Very good experience once I was able to interact and get the job done... VERY, VERY, disappointed that something so simple had to take so long.Way, way too much training going on. Everytime Ive ever shadowed someone training, if I couldnt cut it ...I was looking for another job...This had NEVER, EVER happened!!!

Store opened at 10am, I arrived at 10:05 and there were 7 people in front of me already. It took about 30 minutes to reach my turn. So if you are in a rush get there at least 15 minutes before they open. Customer service was great, staff was extremely helpful so that made up for the wait.

Its a small location and the employees seem like nice people, and to have a Comcast closer to home than the Roseville location is much appreciated. However, I only went in for TV remotes and was forced to wait almost 15 minutes. I understand that it was slightly busy and if they had a greeter like most other locations have, I couldve been in and out in under 2 minutes. I wasnt upset, the visit was nice, I just cant give higher than 3 stars due to that slightly longer than expected wait time.

Jayme was great service and took good care of me. Well done!

Didnt have an appointment. Only had to wait 20 minutes. The associate who checked me in made sure I didnt lose my place in line. The associate, Rodney Jones, supplied me with the needed equipment I would need for Discovery+. Great experience 👍

The CSR was very courteous attentive and understood my issues right away. He promptly began to rectify my problem and explain to me how he was doing it. Ronnie was very proficient in his work.

I came in to cancel my service. I just carried in all my equipment I dont even have to give them my name or anyting. There is no wait on a Friday just before 6pm. This was my best experience with Comcast in 15 years.

We have always received great service from Xfinity. Fastest internet.

I just wanted to drop off my old equipment, which I was holding in plain view- in the rain, when I realized the door was locked, & it was 2 minutes past 7. Now, I realize that I did get there 2 minutes after they closed, & I understand they wanted to go home, but the 2 gentlemen inside just looked at me & my 4 year old niece a few times, & got ready to leave. Now, I wouldnt have expected to be let in, or turn in my equipment after hours, but I do think they couldve opened the door& said sorry, were closed or something. Just my opinion, I guess.....

Rep was not listening to my needs. Waiting in line for about 30 minutes was a waste of time.

I went in to return an old piece of equipment, and I came out having saved well over $100 per month, thanks to Jules sharp eye and outstanding customer service. He spotted that he could save me money without my even enquiring. He was fast, very knowledgeable, efficient, friendly, and determined to give excellent service. I did not expect to update my account today, but the savings is outstanding, and everything updated exactly as he said it would, just by following his excellent instructions. He also shared tips about other services and options I have without it feeling like upselling at all. Hes a credit to this organization, and if I need anything else, Ill be going back to see Jules. Thank you for making my day!

It was great! Very helpful employee.

Roman was an excellent customer service rep.. He was very professional and knew Comcasts products well. Buy more pens for the office..

Not very knowledgeable about the products they sell and the differences between them. Service/sales reps should be more prepared to answer questions. They were very nice and did attempt to look for answers, which was somewhat encouraging.

I had very simple needs going into this store. I researched what I wanted prior to arriving, and the salesperson, Devon was super helpful in turning up new service for my location.My usual experience with Comcast has been to order online and then wait upwards of a week for a service technician to come to my home to deliver the modem and make sure the service was working.Devon was able to get me the rates I wanted, both in price and bandwidth, and I was able to walk away from the location with my hardware in hand. By the time I got home from finishing my errands the service was fully functional. Best Comcast experience in my over ten years of having their internet at multiple locations.

I have no problems with the internet service. I do have issue with everyone from telephone support to in store help. Every time I am told different things and my bill keeps getting larger and larger. I need the service for my kids at home learning, otherwise I would consider changing providers.

Save $10 a month by switching to auto payMore like secretly charging me money every monthAvoid these fraudulent charges And go anywhere else

Went in today to return TV box that I had exchanged back in August...my old box stopped working. After returning my old box today I asked the nice girl if she could look up my account because I didnt think I had received a bill since August. She told me I had just paid my bill on September 5th for $170...what? When I went to this store on August 3rd to get a new box the girl gave me a new box and said she could lower my bill by $20...I was paying approximately $158 per month for internet and TV. I thought that was great. She never told me I was entering a NEW contract for 2 years with a $238 early cancelation fee. She also didnt explain the new contract, which, again wasnt told it was one. She also didnt tell me she added a land-line phone on the plan for an additional $10 per month...receipt said xfinity voice which I thought was speaking into my remote control...havent had a landline phone in over 35 years!!! My receipt and the email I received did not mention the additional $10 charge.The girl today worked up a NEW contract which will now cost me $130 per month but when she got the manager to approve a refund for my over payments the manager declined. She said the girl no longer works there but she would make sure the other employees were notified on the responsibility of letting a customer know when they are entering a new contract and making sure they actually want a landline connection for a landline phone...What about me lady??? Im the one who got scammed and overcharged!!! Sorry sir...i left telling the FULL store to find another store for xfinity to shop at. Worst customer service from a store manager i have ever received. Find another xfinity store to shop at so you wont be taken advantage of!!! BTW...Everyone in the store, employees and customers, were masked up. When the store manager came out from the back she had a mask on but lowered it when she spoke to me. Apparently, she doesnt understand the purpose of wearing a mask or how this virus is spread!This experience keeps getting worse!!! Yesterday when I was dealing with this mess the clerk showed me my current bill...$170!!! Now this morning I get an email saying my bill is NOW $175!!! This is ridiculous!!!

Honestly, Im unable to evaluate the store or staff, except to say that the store was very clean and seemed pleasant. The customers, on the other hand, are absolutely unreal. The store was layed out specifically to allow for social distancing, with markers on the floor to help people maintain 6 feet apart, and a large sign just outside the door to explain that the line started OUTSIDE because of the capacity cap of 25% and social distancing. Aside from the 5 customers ahead of me and myself, everyone ignored the sign and had no regard for maintaining proper distance. By the time eight customers had huddled into the space allocated for ONE PERSON behind me, my anxiety got the better of me and I couldnt do anything but get out of there.

If you want your phone to work only 10% of the time then use these guysHorrible mobile service provider.

It was a great experience the gentleman that helped me was very nice and informative and save me money and it was great.

** Five stars for Juls ** My boyfriend and I have been with Comcast for years and our contract had recently ended which means our monthly bill had gone up so we stopped in to see if we could sign another contract and lower our bill. We were pleasantly surprised with the customer service we received from Juls. He was set on helping us lower our bill while giving us everything we wanted. He answered all of our questions and was super friendly. Ask for Juls if you go into this location. Professional and knowledgeable.!

Dijon is very helpful with a superb costumer service

Normally when you think of Comcast you can’t help but have dreadful feelings about what’s to come. Initially i cane into the store to kick up a storm about the issues I’ve had with this company. I came into this store a few days ago, it was so busy i wanted to walk about because it’s very typical of Comcast to have long waits and constantly have me waiting and wasting my time. As i came in i was greeted by a few of the reps who i could say we’re very friendly. I waited for about 10 minutes. When it was finally my time the gentleman was polite and attentive to what i was saying. My issue of course was very complex. When though he didn’t have the answers i wanted to hear he was willing to find them. He eventually brought in his manager who didn’t just dedicate her time and efforts to me but broke down everything to the level i could understand and be comfortable with. Long story short, i came in mad. Had one of the best experiences i though i could never have at this store. Ask for the manager, she’s the best.

Service there was good. The representative helped my issue very quickly and gave me a good deal. Comcast had apparently previously tacked on a Gigabit plan the incorrect way and hiked my monthly price $30, the service here lowered it to $10 more and fixed the incorrect setup so I see the full speed. Will have to wait and see.

Great service very friendly and efficient service

Julz was very, very enthusiastic and incredibly helpfulI had a great experience

Way too slow. Horrible time to be training. Wasnt even aknowledged for 45 minutes in line....bad customer service for those things...guy w as friendly once once i got to my turn. When i placed my wi-fi order on the phone after a hour and a half telling them i didnt owe you 276 dollars from 2017 and they finally agreed....i told them i was going to go pick up equipment and they sent me to a store in roseville on douglas blvd. That comcast moved out of!!! I called and listened to 30 minutes of promps and finally a super nice guy answered and told me to go to citrus heights on sunrise and greenback and thats the store i had the waiting issue...if it wouldnt have been for the last guy i talked to who told me the propper location i would have canceled the whole mess with comcast...

This comcast way way better than truxel coming here from now on

Great service, easy set up and friendly service.

I have never been so pleased with Comcast prior to visiting this store. I came in regards to my account and my billing. I was greeted at the door and barley had to wait to be helped. I was greeted by Drew and he brought me over to the counter. I kid you not this kid’s energy made my day. He was being assisted by his manager Alex, she was so sweet and knowledgeable. The level of info these two gave me was more than i asked for. They gave me tons of great conversation while they were helping me and i almost forgot that i came in for an issue. Time flew by and next thing i knew Alex and Drew has my account fixed and i was more than pleased with the pricing. This store is the store to go to! Ask for Drew and Alex and they will be sure to take care of you because i know for sure they did right by me. Alex and Drew, THANK YOU!

New store good customer service but HUGE long wait line and only 3 workers. Waited over 2 hours 2 times in a row. Come on hire some more workers to get faster thru the line

Fast service.

The employees there were very nice. Got me out quick.

I had a little wait but it was well worth it I didnt have a lot of weight my grandson did he went had to pay a bill for me

Went in to the store with my wife yesterday to pick up a modem after we got a great deal over the phone when we signed up. We’re quoted 95$ For 600 meg internet and 200 channels. We come into the store and found out the lady over the phone signed us up for 10 basic channels and 100 megs of internet speed. We were shocked, we started working it out with the nice girl at the desk and ended up getting a good deal at 120$ for the package. All is good, then the young girl needs a manager code to ever write the miss information we got and the old package from the phone. The manager TY come up and was extremely rude from the start. Looked like she had a bad day, she said I’m not overwriting this because that looks like fraud on my part and a red flag. We were confused because we were in store, we started asking her questions and the manager became extremely loud, unprofessional, and was waiving her hands all over the place. After a 45 minute wait with heated exchanges We felt like there was going to be a fight. Threatened we walked out of there and left extremely unsatisfied. We will be calling xfinity today to resolve this issue, we get quoted for one thing and get a totally different package. My wife usually never gets frustrated and let’s things go, but when she got home she cried. Which makes me extremely mad. I don’t understand how you can’t treat a new customer this way, or any customer. That new young girl that helped us was 10000 times more customer friendly than that heated b**** TY.

Very nice!

Great service and great phone choices

Very slow...seemed understaffed.I only needed to pay a bill. due to the awful automated (service)you guys offer (or rather dont)so I had to go in store where I had a 50 min.wait just to talk to someone.

The staff were very helpful, and really know their stuff! Very happy with the service.

Excellent Employee service, they are very knowledgeable and helpful. I bought a new Samsung Note 20 and a Samsung Note 20 Ultra. They helped setup both phones and upgraded my xfinity account without any problems. I recommend this location for all your phone and internet and cable needs. Overall I will continue to shop here in the future.

Roman was great he took care of my every need

The young lady who helped me was really nice.

Went in tonight to ask about Xfi pods. Apparently they have been recalled. But Autumn, and Anthony were very helpful, and Knowledgeable about getting us a new updated gateway, to enhance our internets range. Im so glad I live down the street from the Xfinity store.

It took me a hour just to drop off old equipment and get a receipt, I stood in line immediately when I got there 🙃😒

Drew was really helpful. He made sure we had what we needed and scheduled a tech to come out and help us the next day in the morning.

I just went there because my remote stopped working for my cable (which was ruining my life...I LOVE TV) and I needed to get a new one. It was super easy I just handed them my old remote and they gave me a brand new upgraded remote with batteries- no questions asked. The lady who helped me was ridiculously nice...I cant believe how easy that was! Thank you!!

I had an 11:30 appt and no one showed up til 12 No note Signage in door 10-7 Poor customer service

The manager and supervisor, they are not professionals, a few days ago I went to theyre store, I asked for help and the lady supervisor was yelling at me for nothing, then I called Xfinity customer service to ask for help, because they ignored me, right away the manager kicked me out the store for talking to customer service, at the same time when I was talking to customer service I asked why on that location the supervisor and manager yell at customers and customer service said they werent professionals and have received multiple complaints about them.

Came to x finity today. Employee ty was very very rude. Came in for a new router only to find my internet price was raised up $100. She was super rude made me wait an hour and had an attitude. Canceling my service with x finity. Not okay. One thing was said on the phone but when I walked in, totally different story.

Great customer service

This was the second store I stopped at. I really wanted to call to check to see if they had a certain phone. But it just goes to customer service for the call center. I walked in with my hunny and went to the Samsung phones. We already knew what we wanted. Luckily this lovely young woman named TY came to help use. She was such a wonderful person. She took the time to answer our questions and actually figures out why I still had two accounts. She was super helpful and friendly! Please give her raise! Thank you for the customer service!

Took forever to get any help. 10 people in linen all 10 people waited 1 whole hour before any of us where helped.

Absolutely the worst service. Couldnt change a SIM card on a lost phone and bringing in another device to replace due to their own system. Typical service as far as I am concerned.

There needs to be an express lane for people who are dropping off equipment. My experience today was a 2 hour wait because most people ahead of me were looking at phones or making plan changes. One agent was helping the same person with a phone purchase for the full 2 hours.

Fast n good customer service

It was very pleasant. The person help me and answered my question.

The supervisor TY is extremely rude and unprofessional. I came in today to get internet and a modem. And TY came to the counter and tried to help, she lost her temper and started to argue, I asked her to calm down and she wouldnt, she started to get angry and swinging her hands. She got very loud and we felt threatened. We left and would not recommend this location or xfinity to anyone.

I couldnt get xfinity to use golden1 app.

Agent was very courteous, cheerful & knowledgeable

I was happy & surprised to find them so close to Orangevale. Went to replace a box. Not even through the door & they were very friendly and professional.The new trainee employees with their trainer were very informative and made it a fun and comfortable experience.

Jaevon was polite and very understanding!

Was just her setting up internet for my mom. Took over an hour with technical difficulties. Come to find out we have to have a technician come out to put wires. We have new wires. That would cost us an extra 80 .. absolutely not necessary. Why should we pay for new wires when we already have them... wast of time. They don’t know what they are doing here. Go to a different location..

Honestly They go through the most annoying things. Yesterday I went there and there was a lady shouting at the employees. They dealt with it as best as they could and the manager came to calm her down very professionally. I just come here to switch my boxes and pay my bill. I love the new addition I’m about to get a new TV box and Wi-Fi 😊

Associate was very professional and excellent in helping me

Long wait times for service, but service was competent and efficient.

I tried to call the store to see if the had WiFi pods and I got a 25 min recorded diatribe and infor about my acct. Awful automated voice recording, and never getting to my question

They were very helpful and friendly.

People very nice

Couldnt fix my problem

Great service, didnt have to wait long.

This place was awesome very helpful and pleasant

Gave me the wrong box! Now you are closed!

Great customer service

Give you the run around and waste hours out of your day.

Great customer service!

Customer service was great

Store was ok. Xfinity itself not so ok

Slow service and they try to push upsales

Great customer service

Nice and clean .

This place has absolutely horrible customer service. They over charged my wife. Dont ever go to this store. If anything go to the one on Truxel store.

Asked about an I pad for work and how much the retail price was, they told me the didnt know. We have to ring it up and do a Credit Check in order for us to tell you. LOL.

Absolutely horrible customer service, both on store and on the phone. Choose another company!

Very helpful

Smooth

Long wait

Why do you have to wait 20 minutes just to return the router/wifi?