The routine maintenance work was performed thoroughly and well. The customer waiting area is comfortable. Everything about this dealership -- from new car purchase to all routine maintenance is as good as it gets. I intend to buy my next car here and will bring it back here for maintenance. Thanks for doing a great job, repeatedly, for a long time.

Triple the cost of what one would pay at a reputable mechanic.I had an overheating problem in my 2012 Jeep Wrangler.Despite being warned by multiple friends not to ever take any automobile to a dealership for service work beyond an oil change, I went with a $1180 estimate to fix the overheating issue.Dropped off my jeep on a Saturday due to work schedule.Went over everything with service manager with whom Ive always had a good relationship with during my regular oil changes every few thousand miles.Fast forward one week and after 4 unanswered phone calls to see why it’s taken a week to get the work done after being told it would be finished by no later than Monday afternoon.Finally the following Saturday after calling in Friday upset that there has not been any communication with me regarding the work or the time it took to finish the work I go and pick up the jeep.The invoice is now $100 dollars higher than the estimate given…blamed on taxes…when before dropping jeep off I ask specifically if this includes taxes and I am told 100% yes that is the total out the door!Anyway the service manager is not there and the poor guys behind the desk do their best to make the price right…However my jeep is still overheating when I drive it over a half hour and no call backs…I’m besides myself at this point as I like the place and have always been treated fairly, but this is beyond anything I ever expected.I have to save up for stuff like this as I am not rich, and for the problem not to get fixed and no answers to calls.I’m back to where I was…minus my $1180.Oh well guess I should have listened to my friends.

I am a regular client of the service department of this dealer and my experiences have always been very positive with this team. High quality service throughout. During my last visit Tech# 4078 did an amazing job on my car which I appreciate very much.

Drove out to this dealer for a specific car. They did as much as they could over the phone/text and when I got there, we had paperwork done in less than 45 minutes. No nonsense, no pushy upselling, professional, friendly, fast. Such a great experience. I only wish I lived closer so I could take full advantage of their services. Such a contrast to my recent experiences at other dealers. Shout out to Garrett Clouse.

Such a great experience buying a vehicle from them. They are all so much fun and so friendly. Their customer service is top notch. Thanks Rachel True and team for making my hubbys dream come true of having his own Jeep!

When needing service for my Pallisade, advisor Will went above and beyond to ensure everything was taken care of in a timely manner. He kept me informed throughout the process and made sure my car was fixed properly. Thank you!!

Through Carfax.com I found a vehicle here that fit my budget. The process was easy and the trip there was worth it.

When other dealers are charging over sticker, they had the price marked to sell with no haggling for under invoice. Everything very straight forward. Super easy buying process.

I rarely write reviews. Fitzgerald Countryside Jeep (SALES DEPARTMENT; service is good) is absolutely incompetent. Honestly, its like they dont want to sell cars. I have a 2018 Jeep unlimited that Ive been leasing from them. Now my lease is up and I want to get another Jeep on a new lease. Ive been going to see them 3 times trying to lease a Jeep. Zero inventory (which I kind of understand in the COVID times), and NOBODY is calling me back, emailing me, or following up even though Ive been wanting to get a new car. 3 times, Ive been there. 3 times I told them I want to get a car. 3 times they have all (Garreth, another sales man, and a manager) ignored me. Ill just go somewhere else now.

I have been going to Fitzgerald Hyundai for over 8 years. Bought 2 cars there and have them serviced there. I received excellent service today from Garrett, Service Advisor. I didnt get their names, but another service advisor helped me with a Lyft transport as Garrett was busy with another customer. Barbara at the front desk is also an asset to the business. Everyone was really accommodating and professional.

I took my vehicle in for an oil chsnge. I was 10 minutes late. It took TWO hours FIFTYminutes for this procedure to be done. I cannot believe anyone would ever use this service department. POOREST SERVICE EVER!

As always, service department at Fitzgerald is a great experience. Outstanding group of people. Highly recommend.

I called and searched just about everywhere for a really good, previously owned Jeep Grand Cherokee. I finally found Rachel T. and she had all the answers!! I had questions about what model Grand Cherokee we would need to tow a pontoon, but I also wanted something that wouldnt be too hard on fuel. (Good luck) But she had the perfect vehicle. We drive over 2.5 hours to see it and loved it immediately! The price was almost $2,000 cheaper than anywhere else with fewer miles and more options! We brought it home just a few hours later and got 24mpg. The entire staff was kind and courteous. Thank you for your knowledge and professionalism with our purchase! Well worth the drive and if we need anything in the future, were calling you first!

We’ve had two really great experiences here. This time around we had the pleasure of working with Daniel Mclain, Sue Monty, and John Martin. They make an incredible team! Daniel is an easy-going guy. He made us feel comfortable, and he is very knowledgeable about the vehicles. Sue gave us a great price for our trade-in, and she got us exactly where we needed to be in monthly payments. John was very patient with us and made the signing process smooth.

Awesome experience from sales to finance to driving off the lot! No haggling and didn’t try to charge me over MSRP for my Jeep- Other local dealers wanted to up- charge 3k! Well done and Thank You!!

I like their work but comparing to our former experiences at Honda dealership, they are not near as welcoming and friendly, very businesslike. This is unlike Honda who are very personable. At Fitzgerald’s It’s like “Here ya go, have a nice day”. This is after recurring visits.

Derek Montgomery is the MAN. He never over promises, but always exceeds my expectations. Derek knows how well his team can perform the work assigned. Not sure how they all do that in this day and age, but they deliver consistently good service and always with a pleasant demeanor.

If you have an older car (pre-2010) dont even bother bringing it here. Theyll charge $150/hour for their newest mechanic to give you a nonsensical quote to either rob you or make you go somewhere else. Save yourself the time and money, and just dont go here to begin with

Clean, fair and very helpful. David went above and beyond helping us find the right car for my son.

Very helpful and fastest sales department in florida. Great salesman colmSue the manager was great and F&I was quick and super also. Great job team.

I Dana P was speaking on behalf of Jorge G inSeptember we brought our Chrysler into for a second diagnostic our first diagnostic said we need Abs pump and they could do it but we would have to go to Chrysler to get it together so we decided to just do it at chrystler in Clearwater we had no problem they did the diagnostic and said yes the Abs but everything else is safe so we said ok fix it and done we paid and later notice the cars steering wheel started stiffening so I called they were closed so I asked the rep. if he could leave a note stating that after we got it fixed it started doing that so the rep said I will leave a note but nobody is going to read it so I said ok well let me speak to a SM the SManager was understanding nd dealt with the situation next day we go to drop off the car the same guy said I cnt make appt there. spoke to SM did the diagnostic and it took 2 hours to fix now. It’s still not fixed and said I have to pay 2000 for part if not fixed lawyer will contact

Excellent and expeditious service. Julie Brown, the Service Rep was outstanding. Kudos to her and the Fitzgerald family.

Great deal on a used car in great condition. Garret was very helpful during the whole process. Would definitely recommend to family and friends.

Derek at Fitzgerald Countryside is very welcoming, efficient, courteous, and displayed a high attention to detail. I was very happy with the service I received.

Great experience every time I bring my truck for a service. They are a pleasure to work with

Quick, reliable service done right. Very friendly and helpful staff.

Staff was friendly and the buying experience was painless and fast. Would recommend.

A little back story: I’ve owned a Jeep Grand Cherokee for the past 6 years. It’s been an amazing vehicle and I knew that when it came time to trade her in, I was going to go for another Jeep Grand Cherokee. After visiting 3 other Dealerships and being disappointed and underwhelmed, I finally called Fitzgerald Auto Mall at about 6pm on a Friday. I saw that they had a couple of the models I was looking for on lot. Rachel True answered the phone and immediately made me feel comfortable and not at all pressured. After a short conversation about my wants and needs, I decided to give them a shot. When I showed up, the very first Jeep she showed me- I fell head over heels in love with. I felt listened to, respected, and appreciated. Something you don’t usually get from most car salesmen. Rachel was a class act from start to finish, and made the experience FUN!They have no haggle pricing and offered me more for my trade in than any other dealership. They gave me plenty of options for both leasing and financing to fit what worked best for me- not necessarily them.Since I was there late Friday, we finished the deal Saturday morning. Rachel went over every single feature I didn’t even know my old Jeep had! She knows her stuff, another thing I really appreciated.Even the finance guy, John, had a good sense of humor and made it all a very easy process. I then rolled off the lot with a brand new, absolutely beautiful Jeep Grand Cherokee Limited X and I couldn’t be happier. I would highly recommend them if you are looking for a Jeep!

I went to buy a Jeep I saw online. Carlos was the sales person that I worked with. ZERO PRESSURE, ZERO HAGGLING. Best car transaction I have ever had in my life. This place is professional! Great sales team. The wonderful lady at the front desk worked for the group over 21 years if that is testament to how they are. Jose Cordero is who you need to ask for if you NEED A JEEP!If I ever need another car I will drive again 4 hours to this place. It is worth the trip and professionalism.

Excellent, efficient, on time service. Jack is especially helpful and informative.

Brought my Wrangler her for first time for an oil change. My drain plug had been stripped by another dealership when I had my last oil change. Tami Berger and the technicians went above and beyond to remove the plug which saved me a lot of frustration by me not having to take it back to the other dealership which was about 45 minutes away. They had to take my jeep to another of their locations just to use a special tool because it wasnt budging and there wasnt much left of the head. Great service department! Well be bringing our Jeeps here for all service for now on.

I wanted to take a moment to thank Fitzgerald staff for all their help in purchasing our new Jeep. Sue and her team were excellent and made our car buying experience easy. Thank you again!!!

First off Id like the thank Bill who was my service supervisor. Bill provided the most exceptional customer service experience Ive ever encountered to date. He always communicated promptly and with keen sense of urgency. Furthermore having the ability to discuss pricing and working with me on this element was a huge plus. I cant give Bill enough thanks for his exceptional Customer Service and meticulous attention to detail. Id also like to thank John(sp) my mechanic in addition to the other techs that worked on my Jeep Wrangler TJ. I will neverchoose any other place to have my Jeep worked on. Thank you Tremendously Team!!!

I recently went there to get a Jeep Wrangler and feel in love with the one I got financing on, however a few days later they said that I had a second lien holder on my trade and would need an additional $3000 to clear it up. I never even heard of this lien holder. When I asked for the information John didn’t refused to provide me any information and told me I would have to Google the number. When I contacted that second lien holder they had no information about that. I really got done over on a vehicle I loved. I will not be going back to this dealership EVER.

I had a good experience, they were courteous, helpful and felt no pressure. I would recommend. Thumbs up for a Irish salesman named Colin👍

Spent some time at the place conducting a driving test of a couple of different jeeps.Great customer service and friendliness of the staff.Coffee was available as well as bottled water.

It is always a pleasure dealing with Jami, Bill and Danielle in service at Fitzgeralds Jeep. They take the time to explain my repairs and always give me a fair price on repairs. Repairs are completed in a timely manner every time. As far as doing business at a dealership, they are the BEST!

Go see Spiro!! What an Amazing Guy. I have 2 kids and I know we were all a hassle. Thank god he made his part of the process easy and hassle free. And I got an amazing deal in the process too. I am extremely happy. You will be too trust me.

Very helpful and fast convenient service. For a traveler this was very reliable and dependable place.

Ive got to say that this business and folks are the Best! Theyre friendly even in the face of smouldering adversity... Covid and warranty companies....Joy! Jennifer is a true professional and my family thank her.

Some salesmen are not the nicest and talk in a very condescending manner. Have been disappointed both times I have given this dealership a chance, ended up buying both cars elsewhere at a better price.

I cant say enough good about Fitzgerald Jeep. We purchased our Wrangler and Cherokee Trailhawk here and have had them serviced here all the time. Steve sold us our Jeeps and was extremely helpful. Bill is amazing in the service department. He keeps us updated on any issues or notifications with our extended warrantee what is covered and what is not. The entire service department is great!

Went in with two vehicles, my 2019 ram and 2018 Chrysler 300 sport. I needed a oil change and a fuse changed on the ram and had a 9am appointment. I took my car in a 10am to get a oil change and a tire rotation and was going to take my truck. I sat there for another 1.5hrs waiting on my truck. I have never seen a oil change take 2.5hrs in my life. I told them to call when my 10am appointment for my car was finished. I got a call at 12:30. I’m glad I didn’t sit there and wait on it like some people had too. Extremely slow and uncalled for. Next time I will pay a extra $5 and take it to a express place that takes 15 min for the same oil change.

As always the Fitzgerald Jeep staff is the best!!!I just got my car serviced today and interior filter changed:), new battery for my remote.... A one Service department- thanks Bill and Staff.

A-1 service, everyones very friendly and helpful.

Great people. Friendly professional and courteous. No pressure from sales reps. Love the car.

Visited this dealer today to buy a new car. Theres always a stigma attached to buying cars and Im so happy to report that that was not even remotely the case here at Fitzgerald. I worked with Tessa and she was extremely cordial and she helped make this experience something that will have me coming back to Fitzgerald when I want to buy again, not going to be going to a regular dealer. Also, important to note, very respectful when it comes to Covid/social distancing. While I cant remember the other staff that helped along the way, they all were outstanding. If youre on the market for a new car, give these guys and gals a shot, you wont be sorry.

So far....so very good! I am not sure what is up with the current auto market, especially the Jeep Wrangler. I had experiences over the w-end ranging from no follow to follow up saying the listed MSRP was the best offer they would do.Now on to Fitzgerald. I have never been to the dealership and it not the most convenient since I live in Lutz. Well, I made it over to the dealership last Saturday to look at a Jeep Willys. I am very limited in what I want. I actually only want a standard transmission Willys or Rubicon. The dealership is smaller, but presented well. I was not greeted too quickly when I arrived, but once I met up with my salesperson, all further interaction was very positive. Easy to get to test drive the Willys Jeep. I love it, but really wanted a Rubicon. When I told the salesperson what I wanted and what I would be willing to pay, we had a deal in like 10 mins.So I still have to wait for the Jeep to be built and then I will go through the final saless process, but could not be happy so far. I would highly recommend at this point. Quite the opposite of the number of other Jeep dealers I would never recommend now.Ill update in 8-12 weeks when the Jeep is in (but hopefully sooner :))

These people rock. If only they had inventory to choose from. Apparently no one else does either.

I bought my 2018 Jeep Rubicon JL from Fitzgerald Jeep and until couple weeks ago no problems whatsoever. I started getting messages on my display when I started the Jeep that the batteries were charging and I couldnt use my auxiliary switches.I brought it to the service dept and Bill and Jami (service mgr.) were fantastic in having the batteries tested and replaced under warranty. As most JL owners are aware there are two batteries in the Jeep due to the stop/start technology. While i waited Jami arranged for transportation til my Jeep was diagnosed and fixed. My Jeep was fixed within a few hours. The dealership is friendly and welcoming and the service dept isawesome.

Booked a 10am appointment for service to have a noise looked at. Decided not to stay and wait. Checked in around 3pm in the afternoon to follow up, and was told there was no news yet. Did not receive an update before they closed for the day. When calling the next day, found they have not even looked at it yet. I requested that the car be looked at first thing because I did make an appointment the day before. The service manager called back about 3 hours later and apologized for the miscommunication, and made the situation right. The noise issue was addressed as well. Changed review from 2 star to 4 star for the following reasons. 1. They identified there was an issue.2. They put steps in to address issue.3. Made it right by the customer.That is great service!!! Thank you

Great experience in service department. Bill and Jami went above and beyond for me, including the techs themselves, when it came to handling a warranty issue I had. Couldnt be happier. Thanks all

Just went to this store walked around saw a Ram 1500 that I wanted to see if it was maybe for sale after walking around for 15 minutes no one talked and this whole time the general manager Gordon saw me pull up get out stare at me while talking to his friend couldn’t say hello walked by him many times still Gordon couldn’t acknowledge a customer but pounded his salesman and has a convo with him and stop his conversation with his friend. And Gordon is the GENERAL MANAGER lead by example and acknowledge customers not just STARE AT THEM and giggle with your friend Gordon HORRIBLE EXPERIENCE great customer service Gordon I don’t know how you became a GM with your horrible customer service jeez

Tessa was AMAZING! She literally had our trade in vehicle value before we got in, and within an hour got an incredible rate and the best of financing. She was also quite cheerful and patient with our kiddos. It was a great experience. Thanks, Tessa!

Very good experience highly recommended

Tessa is fantastic!! She was so informative and helpful when it came to choosing the best options for me. I enjoyed my time here because shes so easy to work with, and she followed up to make sure everything was perfect. Ill definitely come back here in the future.The managers were incredibly nice too, so thats a plus.

I’ve been to pretty much every Jeep dealership in the Bay Area and almost never have a good experience. I went to this location for the first time ever and I will never go to another Jeep dealership. They were so helpful, friendly and professional. They made it an easy experience for me which is all I could ask for when dealing with car troubles. Highly recommend this place!! Thank you guys I will be back!

The individual that i had the pleasure of working with, Tessa, was very forthcoming in what she thought I needed and made me feel like I was speaking to someone that id known for years! It genuinely felt like she had what was best for me in mind. Staff in general was very professional and welcoming so overall it was just a pleasant experience, really set the pace for the rest of the day. In addition to the initial experience, the follow up was a nice touch to it all. 11/10 would recommend

Drove 2 hours with traffic to buy a car and was crushed to see the the level of service I gotten from finance and appraiser who seem they didn’t want to be bother 1 hour before closing. Paper work showed the wrong info but I guess they just don’t want to deal with me. I’ve tried to correct them but it was Saturday for them to go home I guess. Will not be going to this kind of dealership.

We have worked with Jim Gass our salesman for a second vehicle. He has been amazing. He goes the distance to give amazing customer service. Whenever I call him he ALWAYS answers his phone. Some days he isnt working but still answers! The staff is professional, attentive, helpful and caring. They worked hard to give us a fair trade and price on our vehicle! WE LOVE THEM! ❤❤❤

I just purchased a used Lexus at a very fair price, and I had the pleasure of working with Spiro. Spiro answered all my questions honestly, and when he didn’t know the answer, he researched it for me. He was extremely helpful and genuinely wanted to provide excellent customer service, which he certainly did. Thank you Spiro for an excellent experience! You are a great Salesman!

Loves this place. The service is excellent. They always do a fantastic job. The staff is efficient. Thanks Fitzgerald see you again soon!

Took our 2013 Wrangler in for some basic service and they had everything completed in just 3 hours, and it cost less than originally quoted. Friendly staff and easy access.

Everything in the process of getting my new Jeep was great, the sales person to the Sales manager and getting my car setup was perfect. This was my third car that I bought from Fitzgeralds, one in Maryland and two here. OH yeah the service garage is great at this location too. Everyone was so personable and made sure any concerns you had were addressed.

My husband and I just purchased a Jeep Rubicon here. After being at three different dealerships in the area, Fitzgerald was over and beyond the others. They gave me a fair price for my trade in and located the Jeep that we wanted within days. Arnie, who is new there, was great to work with and made the experience a pleasant one. It was great to see Daniel, who is another sales associate there, take the time to assist when needed. Gordon, the manager, worked hard to locate and ultimately get the Jeep in for us. John in the finance department, made the process quick and easy as well. The best and most important part of this dealership in my opinion is the way the company is structured and how it operates. Their sales team doesnt need to fight for your business and they seem to have the lowest prices in the area so there is no need to haggle. I would absolutely buy from this dealership again in the future and will be recommending them to everyone I know. Thank you to everyone there! We love our new Rubicon!

I just bought a Subaru Forester from Fitzgerald Countryside Chrysler Jeep. I dropped in without notice to do a test drive and they were very accommodating with me. I was very interested but I mentioned one small issue. Jim Gass, the guy that ultimately sold me the vehicle, agreed with me and immediately offered to have it fixed no questions asked, which he did. He was honest with me, and wasn’t pushy at all throughout the process. I asked for a few favors and they helped me out right away without giving me a hard time. I also worked a bit with managers Sue and John and thought they were great. I’m really happy with my vehicle and of the 4 cars I’ve bought this was the best experience I’ve had. I found my forever car but if I was in the market again I would repurchase from them again in a heartbeat.

This store is easily the best I’ve been to in a long time. The staff there is incredibly helpful and cares about their customers. Sue Monty and Gordon Hatch are two of the managers that have helped me on several occasions, as well as Tessa MacNeil. I have never had issues finding someone on staff to help me out and they are always able to answer any questions I have while at the store. It’s always a positive experience for me and I would recommend it to anyone looking to purchase a new car.

This dealership impressed me. I looked around the lot and found the Jeep I saw in an online add. I was met with a friendly salesman . On our walk back into the dealership I passed Jeeps that I thought were out of my price range. I inquired about them. They showed me one that was not the color scheme that I wanted. I told them that I liked silver with black interior. Within minutes a jeep with the same color scheme I was looking for pulled up to the front. I took it for a test drive. I loved it. Still I thought I couldnt afford it. I told them what I wanted for my trade and they gave me the amount towards the new Jeep. I told them what I wanted my monthly payments to be and they came through. No pressure at anytime. Easiest the best car purchase ever. Highly recommend. That was three years ago. I am very impressed with their service and professionalism. I cant express how happy I am with this dealership.

I have been dealing with Mauss Nissan for far too long! I made one call to the amazing people in the service department and all my issues were taken care of! Their service is one of kind! So understanding and respectable! Thank you 1,000 times over for all your help! You have a customer for life!

I got the best deal, thanks to Jim Gass! Go see him for a great deal, especially on Jeeps!

We test drove a 2020 Jeep Grand Cherokee Laredo here and Brandy was more than patient as she was assisting us with our selection today, there werent many on the lot as they were waiting for the rest of the inventory to show up but she explained that she would be more than happy to inform us when new models or pre-owned models came in as that is what we were there for. Great place to visit and buy from and they really mean what they say when they advertise no hassle and no-haggle pricing the sales staff do not work on commission and that means no pressure added to the customer!

Ive been to many local car dealers in the area, and none of them have impressed me more than Fitzgeralds Countryside Chrysler Jeep. The lot is well laid out, easy to navigate. The showroom is always very clean, and the service waiting area is well stocked with coffee and donuts. I have yet to purchase a Jeep from them, but get my Patriot serviced here frequently. The service department is always quick, and Danielle and Bill in the service lobby are always extremely friendly. Earlier today, I had an issue with my Jeep pulling to the right due to uneven tread on my tires after a tire rotation, so I brought it back a few hours later after my service appointment, and we decided to rotate the tires back to their original locations for now, they got the issue fixed quickly and free of charge. Thanks a lot! Ill be sure to recommend Fitzgerald Jeep to anyone looking for a new Jeep!

Worst dealership experience I have had since the last time I came here. The manager Sue Monty is a word I am not allowed to use on here, not sure if its to do with race or just her attitude. I dont know how someone can keep their job whilst treating people like she cant be bothered. I wouldnt say anything if it was a first encounter because I understand sometimes you have a bad day but 3 occasions is a pretty good judge of how people are. Genuine smiles and trying to help would make things a lot better or just fire her.

Danielle and Bill are always a pleasure to do business with in the service department.

Love the sales team here! We stopped in at Fitzgerald to test drive a Wrangler and were met by Jose who hooked us up. We did the test drive, to a good look at the Jeep, and then went inside to discuss things. Jose was prepared to answer any questions and had a very nice personality; he wasnt pushy and he didnt waste our time.We talked about pricing and met with the sales manager, Gordon. He set a GREAT price for us and told us to shop around if we wanted to. We checked some other dealership prices and realized we were going to buy from Fitzgerald.This was the most comfortable feeling car purchase we have ever made; and suggest that anyone looking for a Jeep or Chrysler stop in and let them give you the experience you deserve.BTW - we purchased a 2019 Wrangler!John and Jen

Today I found the best deal in town, car shopping at Fitzgerald Countryside Chrysler dealership I wanna thank all the staff for being so professional and and polite but most important my Sales Associate Tessa MacNeil for selling me my 2014 Nissan Rouge. Thanks for making this a great experience.

I purchased my new vehicle here 2 years ago next month. There were problems during the purchase that I dont need to list in detail as the GM was very nice and compensated for those issues, I will say the problems robbed me of the happiness one should expect at buying a brand new vehicle.The building itself is small and one does feel a bit confined standing in line at the service counter. Just my opinion but I feel they should move to a larger, more accomodating, location in the nearby area.The service department has its pros and cons. The pros being the friendly staff, and Jami I thank you for all that you do, in fact I can safely say Jami is the only reason that I keep returning here for service.Some of the cons now: most every dealership that I have experience with wouldnt dream of giving you back a dirty car regardless of how it entered the shop.Most dealerships offer no expense loaner vehicles when work is performed on your vehicle and these vehicles usually represent the dealerships latest line and the previous years line as well, these vehicles should be CLEAN good quality vehicles showcasing automobiles you want you customers to buy..that is not the case here, you will appreciate your vehicle more.As for the work performed, if you have a Chrysler/Jeep DO NOT let them put your oem lugnuts back on! There is a problem and they dont tell you about it and then suddenly you are unable to get the lugnuts off. And just a piece of good advice, ALWAYS walk around/inspect your vehicle upon return.Outside of warrantied problems and oil changes (Because I have fitz lifetime plan) Im not sure they would be my first choice for service. The only thing I can say is that Jami you have gone above and beyond to cover the mistakes of others and I will always wish you well.

Juan Ramirez is absolutely wonderful to work with! From our first interaction on the phone to follow up emails after the sale he has given us an exceptional customer experience. He listened to us, made sure our son got to test drive his dream car, got us the absolute best they could on our trade and made purchasing my vehicle painless and fun. We were frustrated and anxious as this was an unexpected purchase and we were treated with patience and as a family member, not a dollar sign. My car is amazing, the price was excellent and we are already planning to return for the rest of our vehicle purchases. Thank you, Juan!

Awesome car buying experience my salesman was Spiro did almost entire transaction on line and through email went there to sign 15min of paperwork and was done easiest vehicle purchase ever

This is the only dealership I will take my Jeep to for service. Bill is one of the best service advisors I have ever had. I was having an issue with my battery and there wasnt a code popping up on the system - but bill wanted to inspect further and found that both my batteries were failing. If it wasnt for him going beyond what the code was showing I could have been stranded somewhere. Bill always makes sure that I am completely happy with my vehicle before he gives it back to me and always called to keep me up to date on what is going on. I am beyond happy with the service I receive from this dealership and will ALWAYS bring my car here. Thank you Bill!

THE VERY BEST CUSTOMER CARE AND SERVICE DEPARTMENT! My 2018 Jeep Compass and I are treated MORE THAN FAIR By: Jamie, Mgr and Bill, Asst. Mgr., in The Service Dept., they, going way beyond call...The Service Staff and Mechanics are very conscientious and thorough! Thank you all! Because of this GREAT Service Dept., I will be purchasing my next JEEP at Countryside Fitzgerald!

Got my parts super fast

Great buying experience here -- Tessa was VERY personable & helpful -- feel like I got real value with my purchase & would strongly recommend Fitzgerald

I recently purchased a new Jeep at Fitz..My salesman Dan McLain made it a great experience. Dan was friendly, very knowledgeable of the vehicle and extremely patient with me..I am sure I must of asked some of my questions and stated my needs several times but each time he reassured me confidently and always politely..I left feeling happy! I bought my first car 46 years ago and this was the best sales experience I ever had..Thanks Dan

Excellent service!

They told me I couldnt have a booklet they provide for a vehicle I wanted to see the extra parts. They refused to give me the make and model of my Mopar accessories booklet. Its not like I was going to give it back to them. I just wanted it for my personal use and order parts for my Mopar from them....guess they lost my business unless something changes.

We wanted to take a minute and think Jim Gass for a great experience buying a new Jeep! Up front we asked and were ensured that he wouldnt waste our time, he ensured he would be as efficient as possible since we lived quite a distance away from the dealership. Jim kept all of his promises, saved us a lot of time, fair trade value, and we were treated with respect by everyone at the dealership and everyone is happy! Thanks Jim, keep up the good work! John and Chris!

I was there for an airbag recsll. One of their employees stole 12 of my prescription pain pills that I foolishly left in the door pocket....and they wouldnt do anything about it. Im positive it happened there because I counted 17 the night before, nobody else was in the car snd I had 5 left an hour after I left there.

What a great facility with great employees. Tessa in sales worked with me to take of everything. She was professional, knowledgeable, and fun to work with! Highly recommend Fitzgerald for sales and service! Thanks for the great experience!

Great experience

This is for Bill ( William ) in the service department . No matter how many times I’ve called with numerous concerns/ problems, I’ve always been helped and the service expedited immediately . It’s the only name I call and ask for . Thank you for making my vehicular problems less stressful. Your service is most appreciated . 5 full stars

I just moved to FL and my lease was up on my Jeep...the last thing I wanted to do was deal with that. I almost left the dealership, until I met Juan. He was so patient with me! He basically spent two days with me laying out my options & working to get me the best deal he could. It’s hard to find salesmen like Juan these days!

I wanted to share my wonderful experience, I brought my truck in for service before my big camping trip. There was an exhaust repair needed, turns out there repair involved replacing a cylinder head. I did not want engine work done before I towed my camper to Daytona for the races. The Jamie the Service Manager, Bill the Adviser and Jim the Parts Manager all assured me this will done and ready for my trip! Well I am so very happy to say my trip was fantastic and the truck performed without failure. I totally Trust and Believe in the staff at Fitzgeralds Jeep to handle any and all repairs for myself and or anyone that needs service and or repairs. Thank you for keeping me on the road when I needed it the most. Forever a loyal and grateful customer!!!

I purchased my Jeep Patriot here 2 years ago and have gone to their service department ever since. I have always been treated like a valued customer and they have gone above and beyond my expectations to service my Jeep. I have built a relationship with The manager Jami, the mechanic Bobby and Danielle in the service department reception. Each one makes me feel special! I brought my Jeep in today for an oil change and was not expecting much but was very happy each one of them took time out of their day to say hello and make sure everything was going well with the Jeep. I always look forward to taking my Jeep in for service because I know I will be treated like a friend, the service performed by Bobby will be done quickly and to the highest standards, and I know I can trust them both with my vehicle and my money.

Lets see they had my car now 3 weeks and still no answers... Have rental but would like my vehicle

Best service department around, had an absolute nightmare of a time with Dayton andrews. (i regret giving them my time and money.)Fitzgerald fixed the problem caused by dayton and even helped me make my new brake controller work.i highly recommend these guys, keep up the good work!

The service department is awful, except for the advisors customer service. Most of the advisors are very nice and friendly and my complaints arent with them. My issue is with the actual service. I took my Grand Cherokee there for some repairs, and had to take it back 3 times for something they messed up on. First, they replaced my pano sunroof shade and while replacing that, they didnt attach it correctly or something so there was a retainer clip rolling around in the shade and they didnt align my a-pillar trim piece correctly. Also in this visit, they updated my U-connect as the radio was glitchy, and that also didnt fix the problem. I picked it up, noticed these issues and took it back. They fixed the trim piece, headliner issue, and said my entire radio needed to be replaced, I would have to come back again for that, and they charged me my warranty deductible again (when I shouldnt have paid it). I picked it up from having the radio replaced and the issue with it was still happening. Not to mention, as soon as they replaced the radio the backup camera started malfunctioning, which is all related to the radio replacement. I take it back again and they diagnosed my radio issue to the steering wheel button and said my backup camera was bad. Theres no way my camera was bad because it was perfectly fine before they started messing with it with the radio, and get this, they wanted my warranty deductible again. I pick it up for a 4th time and take it to another dealer who replaced the camera and it never fixed the issue. Comes to find out, the wiring got messed up when Fitzgerald replaced the radio, to what I told the advisor probably what happened. It seems they hire people out of middle school to repair customers cars.

After coming in office to get my jeep appraised, they advised they would contact me. 48 hours later and 5 phone calls from me to check on it...they finally called me to ask if I wanted it appraised. I let Sue know I was already there and waiting to hear back. She said okay and NEVER got back to me. I will not be purchasing from them. Very frustrating experience for something so simple. Lack of follow-up and know how has lost me as a customer.

The service department has always been amazing. Danielle and Curtis have both been extremely kind and professional through all of my visits. I would recommend this location to anyone looking for quality service.

Very personalized service.