Called and they take walk-ins. Staff is friendly. And they are more than willing to teach you about your hairWhen they wash your hair. It’s like getting a full on head massage. I will define go back

The lady that did my cut was wonderful she did it just as I wanted. Her name was Rochelle Brown. I recommend her for everyone.

Im always highly satisfied when I leave here, thanks to Mia. Shes great at giving me exactly what I want & did an amazing job on my boyfriends haircut. Shes also extremely nice & has great advice. I would definitely recommend her for your next visit.

I went in yesterday, 17 November, for a retwist. I was so disappointed in the end result. You cannot see the parts, its not neat and it looks as if my hair has been retwisted for two weeks already. Money and time down the drain. If something is not your specialty then don’t do it for the money. If I could give it zero stars I would. I would not recommend!

Good luck getting someone to actually cut your hair if you show up after 7PM> They have to see you and then judge whether they are booked or not. I have tried 5 times to do a walk-in and every time the young lady at the desk has to go back and ask if they are booked even though we know good and well that the computer shows the appointments.

Took my 9 year old and 12 year old to get a trim. She washed their hair and trimmed it, 1 of a cut later, $71 for that. What ???? No style or nothing. For two kids and a SIMPLE cut one inch of hair. NEVER again !!! They are RUDE and unprofessional and tru to RIP you off. I even eats a lady tell another how they she/he should charge more and how to.

I had more curl in my hair before I got this perm done now my roots are curly and my ends are straight. She didnt make me pay for it because she knew it was a hot mess please dont go here for a perm now I have to walk around like this for 2 weeks before I can get this issue fixed. 🤨🤪😳🤬

Made a same-day appt, via the online service. Was told who would work with me and (approximately) how much it would be. Walked in, told them I had an appt and who with and in less than 5 minutes Elizabeth appeared. Very very nice person to chat with. She understood what I wanted and went to town! I am very pleased with the results. Highly recommend Elizabeth at JCPENNEY salon at South Park Mall.

Took my 12 year old for a pixie cut. Came out with a bob because apparently (she didn’t say this) but she seemed intimidated to cut off so much hair at once. Hair was high mid back. THEN- she rushes because her next appointment showed up. Didn’t even blow dry her hair since is super straight when it’s air dried. Come to find out she charged me $47 for a kids haircut and a blowout that NEVER occurred. Called the manager, left a message. Two days of calling and no response- finally she tell me to come. Luckily I had my receipt and pictures of when we left. Got my refund but it totally gave me a horrible taste in my mouth. Sketchy AF! How does #jcpenny not do anything about this? All these horrible reviews... smh.. they all can’t be wrong...

Paid close to $100 for this girl.to dye my hair a shade off of my natural color and to give me a whacked up cut. Called manager and she brushed it off. Def will NOT be returning

The stylist did a great cut...went to pay for a childs cut, was charged 14.00 then 22 for what she called a blow out...the childs hair is straight...so I was charged 22 for her to dry her hair? Not worth it.

Great haircut but getting someone on the phone to make appointment takes two days of calling. NOT WORTH IT

I had an appointment at one. She took someone else who came after me and I had to wait an hour. Then didnt even do my hair the way I asked. Never going again!