My 5 year old wanted to get her ears pierced so we decided to try the mall. All the associates at the Piercing Pagoda were professional and friendly and very courteous! London was patient with my daughter, got her to feel very comfortable and was just wonderful to be around. I was soooo happy with my experience there. Would recommend 100%! Thank you, London! Oh, by the way, this is the location right across from the Sephora on the 2nd level!

Ruth is a stellar sales associate. She was knowledgeable, courteous, patient and professional. She deserves a HUGE raise!

I had bought my wife a neglace for mothers day among other things. I picked up the wring charm, so with my receipt, within a 4 day period i needed to exchange the charm. I was told that i can not. I would have to buy the entire chain and charm. The associates were rude and angry for no apparent reason. I think I will stick to the upper end jewery stores. In particular KAYs

The location by jc penny is small but great!! I found a great present for my sister and even found a little something for myself. Everyone there was super nice and made me feel welcomed in the store!! Went on Friday on my lunch break, and didnt catch the 2 ladies names but they were so kind and so helpful!!

Very nice staff very professional and they will have you right

Went to Columbia mall specifically to buy one earring for my ear. I was greeted at the counter almost immediately by a somewhat pushy salesperson. I made a purchase and she told me I would be getting a warranty “in case the diamonds fall out”. That should have been the red flag. She kept asking if I wanted to buy more but I declined. I made the purchase and refused the warranty because they didn’t tell me it would be an extra cost and they just added it on without my acknowledgement. Then she and the manager were so pushy and rude about it I just got it. I asked if they could clean the earring so I could wear it. So I attempted to put it in my ear and they were trying to get me to leave to go home and do it “in a more relaxed environment”. I could not get the earring in- so I told them I wanted my money back. They weren’t going to refund me the warranty but the manager made a point to tell me “just this one time”. Now I need to wait 7-10 days for the money to refund to my bank. I’ll be contacting the BBB and never will I shop at any piercing pagoda again. 👎👎👎

Went to the mall planning to get a second piercing and when I got there it was one person in front of me but the customer service was great I didn’t have to wait a long time she made sure my holes were perfect I’m planning to go back to get my 3rd piercing.

The jewelry consultant, Kat, at Columbia Mall was very helpful as I looked for a type of jewelry for my goddaughter with which I was unfamiliar.

Hopefully the infant gift I purchase will be liked and appreciated. The workers were kind and helpful.

They staff was very helpful and attentive. Thank you for piercing my ears today.

Very nice employee that help me out with a purchase and a good sales person.

Great service. Beautiful selection and prices.

Wasnt in the mall for anything in particular, but saw the cutest adjustable infant bangle in the jewelry showcase! I had to purchase it.

Pagoda employee Services in Columbia mall are good.

We had a similar experience to the previous two reviews. The woman working there was rude and dismissive towards us, even as we tried to make a purchase. Unfortunately this seems to be a repetitive issue at this location. I would suggest going elsewhere. There are plenty of options for low-cost piercing/jewelry throughout the mall with better service.

Shannon pierced my 9 month old daughters ears yesterday and she did an excellent job! She made me feel confident in her and I needed that! Earrings placed evenly and my daughter cried for less than a minute!!! I was RELIEVED it was over and so glad we came somewhere with experienced staff. Thank you, Shannon!!

Great customer service.

When I got my cartilage pierced here they did it with a piercing gun, which at the time I didn’t think anything of it, but after only 3 months of having it and cleaning it at least 3 times a day with both warm water and salt and also the solution they gave me, it continued to get infected over and over again. Finally I gave up and took out the earring and let the piercing close. Now I have a small bump on the back of my ear, where I got it pierced, all because they used a piercing gun which is 1. hard to clean the inside of the piercing gun so it is easier to transfer bacteria from person to person but also 2. it damages the cartilage because the difference between a needle and the piercing gun is the piercing gun uses more power to force through the ear, which is why I was left with the bump, and although the needle hurts more it is more sterile than the piercing gun and is better for your ear. I would suggest to go to a tattoo shop that does piercings with a needle instead of here if you are looking to get your ear pierced.

The manager at this location is so rude and unprofessional. Mind you I am a card holder with Piercing Pagoda. I am contacting their corporate office to make a complaint. Do not give this location your business.

Horrible place. I went to get my ears pierced as birthday gift. The girl with thick fake eyelashes assured me that she was doing piercing ears every day. In the end I realized she had no clue to do piercing. the process was very painful. She pierced one of my ears multiple times which caused intense bleeding, pain, a lump of tissue inside my earlobe. One month later the earlobe is still bleeding. Never do your piercing at this horrible place and avoid that girl with fake eyelashes. She is completely incompetent.

I stopped here to pierce my daughters ears based on a friends recommendation. I was a bit surprised to know that I needed to buy the ear cleaning fluid separately.But the customer service was great.

Went to purchase a necklace. The representative that was working the evening of 2/25/2020 was holding a conversation with someone she clearly knew and did not acknowledge my presence. They held a conversation so long, I decided to leave & take my money elsewhere.

Worked with a dark skinned girl. She was super uninterested and was more involved with the conversation with her coworker. I was like whatever I’ll just look around on my own. When I was ready to ask questions she rolled her eyes and just seemed rude. Like i interrupted her day. Decided to go somewhere with better customer service.

Very rude African American woman. She was more interested talking to her friends in security then she was me. I told her I was just looking and she walked off . Then when I need her assistance she point in the direction of what I was looking for while continuing her conversation. I assumed she didn’t hear me which I know she clearly heard me. I asked her again and she looked up as if I was irritating her and responded with I SAID IT WAS RIGHT THERE YOU DIDNT HEAR ME.unprofesional and lost a sale because of her attitude

Center isle tiny booth of all types of stylish earrings and studs or posts. Not too bad on prices but nothing like Macys.

I’ve gotten two sets of earlobe piercings here and both times were great experiences!

Staff is friendly and welling to help find what youre looking for!

My wife thought there should be more styles of earrings to choose from and more of the hypoallergenic ones so that no one experiences additional discomfort after the piercing due to the bodys reaction.

People were nice. Did have to wait a while though for piercings.

Ashley helped me! Great booth!

Get some Errands Done Fast

Very friendly, professional and informative

Piercing guns are not a good way to do piercings. Go to a tattoo shop

Shannon is the best!

Debbie took care of me and my girls.

Good place

Excellent service.

Inquired about earpiercing

Good one