Today Kayla at the Collinsville T Mobile store helped me transfer my phone service to my new T Mobile account. She actually provided beyond 5 star service! She was extremely professional, knowledgeable, and had such a cooperative and positive outlook. It was the first time I had met her. I can truthfully say you will not find a more capable, personable customer service employee anywhere!! She was great.

I love that store manager KJ he is amazing hes a doll!

Went into this T-Mobile store to switch my service over. Was greet by Mike who was very helpful and friendly. He got me switched over in a timely manner. Great experience at this store. Will use this store again, if I ever need to go in for service.

I walked in with a messed up iPhone 7 Supervisor manager KJ had great customer service skills he helped me up grade my phone. I love his energy I give them 5 stars

Today August,15 went in there was a lady and a guy that were very helpful today😊 with me trying to return the home Internet after I had went to granite t-Mobil and they were not helpful at all said they could not do nothing. So I went to the Collinsville one they actually did all they could to help thank soo much to them 👏👏🙌

Mike was very helpful and cool. Polite and professional the whole way through. Theyre gonna help to the best of their ability and are patient through whatever account or device issues you encounter. Friendly, and made a stressful situation way more chill.

Was just in the store getting ready to add a line to my account and I noticed the galaxy watch. I have a fitbit and was also deciding if I wanted to do that today too. I was looking at the watch and the alarm on it started going off. I walked away from it while the alarm was still sounding and my friend asked what I did. I explained I was just looking at it while I started walking back to the watch. The team member behind the counter then stated in a rude tone to stay away from it. I turned around to look at her and the look on her face made me feel like I should be there and I was an inconvenience. I will not be going back to this location. I now feel awkward there. Maybe they should train their team on making guests feel comfortable and welcomed. Thinking of switching to att or Verizon.

Best visit, yet. Didnt have to wait. The clerk was professional, super helpful, including offering us the latest deals. Good work.

I really had a good service with Lilly. She took her time to make sure she answered all my questions and provided the best service for my needs

Lily was super helpful! I had a cluster$&(@ of a situation to deal with and I’ll admit I got a bit flustered (to no fault of hers) and she was patient with me all the way through! Eventually she resolved my issue and I left happy! 10/10 would recommend!

After speaking with T Mobile customer service, they instructed me to go to a TMobile store for a 5g SIM card and that I would not be charged for it. It is supposed to be in the notes on my account, but the staff was so adamant that I pay $10 for a new SIM they didnt even bother to look at my account.I will NEVER recommend this location. The only one that was half way concerned with customer service was the guy (there were 2 females).ZERO STARS!!

It was great. They was fast and very helpful. Thanks

Lilly was awesome. Had a problem with an upgrade, but she kept working the problem and fixed the issue. I cant say enough nice things about the staff. Great group.

I had my tablet looked at by three different T-Mobile locations because my device would not text.I talked to tech support at T-Mobile, and even a Samsung tech support. None if them could solve this issue. Only one person did; Ms Kayla. I was so grateful.

We received the poorest service I have ever received at any store. It did not deserve even one star. The customer service rep, Jade, was much more involved with her Zoom class, than taking care of us as the customer. I learned more from my Sprint app, than she appeared to know. We left with no success.

Went in asking questions about my bill, left completely satisfied with my problem solved. I also was able to upgrade not only my phone but my whole family. Thank you so much to Vivian and the whole team. Employees like her make T Mobile customer service always a pleasure.

Came in with device issues, and Kayla explained the TMobile network to me and got me switched over as a sprint customer. Seemed to be working better before I even left the store. Very sweet young lady!!

Landon is the sheet! Set me up in no time compared to trying for 4 hours to port a line.

Representative Kayla was super attentive to all my needs and concerns. She did more than expected of her. I love when Kayla works

Karis was a fine young man, great hospitality! I enjoyed my visit

Lousy customer service at the store. But good customer service over the phone .

KJ and Kayla provided me with excellent service on my visit today!

Love working with Karis, he takes care of me everytime!!

This location is great! Jade and KJ were great!

Went in for a promotion on the T-Mobile Tuesday app since my phone is on a T-Mobile plan. The promotion was only good for two days, beginning the day I was there. I went in and was helped and told them why I was there. I opened the promotion to redeem the offer while I waited on Amber. I handed Amber my phone so she could see the promotion. Amber fiddled around with it for a second and then when Amber gave me my phone back Amber accuse me of lying about having the promotion, accused me of already using it, and told me it wasnt valid. Amber did not seem to be aware of the terms of the promotion or how to use the T-Mobile Tuesday app as a T-Mobile employee. Amber was very rude and very fast to accuse customers of wrong doing.

I had a great experience at this located, the young gentlemen KJ helped me and my family!! He was very knowledgeable and did a plan by plan breakdown with our current provider showing us how much we are saving! I will only go to this location!

Kayla and KJ was great! Will continue to come back to this location!

KJ and Lilly was awesome!! Great customer service!

I had such a great experience with the oh so wonderful Kayla. She was very informative and also very clean lol . Thanks for the help :)

KJ is one of the best sales person we have ever experienced. He is awsome and really cares about his customers. He is at the Collinsville store.

Love the entire staff

Lilly and KJ did great!

Wonderful very helpful.informative. Kayla knows her job.

To all from a wise digital nomadic who has been with T-Mobile for several years,T-Mobile is a consumer orientated, organizational digital service provider that outshines their top three, largest competitors.One of many reasons is for their positive consumer benefit services, including personal customer services.As such, positive recognition is due for Jeffery, Chelsea, Miles, and Bill at the Collinsville Crossing location for my past few visits.Thanks.

KJ was great!!! Loved my experience!

Always very friendly and helpful!

I love this store!! Jeffery Harris is the most outstanding sales person there is. Every time we visit the store he always has the best solution to our problem. Team Collinsville Il Rocks!!

DO NOT COME HERE IF YOU WANT TO PAY THE PROPER AMOUNT ON YOUR BILL. I hate to be this brutal but the employees at this store are simply incompetent. They screwed me over when my LG V10 died and flat out lied to me about how much my bill would go up when upgrading to my Galaxy S7 Edge. I paid for all accessories in-store and the employee helping me didnt say that I paid for it all and put every penny on my bill, which means I am getting charged double for my phone case, memory card and screen protector, which amounts to an extra 100 dollars.Now on to the lying: my bill was supposed to go up by $6/month INCLUDING tax and insurance. It went up by $19/month and the employee said there was nothing wrong with what she did. This location used to have intelligent people but this person is costing me a full years worth of motorcycle insurance, just to put things in perspective.

My family and i have been coming here for years! Jeffrey Harris is by far the most informative and professional associate we have met. We will most definetley keep coming for his help and advice! Thanks Jeffrey!!

Kayla and Kayla were great!!

The 2 clerks were a delight very knowledgeable about T-Mobiles services.

Karis hooked me up!!

Good place

Been to this location, theyre nice, helpful, and fast .. Im leaving 4 and not 5 stars just because I wasnt greeted when I walked in but other than that I would shop here again.

KJ was great!!

Horrible customer service recently in the past few months. Be aware of “free” gifts with purchase/upgrade. We were told half truths about a promotion that left us paying for “free” items. Staff gave us the run around and didn’t explain everything about the promotion. Won’t go here again and won’t continue phone service with T-Mobile.

Hit or miss. Some of the staff are courteous and helpful others are rude and not helpful.Warranty replacement on a six month old phone has been painful. Kendra was rude and promised Id have the replacement delivered by Saturday. Its schedule to be delivered Monday......after I leave town. Another week without a phone.Hope that you have someone that can help you wait on you or be prepared to make 5 phone calls to customer care and 4 trips to the store. Soooooo painful.

Jamal and Aaron were very friendly. They explained things clearly and were very helpful.

These fine folks will definitely take care of you.

Worst service possible. I got in line behind 3 other people and forty minutes later one of those three was yet to be waited on as was myself. There were three people working and they were far more interested in telling jokes, teasing and flirting with a couple of young ladies who werent even purchasing anything than performing their intended function.This is the second time(out of two tries) that I have had freewheeling and slothful service from this location. The first time they also proved themselves to be inept and lacking knowledge of their own products. I wrote a review then too, but it has disappeared?Go to Edwardsville if you need a T-Mobile store in this area. The drive time will be far less than what you will wait inside this location.

This place will rob you blind, costing me 30 dollars a month for lines I didnt even use. They have lost my business and they should lose your as well.

The wait time is annoying but the service is very helpful.

Was looking to get a new galaxy note 8 but the store was sold out

I love the people at this store and hate to see Jeffery go. While you have time and a need to go to T-Mobile store in Collinsville, Illinois, please ask for Jefferey and tell him I sent you!

Love this store!

The staff is not professional at all, they are only interested in commission

Local place to pay my bill but the staff is very friendly

Just another cell phone store like all others wasnt happy on my last visit will not go back to this location

Very helpful

Theyre slow