A very busy place! The CSR was very helpful, knowledgeable and professional. The questions were answered in a very timely manner. Thank you so much. 5StarPerformance.⚜⚜⚜⚜⚜

Ben and Cap are amazing! Went in expecting to purchase a new tire but they were able to repair it for a very low price even though it cost them a tire sale! Ben is honest in a business filled with people who care more about profits than taking care of customers

I went in to get my tire PLUGGED!! Was told I was going to have to wait ALMOST 2 HOURS!! Yeah....Im good. Went right down the road to Complete Car Care & Brian had me in & out in 15 minutes!

Got a nail in my rental. Took it to Firestone and they took care of the problem. Very nice gentleman, courteous and helpful. Thank you for your outstanding service

I had a very slow leak in one of my tires and took the vehicle to the Gervais st Firestone yesterday afternoon. There was no sidewall damage on the tyre, and the lady could not locate any nail or something to cause the leak. Left the vehicle overnight. Received a call before 8am and was told that there was a nail in the side wall and I needed a new tire costing ~$175. I am worried if the problem was properly diagnosed.This is the second time in one month!Please investigate.

Told me that the repairs to get my car to ride normally would cost close to $2000. Then, told me that they couldnt work on my vehicle because it was an engine problem and they dont work on engines (which is understandable, so Im not upset at that). Went to another auto shop and they were able to fix it for under $800 and the problem wasnt even the engine.

Ben was very helpful. I had a flat tire with the kids in the car. He had us in and out in 30 minutes with a brand new tire for $50.

I dropped it off WITH AN APPOINTMENT, and it took an ENTIRE DAY (NO JOKE) to change ONE TIRE. Very slow and unprofessional. Would not recommend this place, as there are much better alternatives. VERY DISAPPOINTING.

I wish I could give them zero stars because of my last visit. After making a complaint with corporate, no one from the branch called until a week later. The call was done after I make another complaint. Speaks volumes about customer service! I wish I could return the tires back to Firestone….will not get a penny from me again.

I made online appointment. When I got there, they said there was no appointment. The guy said since they did not email me that they accepted the appointment, I did not have an appointment. No one contracted me that the time was not available.Their booking system is completely broken. The guy explained that The computer system does not have real time booking info. Even if it shows open appointments, they are not accurate. In fact, they are booked solid for two weeks. This is unacceptable in this day and age. The lesson is to call them and not use the useless online booking feature which just adds another layer of complexity to their service

Firestone on Howell Mill is great! The manager Louis is very knowledgeable and kind when it comes to the customers. He was able to fix my car problem in a good manner of time. The staff are also very pleasant and personable. Whenever I have car problems I make sure to stop here first. Thank you Firestone on Howell Mill.

Turning customers away because they have no techs. Had a nail in the tire and wanted an oil change…couldn’t get it done in a whole day

Got a tire punctured on the highway and received good care with a plug/patch with only a short wait and a few bucks. The workers getting their hands dirty went above and beyond with mounting, replacing my spare back underneath, and ensuring all 4 tires were ready to resume our trip to Michigan.

Great experience Ive never had a bad experience at any firestone location Ben and Devlin are always phenomenal

I had a punctured tire on a Sunday and had to commute to work the next day and I was freaking out. I brought my car to the Gervais Street Firestone, and they were very busy and warned me it may take 2-3 hours, which was totally fine because I needed the repair. However, they patched my tire for a very reasonable price in just 45 minutes. I received excellent, efficient customer service, and their waiting area was very comfortable and very well air conditioned. They totally saved my butt!

Chris the tech was very professional honest I would highly recommend this store

Hunter and Steve were so helpful when I unexpectedly got a flat tire while trying to drive to Charlotte at 5:00pm. I ended up replacing all my tires, since I had known I needed it for a while, but they got me a great deal and back on the road within about an hour!

Fast service, friendly employees, centrally located conveniently downtown

Thanks Firestone Team! I called early, they were able to work me in, found something in my budget, and we’re super nice! I’ve always had great customer service at the Columbia locations.

Okay so first off, I would never take my car here EVER again. Id highly suggest you dont either. I took my Camaro in around 6:30 am to just get the fuel system cleaned and my spark plugs changed maybe even my oil changed ontop. I didnt leave till sometime around 12. And found out I really needed my breaks changed and got a quote for $1400 for rotors and pads. I eventually did it myself for $600 with performance rotors and pads and saved $6-800. Ask you self if its worth all if that and the wait

Came in right before closing for a quick valve stem replacement without an appointment and I was in and out in 20 minutes! Customer service done right.

The best, plain and simple.

Have to make an appointment just to check a tire sensor failure that was already fix by another firestone shop. They charge me $50. Just to do this simple task then they said that I had another toms failure in the back tire, they asked for $270. Dollars to fix the both sensors. I said no thanks, took the car to good year and it cost me $90. To fix just one sensor. I will not give my time or money to dishonest people.

I absolutely love this place. The ENTIRE store. They are kind, patient, and understanding. They really know how to make sure you feel appreciated. I’ve gone for routine maintenance, tire replacements, and having bad parts changed. Richie is the best mechanic I’ve ever dealt with. He’s honest, kind, and hard working. I take my car there because of him, Dorian, and Brett. I’ve also had the pleasure of interacting with the other mechanics and you can tell they all care. It’s like a family, not a mill with careless employees.

They were really great people. Checked my car out through

This is the very best customer service Firestone I have seen. This is the only place I take my son truck to in Columbia. Even when Im in town I perfect to take car to them. They match and honor price. The mechanics do the job right the first time.

The only auto shop in town that cant be bothered with properly inspecting a flat tire; because it was too close to closing time... in 30 minutes. Really, come back tommorow? Nope.

Excellent service! Quick,polite and professional! Thank you Hunter and Ben for your time and services!

Dorian, at the Gervais St location, is awesome!! His customer service is remarkable!!! He goes above and beyond to help and takes the time to explain each service to be done. I have been a Firestone customer for over 25 years and have always been satisfied with the work I have had done but its thanks to people like Dorian that I will be a customer for life. Thank you!!!!

Was in Columbia from out of town and found a nail in my tire. Ben and the rest of the team took excellent care of us and quickly got us squared away. Even took care of a rounded off lug nut! Definitely would recommend this location of Firestone Complete.

The service advisor and tech at the North Myrtle Beach location on Hwy 17 is absolutely the best Ive used. Ive been to locations in Georgia, Florida, and South Carolina and this one stands out above them all. They are very knowledgeable and made us feel very comfortable with having them do major work to our Honda. I will never use any other location or company.

I took my car to get two tires on the front end, front end wheel alignment and an oil change. It took them about 2 hours and after the told me I will need some brakes soon and I was like ok. So I left and everything seems ok. When I started to slow down I can feel the wheels wobbled as if the tire will come right off. So I took it back and told them about the issue I was having that I didnt have before I took my car there. The guy got in my car and took around the corner and brought it back. They called me to the counter and said you need brake pad and rotors without ever accessing the car at all. I ask why I said how you know I need brakes or rotors when you never he checked to see whats causing the wobble all of sudden. He had no answer but it cost me about 600 dollars to do both. They try to find ways to get money for services you really dont need. It makes no sense to try to scam, lie and rip people off.

When I tell you everyone was so very helpful shout out to the manager Ben and all of the employees on today will highly recommend them to everyone I’m so glad to have taken my vehicle to them I most definitely will be back thank you so much guys ❤️❤️❤️❤️❤️

Helpful with tire gauge sensor.

I wish I didnt have to give any stars this place is a joke along with most of the firestone in town you can never get an appointment and please dont try to get one if youre only trying to get something simple as an oil change I guess thats not enough money for them,I called on a Tuesday for to make an oil change appointment and was told I couldnt until the following Monday because they were starting their tire sale so unless youre planning on spending a substantial amount of money with them go somewhere else went to Midas and they got me in same day no problems and this is not the first time this has happened REALLY how long does it take to change oil and paid for the lifetime alignment and cant seem to get that done either I guess since I already paid for it they dont care I would suggest anyone to not go to this one or anyone other firestone unless your spending hundreds of dollars BECAUSE they will not care!!!!!

Ben the store manager is a guy who thinks out of the box and can strategize. We were buying a van and didnt know the wheel size so we asked him to order 2 of each size. When we got there, we decided to get 4 tires and Id realized that we didnt have it but this guy already thought through all the scenarios and ordered 4 of each. Also during the tire install, one of the technicians was adding air to all 4 tires and then we saw him add it to the spare. WOW! Im impressed. Thank you to the crew over there!

I tried repeatedly to make an appointment for a tire rotation online and via phone, but all to no avail. Im not sure how this place ever gets any business, as I tried calling at least 5 times and nobody ever picked up. When I attempted to make appointments online, the system was entirely kafkaesque--they ask you to schedule an appointment without providing you with time slots that are actually available, so if you choose one that is in fact already booked, rather than this location offering you an alternate time by email or phone, they simply cancel your appointment and leave you to guess at making another appointment that may (or may not) actually be available (INSANE!!!). If you get frustrated by this system and try to call them directly, (in my experience) they wont answer. Id recommend going elsewhere, as this business idea of customer service is lackluster at best, and they seem keen on wasting their clients time.

I came in without an appointment for a flat tire. They managed to check it and fix it in less than two hours. Just needed a patch. Very reasonable price and friendly customer service. Im very pleased.

Staff is nice, busy shop, if possible, I recommend scheduling an appt. & arriving early to check in, then be prepared to wait or have a ride home. Got a good deal on AC check for $9.99, but due to reasons beyond control it will be $169 to try to better diagnose. Will return for diagnosis as that is a fair price compared to other nearby auto shops.

I drove all the way from Augusta to Columbia just so they could fix my car because theyre cool like that. AND I got a discount because I am a beloved customer AND they had hot dogs, hamburgers, and Cokes AND they did it in less than a half an hour. A problem thats been a problem for months... they fixed it in 15 minutes.

This place does not give you an actual assessment. They have you jump through hoops to try to get your car fixed, and string you along so youll have to do multiple trips. I would not recommend this place to anyone. Even if you come in for something very simple, they want you to leave your car there so they can take their time and get to people that they deem more important than you

I visited this store and was very pleased with my all around experience. The store manager Brett has exceptional customer service. I waited for my vehicle to be serviced and paid attention to how he was so welcoming to every customer that came in. I myself being a manager of a business know when to give credit when it’s do and you all have an exceptional person on your TEAM!

I am completely and utterly amazed at how easily this Firestone location tries to rip people off. And I hate to even say this, but they most definitely try to rip off women. My car was dropped off at Firestone last Friday for a simple AC tune and check. It needed to be refilled, recharged, and needed a fuse, done quickly and correctly, as I am selling the car. When I picked my car up that evening and paid a ridiculous amount for the service, mind you, I did leave with the cold air blowing and was satisfied. The next day, I was on the way to take my car to the person I am selling it to, when all of a sudden, it’s blowing hotter air than even the heat does. So I take another trip back to the Firestone for them to have another look at it. All of a sudden, they are telling me it needs a new AC compressor and condenser for a whopping $1300. I come from a family of mechanics (who do not live locally, or I would use them and would have never gone to such a place), and I know that the repair they said was needed is pricey, it is nowhere near being that pricey. But even so, why, if this was the problem the entire time, was this issue not noticed the first time I brought the car in???? After some deliberation and discussion with the person buying it, I calmly left the Firestone with my car and we made the decision to hold off on taking it to the person buying so we could get this situation fixed. I decided to take it to a local, reliable mechanic who was recommended to me. This mechanic was able to tell me that not only were they lying to me about needing a compressor and condenser to try and get my money, but they also had only charged my AC halfway!!!! I am infuriated at the entire situation and that I was scammed. Not only did it mess up my entire day, now I am out of more than I should be, and the person buying my car has had to wait an extra week to get it because of Firestone’s mistakes and scams. I will be contacting the manager or corporate, as I hope to make sure this type of business does not continue or happen to anyone else. I am also hoping they will offer me some kind of compensation because I literally wasted my money paying them.

The staff really know the cars. The man knew the Make and model ofMy car just looking out the windowOf the office. I have a 1994 Toyota Camery Gold Emblem additionI was impressed with that.

Im gonna be honest i was literally blown away by the speed of service. And the customer service was A+. I had an issue with my van and they fixed on a friday afternoon at 4pm and it took less than 2 hours. I will coming here for now on for service on my van.

We just moved here from Charleston. I have always had great experience with Firestone. They are honest and dont try to rip me off. I should be able to comfortably go to a auto repair shop and trust in the experts to get great service for my car. A company I can trust. My wife went to NTB on Broad River to get a new tire and new front and back breaks and they were joking and giggling amongst themselves. Then they quoted us $1,125 for just the front brakes! Something did not sit well with my wife and she went over to Firestone to get a second opinion. Brett helped us out and quoted us around $600 for the front AND back brakes! The service that we received will keep us coming back to this Firestone. The lobby looks very well cared for and clean and everyone seemed professional.

Very nice staff at this location! My air pressure gauge was on, and they checked my air pressure of all 4 tires right away and filled them up. Michael especially was very sweet, and he offered to check my oil level for free since I was going on a road trip, all at no cost and within a few minutes. I’ve also been to this location before to get a flat tire patched at a very reasonable price. Highly recommend!

Always great customer service! One of a kind shop. They dont overcharge and dont try and take advantage of you by recommending unnecessary work like other places do. The staff is very knowledgeable, friendly, and if something is wrong theyll show you instead of just tell you. They will always have my business! Coffee isnt too bad either! 😉

Everyone was very friendly and my car was done much faster than expected!

I’ve gone to this firestone 3 or 4 times since moving here and I’ve never been disappointed. The employees are nice, funny and have never tried to sell me unnecessary items or scam me, even though I’m sure they knew they could since I know nothing about cars! The waiting area is nice and they are always quick to answer questions. I’ve worked with Dorian and Brett before - both great guys. Chains like Firestone might be a little more expensive than a neighborhood place, but when you don’t know the area well (like me) and want to be able to carry warranties or whatever to other states this is a great place to go. I don’t think I’ve really over paid here. They even apply discounts. I trust them. Definitely recommend and I’ll miss these guys once I move soon!

Nice people. Reliable to get the job done at or earlier than the estimated time. Enjoyed going here during my four years at USC.

This is a wonderful place to take your vehicle for any needs! Excellent discounts and great costumer service! Done in a timely fashion.

They really went above and beyond to help me out when I got a flat tire. They were about to close but squeezed me in at the last minute. They were extremely professional and fast. Ill never forget their kindness when I needed it most. If Im ever in trouble again I know exactly who to call!

Great service on my brakes. Courteous and friendly staff.

I went to Firestone on Veteran’s Day 2019 to use the 10% Veteran Discount. The cashier applied a $15 Discount that applied to all customers and didn’t add the 10% Veteran Discount because “offers cannot be combined”. To me this is a disengenuous offer to Veterans, when the general public discount is greater and makes the military discount inapplicable.

ASE certified mechanics do all the work on your car or truck. No shade tree staff here! Courteous service and a job done right the first time.

My car was overheating, so on the recommendation of the AAA guy who towed my car, I took it to this Firestone. They charged me $25 for a diagnostic test (ugh) then told me itd be around $1,500 to fix my car because the entire cooling system needed to be replaced. They said I needed a new fan clutch, water pump, all new hoses, etc. My car wasnt worth much at the time so I did not want to spend that much and decided to get a second opinion. I took my car to a locally-owned auto mechanic in the area and he told me the only part that needed replacing was the fan clutch and he did the repair for $500. This was 2 years ago and my car is still running fine - no problems with the engine or cooling system. NEVER take your car to Firestone, they will nickel and dime you and tell you your car needs repairs that it actually doesnt so they can make more money off you.

I have been bringing my cars to them for 14 years. Theyre always professional and courteous and have never pressured me into additional services that felt like money grabs. Theyve also always offered me great rebates when replacing my tires

3 days before Christmas, my window wouldn’t roll back up and I was going to have to drive 12 hours to Michigan with an open window. I took my car to this location to see if they would be able to at least get it up so I could get on my way. An hour before closing they took my door apart but were unable to fix it there. As it was raining, Dorian offered to let me keep my car in their garage so it wouldn’t be rained on and promised they would work on it the next day. The next day I was told the dealership had sent the wrong part so Brett sent someone to personally pick up the part so that they could repair my window. All in all, they repaired my window and saved me some money. Because of their hard work I was able to get on the road for the holidays. Highly recommend to anyone looking for quality and trustworthy car service. They really went above and beyond for me and I couldnt be more grateful.

Darian is extremely helpful and nice. They have a good team at this location!

All the 1 star reviews are probably true. I made an appointment for very simple maintenance and they didn’t even move my car for over an hour.At least the people working there are nice about it.

They were busy, but saw me without an appointment. I saw them go above and beyond while diagnosing another patrons vehicle, in a hilarious way. Fair price for lifetime alignment, and good work quick!

They are beyond incompetent.The place emits a strong feeling of apathy.Three months ago I brought my car in for oil change, tire rotation and a few minor things. Had to bring it back 3x. And they didn’t rotate the tires. I marked them to see.Yesterday I brought the car in for oil and tire rotation. Now being alert as to their previous incompetence, I carefully marked the tires and noted it. Again they weren’t rotated!When I called they said because The tires on the back were in better condition so they decided not to rotate them or inform of this.I bought the tires there and had them rotated every 5k miles there (or so I thought) so there shouldn’t at all be any uneven wear.They were not at all helpful in trying to fix the situation.I get the feeling that they don’t care about people there. Very frustrating feeling.

The guys here always KNOWLEDGEABLE techs about my tire pressure check light system. Thanks miss LINCOLN

Worst experience ever. Completely got ripped off. Decided to go here because it was right by campus and my place at home said that I paid at least 5x more than I should have. ALSO, I left my sunglasses in my car while getting it fixed (100% positive I left them because I always keep them in the sunglasses holder and never take them out because I need them to drive). When I received my car back they were gone. Someone helped me search my car and they could not find them anywhere. He then went to the back to talk to the person that worked on my car and said lets check your car again...he then asked me to open the trunk so I did and I kept searching in the front of my car... he then said oh are these it...they were in your trunk Worst experience ever to be honest. It is not worth the convenience of the location. I NEVER do reviews on places unless they are really great but I had to write this to warn others.

Great customer service. Fast, efficient, and accurate on problems with the car. I asked my mechanic to be sure they were telling the truth and my mechanic agreed with the problem that was told to me by the firestone technician. I will return--especially to this location (Gervais Street). And last but not least, Im always a fan of businesses who recognize the military!

I would HIGHLY recommend this location for any auto repairs. Over the past few years FireStone has fixed numerous problems with my Hyundai Sonata and have even replaced a full set of tires for me. The guys that work here provide excellent customer service and really take the time to explain the issues and possible solutions. They always call to get approval before they begin any sort of repair and are always willing to talk you through things you do not understand. I cannot say enough wonderful things about them. I plan on continuing to be a loyal customer for the rest of my duration in Columbia, SC!

RICHI, who is a mechanic of Firestone is an awesome guy. When I got here, he seriously looked into my car, after then, he friendly explained the problems that my car had in details. Even Im not good at English, he tried to help me understand my situation. I really appreciated him. If I had to fix my car again, I would definitely visit here.

They came to my rescue when Good Year who is right up the street wouldnt. I will never forget hw wonderful I was treated AND the service was fast. Thank you!!!!!

Fast service friendly staff and great technicians. I highly recommend this location

All good guys up there, especially Dorian. Honest and up front, couldnt ask for more.

Good specials, full service and open on Sunday. Friendly staff. Great deal on lifetime alignment. (But will not do an oil change on a 1971 VW van!)

This store should be convicted of lying, robbery and theft, plain and simple...HERES THE SAD STORY...I called ahead, asked for front brake pads, one tire.Dropped it off.Got a call, pushy female salesperson, insisted I NEEDED URGENTLY 4 rotors, 4 sets of brake pads, 3 tires.No. Please fix what I requested, that is all I want.More pushing, more insistence...Stayed firm.Result:When I picked up the car, I caught the mechanic who worked on my vehicle... ready? He stated plainly I did NOT need the rotors, tires were fine, as were the brake pads sales person practically demanded I replace as if my life depended on it.I HATE writing this review--knowing the mechanic will be the one who is reprimanded--but IF you go here, trust and believe, you will be ripped off.I confronted the woman who so brazenly LIED to me, and she quickly said:1. Im not on commission (why would you volunteer that, I never asked!)2. Im new3. muttering... (never took any responsibility, nor did I expect her to)Im satisfied with what they did, but overall, felt compelled to write a stern review, because the real VILLAN isnt the sales person, but the management who pushed her, and probably all the other sales people there.There are plenty of decent people in this business, try another.Best,Jesse MoskelPS: I like Clarks Auto on Elmwood. Ask for Jimmy (owner). I used Firestone for the six months zero finance--you can too, just beware the sharks in the bloody water.SHAME on you, Firestone.

Stay far far away if you want your car repaired correctly. My family has always used Firestone for their cars but I have never liked the work they have done. Always try and find something wrong with your car for once. One time will say I needed a new belt but I would take it to another shop the same week and they said the belts were perfectly fine. Bought the life time alignment (which always seemed to be on sale btw) and my car still pulled off the road. Took it back and still did not drive correctly. Ended up taking it to a local shop to have them align it and they said they missed one of the angles. Should of just taken it there in the first place and bought there one time alignment instead of wasting money at Firestone. Also had a tire pressure sensor changed and the light is still on. Have taken it back twice now and they can not fix the issue and are trying to say I have a bad computer in my car. Took the vehicle to another shop and they read the sensors and said there is a conflicting sensor and one is not connected. Firestone refuses to make this issue correct. Needless to say me and my family will no longer be doing business with Firestone. There are many locally owned shops in Columbia that will fix only things that are broken and fix it the first time.

No help

I was not having the greatest day prior to the two flat tires, gashed by an elevated manhole. At least we had roadside assistance through the insurance company to help us out. I have utilized Firestone at two other areas but not at this location. I wasnt exactly thrilled that the insurance company insisted we be dropped off here in downtown Columbia. Needless to say I was very surprised at how quickley they looked at the problem and had us rolling again in less than an hour. Dorian the manager was awesome when it came to options for the car and his crew quickly and efficiently proceeded with getting us back on the road. Not to mention that he helped turn my sour disposition around and I was actually calm and cheerful by the time our keys were returned. Although his location is out of the way for us we will be returning for future services.

Excellent customer service!! The staff is trustworthy, and you just cannot put a price on being able to travel safely.

Said I had nails in two tires that required replacement when in fact it was one tire....and it was repaired at a different business. Cost $10, their cost $200 plus. Be very careful of this business!!!

It was a great experience and doran and rich were very helpful today..

The staff the workers were helpful Pleasant and concern answered all my questions and I feel I got a great deal thank you Firestone

I had a 9am appointment to change my oil, it took them till 9:40 to start working on it. And when i was making the appointment i had to repeat my phone number about 5 times because the lady kept messing it up. Go here if you wanna spend all day waiting for your car

Very nice staff. The first Firestone I have visited that actually didnt try to rip me off.

I go to firestone for all of my maintenance but Gervais Street firestone is by far the best. On July 12 I had some expensive engine and tire work performed. I picked my vehicle up the next day and realized the car was making a loud noise. I took my car back in the next day and Dorian took my car back immediately to check the problem without a hassle. I am 7 months pregnant and as I waited on my car Dorian politely checked on me periodically and offered me refreshments. Eric, the technician delivered my car keys to me personally, explaining the issue with my car, as he stated everything was corrected. I drove away happy with the maintenance and the great customer service.

Very excellent serice for many years. My first choice every time!

Let me start by saying the manager Jordan is a very nice man and nuff respect to Jordan the technician that worked on my car it was very bad customer service the problem Im having with Firestone is very simple they keep on putting on a manufactured alternator on my car and it makes my car battery light comes on because the manufacturer alternator sense of false signal.I explained to the technician this morning that when you switch out the alternator please use a new alternator not a manufactured one and they still use a remanufactured alternator so I said to the technician wouldnt make sense if you change the alternator to a new one. Is attitude was very nasty but Jordan wasnt there he left for the day Jordan is the manager I will be talking to Jordan tomorrow to clear the sub and thetechnician told me its a $123 for the new alternator very bad customer serviceSo with the $600 plus the $123 that would be $723 Firestone charge me with really bad service on Facebook on their page also

Took care of me with care!!! And no charge!! They blessed me big time!!

Great customer service and caring staff! They did a great job on repairs for my tire, brakes, and battery - would highly recommend them!

Brett and his team were outstanding. Thank you!

Never disappointed in the service here.

Staff told me my subframe was bent and I needed a new engine cradle..... Went to a body shop. They tell me that is completely untrue and the only problem is some cosmetic damage to the undercarriage. Please get a 2nd opinion before getting anything repaired.

Its their corporate location, you can always get good service and fast results if you have a complaint.

Very fast service when you schedule appointment and great service

They gave me an estimate of $908 for a water pump & some hoses & labor. Took my truck to NTB. DID NOT NEED A WATEE PUMP! NTB checked my coolant leak in front of me & the pressure showed where my coolant leak was coming from. Nothing wrong with my water pump. They are swindlers. Wonder if it had anything to do with my race (black).

Near here

Not all Firestones are bad, but this one is. Because I live DT/On Campus. It was the most convenient and walk-able place to get to. Ive been dealing with them for 3+ years and every time I go there for one problem, another one immediately arises. Previous reviews that said if you went there for a problem and they would add on an alternator problem are correct. I still believe they did this to some extent even after changing management. One time I took my car in for a battery change and the car keep stopping in motion. I drove it back and called another mechanic and they fixed it right in eye shot of them (they didnt strip the wires correctly apparently). Corporate needs to step in and see whats going on with this particular store. You cant cut quality just because your guaranteed to get a lot of customers because of the location. If your able to and want to take it to a Firestone, go to Garners Ferry or Harbison; nice guys over there.

Very convenient n friendly staff. . A little pricey . But overall I like the customer service .. Havent have major wrk done just oil change ..

Its not one of the best places that I have ever been because the customer service is not all what it could be some of the employees there are prejudice. The tires are worth the value 👌.

As someone who works in the customer service industry, I very rarely call to complain about service, let alone write reviews about it. However, I feel as though my experience with this Firestone needs to be shared. I had a 2003 Hyundai Santa Fe. It had a number of problems that come with an old car-transmission issues, brakes, tires, etc. Firestone did a very nice job of taking care of them, and, although it was pricey on a college students budget, I trusted them. A few weeks ago my Santa Fes emergency brake light came on. I thought nothing of it, but went to Firestone for them to look at it. It turned out that I had a leak in the brake fluid line. Jason actually took me out to the car while it was raised to show me it. He told me that that was the reason my light was on. Unfortunately, they could not fix the leak themselves because, being from Ohio, the bottom of the car was too rusty. I asked him if it would be okay to drive it back to my parents house in Asheville to get it fixed up there. He told me it would be safe to drive it to Asheville. Later that day, a maintenance guy at my work place looked at the car and found out that there was absolutely no brake fluid in the tank. That was something that Jason had completely over looked. Not that big of a deal, but a little irritating. I filled up the tank with brake fluid, only to find out that about six hours later, the entire tank had drained, and on my way back to my apartment that night, I had to use the emergency brake to stop. My brakes no longer worked. I was appalled at the fact that Jason told me my car would be safe enough to drive 3 hours on a highway through the mountains when I couldnt even make it from Five Points to the football stadium. I ended up getting a new car, and about a week into driving that my check engine light came on. I decided to give this Firestone the benefit of the doubt, and called to make an appointment for an engine diagnostic. As I mentioned before, I am not one to complain about service, but had anything actually happened to me with my brakes, they could have faced a law suit, and I felt obligated to notify someone of Jasons mistake. I called and spoke to Ruay, explained the whole situation, and he was in shock that one of his employees would actually tell me that my car was safe to drive when it very obviously wasnt. I told him that I understood that, but that there was in fact a mistake made. Ruay didnt even ask me which worker made the mistake, and actually accused me of making the whole thing up. Then he put me on hold for a few minutes, came back, and told me that my business would probably be more beneficial elsewhere. They apparently would rather not have my business ever again than admit that they messed up. I wasnt even asking to gain anything from this. I simply wanted someone to know about it. I really would not recommend this Firestone to any college student, especially one who is like me and knows absolutely nothing about cars.

The worst experience at a repair shop Ive ever had: car was brought in to have brake discs turned. Store manager described an additional critical and necessary rebuild that would double the cost. After investigation, he was referring to cleaning and re-lubing the guide pin that the brake caliper slides on. He was deliberately misleading me as to the severity of the issue to encourage me to get the repair.During the repair the mechanic broke a part on the brakes (later found out it was just the brake caliper bracket, though I was initially told I would have to pay to have the bracket ($40) and caliper ($100) replaced). The store manager called to inform me that I would have to pay for the additional parts and labor (tripling the cost of the initial repair). While questioning why I was incurring the cost, the manager repeatedly raised his voice and cut me off, then he threatened to throw the car back together as is and the brake would fall off (since I was being a tough guy).After telling me they would install a cheaper part if I found one (which is against company policy), I contacted their regional manager. I was without my car for 4 days and although the regional manager resolved the issue, I was more than displeased and down right insulted to be treated so disrespectfully. Do not go to this shop. If management behaves this way then its a problem endemic of the entire shop.

I can not believe some of these reviews were done at the shop where: RUY, DORAIN, & CHRIS A GREAT TEAM WORK! Ruy did not even want to work on my Sons Jeep as it a Rust Bucket & Needed a TON of WORK! Ruy said I do not think I can make you Happy w/ the scope of what needs to be Fixed. I said Ruy it is not Your Fault that this Jeep so much work! Please lets talk and see if we can figure something out. Ruy got everything fixed Brakes, Transmission, Oil, & Lube.My Son got back on the road home to High Point, NC. with working Brakes & Transmission and made it home w/o any problems. The Cost was MORE than REASONIBLE and I now Have 3!!! NEW LIFE FRIENDS:>)!!! BTW I was 600 miles away in Fairfield, CT :>)