Nicely kept store, but where’s the diversity?! I had a white woman try to color match my brown skin… I didn’t think that’s how my experience at Ulta was going to be that day. Especially seeing as I don’t wear makeup ever and I was trying something new for once. I should just stick to my blemishes and naked cheekbones. Not cool!

Nice and very clean store. Friendly and helpful staff. Great products to choose from. I went in for a interview and was treated so well! I then did a small bit of looking & shopping around. I will definitely be back and recommend this location to others.

I love the products, however the customer service could be improved, as well as a little more care when handling expensive products. Lady at the counter seemed genuinely annoyed that she had to be there and had no consideration for the packaging when ripping off the security tag. Not cool. Now my friend gets a beat up looking product as a gift for her birthday.

I prefer the Briargate location. Employees at this one were slightly rude. I asked for a sample of something and was told they dont give out samples. And theyre literally was a tester sitting right there that I didnt see but another customer was able to help me more than the employee The Lancome specialist did go above and beyond! If I was rating her shed get five stars. The hair dryers in the back kept going off as if somebody was stealing them.

Walked in the door and was greeted by a beautiful knowledgeable creature who was willing to help. And then found exactly what I was looking for and some. thank you so much. We told her it was the first time and she took us on a visual tour and explain everything.

Ultra Beauty never disappoints me I truly love the collection of cosmetics they have always well stocked at this location and the staff is so wonderful.

The staff are always so kind and helpful. They make everyone feel accepted and have amazing costumer service. The selection is really good at this location. I could spend hours here, but my husband makes sure I dont spend my whole paycheck here.

It was a nice store. Unfortunately for me they just had inventory and there was low stock. Several items I was wanting were not available. My birthday month email gave me 2 choices for my free gift. This store was only sent 1 not the one I preferred. Hopefully in the future there will be more stock on hand.

I went to ulta to boost my confidence after going through a breakup. I walked in and went to the clearance to check it out and instantly started being followed by a secret shopper/employee in a plaid jacket. I have worked retail for 10years and it was incredibly embarrassing. I kept my hands up and out of my pockets. I was extremely uncomfortable and I did not even do anything to make myself look suspicious besides looking at the clearance. Maybe this store looks down on people who want to look at deals before spending things full price. Maybe being prejudice against lower class? The employees were also talking about personal issues behind the registers very loudly while there was a big line being formed. Mac (Machaela maybe?) was great though and helped me find a good concealer for my skin tone.

Every time I come here the staff is welcoming and very helpful. The store is always clean and well organized. We are always greeted when entering. I came in Wednesday looking for a new moisturizer and sunscreen. Brody helped me and was so kind and knowledgeable! I told him what challenges I was having with my skin. He asked to see what prescription medicine I was using so he would know what to recommend. He knew what each active ingredient in my prescription did and how those ingredients were impacting my skin. He recommended 3 products, each within different price ranges to be conscious about my budget. He knew the pros and cons of each product and helped me to find one that my skin is really enjoying. It’s finally glowing after months of trial and error. Thank you for addressing all of my concerns Brody! My concerns: Dry skin, sensitive skin, acne, dark spots, against, and needing sunscreen. In addition to knowing his stuff and being friendly, he’s so much fun to talk to!

Beautiful store with everything you could ever need in regards to makeup. Prices are a bit ridiculous though. I cant imagine paying $38 for mascara or $63 for foundation.

Nicholas was exceedingly friendly and helpful! Described current specials and promotions, provided encouragement, and complimented sale finds. Completely wonderful experience!

I stopped by today August 28th at 2:35 p.m. to buy products as I typically do at your Cinema Point location. Nikki, with dark brown hair  Asked for a phone number I said Id rather not give it. Associate response, we must have this in order to complete the transaction. I asked if a disconnected number would be sufficient, the response was yes, so I gave a false number.  I was then asked for my 1st name which I gave and then was followed up with my last name which I said Id rather not give that information.Nikkis response at that point was is I cannot allow you to purchase this without your last name. My response was I guess Ill have to go somewhere else then. Nikki quickly picked up the product placed it behind the register and said thats fine. As you can imagine youve lost a sale today and any further patronage from me which may or may not have an impact on your future business, I will be sure to share my experience with others as well. Why can I go to any place that sells hair products and not be required to surrender the info ask for when paying with cash and why has that never been an issue until today at your location?

Pricey but we baught the cutest smiliey face lip balm. His face whiped of but we drew a new one on

Great selection od cosmetics, almost ov erwheming. Well organized and clean store. The check out line was a bit slow, other than that nice place.

The staff is very friendly always welcoming and I love the return policy with a receipt

Great place for all your makeup needs, not very friendly staff

We visited this location to purchase a gift card. When we went to check out the girl at the till asked for our phone number. We politely declined. She insisted and said we couldnt shop at Ulta if we did not provide a phone number. We again politely, declined. She said, Not really, in the most impolite and snarky tone she could muster. Being required to provide personal information to spend money at a business is unreasonable. To be clear, this wasnt to enroll in a membership card, credit card, etc.. This was a requirement simply to make a purchase. If you want to purchase makeup, hair products, or anything beauty related, support a different business. The employee culture here shows a lack of appreciation and respect for their patrons.

FYI- I had the original receipt. ---If I could give a lower rating I would. I bought perfume ($62) and took it home found out I was allergic to it. Turns out because I didnt set up a loyalty account, they wouldnt do my return, then made me set one up and said they would only give back $9. Then they couldnt delete account they created that I never wanted for privacy reasons. And customer service said that they are lying that I am entitled to a full refund. I got my money back but it took 3 trips to Ulta to talk them into doing the right thing and honoring their own policy.

Staff was very helpful with some makeup I was interested in trying. Lots of knowledge

I am definitely not one to leave a bad review over one bad experience. But this is getting ridiculous. This place has terrible customer service and there’s been several times i’ve seen the employees just standing there or wandering around doing nothing. Where is the manager? The person next to me and i waited over 30 minutes for our curbside pickup. We might as well have went inside and shopped for it all with the amount of time we waited. Both me and the person next to me ended up just going inside and picking it up. We let them know we’d been waiting for awhile and they acted confused. I know how hard it is to find actual hard working workers after covid, but come on. This isn’t how you run a business !!! Get those girls some customer service training LOL.

When I went to check-out my $10 purchase, the cashier asked for my phone number. I said I wasn’t interested in opening an account, and she then told me it was mandatory for any purchase. She then asked for my email and birthday, and I firmly said no. She then rang me up without any of my personal information which tells me it’s in fact NOT mandatory. I don’t appreciate being lied to and pressured into giving my personal information when I’ve said no- especially for a $10 purchase that I could buy elsewhere. Maybe train your employees to simply ASK if someone would like to sign up for an account.

Store manager Blanche Elliott is passive aggressive and starts lots of drama around her employees. For example, she has told employees that they may not talk about pay between co-workers, which is a federally protected right. When addressed about this, she ignores that she is in the wrong and claims she doesnt want drama on the floor. She is breaking the law by telling employees that they may not talk about pay. Terrible store manager. On the other hand, the employees working underneath her are very respectful and professional, providing great help and information about the products they sell.

I only shop here about once a year and every time I go they hound me about signing up for their program. I tried to explain I only shop once a year, but the cashiers insisted that the program rewards would add up over time. So I finally said I would. When I explained to the cashier that my name was not Brittany, because thats whos name kept coming up, she didnt fix it and said I could go online. This is poor customer service in my opinion, if I didnt really want to sign up why make it an inconvenience when I finally said yes? So I guess Brittany will be taking advantage of my rewards because I dont see me doing the online thing.

Although they didn’t have what I was looking fit the employees were super helpful and offered to see if they could get it shipped to the store fit me. They are always super nice and try to make everything right for you which I definitely appreciated!

Good helpful staff and a clean organized store. Prices are to much for my budget. But a great store.

This place is not for husbands. No benches, everyone tries to talk too you. Smells funny. I really wish I went to Bestbuy when my wife gave me an out. Guys this place is for the ladys if you get the chance run away...

Beautiful store. Always kept up.. restrooms are clean and always kept up. They could expand the mens cologne options but otherwise love this location.

Would be nice if the original sales associate knew the products available. I went back to my car. Looked up the item and it was in the store.

I absolutely love this store. The employees here are amazing and so professional. They made my 1st time shopping there perfect. I will never shop anywhere else for my beauty products.

The sales associate that helped me was stressed & rude. The store had run out of the free gift that was advertised just the day before. The $15 coupon could not be used the items I purchased. I spent $275.00 for a not so fun shopping trip.😣

Love Ulta, not a huge fan of the girl behind the counter. Kinda rude. Welcome to Colorado though.

It is very nice. Employees are helpful. It is set up differently than most of the stores Ive been too but only a little.

I went there with my wife and we where followed around non stop by loss prevention looking like we are a bunch of shop lifters. Not that we are. We both are very clean cut have good jobs and we decided to get some of the other products else where

Without spending too much energy on this, just gotta say... awful customer service. Was treated like I was trying to steal an online order, which I gave my name for, and showed my ID twice. Im sure theres plenty of good staff, but my experience was awful, and reason enough to never come back. ✌

The store was clean, friendly and well staffed. I found everything I needed and more! Its a great location, and Id certainly say stop in and ask questions for any beauty questions.

STAFF ARE RUDE AND DISGUSTING THEY ARE LAUGHING HAVING FUN IN ONE AREA INSTEAD OF ASSISTING THEIR COSTUMER SO DISAPPOINTMENT. I WILL NEVER COME BACK HERE!YOU BETTER CLOSE IF YOUR STAFF ARE NOT HAPPY DOING THEIR JOBS!

Sam was very friendly and wonderful. Got 2+ clients out of that. Thank you Sam.

Sitting here at Ulta waiting in the longest line with one person checking everyone out! Literally, 15 people waiting and the store is not that busy! Get it together Ulta. Everyone is super nice, but the line should not be this long when he store is not busy.

My favorite store, for the care of my skin and hair ❤️😁

I just want to give a shout out to the employee who helped me with some skin care questions. She went way above abd beyond and her suggestions are really working already.

Great helpful staff but could use more variety in lipstick colors on the less expensive side

Love this place!! Its like a beauty wonderland!!

This was my first time, a friend of mine bought me a gift card. I was definitely impressed, they have a huge selection of products. I will definitely have to come back when I have more money. I almost went broke today 😅

Many products I was interested in were out of stock so I was kind of bummed.

Literally worst customer service. Girl working the register - Pamela, became rude after I didn’t want to continue being asked questions about my account- I just wanted to pay and leave but she stopped talking after I asked her to just ring up my purchase. She didn’t tell me the total, and just looked at me before I realized it was time for me to pay. When I asked if her name would be on the receipt she said “no”- it was- Pamela 🙄. I then asked for a customer service number and she said “sure, you can google it”. Gotta love customer service lol. The best of the best.

A nice girl who helped me was very helpful...the store definitely needs more staff.

Really informative salespeople. Wide variety of price points and products. There are also very talented makeup artisans if your lucky.

Staff was very friendly and helpful. Store was clean and a little dimly lit.

Store was packed soon after opening but the lines moved quickly & staff was awesome.

More variety at this store and employees were sweet.

The store has it all for all your loved ones

Beauty haven... 💋💇‍♀️💅💄

My happy place😁 Friendly service. Everyone was very helpful. Kayla is my new hairdresser. I love my hair.

I came to this ulta location because it was on the way I usually go south. They didn’t greet me when I came inside but greeted another customer immediately after I walked in. The girls were not friendly and when I asked for a bag or cart the lady just handed it to me and didn’t say a word even after I said “thank you” then I went to check out and an item that says it’s “19.99” on the package they told me that it was just for Black Friday and that’s not the price. (So change your signs) and even when I left spending over $190.00 which i normally tend to. They didn’t say a word to me. Very disappointing will not be visiting this store again. I will stick to the friendly south store.

The store was very clean and stocked, however it took a very long time for an employee to assist us.

Good selection for a smaller location

Beauty products overload! The one stop shop for every beauty related!

Terrible customer service, sales associate wouldn’t even look at me while I was asking a question. She became very bothered with me. I will make sure to never come to this Ulta again. I will travel out my way to go to the other locations. This is not the first time the sale associates have been rude and not helpful at all.

Awesome customer services very knowledgeable of all products

Im not a make-up person so I needed a lot of help. Salespeople were very helpful and I was able to get what I needed even with the limitations of Covid.

My experience in this Ulta is always excellent. The people are super helpful and always try to give me suggestions on what im looking for. As long Im here visiting out of town this is my place to go to.

Went in needing help because I am not a girly girl. I was assisted by Mercedez and she was beyond amazing. Very helpful and very understanding of my expectations. She educated me on all the products I needed. I highly recommend her for those of you who need assistance with anything having to do with hair or makeup.

Love this place, everyone is very friendly 😊.

I am a guy and my wife sends me here but as far as I know it has everything you need for makeup and hair. Friendly people.

Came to this ulta because the one by me is extremely disorganized. Walked in and saw all the workers gathered around the eyebrow station they looked at me and never said a word. I was looking for a certain product and again, was never asked if I needed help. I finally had to go grab someone and she was absolutely not helpful. I don’t wear much makeup and was asking for a good face moisturizer with sunscreen . She pointed out foundation. I told her I didn’t want foundation and she rolls hers eyes. I asked again and in the middle of me speaking, she walks away to go finish her conversation with co workers. I will from now on drive the distance to shop at Sephora because at least there I’m not treated like I don’t matter.

The staff here are always helpful and have shown that they value the safety of their customers and employees by enforcing reasonable COVID-19 preventative policies.

Not even worth one star! I was never notified my curbside order was ready for pickup and now they wont refill my order. I was passed back and forth between the store and the 800 #. No one would take any responsibility nor honor the pricing on the order. I would rather deal with ANY other company! Uuugghhh!

Went in there today to look around. One sales lady was nice and asked if I needed any assistance and offered to help me find the correct shade of the foundation I was looking at. I didn’t end up purchasing anything and as I walked toward the doors, another sales associate asked, “Are you just looking or what?” I was totally taken aback. She was surrounded by maybe 3 or 4 other sales ladies that were in earshot of her. I can only hope one of them told her not to speak to customers like that. Makes me hesitant to go back. Thinking I’ll just stick to Sephora, shopping online, or finding a different Ulta location.

Very helpful with a wonderful return policy if not satisfied for any reason.

Not helpful with my return. Purchased 6 days ago and they declined my return. Turned me away and told me to call bank as if it was a hassle. Ill be going back to my usual Ulta. Bank said there were no issues. Frustrating.

Today Sunday October 25th I bought a good variety of products. I was very happy with the help from Mercedes who helped me pick a good concealer, mascara, eyeliner, and bronzer. She also told me about the flatiron of her choice which is the one I eventually bought.I was also helped by Melissa who is a hairstylist there. Melissa was extremely helpful. I wasn’t sure about a flatiron babyliss pro because I wasn’t sure if it would truly curl my hair. She brought me back and curled some of my hair with it. I bought it after that and I tried it at home and I am very happy with it. Melissa will be dying my hair next month. This was a wonderful shopping trip because I get overwhelmed in ultra because of all the options and I want to try it all. 😀❤️

Very nice. Great help

I absolutely love off the beauty they always have everything Im looking for or need the employees are super nice and will help you with whatever you need they go out of their way to make sure you have the best possible to visit with the greatest product.

Has great products but only one employee was helpful. Everyone else was snide and to wrapped up in their own conversations.

The store was very busy. Check out was surprisingly fast thanks to friendly associates.

The employees here are extremely rude. I don’t know what their deal is but I’ve never been treated more poorly by retail workers in my life. The managers there are exceptionally mean. They act like all customers walking in the door are there to ruin their lives and are a big inconvenience to them. I wouldn’t recommend this place to anyone, even people I hate.

So me and a friend went there not realizing when they went they were closing at 6 now. As soon as we came in the staff did not welcome us they were just like we close in 10 minutes and literally ever other employee was rude and basically kicked us out as soon as it hit 6. Then one of staff was like have a good day and we felt they had been rude the whole time and when we didnt respond the girl made a nasty comment to us. That the worst experience in a retail store i have ever had. 6/4/20 when we went. 3153 cinema circle, Colorado springs, CO 80922

Ulta at Cinema point is awesome the supervisor there Rosanne is very knowledgeable of her products and her customer service is exceptional. I got so many good deals and was able to attend an event they held there because of her. So thank you Rosanne for all your help

Nice selection, good location.

Good experience! It was pretty hot in the store, though. Also, my only mask broke on the way in, and they didnt have extra. If I didnt southern engineer it, they would have lost out on the $$ I spent there, today.

Had a very good experience very helpful staff and extremely polite thank you Ulta!

Angel is beyond helpful and so sweet!

My teen daughter loves this place. But I think its too cluttered and busy. Sometimes they have good service. Other times, not so much. Perhaps Im just too old to appreciate this store. One time they talked me into some free makeover or something. They obviously were just trying to sell products. But the stuff irritated my skin and eyes very much. I do better with the cheap Elf stuff. Lol!

Very disappointed! Had a coupon. They would not take. The beginning page said yes prestige! Then you open coupon & the clerk refused to take it. Said it prestige was not included. Should be something they could have done.

Very good customer service. Lonnie was helpful on phone, holding item, and suggesting appropriate product. Cashier was good in suggesting Ulta Master Card for discount.Thanks all.

The staff was so nice from the moment I walked in the door! I was confused at what I was looking for, but Brody quickly came to the rescue and helped me find everything I needed and within my price range! This will for sure be my go to store from now on!

Staff are considerate and attentive to your experience at the store. Clean and friendly!

Staff was very helpful and friendly! Clean store stocked with plenty of choices! I appreciated the COVID-19 awareness also!!

The ladies that work here are always pleasant and friendly. A great place to get both higher class make up and affordable class make up.

Girlfriend comes here frequently. A variety of choices to choose from and a lot friendly knowledgeable workers

The place is a zoo, very crowded, and only 3 checkout stands. Take a lesson from Marshalls, etc, and provide a more comfortable efficient checkout process. Their stock is absolutely incredible... I swear, they have everything!!!

In search of a new cologne for my husband, I bumped into 2 very helpful employees. Was very thankful that 1 lady who worked in fragrances was so knowledgeable on all of the options. We made a great selection and checked out with ease. Love shopping here!

It took maybe 2 mins and a nice lady helped me color match my foundation and she even looked I the back to see if they had it in stock. She was so lovely and kind.

Would have gave them 5 stars if I didnt have to go back in to tell them they missed something on an order but I was impressed when they told karen to not come in without a mask

Love it

Great place, helpful staff.

Almost as good as Sephora

Good man cut. No mess, no fuss, done right

They are always super helpful every time I go in to Ulta! I went in last when they had a Too faced event. Everyone was super friendly answered all my questions, Take me to sections that I need for products. They even help you do samples and testers.