NICK AND KENDALL ARE AWESOME!!!! #GALAXYZFOLD3BEST WIRELESS EXPERIENCE ONE COULD HAVE AT A WIRELESS COMPANY. VERY RESPECTFUL AND GO OUT OF THEIR WAY TO MAKE YOU PLEASED. A+++++++++

Isabel and associates helped me out wonderfully. She was patient and kind the entire time. I would recommend them.

They were Amazing 🤩 in the Verizon store. Since switching from Sprint/T-Mobile my reception has been great. Sooooo, much clearer sound & quality. They completely knew & understood our situation and made switching easy. #VerizonRockStars 🤘💕

Very patient and exercises self control in accordance to Company guidelines and procedures. Very knowledgeable.

What I thought was a good experience turned out to be a terrible, expensive waste of time. The guy that helped my wife and I appeared to be very helpful but it turns out he just lied to us and added on all kinds of extra options we specifically declined, he didnt set us up for auto-pay like we asked, and our bill was over $300 when he said it would be under $200. All he cared about was making the sale. In hind sight the Caucasian man with the shaved/bald head who helped us was probably on meth as he was speaking quickly and a bit shaky. He also had a shot-out looking woman waiting for him in the store. This woman did not look right, she looked like Wendy from Breaking Bad (Google it). I dont like writing bad reviews but this store has earned it.

Nicholas is a phenomenal, knowledgeable, and personable associate when he was taking care of me. At the beginning of our interaction I felt welcome with his warm and friendly energy. I asked him a lot of questions pertaining about trading in my phone and switching to their network as well, and he explained it candidly. He is proficient with his job, reason being, he is able to switch task efficiently and effectively with multiple customers (myself, another one in store, and on the phone). Very impressive, definitely a go-to person. I told him, Youre very good at what you do. And his response, No, I make a lot of mistakes and my boss would have to correct me. Humble in my opinion 😌Thank you for a great experience Nicholas!

Nick was knowledgeable and gave great service. Got exactly what we came for! Location convenient, too.

Do not go here! Devin withheld information from me when trying to upgrade my phone. Then when I asked to cancel the order he kept putting it off. I’ve been lied to TWICE during this.

Went in to get on my own phone plan and get a new device, didnt learn until my bill came through the next month that I was still on a shared plan and the associate did not switch me over to my own plan. Additionally there were issues with my phone 2 weeks after purchasing here and because they were not a legitimate Verizon store, I had many difficulties in getting a new phone issued under warranty. The associate with pleasant, but if you can, go to a different Verizon store in the area.

So many times if I gone into this Verizon this is actually where I purchased my cell phone all they care about is making a quick sale they could really care less about what you really like and what you really into and what youre really seeking for service unfortunately going into this one I was lied to when I bought my cell phone which is really unfortunate and disappointing because I bought a Samsung s20 ultra and the watch when I was unaware of the fact that what my insurance was going to be what everything is going to be because this Verizon store could care less to explain all that all they wanted to do was make a sale and then get up and get me out the door all they care about is a quick Buck they dont care about customers Im actually trying to reach out to the gentle manager of the story because I was lied to and I bought myself phone and try to see if theres any type of remedy or compensation going to be made

Maribel was very helpful and answered all the questions I had and even recommended a few other things to me, ill definitely go back!!

Maribel was the most professional and friendliest Verizon employee I’ve ever met in my life. Give her a raise 🗣

Maribell was outstanding. Best employee Ive worked with in any of your stores. She deserves a raise

We had a wonderful experience! Kendall was professional, knowledgable, and made the whole sales process so easy! 10/10 would recommend!

He was the nicest young man very polite went above and beyond and every witch way to help me set up my phone and get me in and out as quickly as possible I was very very very pleased I would recommend him any day of the week if you have any kind of phone issues or youre just looking to get the best deal possible I would highly recommend going down to the Citadel mall and talking to Nicholas yourself he is an amazing young man and I was very grateful to have had him be my sales consultant at the store amazing service I would give it a 10 star rating if I could

Lost 90% of contacts and info and they fixed it

Was very Happy especially with Nicholas M. Help awesome customer service. Did his all to get our needs met :) came in to fix hubby iPhone came out with 2 new upgrades iPhone 11. With 0 down great right. Definitely recommend him awesome

Kendall helped us out today. Very professional and polite. Was only there to pay off a phone & service was great.

Im happy with my phone and service

Went it and was great with care and got straight to helping me with what I needed! A guy by the name of Nick M. was really helpful in there. Walked me through everything step by step. Offered me some things that will make the plan better and just was a very caring individual at the time. I definitely recommend this place.

Nicholas was very helpful. He informed me of some good deals and how to save money.

I love this store! The representatives are all so wonderful and very helpful! Anytime my family and I come in with questions they’re right on top of answering anything we may need! If they don’t know, they will ask another one of their team mates! They never make myself or my family feel like they’re just trying to sell us on things, they genuinely take the time to get to know our needs and what fits best for us, they build conversations and make sure we always know exactly what they’re doing while we wait! I’ve never had such a pleasant experience in a phone store until now! They make their time being with the customer enjoyable, there’s never awkward silence, they keep you engaged in conversation and are all around very pleasant and fun! They’re also very knowledgeable! I would highly recommend this store as well as this team!! One of my favorite stores!

Kendall was absolutely fantastic! Went in today to check out upgrading my phone since my old one had been run over and the back was shattered (my case saved the screen). We came in expecting to get the same model to keep our bill low but thanks to Kendall we not only were able to upgrade to newer phones but we were able to keep our bill lower than we had been paying the past two years! He was so nice, funny, managed to make things simple to understand and answered every question we threw at him with ease.

Nicholas was phenomenal at helping me and my brother out with everything

Super cool staff. Hooked me up.

Super happy with the service I received today, tried another Verizon and they weren’t able to help us but Nick and his coworker got exactly what we needed!

Very helpful and informational! Really helped us get our new phones

I spent an hour on the phone with Verizon texts I had to go to the store he had it taken care of in 5 minutes

I went in to get a new cell phone and ended up with a week long nightmare. I was not informed about the return window on my device, so I tried it out for a week and decided to return it. The first time I went in to return it, the salesperson would not do the return. The second time there was some issues with a pending order on my account which Victra couldnt do anything about, supposedly. After calling Verizon corporate (which Victra is not really part of) that was resolved, but it also turns out, according to corporate, Victra could have cancelled the order or suspended it all along. The third time the computer systems in the store went out and a return could not be made. The fourth time, I was informed that the device could not be returned because it had exceeded the 14 day return window. It was on day 13. So not only did they not tell me about the return window, they lie about how long it is. I was put on line for customer service where the customer service person mocked me for my frustration. .ETA: After reaching out to the customer service line, and some mishaps with communication, it was agreed that I could exchange the phone for one I wanted. The manager was very professional and did a good job with the exchange. He made it smooth and painless, and there were no additional fees. Mostly just glad to have this resolved and to have a phone that feels comfortable to me.

Kendall was very helpful! My husband and I both needed to upgrade our phones and the process was beyond easy. Kendall was very knowledgeable and gave us an array of pros and cons for each phone we were looking at. I would highly recommend this location to anyone for their phone needs.

0. I hope this place is out of business by now. Wasted 2 days of my time and money here. Even had the actual Verizon get involved to get my money and original phone back after they lied to me and my husband to get our business.Jacked up our bill and over charged us for the same phone and service that was at the real Verizon store.DO NOT DO BUSINESS HERE.

Nicholas was amazing and helped us every step plus some we came in multiple days for long hours for him to help us.

Nick was patient and took great care of my wife and I. We spent 2 hours in store, which was not his fault but he was determined to get our issues solved before we left. Go see the guy, hell take care of you.

My wife and I came into this store today and met with Kendall. We were just looking at options for trade in’s and with his incredible help, were not only able to upgrade our phones to 10Rs, but walk out with cases and an unlimited plan for cheaper than we were paying before! Kendall was funny and extremely helpful in getting us what we needed and we can’t thank him enough!

Nicholas was great! So help, kind, and walked me through everything.

Very knowledgeable staff.

DO NOT GO TO THIS LOCATION OR PURCHASE A PHONE WITH VERIZON! I went in as part of their switch program. Over all Im happy with phone but when I got my first bill, with $300! On top of everything, the promotion said that Ill receive a $200 Visa card within 2 weeks of me registering the code. Its been almost 2 months and I finally called their rebate department. I have to have 48 days of being in good standing credit with them to receive anything. Th staff that helped me said no such thing to me about this or the fact that I would be paying this much in my first bill.

Although I didnt buy anything the staff was extremely helpful..

It was a good experience, I went in to just to see if I could qualify for a phone with my credit and all they gave me a amazing deal and hooked me up for me and my daughter. The guys there were absolutely wonderful. I would definitely recommend them to anyone!

This is for verizon at citadel crossing. I had to come in and see someone about the plan on my phone. A young man named Korey and the other young man named Eliot waited on me. They both did their very best to answer all my questions and helped me with my phone and helped me and showed me how to work things that were never shown to me before. There were A lot of things on my phone I did not know how to use and they were very happy to help me. When u came into the store I was very frustrated and upset and got there just 5 minutes before close. These 2 young men answered all my questions and made me feel much better. I shook both their hands and thanked them both for taking the time to help me to understand my phone and took care of my original problem. I have had 2 other times that I have been in that store and was insulted on one occasion and stood 20 min. To pay my bill and had to leave for an appointment. These two men did a very good job of friendly customer service to me and I am truly grateful! I will Definetly go back after this experience!Sincerely: Dee Wagner!

Kendall was very professional and knowledgeable and had answers to all of our questions. He made trading in phones a breeze! I was very impressed with the staff, the look of the store, the energy was great.

We worked with Nicholas and he was really wonderful ! Go see him!

Kendall is always very helpful. Thank you!

Nicholas helped me get a new phone today! The computers shut down and he still managed to help me get up and running! Would totally recommend going in to see him! He’s pleasant and friendly even when everything was falling apart! He even saved my family money on future phone bills because we have so many people on the plan!

Nick and Kendall made it wayyy to easy to switch from Cricket to Verizon! These guys are the best in the business! Thank you so much!

We were so happy that Olimpia took such good care of us. And made a hard situation go well..She is so professional..so smart and cared so much about us..your store should make sure to let her know how special she is and manages so many problems..do something nice for her.💖💖

I had a great experience with the store manager Kendall Hes an amazing guy definitely willing to go the extra mile to help a customer need and the two employees working with him Raul and Dantes were friendly knowledgeable and very outgoing they did whatever it took to help me out and I was very grateful I would definitely recommend getting your Verizon service phone or anything you needed there they are amazing and will definitely hook you up with a great deal.

We had a great experience. Got 2 new phones today. Felt listened to and our needs were understood. Thanks guys!

Kendall was the nicest guy! He went the extra mile to make sure I was happy, and he made it very painless! This is the store to go to! Thanks Kendall!

Misty and Kendall made it the easiest way to switch from Sprint to Verizon! Make sure to go see these wonderful people!

Cool store

Xavier was outstanding. When I come back I will ask specifically for him. He is the best.

Walking in the store today I had several question regarding Bluetooth speakers. Your Assistant Manager, Olimpia was extremely helpful; type which would best serve me and pricing. I am very please with the stores service and with Verizon as a whole.

These guys are great I will refer my friends to them thanks to Kendall and Nick and misty

Nicholas was an amazing young man I wont go to anyone else. Great service!!!!!

I had Sprint and I was paying way to much money. I walked into this store and got exactly what I wanted and I’m ending up paying less! What an experience this store gave me! And I will only be going to this store from here on out!

Nick medina was very helpful and knowledgeable about phones and services at this location would recommend speaking with him for your services

Stopped in to see about switching service, the man who helped us started the sales pitch with, we will be more expensive (a lot more expensive). Then as we were going through the process, he pulls out his phone to show us a product, not even kidding this guy was looking at porn. Wildly unprofessional, and entirely inappropriate.

The whole team here at this location is awesome! Theyre always very helpful. And very inteligable in their ovlwn way. Love this location!

Awful customer service! We went in to add a phone to our account. The associate that offered to help us was new and had to ask someone else every question we had for her. When she finally got confirmation that we could add a phone to our account she wasnt sure how to process it on the computer behind the counter. Another associate started to help her then took an incoming call. He continued the call and would jump in from time to time to look at her screen and enter information that was needed. When he got off the phone he continued to help her but then began texting on a personal phone he had in his pocket. The process took much longer than it should have.This was a learning opportunity for the new associate and she was not taught anything during the process. The other associate needed to put the call on hold to help and teach the new associate and get the sales process complete in a timely manner. He also should have never been on his personal phone during a customer transaction.I felt like more of an interruption to them rather than a customer they are paid to help. The customer service at this location was some of the worst I have experienced.

The customer service was great! Unfortunately they didnt have the capability of what I needed. But my phone set up was awesome 😊

The employees who helped us were informative and worked hard to help us stay within a specific budget.

Xavier and Anthony at this store are top-notch super tech savvy customer service professionals in a league of their own. Highly recommend doing business with them and the store!

Id give this place no stars on the off chance that I could!! What a joke I went in today to make an payment on my Verizon bill and on the grounds that I was paying cash it was a $3.00 extra fee, Really a charge for paying money what a joke. I figure anything to make a couple of additional dollars for this store . Johnny was the individual who helped me he was inconsiderate didnt appear to like that I inquired as to why there was a charge of $3.00 to pay money, couldnt significantly answer the inquiry everything he could state is that is exactly what it is...While I was paying the bill he decided to take a phone call in the middle of helping me very rude very unprofessional so because of that I got to wait until he was done with phone call to have my transaction finished. So pretty sure the $3.00 fee does not cover any employee etiquette training. Called Verizon when I left and they assured me that this store would not be a Verizon seller for very much longer and they have had lots of bad complaints about this location go figure. They also gave me back the $3.00 fee that I was wrongfully charged. I can see why this store has so many bad reviews beware if your going to shop here total JOKE!!!

They are helpful and nice!

I asked to purchase a phone case and screen protector when I purchased my new phone. The sales person, Tailisha, also rang my up (without my knowledge) for a portable charger. She failed to mention the fact that the screen protector was $55, and the case was $45. I was also charged $64 in taxes. Unbelievable.

Date 4.24.18Time approximately 6-6:30 pm.The store was staffed with only one person. I forget his name. No offense, bad memory.There were three customers including myself. He helped us all simultaneously, in a timely manner. There was no frustration or chaos. I otherwise would have left dissatisfied as I wasnt going to wait for 2 customers to be helped.I couldnt be happier with the customer service I recieved today. This is how you win my business.

Bought an iphone6s from there and decided I wanted to return it for the iphone7. When I bought my 6 they said if I wanted to return it to just bring in all accessories along with it. They failed to tell me that I would be paying 100$ for a 30$ pair of headphones if I pulled them out of the box. Apparently it was in the paperwork but they never went over it with us. They also did not tell me I would not be able to return the life proof case I got with it and I would have to buy it to change phones. They just made it sound like all we had to do was bring everything back in the same condition. While this was in the paperwork, I feel its something they would go over with you. So I kept my 6 because I did not have 60$ for re stock fee, 80$ for the case, and 100$ for a pair of headphones. Then at the end of all this they kept the headphones they wanted to charge 100$ for. They are not very informative at all. So my husband went to apple to return his phone and he paid 80 bucks for the iPhone 7 right then and there with no issues. The employees at this Verizon suck. They dont know what they are doing. Go to a corporate store if you choose to go with Verizon because if you purchase from a retailer you have to go back there and trust me you dont want to.

Doesnt matter if the place stays open until 9 if they shut their systems down at 8! I even tried to call ahead of time and they dont answer the phone. Figured it was because they had people in there, get there and no one. Waste of my time.

Very professional and helpful and had a lot of patience with two old people

Terrible service. Told me on the phone that they had what I wanted, so I drove 25 minutes, waited 5 or 10 more in store before anyone acknowledged that I was there, then waited 20 more before anyone helped me. Then they told me after staring to ring me up that there was a required $100 upcharge for a screen protector and case I didn’t want or need, but they refused to sell the phone without it.

Zero stars. Their employee Conor bradburn lied about the services he said we were getting offered, then admitted he lied to get the sale, then sexually harassed his customer. Luckily the company made one good decision in removing this garbage. Will not be back in unfortunately, one poor employee ruins the store for the rest. This location could use some major attention!

Customer service here could not be worse. They act as if every word out of your mouth is a stab to the gut and they hate your existence. I never write reviews but damn... I said not 15 words to the guy before making an excuse to leave and find another store.

New manager of the location as of 5/17, and we pride ourself in customer service and product knowledge. Stop in for a free account analysis, and we will earn 5 stars moving forward every time.

They were amazing and thats exactly why Im with Verizon Kendall was amazing

I pay double for the excellent service I get from Verizon but the store at the citadel mall was horrible. She didn’t even try to help. This was two days ago.

I was with Verizon for almost two years & and kept having issues here & there, which they used to try to resolve for me as best they could. I kept sticking with them, mainly for convenience of having all my devices on one plan. But recently their service started declining since they brought a new manager, Nick Smith on board. The incident that pushed me over the the edge was when some friends I referred over to him wanted to pay their mobile hotspot. I was with them on that occasion. We had already been in there earlier that morning at 10:00 a.m to process a payment for the mobile hotspot, but needed to go back because the amount of money they had paid was not enough to restore the service. Upon returning, all the employees were attending other customers. We waited for about 30 minutes without even being acknowledged or greeted. They just let us wait. No one even asked us why we had returned, knowing we had just previously been in there. All my friends wanted to do was make a quick payment to get the internet going for their business, which had been down for about two hours and they urgently needed to start their business day. My friend, the owner of the business, asked a female employee if she could just quickly process the payment so he could get his work day started. The employee had the common sense to understand that the process would be a very quick 30-second transaction and was about to help us out. But her manager, Nick Smith quickly jumped in and forbade her to process the payment, saying she needed to finish helping the other customers, who were in the middle of an activation, before she could help us. So we just continued to wait our turn. Then another employee came and asked us what we needed & helped us immediately. It really only was a 30-second transaction. The manager at this point came back to talk to us and told us in a very rude way that the next time we went back to his store and started making any issues he would take us down from his service. Very rude! I will not give them any of my business anymore nor send them customers anymore.

Biggest Scam ever Buyer Beware.NICK LIAR LIAR..... do not get wrapped up in their scam. We got our first bill it was almost 400 dollars! Nick told us it would be 265. He lied then when I called to tell him about it he screamed at me. What kind of man does this. I will not stop writing about this scam all over the net this is wrong very wrong.

Verizon scams. Claims that all 4g lte phones come unlocked. Turns out some dont. Also if your bills arent adding up correctly well sucks for being in verizon.They will also tell you to call customer service because they cant do much.T-mobile is recommended

My Sales Rep: ANISHA HUDSONShe was very good at her job. I usually dont like sales people & ANISHA has changed my mind. She was a very very good listener, she got to the reason & needs of why I was visiting the store. She somehow got me in such a good mood that I plan on upgrading & buying some more stuff when I return.She was a good listener, patient with extensive knowledge of products with the mix of rapport. Usually sales reps only have one or the other but ANISHA had rapport & knowledge. Ill be back for sure & I recommend this place. Clean & spacious.Thx

Even they dont know what theyre are doing

Manager was rude and unhelpful in return process. This is NOT a Verizon company store. Do NOT come here for service or accessories.

DISHONEST AND ENETHICAL PRACTICE BEWARE! I purchased numerous new phones for employees from this store and on my Verizon invoices I noticed a total protection plan for all the phones I purchased from this store - I DID NOT AGREE TO TOTAL MOBILE PROTECTION. I called Verizon and had the plan removed but BEWARE!!!

Happy with the phones and verizon service, but not so happy with being charged for insurance when requested not to be, and was not told there was a charge of 40 dollar for transferring data on the 2 phones we bought.

I went there 30 minutes ago and they are expensive and he didn’t really care ☹️

Great StoreVery informative on what I’d be paying!

DONT NOT GO TO A SECOND PARTY VERIZON STORE! Only go to a corporate location. Tons of hidden fees that are not refundable, higher restocking fees, more strict exchange policy and they tack on an extra $10 to your phone purchase. Shave your self the mistake and drive to a corporate location.

Fantastic love these guys

Staff is friendly but very frustrated that I waited for an hour just to have a couple questions answered.

Horrible staff. They couldnt figure out anything with my phone

Always helpful and explains everything.

Great service, consistently helpful.

There was a problem with their card reader, but otherwise the staff was great.

Took the time to get me setup right

This company is not loyal to there customers. Been with the 10+ years and couldn’t get a simple screen protector because somehow I’m not in the system... but you want me to pay this phone bill every month though right....

Xavier wasPatient, efficient, and knowledgeable!

Great crew

Helped me with my phone!

Great staff!!

Worst place ever