We were just serviced for our annual cleaning and tune-up on 7-29-2021.Dale May, your service technician, has been here several times before, and this seemed to be yet the best service ever. He was on time and spent every minute while here working diligently on our furnace system. He certainly knows what he is doing, and is meticulous at his work. Having Griffith as our oil and service provider gives us great confidence knowing that you are always here for us. Kudos to Griffith and Dale for keeping your A+ rating with us! Donna and Monroe Davids

Overall, terrible service, communication, and unreliable. Rates are bait and switch, offering coupons for discounts you cannot use unless you pay in person or by check, not online. They either dont deliver fuel on time, or they deliver too much when you dont need it and charge more than you were quoted every single delivery. Ive used heating oil companies / resellers for 20+ years, and Ive never had this much difficulty getting a fair price, and service. If you call them, you get a bad attitude and changing stories.

I called to get more information on freon evacuation of our outdoor unit and to price removal. From the onset the lady I spoke with had an attitude and mid sentence hung up on me. I called back no answer.After your reply I still wouldnt contact your company for any of my air conditioning or heating issues. Why would I want to work with a company like this. Thanks, but no thanks.

Highly deceptive practices for the purpose of illicitly appropriating large sums of money are the norm in this business (Griffith Energy, Hyattsville, Cheverly Office). When I purchased a new home they transferred a Gold Membership contract from a previous home owner to me without my knowledge and consent.Soon after, they scheduled a courtesy visit advertised as free and later charged me around 400$ because I was a Gold member (which I never elected to be nor knew I was). Their fraudulent charges are hidden under vague names such as Miscellaneous so you do not catch on to their scams until later.Check your Griffith charges closely and record your conversations with them because every time I spoke to them I received a different (contradictory) answer. Like any scammer, they have a hard time keeping their story straight. Unless you want to watch Griffith stealing your money and spend your time trying to get it back, I strongly advise you to find another business for your needs.

We use griffith to for oil delivery and to service our furnace. Theyve kept our boiler in great shape. We just had our furnace serviced for the upcoming heating season. The tech they sent named Greg L was excellent. He did a very thorough job and left the jobsite very clean. He was very pleasant to interact with and answered some questions about how my furnace operates. Ill be requesting Greg to service my furnace next year.

Day 12 no heat! No one from the Columbia office picks up the phone, nor do they return phone calls or emails. Their tech BROKE MY FURNACE and now they dont want to follow up and fix what they broke. Is this how you treat clients that have been with your company for years???

We’ve been having problems with our furnace for over a week now, the company the warranty company sent out weren’t very honest, they were just trying to make money. We decided to have Griffith come out and they’ve been amazing! I read reviews about them not returning calls or taking awhile to show up and we have yet to have that problem. They’ve actually been to our house 3 times in the past two days. Both techs were great. My boys love jerry. We plan on getting a service plan ASAP ( definitely worth it)

On May 10, 2016, we had a new furnace installed. It was not an easy job. The furnace was in a very awkward and very small area with a hot water heater right next to it. The installers were forewarned with some photos about the challenges facing them to get this job done. Promptly at 8:00 a.m. this morning 4 technicians arrived to start the installation. What a great group of guys. Somehow they figured a way to take out the old furnace without having to take out the hot water heater which was a feat in itself. They all worked diligently with skill, endurance and ingenuity. It took them a little over eight hours to do the job - keeping us informed throughout the day as to how things were going and explained things to us in laymans terms along the way. We couldnt have been more pleased with their performance and the quality of their work. They were also very neat and quite polite. We would highly recommend them to anyone interested in having a job done well.

So rude and not willing to help when you dont use their oil anymore.Would never call them back.

I had the pleasure of speaking with multiple women from their front office and all of them were as helpful and courteous as one would hope. Unfortunately, thats the extent of my positive experiences with Griffith Energy Services.A service tech was sent out within 24 hours of scheduling a $164 diagnostic appointment for the loud vibrating noise coming from my furnace. After seeing for himself, he started the conversation by saying he just cleans and lubes systems and would have to call his boss to see what to do. He proceeded sit in the van for 15 minutes and then asked to ask to borrow some of my mechanics oil to try and lubricate the motor that, upon my own research, shouldnt be lubricated as the lubrication for the motor is self-contained. He said his boss told him that the motor/blower system combo would have to be replaced as an entire unit if lubing it didnt work. Fair enough. That his boss had to tell him where to find the product/serial number so they could see if the part was available and that they would call me very soon to tell me how much the replacement would cost and schedule the replacement. Thats fine.8 days later, I had waited long enough and called to see what the status of the work order was. What I suspected, which supposedly surprised the woman on the phone, was there was never any follow-up ticket completed by the tech, and no one ever reviewed my work order. She said she would print my case out and place it on the desk of the service manager and that he would call me first thing in the morning to straighten it out.24 hours later, I called back to see why I hadnt been contacted, yet again. Two hours after that, I finally received a call from the manager who had no explanation of why it took more than 9 days to finally tell me it would cost more than $2200 and the part would need to be ordered. No thank you, I dont believe that you can be trusted to actually order the part nor complete the work within a remotely timely manner.

The effort that Griffith Energy has made to save me money has been wonderful. At every step, they explained the options I had that always resulted in a better price. Combining savings with their top notch service makes them one of a kind. Thanks for all your help this year.

I cancelled my account in July and move out of my rental in August. Then they delivery oil in January to my old address and charge me saying I never cancelled the account and it will be turned over for collection if its not paid. I sure am happy to pay $200 for some strangers oil.

RUN!! their tech broke my furnace and they left me without heat for 14 days! Could have busted my pipes. Took no responsibility and fumbled every opportunity to correct their mistake. Their President Mr. Groft told his techs to leave me be in the cold, regular scrooge. Instead of fixing the mistake hey tried to sell me a new furnace for $5K, kind people they are! So I did my own research and replaced the motor for next to nothing. Furnace works fine idiots! These people lie from day one. Watch out, record everything. Go with anyone but these scam artist. Youve been warned!!

I would rate this place 0 stars if I could. I was promised delivery on a Wednesday. It didnt come. I received no phone call. I called. They said they would have someone contact me immediately. Nobody called. I called the next day. They said it would come Friday. There is a blizzard forecasted for Friday. I asked to speak to a manager. He didnt pick up. This is the second year in a row this has happened. They say to call 48 hours before you run out of oil, which I did. Get your oil from somewhere else. This place is a joke.

It went well. The only issue I had was the way the man spoke to me. He treated me as I was an invalid. He came to my door to give me the bill. He said he had to go back and remove part of it because I had a contract. So I stood on the porch. He said he would see if he could remove it. Walked down the steps. So I stood on the porch looking over the bill waiting to bring the new one to me. He stopped and asked me if he needed to explain again. I looked at him and said no. He said. Ok. I am done you can go back in. WAIT??! What???It was the way he said it as if I was mentally disabled. Im not. I work for a large corporation and have two BA degrees. Please do not talk to me in that tone again.

Excellent job.The technicians were very conscientious, we have a house built in 1890 with plaster ceilings and they took great efforts to avoid plaster cracks.Great attention to detail in the installation of the air handler unit & duct work.Glad I went with Griffith.

I am pleased to say the entire team was helpful and pleasant. Everyone arrived when they said they would and if they could not I was called ahead of time and told why they could not make it and when they would be there. All and all very good service!

At an event in Columbia, MD. The slowest moving Griffith employee (truck driver) shows up, parks in the middle of a parking lot and ties us up for 30 minutes. There are many empty more convenient spaces BUT NO! Let’s park in the middle of the event. Call the 800#, how am I driving, goes to incorrect staff. What makes this a more horrific experience is how slow this employee moves. You can tell Griffith picks winners. He movements to hold us and our event up were deliberate. Then to be even more spiteful he comes back a second time and hold us up again. Why have an 800 number if you’re not able to track your trucks?

Incompetence on an insane level. My warranty company arranged for an emergency weekend repair since my AC was dead and we had high heat. I call them first thing Saturday morning to get this nightmare rolling. They say they received the work order, confirmed it as an emergency, and that a crew will contact me sometime that day when theyre nearby. As they couldnt tell me when theyd call or how close theyd be, I would need to stay close by the house to make sure I was home. This means I have to bail on all our Saturday plans so I can stay close and sit around in the oven.Hour after hour goes by and no call. I call 6 times throughout the day and each time they assure me the crew is working towards me and that they requested they contact me with an ETA. By midnight, I just call and ask why no one showed or called. They say they had my wrong phone number and couldnt reach me. Probably a flat out lie. I get it corrected and called my warranty company later to confirm they sent the right # on the work order. Anyway, they promise theyll have the crew at my house at 8am Sunday.I wake up early and guess what, no call and no show once again. 10 am rolls around and I call again to ask what the hell is going on. A Tech finally texts me and says they were never going to show up to my house this weekend anyway as emergency repairs are only for existing customers and to call him tomorrow to schedule a time. That would have been really great if any of the 6 other people had told me this instead of lying to me and stringing me along.As far as I can tell, just a giant collection of dumbasses.

Richard Miller was excellent. How he analyzed my AC situation and then proceeded with the CORRECT diagnosis and remedy speaks volume of his expertise and why he has to be among the best that Griffith Energy Services employ.R/Gerald R. ReedClient

Our serviceman arrived, right on time, with a smile on his face and ready to get to work. He was very efficient, explained everything he did to my furnace, oil tank and air conditioner, and was gone in an hour. I highly recommend Griffith Energy Services, Inc.

Griffith Energy is always quick to respond when needed. They also are great at answering any questions that we have about our oil hear unit and their various packages. Highly recommended!

Weve been using Griffith for over fifteen years and they have been very good for us. Reliable service and scheduling for our system.Thanks Griffith!

I have a service plan. When ever anything happens to the furnace I call and they come right away. They also got filters I needed and delivered them right to my door. I think they are great.

I was having the annual maintenance service done on my furnace. The technician arrived 15 mins before the appointed time which was perfect as I had other things planned for the day and was hoping he would be on time or early. Will continue to use them.

The repair person, Kevin (I think), arrived in a timely manner, was extremely pleasant and helpful and performed his work as expected.

I am on automatic delivery and I have only run out 2 times in 26 years of their service. If I have a problem they will come quickly to fix it. I am on the maintenance plan and I have had no problem.

The technician arrived at time scheduled, performed his duties in a very professional manner, answered relevant questions and was very personable.

Very knowledgeable. Very responsive. Always polite. Always on time!

Griffith technicians are always professional, knowledgeable, and timely. I have always had wonderful experiences with them :)

The service technician did a fine job. My husband was very pleased.

Donnie did a great job Servicing our Trane Furnace and Air Conditioner.

Air conditioner check up was done thoroughly and neatly. Thank you.

We have used them for 4 years now and they always provide great customer service and support. They gave military discounts and that helps.

The service was excellent, Dale May performed the A/C service in a very professional manner. Dale May is a super heating and A/C Tech. I wish all Griffith employees were professional as Mr. May.

The technician was very well prepared with the equipment he needed..

Service person showed up on time, was couteous, and completed service quickly.

Always pleased with the service I get from Griffith Oil. Jeff was great as always.Bill K.

Service arrived when schedule. Helped me keep the furnace running for another year. Thanks for the opportunity to review options to lower my heating costs.

Once again you came through, problem was fixed and cautions were taken for future issues. 100% pleased.

Always available when we need them...couldnt be any happier with the service we receive.

PEOPLE dont use this company for anything inless you would like to get ripped Off buyer beware

Called the emergency service, didnt reply until the following day. Once I finally talked to a representative they kept saying the other office dealt with Howard county. I talked to the same two offices 4 times and they kept referring me to each other instead of working it out between them. I avoid at all costs, especially if in Howard county.

Everything was done well, and in a timely fashion.

No problems, which means very good!

Reliable, dependable, courteous, and competent, what else needs to be said?

Great service as always.

As always, service that is friendly and professional.

Service provider was prompt and professional!

We have been customers for 4 years in Columbia and have a service plan. Today is Tuesday and weve been without heat since Saturday. No one has returned our phone calls, no one has shown up. Why are we paying for service we dont get? I dont know whats going on with this company now, but they are literally doing nothing for us.