Vanessa was great, kept me informed every inch of the way. With major repairs (new transmission) I expected a much longer wait time than the week it took to order the parts and complete the service. GREAT SERVICE !!!

Let me start by saying Vanessa assisted me with what I needed done on my truck. This is the second time she has assisted me and she is outstanding. She is attentive, courteous, and extremely nice. She listened to my concerns and ensured that the items I needed serviced were taken care of. She is what I believe Customer Service is supposed to be. As for the servicing of my truck, it always is timely and extremely easy. There is hardly ever a long wait, yet so far the workmanship does not suffer, and that is a great quality when it come to a service department ( timely and quality care).

After purchasing my Camaro, my sales representative kind of faded away on me; yet, the Rep said I could always call him with any concerns...HOWEVER!!The Service Department saves the day at this place.When Mr John Bryan worked there, he always took care of me; and since his departure both Adam and Vanessa have taken care of me as well as my vehicle and made sure I understood everything there was to know about any service that they recommended or that I needed.My positive experience with the service department makes up for the negative experience I received through the sales rep. And this is why I give them five stars!

Getting my recent oil change and service inspection at Superior Chevrolet in Conway, Arkansas was a great experience! After calling near lunchtime with a “same-day” request to have my 2021 Equinox Premier serviced, (Erinn Radford) scheduled me to be worked in between other customers. And with such a short notice, actually still got me in and out very quickly…way ahead of the time I had expected!Also, the Customer Service waiting room was outstanding and cleaner than a hospital room with refreshments and a large screen television for those having service work performed on their vehicles. I guess theres more to the dealerships name than just a name on their signage as they are surely worthy of the accolades - keep up the great work Superior...you deserve it!!!

Knowledgeable and friendly personnel, comfortable wait area loaded with drinks and snacks.

All the associates were very helpful and friendly. Honest and open about what we could expect. Thrilled with our new Chevrolet Traverse!!

Im waiting for a phone call about whats going on with my Drive Assist and other things when I dropped it off on Sept 25th. Now it is Oct 4th. I wanted my Blazer washed, said it was done but there was dirt all around the bottom and bugs still on the front. Im pretty sure it didnt get washed. If it did then yall need a new wash person.

For starts my service guy meet me promptly with a smile. He was very kind and knowledgeable and recommended other services I needed. I was out of my vehicle and back in in no time.. So i was very glad I didnt have to wait long on service to be completed.

Hope was so helpful! We LOVE our hellcat!

Harleigh was great She was friendly and courteous and had a good read on what we wanted. Not a lot of car salesperson double talk. We arrived late in the day and were still able to complete our purchase and drive it home that evening. Finance manager and sales manager were both professional without being aloof . Everyone made us feel welcome and comfortable.

All of you are so professional and knowledgeable. I will never buy another vehicle anywhere else in Arkansas. I am a forever customer, Ive bought 3 now and will continue to buy because satisfaction guaranteed.

I have had several problems at this dealership however this time my experience was top shelf. Vanessa was amazing- she took great care of me excellent communication throughout the experience; and exceptional listening skills. The service manager Adam was also very professional and personable. This experience has given me reason to continue to use the service department.

Hope has been fantastic to work with and made my out of state purchase seamless. Thank you!!!

“Customers Beware”My wife called about the availability of a suburban on their website listed MSRP price. After talking to the salesperson she informed her of the $10k market adjustment price. I have been In the automotive business for 40+ years and have never charged anything for MSRP or above! Marty B

Nice people for the most part. As a employee not so great. Told them I wasnt feeling good and that I might have COVID. Per the CDC guidelines at the time I wasnt supposed to return to work until the test results where in. So I waited til the test results were in and returned to work. Just to be greet with a I no longer work there. So in my head they fired me. So I file for unemployment and I get a letter in the mail stating that Superior is saying I quit. So I was fired but since they said I quit I couldnt even get unemployment. Sad thing is I even sent in my test results and still didnt even get unemployment.

Out of state buyers beware! My sales experience here was great! Then came a massive mess regarding registration. Im unsure if the finance department had little to no knowledge of out of state processes or whether my paperwork was just not taken care of in a timely manner. At the expiration of my 2nd temp tag, I called the dealership (one day during normal business hours) at least a handful of times and left messages for a manager to contact me so something could be done to remedy my problem...I couldnt legally drive my new car at that point. Not one manager returned my call. Ive never seen so many people avoid a phone call in my life. I finally made one last call late in the day and spoke with someone. To this day, not one manager has returned a call or checked to make sure I did, in fact, receive my plates. Have zero respect for management at this dealership.

Excellent experience. Vanessa who set me up for my service appointment was cordial and prompt and should be commended for her work.

This was a really great car buying experience! Steve and Tyler worked with me through a special situation and I am so grateful to them for their understanding and help. Madison made the paperwork a breeze and she is an absolutely amazing person! It was nice to feel like a person and not a number with this team. I hope to have the opportunity to recommend them to others in the future.

Our salesman was quick to seek out assistance when needed and Tyler, the manager, was kind and respectful throughout the entire process.

Hope Hensley was very helpful in my car purchase. She was friendly, but not pushy about anything. She asked me the type of car I was interested in buying and only showed me those cars. This was my second time to use Hope Hensley as my car salesperson. If I ever buy another car, I will call Hope first.

Needed to purchase a vehicle for my daughter’s college graduation. Wanted a Camaro. Hope did an excellent job of locating the perfect car and handling all paperwork so that I had to spend very little time due to schedule in dealership. Was able to surprise her on her senior night at college due to Hope and Madison’s outstanding professionalism!!! Perfect experience.

Logan and Jeff were extremely helpful and completed our sale quickly. I would definitely recommend Superior Chevrolet to anyone

My salesman Jesse was very professional and followed up with all my questions in a timely manner. He made sure that I was comfortable with the transaction process throughout and made himself available for when I needed him. I never felt pressured through the buying process, which means a great deal to me.

I have been getting my oil changed here since I purchased my car from here. It’s been a year and 5 months. I’m proud to be apart of the superior team. Great place, good work. Great customer service. Keep up the good work!

Hope Hensley is an exceptional sales rep. She did a lot of research for us and did not try to offer us vehicles outside of our search criteria. She was pleasant, very knowledgeable, and truly helpful in every way. Ask for HOPE.

Very quick service and they resolved my issue within hours.

I never take my car to any other place to have anything oil changes, tire issues, etc, only Superior Chevrolet in Conway! The visit before my last visit was horrible. I left the dealership feeling like I would never trust the dealership again. Derek changed that! I made an appointment to go back to Superior to have a tired changed due to a nail in my tire. Derek stood by me the entire time and made me forget about the bad experience that I had encountered. Derek made sure the horrible information that I had received was cleared up and taken care of. Explained the situation very thorough and now I am so happy! I love Superior Chevrolet in Conway!

My husband and I are looking at upgrading both of our vehicles. After calling around, we spoke with dealerships selling suburbans at MSRP but you have to put a deposit down and they will be in within a month - a month and a half. I found out that Superior Chevrolet of Conway has a suburban in stock, their MSRP and Superior price both are priced at $69,415. However, upon calling and speaking with a sales rep, there is a $10,000 “market adjustment” (aka price gouge) on top of the MSRP. I would highly recommend doing research and finding a vehicle (or vehicles, in my case) at a dealership with a high moral compass that doesn’t price gouge. They are using the excuse that “everyone is doing it” but I had 15 dealerships say they wouldn’t sell over MSRP (specific shoutout to Jim Butler in Linn, MO and Cable Dahmer in Independence, MO. You the real MVP’s)

I have spent 2 grand over the past year to have a properly workin air conditioner in my 2003 Silverado. They didn’t fix it the first time so I had to take it back. Then after 10 months if went out again and I had to take it back again. And it’s not workin yet again. I would truly be surprised if their techs knew how to change a light bulb.

It was a wonderful experience. Vanessa was my service advisor and she is indeed a pleasure to do business with. Everything was done exactly to my specific requests. I highly recommed Superior Chevrolet for all of your service needs.

Jesse Miller was phenomenal! Best experience Ive had with a salesman. So appreciative of the finance team as well!

The absolute worst car buying experience ever. Unfortunately for my son it was his first. Sold us a car and 7 days later we still don’t have it. Save yourself the time and hassle and got to Crain. F- score!

Great place .. friendly people!! Great environment

A very professional and thurough job. They asked me several detailed questions about the problem and walked me through the process of fixing the issue, and never did any work until rhey discussed the cost and in detail how it would be fixed. A very excellent service department.

I set an appointment with Steven. He was very accommodating and did not pressure me to purchase anything. He helped make sure that I was getting my monies worth as well as the best deal. He made the entire experience flawless and safe. Mask and sanitizer were in effect. I was truly impressed with his impeccable service, he listened to my concerns and made me very happy. I recommend using this dealership for all your needs. Ask for Steven Roberts he is an amazing guy!!. Thank you all so much.

The appointment was easy to schedule on-line in advance. Once at the dealership I was promptly met and the vehicle handed off for service while I waited in the lounge area and conducted some business on the phone. The service was completed in a timely manner and I was back on the road. Well done.

There has to be a better way to handle service appointments. I was told upon check in that my oil change alone would be an hour and a half to two hours. I informed them that with an appointment it doesnt matter if youre doing a multi point inspection or not. That is unacceptable because I have other vehicles that I take to dealerships with appointments and oil change takes 45 minutes to an hour with a car wash and multi point inspection. That timeframe should be for a drop in not someone with an appointment. Its just unacceptable. Also having the service representative tell me my appointment is with him and not the service department is a little irritating because thats really not how you respond to a customer. My time is valuable which is why I make appointments and not just drop in for a service. I understand a dealership is not a quick lube but an oil change thats an hour and a half to two hours with an appointment is not acceptable and oil changes are not cheap. Its not like Im paying $20 for the oil change. I let the service representative know that this whole process is irritating and asked for the service manager who I also voiced my concerns to (Adam). Adam listened Im not sure Adam fully understood my frustration but yet and still we got the service done. I paid for my service. I did get an apology from Adam but nothing above that was really done to make me feel valued or that I should return.

The service representative Adam was very friendly and courteous. He had the mechanics check my 2019 Silverado for any open recalls. Very good service.

Respectful peoples I spoke with today and very helpful. Thanks superior for hiring human like that.

Thanks Superior, for hosting the car show and Monster truck ride to benefit the Arkansas Womens shelter...

I was looking for a vehicle and had my mind set on a Jeep Compass. Hope helped me and got me in the vehicle I wanted. She is a great, friendly person who done everything in her power to help me get what I wanted. Love my Jeep!!

Prompt efficient service. Love Superior Chevrolet Conway!!

Great experience. Service person was Vanessa. She presents a great image for Superior. Courteous and helpful, professional. My service was quick, even quicker than expected. My first time for Superiors service and I was very pleased. The folks there are doing a great job. Thanks.

Harliegh and her team were excellent to work with!

Great price, $39 on oil change & tire rotation. The free soft drink & snack in waiting room was a nice addition too.

Brake vacuum pump and belt replaced.....truck started to be hard to stop at very slow speeds...parking lots and drive through places. Truck would almost have no braking power and would take longer to stop. Upon researching issue, I found there was a recall for vehicles 2014-2018 for this very issue. However, my truck wasnt under it. Luckily, I called in and told them about the problem and said it would be fixed under warranty. My truck has 82,000 miles...out of original warranty. I was glad about that.The only reason for the 4* and not 5* was I was scheduled to bring truck in 2 weeks out to change these parts to fix problem. I arrived and waited for repair. Was told over phone it was a 2 hr job. At just over an hr. I am told I am ready to go. I was shocked and happy until I was informed I would have to bring truck back because they were out of the parts...next day parts came and had to return truck to get fixed. Had to leave and take loaner this time as I had already taken off 1/2 day first time to get fixed.

Nick was very nice and answered all my questions. He was so good to see if I had any needs while waiting on finance to talk to me.

Great service as always! Josh always goes above and beyond for his customers!

From the time we drive on the lot—indecisive—Sales Specialist Harleigh greeted us and continued to meet and exceed all our expectations of the car-buying experience. She cut an incredible, fair deal on an excellent new Blazer for my family. Madison in Finance and GM T. Gray were helpful in completing the process as well. Superior Chevrolet found a way to give us everything we wanted, even at the few instances it didn’t seem probable. The clean, comfortable service lounge (and plethora of healthy snacks/drinks) will be an excellent place to kill time during an oil change too. Harleigh is the most agreeable, courteous and capable salesperson I’ve worked with in the longest time. 10 stars.

Adam was very nice and helpful .

Very professional and polite. Tyler, Steven and Madison made the buying experience smooth and easy. Will definitely be buying all my and my families cars from them in the future.

Unplanned need for a new battery, Service Dept. was on top of it immediately! Service was completed in a short time and we were back on the road!Always GREAT service at Superior Chevrolet in Conway, Arkansas!

Todd is a great salesman and Tyler is a fantastic GM. They are both knowledgeable and went above and beyond to get my wife in the truck she wanted. Thankz

We had an excellent experience. The staff is friendly and knowledgeable. They gave us a nice loaner truck while they worked on our truck.

Better than superior dodge at least you can get help here

Great customer service. My vehicle was well serviced in a timely manner and at a discounted price. I am a happy customer!

Lee was very helpful throughout the process and was able to get my car payment within the price range I wanted with the sales tax included. He was very knowledgeable and able to answer all my questions or get assistance. I also text him right at 8a and he responded right away which I didnt expect.

I traded in my dependable 2018 car for a 2016 F250 truck to start a business with, not even 40 days into this truck and engine develops a knock leaving me stranded 1500 miles from home and currently in limbo with an aftermarket warranty company threatening to do nothing because of use for business. ( which I didnt ask for the warranty) . This whole situation has me debating bankruptcy on a truck Ive made the first 2 payments on while its been in a shop for engine failure. Although the staff was friendly and helpful, its put me in a situation for a bad review for not checking this truck over better before sale. Im definitely disappointed and heed warning.

When I took my car back for service I had been prepared by Josh Chapman what problem we might run into. The first repair did not fix it so it had to go back in to replace the other part. My car is now fixed and I am very pleased with the service. If it had not been for Josh explaining everything to me I would have been upset at the extra expense. He explained it all to me and let me make the decision of what to do. Thank you Josh. You will always be my go to guy.

Needed a cabin filter, guy told me with my $49.99 oil change coupon it would be $54.99, went to pay and he said it was $124 and some change...he said it was $10 per tire for tire rotation, $49.99 oil change, and then $54.99 for the cabin filter...first off, most places dont charge extra per tire for rotation, and secondly, why was the most expensive cabin filter used when the parts store that delivers there (i used to work for the parts store delivering to the dealership) has cabin filters for my car for as little as $12?!? Ive never paid so much for tire rotation, oil change, and a cabin filter...$124 is excessive and that prevented me from getting some groceries after the service job that my family of 5 needed. Merry Christmas to me huh...

My Service Advisor, Vanessa Stephens, was an absolute pleasure to work with! She made sure that I understood everything and the amount of time it would take. Also advised things that is needed for my recommended service for my mileage. I highly enjoyed my experience here.

If I could have put in 0 stars I would! The worst customer service experience I have ever had in my life! I dont take time out to write reviews, but I am making an exception for this because I hope this helps people steer clear of this place! I scheduled an appointment for service and after leaving my vehicle with them for 3 hours and having to be shuttled to a family members house I called them back up to see where they were at in working on it and they still had not touched it. By now it was the end of the day and they were not going to get to look at my vehicle for days so I had to go pick it up with nothing at all done. The service advisor was condescending and rude! The service director was very apologetic, but I would never take my vehicle back there. If its this bad on the customer service side I cant imagine what the actual mechanics and workers are going through. Dont go here! Beware!

The first met Vanessa, the service advisor, who went over the concerns with my vehicle. She was very thorough, informative and professional. Dwayne, the service manager, rode with me while we diagnosed the issue. Unfortunately I needed a new transmission. But the service and turnaround time was extraordinarily fast and the vehicle is running great.This was my first experience with dealing with Vanessa and Dwayne. I feel that they are assets to Superior and treated my concerns/general questions as a priority.I’d give them three thumbs up, however I only have two hands. (I know, that wasn’t very funny)I say that to say they did a great job and always feel confident my vehicle will be repaired or serviced correctly the first time around.

We had to sign paperwork twice because it got messed up then a service contact was slipped in on us that was never discussed we still don’t loan anything about it and would not have even known it was added in if we had not went though our paperwork that was sealed and gave to us and told us to just keep it in the glove box very sneaky and dishonest it will definitely be canceled as soon as possible the sales person was amazing had no complaints on her not pushy at all that was the only reason we bought from this dealership caitlyn is a true asset to this location the sales manager I will never trust very sneaky and dishonest and no one seems to communicate with one another I would never recommend anyone I know to do business there.

The young man that waited on me was friendly, courteous, helpful, and respectful. He went above and beyond to make this experience a good one!

I had an appt at a certain time and the work on my truck had to be done. I was assured it would or they would provide me a ride to the appt. I was out in plenty of time to make my appt.

My service advisor, Adam Pelkey was very helpful and professional. The service was completed much faster than I had expected and I am completely satisfied with the work performed. The waiting area is very clean and comfortable and there is a nice choice of complimentary refreshments available. The service shop can be viewed from the waiting area and it is clean and well organized which shows they take pride in the work that they do and your vehicle will be properly serviced and cared for.

They did an awesome job

I was very pleased with my experience. Everyone was very professional and very polite.

I did everything online and by a text. Ive couldnt have asked for anything better. Hope was superior. She did your dealership proud.

The people at Superior Chevrolet in Conway are great, they are friendly and treat people with respect and make buying a new car an awesome experience, I bought a 2021 Camaro and they gave a great deal, so when my son was looking to buy a new car, I sent him to Superior Chevrolet and he also bought a 2019 charger, and was very pleased with the people and services, my next car or truck will be purchased from Superior Chevrolet in Conway and anyone thats looking to buy a vehicle, I will recommend Superior Chevrolet, thanks to everyone at Superior for a great experience, Kendal Phipps

Did a Great job going over vehicle details and answering any questions employees easy to deal with .

Had oil change and tire rotation and inspection done. Everything went smoothly.

Everyone was so nice and it was clean. There wasnt a changing table but thats okay. I will definitely be back

Service didnt take too long to handle and it was right on point.

I just went in for a simple oil change and tire rotation, however once again, service is always superior.I hope I am correct with my service advisors name, Vanessa..????, is always nice and informative.She keeps me current on PM’s my vehicle needs along with any rebates or offers.ALWAYS GREAT Service.!!!!

Was there to exchange vehicles for my job. Very nice and professional people.

Always a pleasant appointment

Rebecca Was Amazing! iWent On My Lunch Break And I Was In And Out.

I really liked the associate that helped me. She was easy to talk to. My car wash was excellent!

Great place to go if your looking to buy a good car or truck . In great customer service also comes with it.

While it took a while, the person I worked with was kind, patient and upbeat. She never made me feel discouraged, and we both celebrated when my car got back to me.

It was good and fast. Only downside was rep trying to sell me overpriced parts. Your parts are incredibly overpriced.

Jesse, our salesperson was great! They gave us a great price in our trade and a great deal on pur new car! Financing was a breeze. Highly recommend doing business here.

Todd Whitaker did a great job on finding the right truck to fit my needs. The 2021 Silverado is a must have for all truck lovers. Im super excited to enjoy mine for years to come.

Harleigh was a joy to speak and work with.

I have taken my car here since I have had the car I always receive excellent service

Service went as planned with my car clean and vacuumed well. Friendly staff and service, I will continue to use the services offered at Superior Chevrolet dealership of Conway AR.

Superior Chevrolet is the dealership that I always take my car to for needed service. I haven’t had a problem with the service in the past, but my last visit seemed to be some disorganization although it didn’t appear to be extremely busy.

Caitlyn was one of the best I’ve worked with! Very honest and hard working to get you in to the best vehicle possible! Hands down would come again and definitely recommend her!

Quick and no Hassle

Damon Elkins was more than patient with us over the several days it took us to make up our minds. There was never any pressure placed on us. No haggling was required, Damon gave us the lowest price they could sell at and gave us exactly what we required for our trade in. After the sale Daman spent several hours setting up the electronics and teaching us how to use the vehicle. We are telling all that will listen to us the only place to buy a vehicle is to see Damon Elkins at superior chevy in Conway.

Superior is the best dealership,. Dewayne Bell knows how to take care of customers and a great team we dont go anywhere else,. Thanks for great service

Understood the problem and fixed the problem

After numerous visits to this dealership over the last 2 years to fix/replace the lift kit they installed, there is still no resolution. This last visit, I was told that my tires were too big and causing all of the issues, but these are the tires that they installed before I bought the truck. They know all too well that this lift is the wrong lift for this truck and will not stand behind it now that Im out of the 36,000 mile bumper to bumper warranty.Truck was returned and I was told that the hard down-shifting, transmission slipping, and Active Fuel Management issues were normal in these trucks. I find it hard to believe, but here we are.I asked the General Manager to trade it back and he low-balled me while keeping his vehicle at retail. When I pointed out that he had an identical truck on his lot at a $17,000 difference to what he offered me, he stopped communicating.

Very helpful & very nice

Excellent customer service! Very nice people.

I started working with working Superior back in February when we were thinking of replacing our commuter car with a new vehicle. I worked with Greg Bradley and in the end decided to hold on to our car and give it to my daughter. Fast forward to last week and said car was totaled. I contacted Greg and he found us exactly what we wanted with no up-selling or smoking mirrors. Heck the manager even found us an additional $400 in rebates AFTER we committed to the deal! How many car dealerships will do that? I also use the service department for our other Chevy and have had zero issues. Great dealership with honest and upfront people.

Everyone there at Superior Chevrolet jumped through the hoops for me from the sales staff, finance and service dept as well as the parts people. Loved the experience!Mike

I showed up early and was able to get right in and the service was done quickly