Alex just saved me $500+ dollars, dude deserves a raise! Went to the AT&T on 9th st with a service issue. They looked at my phone for 2 minutes and told me my 1.5 year old phone was too old and needed to be replaced. I decided to get a second opinion and met Alex at the 4th st store. He was extremely knowledgeable and diagnosed and solved the issue almost immediately. Ended up being a miss-configuration in my phone settings and I just needed to replace the sim card. Instead of trying to sell me a new phone he actually spent the time to fix the issue. could not be more grateful.

Alex spent over an hour helping me get my phone activated. I had ordered the phone and service online but had difficulties getting it activated on my own. He was very patient and didnt give up even though it was quite challenging. He made several phone calls to their various service departments and made sure everything was in order and working before we left. I highly recommend. Tip: dont try to do it online. Just go into the store.

Great to be able to talk to a real person who has real experience with the devices; makes you realize how totally lame all the online service really is... Mason was particularly helpful, even tho he couldnt provide me with the phone I wanted. Thanks!

Came in with my daughter to switch her plan from Verizon to AT&T and get her a new phone. Nate was super helpful in getting the best plan at the best price plus a good phone she could afford. He spent a lot of time helping us get the Verizon plan canceled. Verizon doesnt make it easy to switch! Great customer service all around. Thanks Nate!

I’ve been a customer of AT&T for many years. I have been happy with every purchase I have made over the years. I’m overjoyed with my recent purchase at the 4th Street location. The atmosphere of the store and the friendly service was impeccable. I found Nate a joy to work with and he was knowledgeable about all the products. I knew what I wanted going in and he made it possible. Mason finished up my phone purchase and I was impressed with his attention to details. I can be a tough critic when if comes to service. However, the service seemed to come naturally. Keep up the good work! Nate good luck. 👍🏻🍀

Mason was super helpful today. He helped me seamlessly set up my new iPhone SE. I was in and out in no time. Plenty of parking. Not at all crowded on a Friday afternoon.

This AT&T store has unparalleled customer service! They are extremely friendly and go above and beyond! I will definitely be coming here if I have any phone service needs. I highly recommend this store to anyone who needs assistance :)

Came in after DESTROYING my phone. Nate took the time to show me what phones where available and what would work best for me. He noticed that I had an absolute need for a wearable device and helped me pick out and order the perfect watch. Highly recommend going to see Nate if you need anything from At&t.

I had a nightmare situation because I have a unified account with AT&T and Direct TV. I would say avoid this situation at all costs but if you live in the country you may not have a choice. I needed to do something that should’ve been simple but instead it was impossibly frustrating. Alex managed to help me figure it out all the while helping another client who was in a worse way than me (they had been on the phone with AT&T for who knows how long)… Alex handled both of us simultaneously like a champ. No way I could do his job…I hope they pay him well and I hope customers are nice to him; this is a hard job very few good workers want to do it in a pandemic/post pandemic world where people are at their worst. Be nice people!

This store was extremely helpful. The associates were knowledgeable on all of the products and services and they truly helped my family find the right phones/plans for us. Alex and Nate made the phone shopping experience great and I highly recommend this store.

I bought a new galaxy S21 at this store. Alexander is the manager and helped me out. He was awesome. Super fast, polite & ready to provide all navigation of transaction easily.If you need to buy a phone and get all the protection gear & amenities this is the place & Alex is your man.

Mason L weve been into this store several times and hes always been more than accommodating and solved every issue weve had. Above and beyond great attitude, give him a raise!

There was a wait but very much worth it the Manager Alexander was awesome and I’d travel to that AT&T anytime he answered all our questions and got us the phones we wanted and listened to our needs

Very helpful and nice. Made sure I had what I needed while answering any questions I had. Alex and Nate were very helpful and gave me the best options to choose from

Nate was very helpful as well as friendly. Made it a very easy and speedy process with getting new phones. Go see Nate!

Nate was extremely kind and helpful and went out of his way to make sure we got the best deal!

SUPER PROFESSIONAL CUSTOMER SERVICE!!! Mason and Alex were great to work with and answered all my questions. It was the best experience I have had when having to replace my phone. THANK YOU!!!

Brandon is amazing, funny, and easy to talk too. He’s super helpful, and always takes the time to explain everything and answers all my questions. I drive from Newport to Corvallis (because the Newport store guy is always cranky) to get Brandin’s help. He likes his job, and it shows.

Mason and Alex were a great help today getting our phones figured out!

Nate at the 4th street store was the absolute best! Super helpful and funny as hell

I upgraded my phone at this store. Nate was the one who helped me and he was new there. Even though he was new the experince was smooth and he was very nice! Even though their systems were crashing every few minutes they were professional and made it into a humorous scenario. The manager (I cant remember his name) was very professional and knowledgeable. Even though he spoke very fast, he was to the point and happy to answer and my questions I had; which I appreciated. After reading other reviews about this store, the negative reviews are due to impatient people. If youve worked costumer service before or have any respect for service workers you will have a plesent experince. Youre buying a new phone, its not going to take just 5 minutes.

Mason and Nate were very helpful in getting me set up with a new phone!

High pressure sales techniques, lack of transparency, and manipulation by staff. Do no recommend.

Such an amazing helpful store! This will now be store I go to for anything! Not only did Brandon help me with our plan but also was willing to give me the info I needed to go back to another store that had messed up so that all I had to do was give them the information

Nate and his coworkers were very helpful. After 9th street att refused to help me twice, Nate was able to help me with my account. Highly recommend going to this att store.

I just wanted to say thanks to the two guys that helped me out and I wanted to say thank you to Alexander and Nate they were very helpful and they are very good they’re a lot better phone coming in Verizon T-Mobile and Sprint and stupid Xfinity mobile

Happy friendly staff bit of trouble finding the entrance due to location

Nate was exceptional and made out transition easy. Corvallis is out favorite store.

Nate was super awesome and very patient with my mother and I. He was so kind and helpful to others as well. Thanks, Nate!

I get it, youre understaffed and overworked. Still not a good reason to be terse to someone whos doing their best. My phone replacement happened about a month ago and Ive tried multiple times to come trade in my old phone only to find the store closed with the single employee on lunch break (3 to 4 pm is a bit late for lunch), I work 6 days a week, approx 60 hours, so it hasnt been easy to find time to come in. Finally I am there when an employee is actually working and he tells me I will not get my trade in value since it has passed the 30 day mark. I explain my situation, along with the fact it has been less than 30 days since I activated my new phone and I have tried repeatedly to make it in on time, please give me a break. The man became grumpy with me instead and was not willing to try to do anything. I left, accepting my L, once I realized how little this guy cares about his customers. Sorry to so terribly inconvenience you, I will make sure to switch to another carrier after this contract is up.What happened to customer service these days? I would never behave this way at work, quite unfortunate.

Nate was very helpful and fast at his job

Great service, Nate was very helpful.

Absolutely amazing experience here every time! The manager Brandon always goes above and beyond to see that our needs are met! Highly recommend!

Dont go to the 4th St. store. Brandon, the manager there, is a belligerent nightmare. He talks so fast your heads spins, and hes so busy yammering on incoherently he cant even process plans properly. We have had 3 mistakes on our billing cycle because he promised us discounts that he didnt actually apply to our account. SAVE YOURSELF FROM ENDLESS PHONE CALLS AND HEADACHES AND GO TO THE 9TH STREET STORE. Or Verizon... honestly just go to Verizon.

This is a nice little AT&T store. They dont have lots of working models in the store but it a good place to get the physical feel of the phone you want to buy. As of 3/3/20 they have the Galaxy s20 on psedo display (The phone and weight is there but no circuity). I bet you can find better deals else where but this is a certificated vendor if you want something a bit closer to the source.

Brandons customer service was excellent. We came to him with a difficult problem. We couldnt solve it in the first visit, so he rescheduled with us and set a time for 24 hours later for us to come in. He quickly identified our problem and gave creative solutions. I could see him closing big deals. He has great technological skills and people skills. I recommend him for a promotion, raise, or more funding for his branch. Great guy.

Go see Brandon- he is a superstar and can help with anything especially if you are techno challenged.

Nate is great, friendly service

Wonderful staff. Great service. I was happy.

Brandon OConnor was a gem and a diamond in the rough to work with this week. Everytime I have come in he has been friendly and willing to work with me on anything. He makes for a great face for the company at&t. Thanks for being awesome.

By far the BEST customer service I have ever had. Art and store manager Richard were both amazing. The both went above and beyond. We will drive from Albany to Corvallis just to go to that store. Everything was broken down and explained to us. Thank you for being great!

Brandon was an incredible help to me and my husband this past Monday. We were from out of state and bought 2 new iPhone 10s in Portland and needed to have them set up better. We have had an ATT phone plan for almost 25 years. He very patiently set us up with nothing to gain from the transaction. He was the best ATT store person I have ever dealt with.

Brandon,Jeffrey and myself Tiki Matusak really do appreciate your hospitality. Brandon your all time excellent service in these times especially was so awesome. We will never forget you and how much help you were, God Bless you bro and keep you and yours safe through this trying time.Thank you againJeff & Tiki Matusak

Brandon is completely knowledgable, saved me money, and was really funny. I actually had fun changing my plan.

The manager was amazing, super friendly and extremely helpful! Even though I was super upset my phone was destroyed he made everything super easy and helped us get great!!!!

Wes, the ATT rep, was terrific. Clear and efficient.

Second unpleasant experience at this store, pushy with sales and reluctant on most other things. Told me they are not tech support and on my first trip there they lyed about the most inexpensive phone at their store.

Brandon was fantastic. Really knows his stuff and Uber helpful!!

Westly helped me pick a new phone to replace my ancient iphone and a few days later after it was shipped to my house, I came in and he set it up. No problems.

Best customer service I have ever had. Brandon the Store Manager really knows his business!

My husband and I came in from Canada to do a SIM card swap and a go phone and the person who helped us was amazing. She was fast, efficient, with great customer service skills. Thank you Isabelle!

Ask for brandon. He is the best employee ive ever met at any at&t store. They should praise him.

By far the best Att store that I’ve been too ever - and I’ve been to a few. The staff here are super knowledgeable, chill, outgoing, friendly and go out of their way to help you. Erin the store manager helped me on Christmas Eve morning with a phone swap and she was great to work with. Good customer service seems like a dying art form but it’s people like you who care and go above and beyond that keep it alive. Thank you! Ps I’m not one to write many reviews but it was well deserved here.

Wes and the team were very very helpful and patient with me and made sure I got the best deal possible on the right phone. Awesome service.

What a jerk who works here, google says they are open until 6pm. Also on their door it is printed that they are open until 6pm! But this worthless POS wants to tell us he closes at 5pm. Who is letting these lazy people decide their own hours instead of doing what the store has posted. If their hours are changed then change it on your building.

Robert helped me get a new account set up with multiple lines and services. They even helped entertain my children while we were there! Robert is professional and friendly. Ill be doing all my phone/wireless/tv business with Robert at at&t from here on out! Thank you Robert!

Brandon was very helpful! Worked well with us! Lots of great advice!

I had the best experience I’ve ever had getting a phone here. Wes went out of his way to give us great service, stayed late to finish us up, and was generally just awesome to work with .

Had a great experience dealing with Brandon OConnor with our new phone plan. Knowledgeable and very helpful.

Loved going here, they made it such a fun experience!

The manager was awesome! Friendly, knowledgeable and great customer service skills.

Isabelle and Chris made the process of trading in and upgrading my phone painless as possible. They were very kind and knowledgeable, I was definitely surprised by the service and their goal to keep me satisfied while doing everything they needed to keep their store flowing. A word of advice for future customers of AT&T, please disregard the store on 9th st in corvallis. You are not their friend and they have no integrity, youre just another sale and face where as at the 4th st location you, your time, and satisfaction is key.

Clean. But I feel that the employees were not very excited about their job or doing more than making sales.

Went at 2 pm on a Tuesday afternoon. Doors were locked, no hours posted on the door. Hours online said should be open until 8 pm. Never receive adequate help on anything in a timely manner.

My experience with this store, and specifically Andrew was amazing! I was reluctant to try another AT&T store after my experience with the store on 9th St - you can read my review of that if you like. I wanted to replace to iphones and first went another retailer in Corvallis and was told that there wasnt time to get everything set up and convert my phone and my wifes - I was told it would take approximately 2 hours and the store closed in 90 minutes. Discouraged I tried the store on 4th and was greeted by Andrew. The service could not have been better, Andrew got everything registered, activated and converted - in about 35 minutes! I have never been more impressed by the customer service and genuine enthusiasm for helping me. Ill return this store with every thing to do with my phones from now on.

I go to this store instead of the corporate store on 9th. This store has good friendly staff that go out of the way to help you. The store on 9th treats customers badly.

Went to get my phone number changed and my data wasnt working after so i go back next day and they say it could take a couple days for it to work well its been a week and nothing happend. Basically the guy that told me that which is the manger (dont know his name but hes a red head) is an idiot. Go somwere else.

Employees went out of their way with pleasantries, helped and happy about it

AT&T is mediocre and did nothing to keep my business

Nice

Great customer service

Not the best service