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AutoZone Auto Parts
3839 West Rd, Cortland, NY 13045, United States
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AutoZone Auto Parts
Comments
Ma
Review №1

Guy behind the desk was nice, but mansplained purchasing coolant to me. I had done mechanics my whole life but talked down to me like I had no idea what was happening. I respect the want to help but it sucks when you are talked down too.

An
Review №2

Great service. Had a small problem with a part I purchased, they immediately took what was missing from another part to fix the problem so I wouldnt have to take everything apart again. And their parts guarentee is top notch.

Ja
Review №3

Excellent customer service and good price on car parts

Ca
Review №4

Louie was great! Helped me install a high airflow intake and he was very quick about it. He was very nice and was also very informative. I will definitely shop here again

Ay
Review №5

Nice people and had an easy time finding what I needed. They have everything youd need readily available for you when you need it.

Je
Review №6

Guys there are helpful and nice. Quick and easy

La
Review №7

Matt P was quickly able to determine whether we needed to recharge or replace our battery. We needed to replace it so he looked up an appropriate battery for our make, model,and year of car. Matt replaced the battery for us and we were soon on our way. I had another question about our wipers which he also answered for me. Matt was knowledgeable, polite, and well spoken. Thank you, Matt for taking good care of us!

Ja
Review №8

In and out quickly and they had everything I needed.

Ka
Review №9

Staff is helpful. We walked out with everything we needed.

Ni
Review №10

Quick in and out.

Am
Review №11

They wouldnt honor the warranty on the battery I purchased there. The help was rather rude about it. I changed numbers and couldnt remember my old number for the warranty, so Im basically out 150$ Ill take my business to advanced auto, pep boys or wherever

Er
Review №12

Good stuff.Good prices.Knowledgeable staff

Pe
Review №13

High priced but convenient cuz I dnt have to wait but not very clean.

P
Review №14

Great place. Guy put new battery in.

Sh
Review №15

Always in and out. They are very attentive to you. You have excellent customer service..

Th
Review №16

Always have the parts

Ly
Review №17

Great staff

Ed
Review №18

Great place for parts

Lu
Review №19

Just love these guys and the way they go above and beyond! I never worry about being taken advantage of here because I’m a woman.

J
Review №20

Bought a light bulb here and started to change it out in the parking lot but did not know what I was doing. Matt from the store came out and installed it for me. He did not have to do that and I wanted to give him recognition for his kindness. Thank you Matt!

On
Review №21

Went there today with battery/alternator/starter issue, really had no idea what was going on. One employee (cannot remember his name) was very helpful in testing my alternator and battery and then finding a battery replacement and recommending new terminals. Couldn’t get my vehicle to start after trying diagnose the issue. Then another employee (Mike Haley) helped to try to jump and helped to fix the problem within 30 minutes of being there. (Battery and terminal swap) Everything is now all fixed. Jeep is starting great again. Thanks again to Autozone and Mike!

Sh
Review №22

I had a nightmare of a situation. Entire exhaust was shot and subsequently rotted off at the catalytic converter and dropped. These guys that work here....saints. One gentleman, Rob I believe, spent a lot of time on the phone with me piecing together an entire exhaust system. One part had to be ordered in, which was there in one day! Got there and Mark went back through and made sure I had everything. I had my 3 year old with me during this visit and he wandered around looking at things. They didnt mind at all. In fact, everyone was very friendly towards him. Great experience all the way around....definitely will be my go to place for parts from now on.

Ja
Review №23

Had just what I needed!

Bi
Review №24

Customer service is good, they can navigate ther stock and store. As friendly as parts sales gets.Duralast gold brakes looked good and part # matched, but do not fit in brake assembly, causing them to bind up. The hardware also does not quite match up.Duralast ball joint started creaking after 1,000 miles, boot cracked and puked out all the grease.Cheap china parts.

Vi
Review №25

Friendly staff, decent prices. Ask for Mike if you need anything. He was happy to use lend me his time and scan tool.

D
Review №26

Good price on a battery but I had to put it in myself because they claim is a liability!Since I cant reply to the comment below editing review... Tell me why you sell batteries offer a install if bought there but wont do due to a liability.. seems to me you give your staff an out if they dont want to do it.. or the manager is making that decision since that is who it was put on.. but like I said either do it or dont! Reduced rating since even in your below comment gave no explanation or a way to contact you!

du
Review №27

Pretty good to be honest. The people there actually know what there talking about compared to most. The only thing that makes this a 4 star is the prices. There a bit high for what your getting, but it really depends on the part. Some are outrageously overpriced and you can get it cheaper online and there are some parts that you cant find a cheaper place then here.

jo
Review №28

I would like to thank Mike the store manager and his crew. They went over and beyond to help me make sure my customer was able to get their vehicle by the end of the day, by getting parts needed to fix her car, even though the parts never made it on the afternoon delivery. Thank you John Monro Brake Store Manager.

Ma
Review №29

Mike is probably the best manager at an auto parts place ive dealt with...5 years or so now. Never let me down. Best store hands down

Ki
Review №30

Very helpful.

Aa
Review №31

The employees were very helpful

Li
Review №32

The guys were very helpful knowledgeable and helped us get the right parts that were the perfect fit I totally would recommend this place and it helps its open late on weekends.

jo
Review №33

The service was great and fast

Ca
Review №34

I love this place- stopped in this morning on the way to work as both headlights had problems--they put in the headlight for me and I was on my way in less than 15 minutes. The price of the headlights were cheaper than Walmart for the same thing. They are very customer service friendly and I feel totally trustworthy!!

Da
Review №35

Expensive and poor customer service. Dont waste your time just buy whatever you need online

Ro
Review №36

Employees where very understanding and allowed me to change out my sons starter in their parking lot. His car broke down and we where from out of town. Thank you guys.

Da
Review №37

Their very helpful, and I saved 20 bucks with my membership today! Would definitely recommend this place for quick help!

FL
Review №38

Great staff and large inventory. Parts are available for order and next day pick up. Theyre open late, even on holidays.

Pe
Review №39

Once again they came through for us they had the part we needed in stock the representatives were friendly and helpful they knew what we needed and we were out of there quickly

Vo
Review №40

The guys who work here are very helpful.

Ta
Review №41

Great manager. Very knowledgeable. Get the parts you need right the first time

Ca
Review №42

Always has what we need at a fair price.

De
Review №43

Excellent service

Mi
Review №44

Great staff. Very knowledgeable.

As
Review №45

Always friendly and attentive. Very efficient when checking out. Always go here for smaller parts.

Ma
Review №46

Helpful and friendly.

Mi
Review №47

Friendly, helpful staff. Nice, neat, organized, clean store

Ne
Review №48

Amazing service

Jo
Review №49

Guy who looked up my vehicle sold me the wrong size wiper blades. It was for my wifes car and I picked them up on my way home. They were literally too big for the windshield, hung off the sides. Even if he told me the right size and I grabbed the wrong ones he could have been adequate at his job and told me so. People just dont seem to care anymore. You can take some pride in what you do. If your disappointed that youre working at the auto zone, being bad at that should not make you feel better.

To
Review №50

I always go to this one. Good people

Mi
Review №51

They didnt have the part I needed and it was going to be too long before it would be in!

Da
Review №52

Good service, prices

Je
Review №53

Was very helpful with everything that I needed and gave great advice

jo
Review №54

Always have what I need on site and good prices

Ph
Review №55

Found just what I needed and they I stalled it for me

Jo
Review №56

Had what I needed and confirmed that I was getting the correct item.

Kh
Review №57

Helped me replace battery and headlight. Very helpful and good prices.

Br
Review №58

Great place for shopping for auto parts and they r great ppl

Pe
Review №59

Good staff, prices are a little too high.

ke
Review №60

Great place to buy autuparts and anything else needed for a vehicle. Great customer service

Am
Review №61

Staff is very friendly and always willing to help

Pa
Review №62

My roommate scott had to get some spark plugs and the tool to put them in and take them out with from here and he had to return the tool to attaches to the 5/8 ths socket on back because it was not the right fit for the socket.

We
Review №63

Helpfull staff, seadched for correct part until he found it, took a while but he didnt give up

Ch
Review №64

Good people with knowledge about your vehicle.

Je
Review №65

Always a pleasure

ja
Review №66

Love spending money here lol

St
Review №67

They always have great advice and willing to help solve your problem.

Al
Review №68

They always have what I need

Da
Review №69

Best auto store to get parts.

Da
Review №70

Needed a new battery. Part was in stock, & they installed it for me, which I like.

Lo
Review №71

Knowledgeable, and installed new blades

Th
Review №72

Good prices decent service

R.
Review №73

Good prices, knowledge fair to week.

Ra
Review №74

Helpful all the time when you need it

Ta
Review №75

Got parts hopefully the right ones

Be
Review №76

Helpful and knowledgeable staff.

Ha
Review №77

You lost anything from your car or mind .... You will find here ... With a little help of some friends. Thanks!

LO
Review №78

Did not have part we needed but offered to get it late the next day. We went across the road to Kelloggs Napa as the clerk told us they would have what we needed .

Re
Review №79

Very helpful staff!

Ad
Review №80

Knowledgeable and helpful staff, free car computer reading as well as battery and alternator checks.

Da
Review №81

I wouldnt go any place elsewhere to get my parts.

Mi
Review №82

Little pricey, but always good service.

Va
Review №83

Got what I needed in and outThe way it should be

Es
Review №84

Great service.

Li
Review №85

Great deals.

Ti
Review №86

Always friendly and helpful

Mu
Review №87

Good people

Br
Review №88

Quick in and out

Pa
Review №89

Had to wait in line for a while

Mi
Review №90

Personal

St
Review №91

Talk about a RIP off.

An
Review №92

Good management

Wi
Review №93

Iike all the rest

Ma
Review №94

Very helpful

Me
Review №95

Very helpful

Da
Review №96

Very helpful

Mi
Review №97

Ok

Mi
Review №98

Great

Er
Review №99

Or parts

Ha
Review №100

Awesome

Information
10 Photos
100 Comments
4.5 Rating
  • Address:3839 West Rd, Cortland, NY 13045, United States
  • Site:https://autozone.com/locations/ny/cortland/3839-west-rd.html?cmpid=LOC%3AUS%3AEN%3AAD%3ANL%3A1000000%3AGEN%3A2932&y_source=1_MjQ3MTY4OC03MTUtbG9jYXRpb24uZ29vZ2xlX3dlYnNpdGVfb3ZlcnJpZGU%3D
  • Phone:+1 607-753-7677
Categories
  • Auto parts store
  • Car accessories store
  • Car battery store
  • Tool rental service
Working hours
  • Monday:8AM–8PM
  • Tuesday:7:30AM–9PM
  • Wednesday:7:30AM–9PM
  • Thursday:7:30AM–9PM
  • Friday:7:30AM–9PM
  • Saturday:7:30AM–9PM
  • Sunday:7:30AM–9PM
Service options
  • Curbside pickup:Yes
  • In-store pickup:Yes
  • In-store shopping:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
  • Wheelchair accessible parking lot:Yes
Planning
  • Quick visit:Yes
Payments
  • NFC mobile payments:Yes
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