Great place for something quick

Rude staff at hospital location also asked if certain thing of sandwich said no even though it did. Food wasn’t good cold when supposed to be warm. Will not go back.

Amazing manager at night, Amy always has a smile on her face and makes us feel welcome. I eat here often when my grandmother is in the hospital and Amy and her staff are truly a blessing.

I will never eat at this location again. The reason being is on Friday November 1st my child was in the PICU . I was at the hospital all day and knew that I had to keep my strength up, so I went down stairs and ordered from this location. My order consisted of a locs an bagel sandwich and avocado toast. The locs and bagel was really good. but the avocado toast was horrible the avocado they put on my bread was brownish in color and was not fresh. When I bit into it my tongue sizzled and I knew this was not good avocado. I chalked it up and threw away the sandwich not knowing at this time that the avocado was not fresh but was in some kind of container. The manager divulged this information to me which I will get to. I later returned to this same location as I have not left the hospital and was stretching my legs, when I saw one of my favorite drinks in their cooler area. I purchased the drinks went about my day, not mentioning the avocado toast to anyone as I was looking to get anything for it and settled myself as lesson learned. My mind really was on my child and not food not being up to par. I later made my way back down to this location to get dinner and ordered the chili. Which the manager rang me out for. I say this because of what transpired not to long after this purchase. I got back to my childs room and set down to eat my dinner. My first bite was a shock to my palate as I was not expecting the chili to be as extremely spicy as it was. I have known chili to be hot but this was beyond that as it was like eating fire. I added my crackers thinking this would cool it down some but yet it was extremely hot. I decided to continue to eat this fire pit of hell along with using my drinks I had purchased earlier and my bottle water to cool my palate after each bite. I finally finished the chili and still need my mouth cooled down. I was talking to someone about how hot the chili was and they explained that they as well have encountered this with the chili and also made the decision never to purchase this again. I thought at this time maybe they are not aware of how hot the chili is and I cannot see myself letting someone else go through this experience unknowingly, so I ventured back downstairs to hopefully get them to change the wording on the chili description as I being in this place fully understood that families are here for many reasons and having an unpleasant experience is not one of them. I also foolishly thought that someone would actually care. When I first approached the gentleman who took my order I explained that the chili was extremely hot and also made mention about my earlier experience with the avocado toast. With a snicker he told me do you want to speak with the manager? I of course once again thought maybe he was not the right person to speak to so I stated yes. This is when the whole experience went from a consumer making somewhere aware of their product to a rude, disrespectful manager taking this concern to another level. When I explained my concerns to the manager she immediately became defensive and stated that she always tells people that the chili is spicy, which I stated this was not said to me and you rang me out. She stated did I take your order? So, now I am supposed to know that her care only goes if she actually took my order not if she rings up my order and takes my money. to be continued

Very quick to help catch plane

OMG love this place just sucks its not close to Lorain!!! So I only get it once in a blue moon!!! So unfair.....

Rude and got my order wrong

Nurse found a clean cut coach roach in her salad on 12/5/19 just the head that place is disgusting....

Could not find store or even parking not even sure if its still there very confusing

The food is way too expensive for the small portion especially the bbq sandwich which is almost $7.00 and all u get is a finger food bun with 1/10 of a chicken breast

How do I contact the one in University hospital because they gave me the wrong sandwich

I would eat here everyday if I could.