fiancé try out different mattresses until we knew what we wanted. The whole process from buying to the delivery and setup was good, and he even sold us on an adjustable bed frame. Only thing keeping this from being a 5 star is that when they were setting up the bed frame, they didn’t put on the headboard bracket. Not the end of the world, I’ll just have to do it later.

The delivery guys were so nice and helpful. Although there was a mistake with my order they still helped me get it all figured out.

Gabe was great! He helped us find the prefect bed! We will always come to Mattress Firm for our mattress needs!

Kind people, great service, delivery on time to the “T” ! They even set it up and took the trash with them. Very satisfied!

Thank you again for the excellent service Gabrial. Greg and Anna

Mattress Firm on Forrest Ave., Chico was great at letting us try out the mattresses while still being very safe and hygienic! The process was easy, painless, and everyone was very hospitable; we were even offered water while we waited to check out! We are in the middle of moving and they happily accommodated our needs. Grateful for the experience and stoked to get our new mattress!!

This place has so much stuff and they got a lot of mattresses in stock to take with you. Everyone is so helpful there also. Great place!

Great experience, Gabe took excellent care of us. Will definitely buy my next bed there

After sleeping on a waterbed for over 40 years we decided it was time to look for a new mattress after our good old waterbed mattress began to leak! After reading the reviews of several stores we decided to try Mattress Firm on Forest Avenue. Were so glad we did! Ryan was so helpful and really seemed to have the knowledge of the products we were looking for. We didnt feel pressured at all and would highly recommend Mattress Firm to anyone looking for a good quality mattress! Thanks again, Ryan!

Excellent customer service! Very transparent very honest very helpful! I believe the gentleman helping me was named Ryan and not only did he have a great banter but he was extremely helpful for my first time buying a bed and a mattress. I had the best experience and I would recommend to anybody!

Good selection. Great customer service. Knowledgeable and no pressure. Highly recommended.

I called the Mattressfirm store in Chico on Forest Avenue today and was helped by Ryan. Ryan was very kind and understood my situation. He went above and beyond to get me my purchase delivered as soon as possible. I’m very grateful for his incredible customer service

Kyle was very helpful, friendly and efficient. The only complaint was that they didnt offer the same free items as the actual Purple website.

I had a great experience with Mattress Firm! One store called their other store to make sure they had what I needed same day. Went to that location and was treated wonderfully and promptly! He was aware I was in a hurry and was very personable. Excellent shopping experience!

Gave is great. Extremely knowledgeable and helpful.

I had the great pleasure of Speaking with Ryan today. I had an unusual problem, but that did not slow Ryan down. He listened to my problems with concern. After a short pause, Ryan offered me several opptions according to my budget. This was a huge help to me. After shopping around on the phone and internet, I was very relieved to receive Ryans help. Ryan was able to get me a great mattress at a huge savings, including set up and next day delivery. This is not the first time that Mattress firm has helped me. I would sujest if you want quality and a great deal, call Ryan @ Mattress firm Chico on Forest Ave. Thank you Ryan.!

Gabe was our salesman. Great guy. No pressure and knows what he is talking about. He was patient while we tries many beds. We went with a king then got home and decided we wanted to stay with a queen for various reasons. I called and he helped us switch our decision with no problems at all. I would recommend anyone looking for a new bed to go see Gabe. Thank you Gabe at the Chico Mattress Firm Forrest Ave location.

Kristen W was so knowledgeable and friendly. She made our purchase very easy. Thank you.

Our experience at Mattress Firm was excellent!! Ryan, the manager, was extremely knowledgeable and very helpful in our selection. There was at no point that feeling of being pressured into a sale or anything you’d get from usual sales places. He was very patient, and worked to get us the absolute best deal. We are very happy with our purchase and can’t wait for our next-day delivery to arrive!!

Highly recommend getting your mattress here. Ryan was very helpful in working with my partner and I to find the perfect bed. 10/10 service!

After several failed attempts to find a mattress I could drive home with, Dan from the Chico store helped me find the perfect fit that matched my budget. I was not sold anything I didn’t want. I highly recommend this store because of this salesman.

One day delivery for our purple mattress and great movers

Ryan was extremely helpful and made our first ever mattress buying experience very positive. He was exceptionally knowledgeable about the products they offered and helped us select a mattress that fit our needs and budget. We would highly recommend Mattress Firm because of Ryan and his no-pressure approach to helping us find the right mattress. Thanks again!

Mattress was not good quality. If you want to return it, it will cost you 10% of price (which is ok) and $100 delivery fee. Tou cant not delivery it back.?????Disappointed.

Amazing customer service. Ivy was so wonderful and helpful know giving us knowledge about mattresses that I didn’t even know about. This was my first mattress purchase as a college student and couldn’t have chosen a better place to go. And the specials where great too.

Great job by Ryan for setting us up. He did all the right things, was attentive, knew his products well, answered our questions--but then did what every good sales person should do, gave us the space and time to make a decision. Solid job and great service. The new bed technology has improved and is worth a look.

Although my family and I only had a short experience there as we knew exactly what we wanted we had an excellent experience with there customer service. Particularly Ryan was a great help and his charisma and personality made the process a truly wonderful, and simplistic process. If I ever am needing/looking for a mattress I would definitely return here, and recommend this place to anyone who is searching or in need of a mattress!

Ryan Beardsley was very knowledgeable, helpful and professional. He was not interested in selling us the most expensive mattress, rather he wanted us to be happy and satisfied with our purchase, which we were. He was also thorough in explaining things to us. It was a very enjoyable and efficient experience.

Walked in and Gabriel gave us a good deal . We were in and out in less than 30 minutes. Even got a discounted protector for a fraction of the original price. Well see how the mattress turns out but the service was excellent.

Friendly, easy going atmosphere. Wide variety of options. Ryan was super helpful and had a wealth of insight & knowledge of sleeping habits and the products that best suit. He found a mattress that checked all the boxes for me and my wife! Thank you!

Evan was amazing! She was extremely knowledgeable about their product and was so patient with our family. Highly recommend them!!

Place so nice Ill review it twice, first yelp, now Google! Anyways, I cant believe theyre still open! Shelter-in-place has me spending a lot of time on my bed and I didnt realize just how uncomfortable I was. I was really anxious about spending too much money on a quality mattress but they have a massive selection. I did end up choosing a bed a little higher priced than I was planning on, but their financing options were really inclusive. Even with my college loans and old medical bills, I got approved for the bed I fell in love with. The guys who work here are super informative, so I feel like I really know what Im buying - PLUS all of the sanitization efforts in the store made me comfortable in the location itself. Thanks Ryan and Gabe, I cant wait to get my bed later this week - so much sooner than I was expecting!

Our sales associate, Joshua Dybdhal, was great to work with! He was very professional and knowledgeable. We never felt rushed or pressured into making a quick decision. He made the process easy and enjoyable. Highly recommended!

I bought my daughter a mattress that just so happened to be 50% off the regular price and because it wasn’t in stock at the Chico store I asked if another store had one so We could get it sooner. They found one in Yuba City and the young lady graciously offered to bring it to Chico the next day! Awesome customer service! Very pleased 😃

Im moving away from home for the first time and while spending money gives me major anxiety I wanted to treat myself to a new, comfy, decent sized bed. You know, so I can sleep away the pandemic depression and not get any class work done.I had been looking online for mattresses, feeling anxious and hopeless, when my mum insisted we go to a store in person (wait, thats a thing?). We ended up at Mattress Firm on Forest Ave, which is basically a nap haven with a large selection of beds to try and choose from. The sales associate, Joshua Dybdahl, was very helpful in finding me a mattress that wouldnt break my back or my bank account (actually its the most comfortable thing ever and cant wait for it to be delivered).Josh was also very patient with my mum who indulges in conversation whenever she can (few and far between these days), so as far as Im concerned he deserves a raise. Or at least... a new mattress?I left the store feeling confident that I had gotten a great deal, excited to have a queen size memory foam mattress (plus box spring and mattress cover), and grateful that my mum and all her eccentricities had been treated with kindness and charm....zZz...

Ryan helped my partner and I pick the perfect mattress and hooked us up with all the sales and discounts. Very pleased with his service. Cant wait for our new mattress to arrive on Friday

Joshua at Mattress Firm was super kind and informative. We learned a lot about all of our mattress options. He was not pushy. Great experience. I would go back again.

Great selection, staff very helpful and knowledgable. Second time customer. Will return. Thank you.

Ivy was very helpful and informative. She helped us pick a mattress with no pressure. Her friendly and professional manner made mattress shopping easy.

Ryan is a phenomenal salesperson. I cannot recommend him enough.

It was nice experience to buy mattress and pillows in this store. It was quick and easy buy. Price are great. Seller was great.

I would like to start with what an amazing experience we had. Steve was nice, attentive, patient, and understanding. He was able to help us out perfectly and wasn’t trying to sell us the most expensive or fancy anything. He wanted us to choose the bed we found the most comfortable, affordable and reliable. We didn’t have a whole lot of room to work with at home and he was able solve every problem we had. Thank you again! And we will send anyone who needs a bed to Mattress Firm.

Ryan was a fantastic help. Will send all my friends and family to his store.

Josiah was extremely friendly and helpful. One of the easiest buying experiences ever! Can’t wait to sleep on my new bed!

Wonderful service! 10/10 recommend this place! Steve was a great salesmen, he did not push my daughter and I when we wanted to think about it. Steve also gave us a great price for my daughters new mattress!Thanks Steve!

Joshua was extremely professional, credible, pleasant individual representing Mattress Firm.The delivery team was 5 Star rated~ AWESOME!!!!! They wore masks, doe covers, professional, courtesy & went beyond & above providing excellent service delivering my items ❤️!

Ryan was extremely helpful! He was knowledgeable and helped us find the perfect mattress!

Stopped in here to try out different mattresses in preparation of getting a new one and Steve was awesome at explaining the different types of mattresses and varying levels of support. Ended up walking out with a great mattress and I couldnt be happier. Go see Steve, you wont regret it.

Great overall experience and the sellers were honest and very helpful 10/10 recommended.

Great service. The salesman who assisted us was great. Treated us like real people. Worked with us on the prices. Store is clean and the very welcoming.

Best service around

Ryan was extremely helpful with finding me a mattress within my budget. He was very knowledgable and Im already sleeping better than before. They had great selection of beds at every price point.

Go and see Steve! Great customer service and great deals on beds. They even sell amazing pillows here...who knew. We cant wait to go to bed now

Very helpful and no hard sell. Listened to our needs and helped find the perfect mattress.

The staff was nice and accommodating. They met all our needs and found the perfect bed for us. They made us deals since we lost everything in a fire and made us feel like they valued us as customers. Angel was very nice and the other lady that was helping him was awesome as well. I feel bad I didn’t catch her name!

I bought 2 beds from mattress Firm today, I was really pleased with the selection but better yet the service was outstanding! Our salesperson Steve was very knowledgeable about all there products and was genuinely concerned about us getting the best beds for what our needs are and staying inside of our budget. Id recommend this store to anyone looking for a new bed! Thanks Steve!

I was able to get in an out very fast with exactly what I needed.

Excellent customer service!!! Friendly staff and clean establishment.

I came in not knowing what to expect. However it was a great experience. All staff members were very helpful and there was no pressure on selling a mattress. They were able to find a good deal on a mattress from a different store and were able to ship it over. Definitely a place to check out if you want a new bed!

From sales, to phone support, to delivery, mattress firm was professional, courteous, and they kept their promise of delivery exceeding my expectations each step. I was told originally the mattress would be delivered within 3 days and they kept to their promise. The mattress they delivered was even more comfortable than what I had tried out in the store. Delivery was the most professional I had ever experienced. I will definitely be doing business with them again and will be telling all my friends and family of the exceptional experience I had. Thank you Matress Firm!

Very helpful with my return and picking a new mattress!

Still happy with our bed purchases. Went back for extra bedding. High quality and about the equivalent prices as online for bamboo. Had to wait for (free) home delivery as they were out of stock at the store.

Marilyn was extremely knowledgeable, respectful, thoughtful, and even fun. Her help made buying a mattress painless and precise--we got exactly what we wanted at a fair price for a high quality. And her husband was a great help too. Thanks guys!

An amazing experience! Steve was extremely helpful, he directed me to exactly what I was looking for and never tried to upsell me or push me to buy. Absolutely above and beyond service at very low prices, would recommend to anyone and everyone. Thanks Steve!

Great experience and wonderful customer service

After going through a terrible time like many others just like us, the rebuilding and refurnishing process sometimes is a bit scary. Walking into Mattress Firm today and being greeted by Steve set our tone off right from the start. Steve was knowledgeable and helpful no matter how many questions or concerns myself or my grandmother had. He made the process easy and pain free. He truly made a customer for life! I highly recommend going to this location for any of your mattress needs! Thank you again, Steve!

Best bed buying experience ever. So glad we were taken care of by Ryan, he was awesome. He mentioned he was a newer employee but I never would have guessed that. He was amazingly knowledgeable and so personable. He rocks! Thanks for spending so much time with us Ryan! Mattress firm is the place to go in Chico for bed shopping. Tons of options! Plus they have the Purple bed!

Steve is the man! He helped replace my bed and my boys beds. I walked in, he helped me and we walked out in less than 30 min. The beds we have are affordable, comfortable and they were even delivered and set up by the company. I would never buy a bed any other way.

We had such a great experience shopping here. Steve helped us find the perfect bed and gave us a great deal!! I highly recommend people shop here!

Josiah made the experience great. He explained everything in detail.

Angel was a really nice guy. He helped me immensely trying to get a new mattress and had good recommendations. Im a very picky person when it comes to making purchases, especially with furniture so his help was very valuable.

I called looking for a cal king box spring or foundation due to false information I received from a different company and they were very courteous and found what I needed with a very good price. It was available to pick up as soon as my husband arrived.

Excellent service! Older gentleman named Steve was great to work with. Not pushy and showed us mattresses in our budget.

The staff was very helpful. Marilyn helped me pick out the right mattress for me. She was able work within my budget without sacrificing the comfort I was looking for. I highly recommend mattress firm to anyone

My fiance and I had the best experience at this location! Right when we walked in, we were greeted and felt very welcomed! Marilyn helped us right away and was able to help us find the perfect bed! She was able to relate to to us and we really enjoyed talking to her and having her help us with everything. She was extremely friendly and while I typically dont go for products up sold to me, because I work in retail myself, I couldnt resist with how great of a job she explained things and was so thorough, and also gave us a really great deal on everything. I would reccomend this store to anyone who is looking for a new bed set up, because while it may seem expensive at first, she went over options and set us up to finance a bed. It was WELL worth it and we got a great deal!

Sales person on duty was so helpful and friendly!

Excellent customer service! The staff is very friendly and professional.. This is the best mattress buying experience ever! I will not hesitate to purchase another mattress from Mattress Firm. Thank you for your expertise Steve..

Sales person nice young gentleman was knowledgeable and helpful.

Our customer service person was helpful, courteous.A good experience

Before the camp Fire we bought all brand new beds, needless to say AFTER the fire we also needed new beds - Steve helped replace all of our beds (four of them) seemlesy. We recommend him whenever we get the opportunity because he is so knowledgeable, patient and calm. Not a pushy salesman which is my favorite thing.

Outstanding assistance, incredibly friendly, with good price matching.

Steve is an great person to work with! Hes very knowledgeable and makes sure he does the right thing for the customer. Ask for him if you can.

Had a very plesant experience! The salesman was very helpful in showing us many different mattresses to fit our needs. We are now very happy with our new bed. Thank you so very much!

Great group of guys at the store in Chico off of Forest Avenue. Steve answered all our questions and made our buying experience easy!

Had the best shopping experience ever, the manager, Steve, helped us find the perfect mattress and introduced us to a moveable base that we had no idea we needed but fell in love with it. He got us an amazing deal and they took away my old bed too, definitely make this store your first stop.

Went looking for Full size mattress. Frederick Charles sales associate gave us Great customer Service and ALWAYS finding a way to get a great deal in pricing and they have a financing program who works with the company.

Very nice service, and friendly

I just purchased a king size bed with adjustable frame from Mattress Firm. Not only do I love the bed I purchased but Steve was probably the most efficient and helpful mattress expert I’ve dealt with. I will always bring my business back to Steve on Forest Ave.

I am thrilled with the service that Marilyn and Steve gave me. They were so very helpful and friendly!!!

Monica was a wonderful help to my husband and I. We are very happy with our purchase.

Amazingly friendly and helpful staff! Couldn’t be happier with my experience. I would give 10 stars if I could.

We went in to buy new beds due to our loss in the Camp Fire. Customer Service was excellent.They delivered the beds, but only had 1 side of the Cal King box springs. Delivered that the next day. Today, I take the sheets off to each and from in between the mattress and box springs comes a tag that say secondhand used article has been sanitized. WHAT???? I call, speak with Ryan and am informed that since I got a discount on the bed there was nothing he could do for me???? REALLY????? NO where on my receipt invoice or any of my paperwork does it say USED!!!!! Area manager is suppose to be calling me but that was almost 2 hours ago. SERIOUSLY......have we not been through enough without being scammed by a Mattress Company.