They told me it was ready, I came by a few hours later and they broke some spring part in the steering, come back later. Okay, I call the morning the next day, is it ready? Yes, I come in, the guy is gone “on an emergency” to get another part. If you need to run out to get a part, have someone available at the window to do transactions, tell the customer sorry come back at this time we’ll be here, or send someone else. Don’t tell a customer to come down, twice, and both times not be ready. I had to cancel two client sessions, but more importantly is that I had to cancel them so unprofessionally and last minute. I asked for documentation about the parts they broke and replaced, they said sorry we don’t have it. Can I talk to the owner? He won’t be in until Monday. Can I call him? No. At the end of the days it’s not a big deal, it’s just a Truck, but do your research and know your mechanic. I followed a recommendation from a well known service store.

Fast and professional. I made an appointment and was a little early. I just wanted my front end alignment checked and adjusted. I was not aware that they do a four wheel alignment to make sure your vehicle is rolling down the road straight..Other places might be cheaper, but after watching these guys work, I will never go anywhere else. I watch efficient staff do a great job. I trust my life with these guys!!

Top rate repair work and maintenance.

We take all our service vehicles out for service. From time to time we need alignment services and suspension services. Over the last eight years Ive used TrueLine on all our commercial vehicles. Theyve always provided exceptional service. They are completely trustworthy and theyll only do whats needed. You cant go wrong with this company.

1st time coming to this place the Very nice employees came in for alignment fast and also let me know what else was wrong with my car I appreciate the help and would come back again

Very impressed with these guys! Went in for alignment and to check out a squeak and clunk in my suspension. Was going to be $50 for the alignment (with a coupon) and they quoted $90 for the squeak diagnostics. They found the issues and showed them to me (they werent nearly as bad as I thought) and only charged me $45 instead of $90 since it didnt take them as long as expected. They definitely could have charged the full amount and I wouldnt have been mad, but they didnt. Will definitely return here.

Was sent to this shop bc Discount Tire couldnt get my wheels off for a tire install. Headed over and met with Chris, who was able to get both front tires off and back on within half an hour. Now I know where to take my vehicles for future service.

EXCELLENT CUSTOMER SERVICE!!!!! After a misunderstanding and error. I returned back to then after they reached out to me and more than made up for it. I greatly appreciate your business and thank you again Chris. Ill be back for sure and if theres anything you need that trueline auto can offer please go to them. They know how to take care of customers

Affordable and friendly staff. They even cleaned the brake dust off my wheels. Highly recommended.

Took me right in started working on my van immediately. Super friendly staff, amazing pricing!

I’ve been here twice and they have very fair prices and have not had any issues with their work. Wish they did more work other brakes and suspension.

Got there early for my appt and the job was done very quickly .Nice job ..

Very bad people. Discount Tire shouldnt be recommending them. They are unprofessional money hungry and on top of that they are incompetent in their profession.They dont care about you or your familys safety, only about money.The owner Chris is extremely unprofessional. And the mechanic that stays on the right secluded side kicks the tires to see if theyre up to par. Dont believe the good reviews. STAY AWAY!

Be careful how you do business with these guys, sure they can give you an alignment but if they try to tell you something is wrong with your car, double check somewhere else. They tried charging me $400 for an alignment because they needed 4hrs to do the job, their machine was bogus on the toe and camber, I took it were I originally do my alignments and their was nothing wrong. Only paid $90Let’s not forget the owner hates communicating with the customer when he is really like 4ft away, he tells his mechanic & walks away. Hey dude, smile a bit, you are the foundation & what brings customers back how you communicate with them, they won’t if you are mostly in a shell

Great work good prices

They took care of my car, even gave me multiple discounts. I was allowed to watch them diagnose the issue with my suspension which is important to me, and watch them fix plus Aline my car. My 20 year old car runs like new now.

Good service. I would recommend.

I went to the shop today and the receptionist was not wearing a mask and all customers had to check in and out with him. It was less than 6 ft! This is against to business guidelines with COVID-19 in Chula Vista.

All lies. Be careful with this auto shop. They are not honest.. they will tell stories to get some money from you.

This shop is Top of the Line Professional. Plus they are 50% off what you might pay at a Mossy Nissan Dealership for example. These guys are the best at what they do everyday. Seriously...

Great service and prices. They had my car back to me, and very reliable. Really happy with my experience.

It was great customer service George was very friendly &professional &the prices were incredible, I will definitely recommend Trueline to all my family&friends,Thank you George &have a blessed day everyone.

With a lowered car it seemed they werent fond of my business. They increased the price on lowered cars from regular 60$ to 90$ as of 7/2016. They wouldnt align my car because I didnt have rear camber kits and my caster was off due to my lower control arm which they wanted to charge me 300$ for. I guess they want the alignment to be perfect. I just wanted my toe corrected but I guess they wanted my money. Didnt even give me a write up they just wanted me gone. I was pleased with my service until now.

Great service and nice staff, I always recommend these guys! Great work

Probably been here 10 times over the last 8 years with different cars/issues. Always get my job done correctly and without issues.

Great work done quickly and at good prices. I highly recommend them! Im going to have them fix my brakes in a couple of weeks.

Chris is awesome, I called to let him know I need to bring my vehicle for a brake inspection, Chris brought to my attention of all the things found in the inspection. I asked if they can get it done today and he said yes!Fast and Friendly! I recommend Trueline for your vehicles, brake problems! they get vehicles in and out, running good again!

Great place to get an alignment for your big rig truck.

Had my 1970 c10 aligned and they did an amazing job

Had an appointment....got in very close to appointment time....friendly, professional, and timely for work performed.

I took my 97 Chevy 3500 dually down to get aligned. After a test drive, they turned it back over to me and I went on my way. While on the freeway I noticed that it was still off a little bit. So I called them up and they told me to bring it back right away. They made it right with no fuss or blame.

Terribly dishonest shop. Alignment went out less than a month and a half after they did it. They voided my warranty on the alignment because I replaced the tierods BEFORE they did the alignment. Makes no sense. Gave them the opportunity to make it right and they gave me the run around. ZERO INTEGRITY. Never going there again.

I dont recommend this place at all. My appointment was at 2:30pm and i had to wait 40 minutes to get my car in the machine for the alignment. Terrible customer service and not worth it to make business with these people.

Worst place to go to for an alignment. They will suggest a repair that isnt needed and will over charge. I dont recommend coming here. Very dishonest business.

TrueLine is the BEST in the South Bay. Been going here for years. They did my Mini Cooper & My 525i

Best alignment service in the entire Chula Vista.

250 for 4 break pads. Ridiculous.

Good work good prices

To spense...Im not recomend

Very good customer service, family owned. Great service.

A friend of mine had stop by to talk to man about his truck.

Good fast service

Horrible Service!!! They told me I needed an appointment for service . Made an appointment a day prior; show up for my appointment and it’s been over One hour and a half ask the attendant what’s keeping my vehicle from service and his response was “ It’s drop of only” in other words .... First come first served!!!!! What’s the point of making an appointment!!!

In and out great service, and great machinists👍👍

They are fast, reliable and professional, one awesome service!

Quick service.

Get your front end aligned here stop wandering all over the road

Good place to go for alignments

Expensive for what they offer.

Said they couldnt work on my car

Love the service highly recommend

Satisfied

Great service.

Amazing and honesty!!

Very good attention and service