The clerk is very enthusiastic, especially the female clerk present. It would be even better if you could use cash to pay, because we freshmen have not done a bank card. I have to pay with my foreign credit card, which may incur some handling fees. But on the whole, the clerk is very enthusiastic and the service is very good. They are very patient with foreign students like us who come to the United States for the first time, because our English communication skills are not very good. I was satisfied with the service, especially the black girl who thought JD on the badge, she served us the whole time. That white girl was also very good, and she quickly resolved my doubts.

My experience at the store was the best experience I’ve ever had at AT&T and one of the best experiences I’ve ever had in customer service anywhere. The people are friendly, knowledgeable and patient. I had issues with my AT&T service that I had tried for hours and hours to resolve on the phone. I did not succeed until I came to the store. They did everything to fix what was wrong. I have been back three times for additional issues on my phone and my watch And my experience continues to be extraordinarily good. I am not a fan of AT&T but the people at the store give me a way to have good experiences with AT&T.

First time visiting this store and the manager Gabrielle was fantastic! Went over different phones with me and asked me lifestyle questions to help me determine which phone suited me best along with which plan! Can’t wait to open my business line and home internet that we went over during my visit! A big thank you on this experience!

My partner and I upgraded our phones in FEBRUARY (6 months ago!). I was switching over from T-mobile to his account and there was a deal in place that if we upgraded our phones (i.e. turned in our old ones) we would get two iPhone 12s for like less than $5 a month each. The employees were perfectly respectable, however, the manager training one of the associates was inattentive to the trainee (AT&T said on their customer service line that this manager had done several of these trade-ins incorrectly already and he was trying to train this other person). The entire process took over 4 hours AND we are still paying the full price per month for these phones BECAUSE THEY LOST our old phones while it was in their possession (they claim UPS lost it)! Every time we have called the store or called AT&Ts customer service line for help with this problem we never get any definitive answers or solutions!

Great customer service from Gabby, very professional, helpful and educated on what she’s doing. Highly recommend:)

Gabby Ocasio is so sweet and really makes your experience worth while, will be referring everyone to her!! Thanks gabby 😉

The service, I received from the store’s general manager and the staff was phenomenal and I would recommend anyone seeking to improve their cell phone service consult w/ the stores general manager, Gabrielle.

Very patient and kind ! Never a dull moment with Ciel and Gabrielle. They always take care of their customers I love my first net

For a number of months, I have benefited from Malia, Gabrielle, Ciel, who spent hours helping me with difficult problems relating to my Apple I-phone and later a difficult problem with getting a workman to install the Wi-Fi, that was left at my building while I was in the hospital. Without exaggeration, all considered, over the last four months, at least 20 hours involving research, calls to management, regarding my complaints and questions. I was so impressed by patience,I tried to pay them for their help, but the politely refused. Thank you again, Gabrielle, Malia, and Ciel!

Phenomenal customer service by Gabrielle and Ciel. This is a very welcoming establishment they treat their customers like family. Very patient with us thank you!

I wish I could give more than 5 stars. The staff was incredible! Keaton, the manager also made sure that process of getting me a new phone and transitioning info, along with plans, was seamless. That’s a lot, considering I am not the most technologically gifted person. Great place to do business!

Moniere is the best, at ATT/Cedar/Fairmount, Cleveland Heights. He totally knows what he’s doing and will deliveron making it right the first time!!BRAVO 👍

Excellent service from Ms. Gabrielle Ocasio At the Cleveland Heights store.I agree with another customer who rated Ms. Ocasio’s service very highly and admired her professionalism and talent/skill. (See that person’s comment below)

Both sales associates were very polite and helpful... didnt mind laughing either very pleasant, helped me with my rebellious Mother! Lol thanks girl

Great customer service and really am happy with art!!!

Keaton was phenomenal. He problem solved for an hour and a half straight and got my number ported over after a bunch of setbacks. All of the employees were super supportive and kind - great experience!

The AT&T store at Cedar-Fairmount is always staffed with friendly, competent, and helpful salespeople. My recent visit, however, was handled so well, that the person who managed my needs deserves an accolade for her customer service skill set. Gabrielle Ocasio is definitely demonstrated both her leadership skills and technical expertise in the process of being a great representative of AT&T. If I were hiring a customer service management professional, Id seriously look at poaching Ms. Ocasio, because shes exactly the kind of employee that any employer would be glad to have working for them. Im a long time customer with high expectations, and they have been met and exceeded by the employees at the Cedar-Fairmount store.

This staff is amazing. ! Highly recommend full of life knowledge and very friendly! Thank you Gabrielle ciel and Tre!!!!!

Gabrielle is amazing! Great asset to AtandT

Good customer service in loved the help

Gabby, Ashton, Joe were AWESOME!

I had a difficult issue dealing with AT&T over the phone trying to get my billing account changed. Dave and partner in the store worked with me for >2 hours helping resolve the issue with AT&T corporate on the phone and through the computer. I can’t tell you how nice, patient, and empathetic they were to belong me get this fixed. And he fixed it!!!! I had been trying to do it for months.On a second note, I needed a replacement iPhone and they found a bunch of extra discounts and deals I didn’t even know about!Great people, great store. Will use them for any of my future cell phone needs!

Great store, super customer service. Thanks.

The man was very helpful and told us how to do exactly what we needed help with. Quickest help in a phone place I got all day, and even though he had a customer he was working with, he still took the time to answer us and gave us a card to call back if we needed more help! Awesome

I had been delaying upgrading my phone for months and on top of that, I wasnt sure which phone to get. When I finally went into At&t, I was serviced within a few moments of arriving. The employees were incredibly helpful and informative on the iPhone series and did a great job explaining the pros and cons on each phone. Even more, as we waited for my new to phone to back up data from my old phone, each of the employees were great to talk to and made the wait time go by so quickly. Definitely would recommend going to this store site!

Supurb service! The gentleman Montere who assisted me was very kind, patient, and willing to help me even though it was very frustrating and time consuming to do so. I will only go to this location from now on. Thank you for your service!

The service is great and the people are very exceptionaly cool.

Exceptional Service. Tre and his staff were knowledgeable and patient.

It was a great experience

One of the employees by the name of Joe had excellent customer service skills and was very patient with me. I really appreciated that. I love this store because of the staff. Thank you so much Joe! I will definitely be back!

Ive been to this store almost every time I need something from AT&T. I had some problems with my account and after I spent 2 hours on the phone trying to adjust it with corporate they told me they couldnt help me. I was on the phone with the store manager for less than 5 minutes and he solved my issue. The sales people are really nice and helpful. Honestly buying a new device is annoying and takes forever, but I know when I go into the store I wont have to worry about anything.

They were very helpful and polite but I had to wait 25 minutes to be helped

I was dreading the process of upgrading my phone, but as soon as I walked into the store on Cedar, I was put at ease. Joe greeted my friend and I with a smile and walked me through the entire process seamlessly. He was very knowledgeable and all my fears went out the window. We even had a few laughs. I LOVE my new phone. Thanks AT&T and Joe!

Staff was awesome solved issue Ive been having for awhile and upgraded my phone. Customer service was excellent.

Great customer service. Eugene and the others are always very patient and understanding with issues were having regarding reception, etc. I had to leave AT&T because of a weird reception issue where I worked (and Im in sales, so I kinda needed reliable connection / couldnt move my office lol), but if youre with this carrier I would definitely recommend using this location as your primary resource center. Very helpful, timely, and kind.

I have been looking for new phone service since lately I have not been happy with mine. The employees were incredibly kind and helpful in making sure I found what I was looking for. They helped provide the best phone for me and didnt try to force any unnecessary extras upon me. Definitely going back when I need an upgrade!

They staff here are the best I’ve ever seen. They are welcoming, dedicating and smart. Brett could go above and beyond for his customers and really be patient with any request you asked for. I definitely had one of the best experiences here!

Had a really good experience here! Staff was friendly and helpful. Answered all my questions and took time to explain everything throughly! I will be coming back to this location

The best company and customer support and service thank you

What a letdown. Store wasnt open for service like it said it was

Great customer service! Highly Recommend!

Great experience!! My sales consult was David Roberts, he was professional, knowledgeable, and really took the time to make sure I fully understood charges, contract, ect. Experience was easy and pain-free. Without a doubt I would recommend during business here.

Tre was wonderful! Came in with my phone totally locked up. In minutes he solved my problem. He also explained what had happened and showed me how to avoid the problem. God bless you Tre!!!

I visited this store for a SIM card. Left with a an iPhone 11!TREY and CALVIN should be given share and stocks in this store.Both Gentlemen demonstrated elite Guest Service, upsold in store merchandise and products, and exemplified ideal ATT Rep Services.I am happy that as I was riding past this store to visit the Mayfield Height store, I saw this one first and my gut said, ‘just go there’.Great experience! I encourage local ATT customers to shop at this location, you won’t be disappointed, at lease not in my own personal experience.

Joe and Eugene were amazing! We came in about an hour until close to upgrade to the new iPhone and they were so fun and engaging. Will definitely be back!

Left my phone in a Uber so I needed to get a replacement. Eugene the store manager went above and beyond to make the unpleasant experience of replacing my phone a breeze. Great conversation while going through the process. Highly recommend this store when it comes to exceptional customer service. Thanks!

These guys were so nice and patient with me, moniere is the best! He helped me transfer all my data to my replacement phone and had great conversation.

Great customer service! Especially from Joe, Eugene, and Dave. The guys were friendly, helpful, and answered all my questions. They made dealing with a phone store a breeze!

Eugene and the rest of the staff were really knowledgeable and courteous. Excellent service and excellent store. I was very comfortable. Will return as a customer.

Great service from Moniere! He’s the best!

Went there for a new phone, switched from Verizon to at&t. Robert and gang were VERY helpful and educated! Got me the most bang for my buck and I’ll gladly go back with any questions!

Best customer service I’ve ever received at an AT&T store. The employees where very patient and helpful to help me resolve the issues I was having which was wonderful because I was getting so frustrated I was going to leave AT&T. All the other stores should take notes about customer service from this store.

Excellent customer service. I was in the store looking for a new phone and the staff realized I could be saving a lot of money by updating my phone plan. They helped me change plans and I couldn’t be happier. Great people.

The folks at at&t were so helpful. I accomplished what I hoped to do. They were courteous, kind, helpful and efficient.

Best Location Super Friendly Staff!

I had a great experience with a at&t associate Jacinta!! He was very helpful and got the job done effectively! He was also very understanding of a couple set backs that occured on my behalf. I would send anybody looking for service with them to him! He displays great customer service and patience with his customers! Thumbs up to at&t for having such a great associate!

Joe is amazing!! He was extremely personable and patient and made my switch from Sprint an enjoyable one!!! I definitely recommend coming to the store and working with him for whatever AT&T needs you have!

The staff at this location are very friendly. Personally, I dont care to purchase anything directly through AT&T because I always feel like they are ripping me off. I go to this store for help and feel obliged to buy something becuase they are sooooo nice. I recommend this location.

The staff were great I recommend this be your store to come to in Cleveland! Brett was great!

Dave was great even tho he went to Kennedy lol great dudes in the Cleveland hts store

Ive been to this store multiple times in the past several months and have always been pleased with my experience. The reps and manager have all been helpful and did everything in their power to make sure I was satisfied with my purchase. They were patient helping me figure out what phone and accessories I wanted and made the process as painless as possible. My experience here has been much better than my experiences at other AT&T stores.

I love coming to this store, ive been a valued cistomer for over a year now and moniere has the best customer service.

My experience With the representative was very helpful knowledgeable professional Im sorry I did not remember her name but she was excellent to take care of all my needs after spending more than 2 hours between holding wait time and then pushed off to another representative on the phone I decided to go AT&T store near me and had my phone activated but she also transfer my data from my old phone to my new one I will recommend this store to all

I came in with some difficult problems with my phone & Tyler was very eager to help me & was VERY fast in doing so! Very pleased with this store!

This place is awesome and the staff is phenomenal! I highly recommend stopping by and seeing what they can do for you! The few times I have been there the staff was helping internationals and everybody was so happy and grateful.

I went in today after doing some online research and was greeted by Justin promptly, he was very knowledgeable efficient and helpful. I would recommend this retailer and him to all my friends and family, thank you for the great service

Joe Was absolutely the best customer service representative ever. Very friendly and knowledgeable about everything question I had.

I want to say I experienced excellent professional service from David Roberts At theCedar Rd store Mr. Roberts was tenacious in his efforts to assist me ! He was also very patient with my limited technical knowledgeKudos to AT&T on this hire He is a good representation of your brandPepper Taylor

Great experience with Keaton.

Brett and the staff are great really good store team there

Always have a wonderful experience walking into this store. Greeted and helped right away.

Professional and very helpful guys! They resolved our problems in just a few, they had answer for everything what we askedGreat team

Store manager Eugene. Saved my day. Sons phone lost in hospital and he did everything possible to get me every offer available and coordinated and uploaded every thing for meThank you so much

Customer service here is great! Well organized and easy to get help with what you need.

What a life I lead that I can walk down the road & experience the lovely atmosphere & happiness that this store provides. Bury me in this store.

The team was great glad their available for service

They took three time to make sure all was done. I ordered a phone. And add 2 lined

Great location, these guts are the best!

If i can give 0 to this store, I would do so. We stopped by and asked for closing the account. Staff name..John said they cant do anything and told us to call customer service. This point is understandable. However we called right after he told us. But while we were on the phone with customer service, he kicked us out from the store and said since he could not do anything, we can call somewhere else. (And it was raining and cold outside) This was the worse experience ever!!!! DONT COME TO THIS STORE!!!!!

Eugene was wonderful and patient with assisting me and I want to greatly thank him

Customer service was amazing! The staff were all very nice and very helpful!👍

Forest Gump was quicker than my internet service with AT&T.

Eugene is an excellent Store Manager. The staff provided quality services.

Great location! Customer service was quick and knowledgeable!

Great work by Eugene! He was very kind and helpful!

I went in looking to buy a wall charger for my cellphone because my car was in the shop across the street and my battery was low. Not one clerk acknowledged me as I walked through the store, so I found what I was looking for and proceeded to try and find someone to ring it up. Again, item in hand and nobody acknowledged me. Standing at the table with the credit card machine were two individuals- one on the store computer and one with a portable device (like an iPad?), chatting about what they were going to order from the Aladdins menu they were sharing. I stood there waiting for someone... ANYONE to act like they cared about making a sale. I finally put the item back and left. Awful customer service and work ethic!

Very good service, ATT corporate is stupid but the guys at the store did most of the sitting on hold for me.

Very excellent service..the manager Jesse and his team was great.will be back to do more business..keep up the good work 😊😊

Arrogant guy on the phone, bad phone customer service

Best store oveI been to. Awesome employees and mangers

The guys here are always so amicable, and pleasant.

Store is great! Great customer service! Helpful and patient!

HORRIBLE! I went in to At&t to add my brother to our plan by bringing him from a different carrier. I was told that if my brother selected the s7 active, the phone would be free. I was also convinced to add internet and home security. I was given a free tablet and watch for adding security, internet and Direct TV. I asked the at&t rep around 126 times what I should expect my first bill to be. I was already hesitant about adding more services because I have already had an awful experience with this company. The first experience involved me being a quoted a price for my own wireless service and being charged something completely different! So I was very concerned with the possibility of this happening again. Guess what, it did! I was told my bill would be $250. It came to $400! I called in and every representative told me Id have to pay the $400. So I cancelled my services and attempted to return the tablet and watch. I was told I would have to pay $90 to return the merchandise (even though I had the watch for less than 24hours and the tablet for less than 7 days). The sales rep recommended that I just keep the items to avoid paying ridiculous fees. So I did. I then realized I was being charged for this s7 that was supposed to be free. FINALLY, someone from customer care told me I have to pay for the phone for the first 3 months and then I should receive a credit. I was given this information by 3 different customer care reps however, I was never told this while in store! Bottom line, three months later...Not receiving my credit. Now Im being told I no longer qualify for the promotion because I cancelled direct TV. The free phone was offered to me before even discussing other services like Direct TV and Home security. I was told the phone would be free because I moved a line from a different carrier! I was also going in for a less expensive phone however, YOUR sales associates told me to get the s7 because it would be free! When I spoke to customer care, they told me that despite the sales rep giving me the wrong information, it is my responsibility to pay for the phone. Hopefully Tmobile will take me back!

David answered all of my questions and was very professional. Thank you David

Terrible store. It’s taken me 4 months each time scrutinizing my bills to correct the many mistakes this store made. I’ll be driving out of my way to another store than use this one again

Best AT&T store I’ve been to. Awesome staff.

Great store with good customer service.

Very poor service. They cheat you on offers. They will tell you fancy offers which you never be able to avail in practice.

Incompetent and irresponsible are how Id describe them, but they are nice people. When I upgrade my from an unlocked iphone 5s to and unlocked iphone 8+, I had trouble getting internet connections. The staff here, though friendly, dont seem to know the types of issues they can resolve and the resources they have. My problem was only resolvable from a tech support line thats exclusive to ANY employee, yet they refuse to call this number after 3 hours of troubleshooting and told me to go to a core store, which is 5 miles away. Im going there to solve a problem, but all they did was wasting my time and tell me to go elsewhere.

This is the worst ATT store. If I could give it zero stars I would. Went in last November to buy two new phones and was given two free tablets, but never told there would be monthly charges by the associate. Returned both FREE tablets (not so free) within 15 days, received a refund minus 15% restocking fee but continued to get charged monthly fee.. it took me hours on the phone and two separate visits to the store to get to this point. It is now March and we are still being charged monthly because corporate cant do anything since the store needs to add a note in their system. After more phone calls and two outstanding tickets requesting such note, the matter is still unresolved. So fed up