For the past 3 times I sent my car to the dealership for routine maintenance and recalls I’ve asked that the dings (covered under my warranty) be fixed. When I bought the car I paid for additional warranty to cover door dings, tires, and key replacements. No dings were fixed after I mentioned all of this to them. They even kept my car over night because “the guy had to continue to repair the dings”. They sent someone other than the guy I corresponded with to deliver my car back to me. The guy hurried and left. I looked at my car and NOTHING had been done to the dings.

Always a great experience at Range Rover Columbia. Aaron Bush assisted me with my Velar purchase. Very seamless process, I felt welcomed and was taken of. Each section did a proper hand off and didn’t waste a whole day. Very professional well organized

Best customer service! Professional and pleasant. Dealership is immaculate and staff is friendly. They were fast and detailed…absolutely the fastest transaction I’ve ever experience at any dealer. Thank you Mr. Stone, you were top notch with your attention to detail! You listened and you delivered. We’ll be back again!

Land Rover Columbia service department is a amazing place to receive service for your Range Rover or Land Rover. The staff is very professional, provides exceptional quality service and keeps you informed throughout the process. I highly recommend you bringing your vehicle here for service and let them professionally take care of your Range Rover and Land Rover needs.

Unfortunately my very first service at the Jaguar Service Center in Columbia, SC went badly. I waited over a week for a replacement tire for my Jaguar F-Type and after 2.5 hours of waiting, I was told I would have to come back because they couldn’t remove the wheel nuts since they didn’t have a master key removal tool. I was told my Jaguar should have came with one but didn’t. Instead of offering a courtesy car or for someone to pick up the vehicle I was told I needed to come in again at my inconvenience. Only after protesting was I told someone could pick up the car.For a “luxury” car dealership this location is lacking. Unfortunately, there’s not much of an alternative nearby.

Staff was friendly and service department got us in and out. Thank you so much!!

I cane here to get service on my Range Rover. Tony Bergerson was my service advisor. He was very friendly and accommodating. I felt that all of my needs were addressed and he made me feel comfortable. I will continue to have my service done here.

Great experience! Luis was a great sales person, informative and knowledgeable, I would highly recommend him!!

Located a make and model of a specific car Id been looking for for some time in the Peacock inventory. Jaguar Columbia was able to have the car transferred and delivered to my office within a few days. Transaction was smooth, everyone was friendly and I could not be more pleased with the assistance I received from Lonny.

Service was completed quickly and professionally, always comfortable in the waiting area, highly recommend

It has been a challenge to get an appointment for service. Ill give this shop one more try....After coming from out of town, I find it perplexing that they investigate two known issues in series, and cant decide about a loaner for 3 hours. I need not sit in lobby for them to confirm the issues were as i reported, and THEN realize they didnt have the partsUpdate..warranty work....drove back into Columbia for my appointment only for the service manager to realize the shop didnt paint the item to match the car. Geeze, we cant make this stuff up.They never answer the phone. I was most recently told only one technician on weekends so they will only schedule things like tire changes...WHAT?? I finally have the work completed.. after calling Jaguar North America and asking to have work transferred to another site.Linda Hughes is a breath of fresh air in a sea of chaos at this place. Ill never work with a Peacock company.Having owned 4 other luxury brands, Ive never experienced such short-sighted customer sevice....Ill be driving to Charlotte or Raleigh

Do not use this place for any service/repairs of any kind. They have had my Jag F Pace for over a month and a half and wont return my calls. When they were in contact with me, they couldnt even give me a estimated time that it would take for repairs. This place is PATHETIC!

Parts departments really helpful. Pete @ Atlas Transmission in Sumter SC APPRECIATE IT THE TIME TO TOOK TO HELP WITH MY CUSTOMERS JAGUAR VANDEN PLAS

This Land Rover provides the absolute best service you could hope to come across! I would go here for absolutely any of my service needs.

WORST repair shop! Had jag In for coolant leak. One week later had car in for coolant leak. One week later had car in for coolant leak. One week later. You guessed it. Coolant leak. Now 2 months later. Guess what took to a different jag repair shoot for Coolant leak They do repairs for labor costs And won’t repair correctly. Replaced a part that wasn’t even Brocken. Terrible. Terrible. Terrible.

Always good service and attentive to customer needs. Linda discharges her duties in an exemplary manner. Thank you.

Service was timely and as expected, my vehicle was returned to me clean and in order. Professional and pleasant personnel, nice clean facility and Drake is wonderful !!!

Linda did a great job. She is an excellent professional. In my book she gets a 10!!

Thanks once again for Linda and the crew of members for providing excellent service with the work preformed on our vehicle!

Service communication has been subpar. Take it in for repairs and the day comes and goes without status calls. When you try to call in you get the infamous phone messaging system and leave messages. I’ve never owned a brand new vehicle that has depreciated faster than a Range Rover. I have owned a corvette and other gm products, I have owned Toyota’s and Infiniti’s as well. The Range Rover was the most expensive and it lost its value faster than any other vehicle. I’ve also had it in for service no less than six times in the short 2 years I’ve owned it! And not counting regular oil changes. They wouldn’t even give me Kelly blue book for it, cash or trade. And they sent me to Kelly Blue book! The only bright side of that whole process is Drake and my sales person! I’m back into GMC thanks to Carmax buying my vehicle and I still paid to get out of it! Good bye forever Anything Land Rover, especially this poorly run dealership! The owner must be asleep at the wheel on this one!

Exceptional service. Jonathan made the process so easy.

One of the saddest car dealerships I have ever been to! Blake is without a doubt one of the worst managers for any business I have ever seen. Aside from being sold a brand new faulty vehicle, I was also told we are trash customers. Tried calling over and over and over for assistance FOR MONTHS. have evidence of neglect from employees, phone calls recorded, photos of pathetic vehicle and text message evidence. Would like to give to someone who gives a care, but none does at this facility!

Darryl Cruel was patient and caring and not at all high pressure. Great sales person and great experience.

I always received Great service back home in STL. I was glad to see that the service did not change when I moved to SC. My service reps were very helpful and concerned about my service issue. Thank you!

THE WORST PLACE TO TAKE YOUR CAR FOR REPAIR. Took it in for a check engine light, then had to replace a coolant pipe, took it home, car over heated, said other coolant pipe needs repair, took it home again car over heated needed more coolant work. picked it up, now low coolant light is in. THEY ARE ROBBERS WHO DONT FIX THE CAR.

Purchased a vehicle a few weeks ago. It was an excellent experience, quick and easy. Scott was great and very helpful throughout the process. Very impressed with the service.

Great service!

Not very friendly. But Jaguar dealership in Charlotte NC was great. I love my XJ Jaguar

Want to thank Garrett for his expertise and advice.

Trying to get service for a car. Tried several times no one seems to be interested in picking up the phone or answering. Left voice mail with number no one bothers to call back. Very bad customer support.

Fantastic customer service! Extremely friendly, professional, and prompt! My wait in the waiting area was relaxing and enjoyable.

Great repair job at a reasonable price.

Customer service is A+. I hate to use a name without permission, but Johnathon Key is the go-to-person at Land Rover, Columbia. He is old school and he gets things done!!! “Old school” means he is the bomb at customer service. If I had a business, I would try to hire him. Three years and he still gets 10 stars.

Great friendly service. Seem to genuinely care about meeting the needs of the customer even after youve purchased.

It was very nice, the people there were there were very welcoming, but the best part is something that I will never forget....... BECAUSE IM DRIVING IT!!!!! Gotta say goodbye to our old car. GOODBYE BLACK BEAUTY! 😉🙂🙂😉

On January 11,2020 I purchased a pre-owned vehicle. The purchase of my pre-owned vehicle went fairly smooth! The purchased vehicle was advertised to have 2 key fobs, and the rear entertainment headphones! During my inspection of the vehicle prior to purchase I noticed one of the vehicles wheels had curb rash and that tire was damaged from the impact. All of these issues were noted on the sales purchase/bill of sale! I was told the missing items(key fob and headphones) were still in the possession of the previous owner and they would be dropped off to the dealership in two days! I returned to the dealership the following weekend driving from the Charlotte area. The items were not ready! I spoke to my sales person and was told again the items would be at the dealership in a day or so! That following Thursday I returned to have the wheel curb rash repaired and the tire replaced! While I was there I asked upon arrival 7:30am the missing items still hasn’t been dropped off but the previous owner worked about 10 minutes from the dealership and the items would be picked up since the previous owner was too busy to bring it to the dealership! At approximately 1:45pm my vehicle was finished and I asked the sales manager to check on the items. He was surprised I hadn’t received them being that we were almost two weeks into the sale! He came back with the sales person and again I was told the item would be picked up! I said I’ve been here since 7:30am and was told them that the item would be picked up why didn’t someone go get it! As usual I got no logical answer other that I’d receive the items in a few days by mail! On the following Wednesday 6 days later I wrote an email to the general manager and within an hour I received a call from another sales manager! He said he’d look into my issue and would get back to me! He returned his call about 2 hours later and said everything was addressed and I’d receive the missing items by FedEx in a few days! That Friday I got the missing key fob and that Saturday I received Brand New Headphones! On that Monday I tried to see if the headphones would work and they did not pair with my vehicle! The headphones had no instructions or a name brand on them. I had to research vehicle headphones online and found them on amazon! I took the vehicle to my local Chevrolet dealership and they also couldn’t get the headphones to pair with the vehicle! I’ve talked to the sales person two times after those attempts but haven’t gotten any remedy for this issue!During the purchase I added the $5000 vehicle service/repair plan! On January 17, 2020 I returned to the dealership and filled out the paperwork to cancel the service plan. I was told it would take 30 days for it to be processed and removed from the sale! It’s now April 21, 2020 and the service plan is still on my loan! The Continental Warranty company answered my calls and they said they didn’t receive my paperwork until March 4, 2020. Their representative told me she’d handle the cancellation! On April 6, 2020 I called back and the representative said they canceled the service plan and sent the paperwork back to Land Rover Jaguar of Columbia! I’ve called everyday and sent 2 emails and haven’t received an answer to my phone calls or a return message to the emails!Its now 6 days later April 28, 2020 and I still havent heard from anyone at the dealership. I guess I need to drive to Columbia (75 miles) again to see if I can have my issues addressed.

Shawn set everything up for my wifes car and made sure everything went well. The work done was excellent and done in a timely manner. The cleaning team did a better job on the outside of the car and did vacuum the car. I was expecting them to dust or wipe down the inside, but this was lacking after two days in the service department. Shawn said that they were working on the depth of cleanup that should occur. I have never had a bad experience with Jaguar of Columbia.

I originally gave this place a good review, but I definitely recant all that I’ve said! Everything went well while I was in the process of buying the car, but getting ahold of these people afterwards has been a headache.Don’t buy a warranty plan through these people either because they don’t disclose that you can’t use the service plan at this dealership.

Had a great experience with my familys most recent used car purchase.Everyone dreads buying a new car, but Celeste, Bob, and Blake made our buying experience very easy. They offered a fair price for our trade in and made a smooth experience for us.Thank you. Worth the 3.5 hour drive from Atlanta.11/25/17 - to follow up - we had some issues with title transfer between SC and GA and Bob and Sarah really helped us out finding answers to some questions and put the issue to bed - thank you again!

First I would like to extend my sincerest gratitude to Robert Bob Carter (General Manager) who assisted me from beginning to end during this process. Bob worked diligently on my loan and answered every concern I had, even provided me with his personal cell number in case I was unable to reach him in the office. Bob exceeded my expectations and this experience was a good one!Also I would like to extend my sincerest gratitude to Patrick Anderson! I did not initially start working with him, however, he stepped up and did a tremendous job! From answering some questions about the different makes and models, features, insignia, etc. He was very professional and very informative.Last but certainly not least, Chris Edenfield finalized/closed the deal! He went over the extra warranties and explained in depth. He was very hospitable and customer service oriented (everyone was). My husband and I are more than appreciative for each of these gentlemen! I will definitely refer them to others in search of a vehicle!

This is how buying a car should be... amazing!!! From start to finish it was amazingly easy. I will always purchase from here! Celeste from Sales is truly amazing and Bob from finance rocks!Thank you!!!

My wife was very satisfied. They made the entire process quick and easy and offer fantastic service. We encourage everyone to check them out. You will not be disappointed.

We had a wonderful experience at Columbia Jaguar. After getting off to a rocky start with another dealer within the same franchise, the folks in Columbia did everything to try to make us happy. They were very helpful with our purchase of a used car, and we would definitely return for a future purchase!

I got my first range rover from Jaguar Land Rover Columbia last Friday and the experience was excellent. They are sending a delivery specialist all the way to Charleston this week to show me all the neat little things that the vehicle can do. Also, when I need my car service or detailed they will drive down to Charleston and pick up my car leaving me with a loaner. Im very pumped about this dealership. I should have been purchasing cars from luxury dealerships all along!

The customer service is above average. I was very pleased with the courtesy. The service departments price quotes are a bit high. I recently had my Jaguar repaired for $500.00 less than what was quoted at the Jaguar dealership with a longer warranty for parts and labor. They are great for diagnosing the problem, but too pricey to do the repairs.

Bought a 2016 BMW 340 from these guys side unseen, Wired founds and had shipping company pick the car up. Received my car yesterday the car was as advertised. The communication was excellent. I would have given them a 5 stars if they had cleaned up the interior of my car was clean when arrived.

Thanks so much for all the help! I love the new car, but was really impressed how your whole team pitched in to help make sure my experience was great! What a great experience!

I cant get over how great this service department is. Always friendly, prompt and excellent work. Cant see myself ever getting service from another dealer.

The sign said they were open 1 to 5 pm, no one came out to see if we needed any assistance. I do plan on going back, hopefully next time someone will be around.Went back Jan 19. A salesman was out to help us with a smile. Very polite, helpful. Which brings this 1 star rating up to a 5 star. He wasnt pushy at all. Def alot better this time around.

Not enough cars to see on the lot but I got the chance to the ones they had outside in lot

Wouldve liked it under better circumstances.

Perfect in every way. All the details and options were given. Timely service, was kept informed about the process. Easy in. Easy out

I love the beautiful car I purchased from Jaguar Columbia. Since I had come from out of town, I really appreciated the quick and efficient handling of the paperwork, and the staff was very courteous to my husband and me.

The salesman was great even the delivered the F Type to me. But the support for finishing the deal so-so. hope the service department reviews get a bit better.

Called yesterday with 2 XF models we were interested in seeing the next day and let them know we were driving in from North Myrtle Beach. Daryl called a short time later and told us he would have the models ready for us. When we arrived today he told us both models had been loaned out this morning and that he would show us similar cars. That upset us that the similar cars were not loaned out instead of the specific ones we requested but we continued. During test drive we learned the blind side protection figure we had on our current XF was not on this car. We had Daryl check the other model we liked and found that it had this feature. We proceeded to finalize the deal. We were aware of the list price for the 2019 leftover car with the noted mfg rebate of $7000 before we made the trip. Daryl said nothing about the rebate even though it was clearly displayed on his computer so we brought it up. Then he hesitated and said maybe the rebate had already been applied and left to confer with his manager. Quite a bit later he returned presenting the original 2018/19 list price as the starting price and indicating the rebate had been applied to that. That alone was more than the advertised price and leftover cars are known to be discounted. Their advertised price with the stated rebate was false advertising. We walked out and will never deal with them again and will spread the word of their dishonesty. What a wasted 8 hours of our day.

Salesman was rude and jokey. I do not feel welcomed at all. I dont think you can make your customers feel good when you say if you do not blah blah, then dont waste my time. Background record checking of the vehicles was good tho.

I have a 2012 Jaguar XF. I took it in for service and had a bad battery replaced under warranty. I was treated with very good service an respect. I will continue to take my vehicle there for service and parts. This is my second Jaguar and Im very happy with the time took to put me back on the road. Howard Gore...

The low coolant light came on my Jaguar with less than 45,000 miles. So I stopped in to get a diagnosis. The service rep Jonathan Key came to me in reception area insisting after diagnosis the issue was a water hose leak. I immediately informed him I could rent a car if the work took long. He stated it would be two hours. After four hours of waiting, I went to his desk. He said we are finishing up the car is being washed. Once car was ready I paid for 29.99 hose and 37.00 coolant. The labor was 420.00. Two days later while in Myrtle Beach I notice service light on. Jonathan Key said the light may need to be replaced. I checked the coolant levels and since being repaired. I had to fill up anti freeze four times. Friday morning I called immediately to speak with Jonathan Key he stated he was aware of manifold leak. I asked him why didnt he keep the car in shop to be repaired he stated we didnt have enough time. Im Travelling in a car that I thought was repaired according to your inspection/diagnosis process. You tell me we didnt have time to fix the issue 2 days later. Credibility isnt his concern. He is just trying to make service commission on as many cars as he can get in the garage. He told me to bring the car in on Tuesday for 750 service. Something that could have been accomplished Weds and Thursday. If he was an honest guy. I would have paid for a rental. Since this high end Dealership didnt offer me a courtesy car. Mr Key was aware of the diagnosis. He never presented a written estimate. He just verbalized the damages. I took their credible word. All credibility from this location is lost.

Everyone went the extra mile so I could have the exact Jaguar I wanted when I wanted it. Good experience and nice people!

Good experience. Everyone was friendly and efficient. Celest Chandler was very helpful and patient. I would recommend Jaguar Columbia

Great experience! We were treated very well...

My experience with Land Rover Columbia, was greatIm always greated with a smile or a handshake. They dont hassle you while your their receiving service. Linda is alway great!!

Amazing Customer service ..Sheldon was truly amazing and helpful

No one ever answers the phone here, I guess Ill take my business elsewhere!

I have had a very poor experience with the customer care at this place. My car has currently been here for 2 weeks, and has still yet to be fixed. I put down $1,200 to have the car fixed, and it broke down again. They were nice about it and had the car towed and paid for it and told me they would do everything they could to fix it, but a week after this has happened it still is not fixed, and have not let me know any updates on it. Not only that, but they never keep in contact with the customers. If I want to find out something, I have to call. They never return calls, so do not leave a voicemail because they will not get back to you, and the service has been very poor.

Bought a 2017 Jaguar F pace over six months ago and have had nothing but issues with the vehicle. The entire staff at the dealer have no freaking idea how to fix any of it and it is so frustrating. Every day is something different. There are lots of issues, most of them associated with the infotainment display system/radio/camera going haywire. My wipers even come on when there is no rain. Sometimes the car’s auto shutdown works sometimes it don’t. I am so sick of things not working the way they should after spending over 50k and all I’m getting from John and his team is there is a new software that should fix that but it never works. My advise to everyone is not to buy a Jaguar F Pace, it’s not worth the stress.

Pleasant staff worked hard to get our business. Doug and Bob were especially helpful.

Excellent sales and outstanding service departments. No hassles, just quality service.

I love the Jaguar XJ XJL Portfolio I purchased in August 2015 and had a wonderful experience. This is my third Jaguar and I will be a customer for life. I decided to update my review because I had an excellent service experience on 25 August 2015.

Jaguar Land Rover Columbia was an awesome experience....they made happen one of my dreams to come true to be a owner of 2016 Range Rover

My husband & I had such a great experience at Jaguar Landrover Columbia! Our Salesperson, James Sharper was very knowledgeable and professional. General Manager, John Guth & Sales Manager, Chris Edenfield went the extra mile to make sure all our questions were answered and made us feel very welcome. Never did we feel pressured to buy. We ended up finding & buying the perfect Range Rover! We were both extremely impressed with the new dealership/ownership.

All the different models of cars and a variety of colors and they seem to have a good bit of horsepower and torque

I am very frustrated! I live out of state and had to have my recently acquired Jaguar transported from Jaguar Columbia to me here. Upon arrival there were issues noticed that should have been caught during the Jaguar Certified Pre-Owned Inspection. Within a couple of days the battery had to be replaced, too, which was another thing the inspection should have caught but didnt. I have spent the past week trying to contact the sales manager but so far in the emails, text and messages Ive left him Ive spoken to him once over a 2 min period, just long enough for him to tell me he was with a customer and would get back to me in 10 minutes but that he had good news. Two days have now past again and I still cant get him back on the phone or reply to a message. Im sorry but I manage over 340 active accounts and I make the time to call every one of them back in a 24hr period or less if they call me so I dont understand why it is so difficult to reply to a customer and keep them updated on progress? Service beyond the sale appears challenging with this dealership so buyer beware...

Customer comes first excellent attention☺10PM75° 36%Cloudy

Im the owner of Palmetto Auto Service, anytime I have order or needed any kind of info they have been on top of it .. great job JAG

Quick and easy transaction. Awesomely efficient team!

Service was great and they go out they way to make the customer happy

Great customer service, the best my wife and I have seen yet.......

Great customer service and support! Would highly recommend!

Professional and quick service went above and beyond to make the deal happen thanks guys

Stay away from the service department of this dealership unless you enjoy being grossly overcharged. I was told my 2007 S Type needed brakes on all four wheels, had broken transmission parts, a piece of weatherstrip around the rear door, and a key fob. I agreed to the estimate over the phone believing I had serious transmission problems. When I picked up my car, only the front rotors and pads were replaced, only the transmission pan was replaced nothing else, the weatherstrip, and a new key fob. The charge was $2677, $1000 was labor for a little over an hours worth of work. This is the worst dealership I have ever experienced, if I could rate them a ZERO I would.

My car went in for routine service and I expected it to be washed when I picked it up, however to my surprise the inside was vaccumed as well. Jaguar Columbia is definitely Above and Beyond!

Awesome gave me coffee and a snack for the wait!😄

Linda in the Service Department is great to work with.

No pressure, helpful staff...a wonderful experience!

The nice folks at Jaguar Columbia not only went great extra mile to get me into my new F-Pace, they treated me like family. I will purchase from them again!

Awesome customer service

Great service, pricey but, they fixed my jaquar I own a 2003 xjr.

Went to this location just to take a look as some of the vehicles they had spoke to a salesperson he asked us to look on the computer put our names in it and our address so we can figure out what the monthly payment would be for us the problem is he forgot to tell us that he was going to run our credit over and over and over again without our permission did not apologize for this ruined our credit we were at 7:50 by the time they were done running our credit scores both my husband and myself we were down to 6:50 they ran it over four times the problem is we didnt even give them a social security number apparently they didnt need one all they needed to have was our first name last name and our address to run our credit if you go there use a fake name and a fake address until you figured out what you want to purchase good luck

Super service & customer care

A bunch of scam artist. Charged me 150 for a diagnostic and didnt do a diagnostic.... Only said they recommend I buy a new engine for 23,500.....bulls--t, the car cost me 28,000. I wanted them to go inside the engine and tell me what the problem is.....buying a new engine is not telling me what the problem is...SO WHAT DOES THE DIAGNOSTIC I PAID FOR SAY?????? The car still runs OK..just a hard idle and acceleration is slow. Im sure I can get the problem fixed for A LOT cheaper. If you DONT have a warranty and need service.... DO NOT BRING YOUR CAR HERE....THEY WILL TRY TO GET EVERY PENNY THEY CAN FROM YOU. Im a disabled war vet....and this is how the country I fought and almost died for treat us.....smh, only in America.

Customer service is the best.

Tell me why I can order a part from any Jaguar dealership in the country for $30 but if I go into my local dealership here it costs $374

Lots to choose from.

Good selection

Worst customer service ever no one answered in the parts department numerous times I kept getting the front operator after a hour worth of calling the establishment

Service was quick!!

The parts dept is a JOKE !!!

Took my car in for service and a diagnostic to see why my dashboard lights blink from time to time, they told me my battery was weak so they changed it and said that was the problem, $749.00 later my car did the same thing 2days in a row and that never happened before, so I took it back and now they will have to keep it and do a diagnostic, Ive had better service with my Nissan. Not professional at all in my opinion. And left the battery cover in my truck.....Im so not impressed with this place right now especially service, no loaner car available so I cant handle my business.