Great choice of products, very competitive prices, efficient, competent and friendly staff. I highly recommend Luxus.
We love our counters….The guy who did the template was great as were the installers, everyone was nice, neat, courteous and professional. Our Quartz counter looks awesome, I will be recommending Luxus to family and friends
When we first ordered our granite everything was great,we were told that day that they would do the template on January 2 and would install the granite on January 8. We rushed to get everything ready,on the 2 the tech showed up to do the template and he was fantastic,,he was very helpful and knowledgeable.we were very excited about everything. On the 8 I took the day off to be there,they called around 930 am and told me they had an opening on the 9. When I talked to Adrian she told me they had me scheduled for Friday,,when I told her she had told us it would be on the 8 she said I was mistaken and there was nothing she could do. We are redoing the whole house and still have 2 bathrooms to do but I will it be going back to them,very dissatisfied with the service
Luxus did a really good job. At first we had some issues with my cabinets but the group of installers were able to help me solve the issue I was having and also make the most professional work I ever seen. Keep up the excellent job Luxus.
This is the first time we worked with Luxus Marble and Granite. From the moment we met Nikki in the office until the final install by William and Mario we couldnt have been more satisfied. Nikki is a wealth of knowledge who was able to guide us to the perfect slab at the beginning of the job while William and Mario were very professional during the installation.
I shopped numerous stores looking for the perfect choice for my kitchen counter tops and I chose Luxus. Nikki was by far the best salesperson... she took her time with me walked with me through all the slabs of interest and quoted me prices for all. I left and wanted to go back the next day to think about my choices. I returned and Nikki was AMAZING from start to finish. Upon installation the initial slab had a crack. John, Manager came out to view the crack and John assured me they would have an answer the next day.. they did and a new countertop was put in! It’s beautiful! The customer service I received was outstanding. Nikki and John were both professional and pleasant to do business with!
Quality product and customer service!
Wow!!!! What a great experience at Luxus. The people are great, selection outstanding, service par excellence and pricing competitive! The two women up front, Lori and Adrian, are wonderful. They are super pleasant, very helpful and knowledgeable. I honestly dont think that Adrian has ever had a bad day as she is always upbeat and positive. Jeff the template guy is knowledgeable and efficient. Knows his business, gets in there and does his thing. I was amazed at the high tech..I honestly thought these guys came in and take physical measurements so very impressed with the laser technology apparatus. The installers, Leo and William, were also terrific. They showed up on time and knew what they were doing. They problem solved on site which is great as things dont always go as planned. Just a great overall experience. Luxus did what they said they would do when they said they would do it. What more can you expect as a consumer. They were also very flexible with scheduling times as I had to cancel one appointment and requested a time slot for the installation which they honored. Great job Luxus ...you do Rhode Island proud!!!
I worked with Luxus for my kitchen counters and they were a dream! They used a laser templating system to get the counter to fit snuggly up against the wall leaving me with a perfect fit. The installers were on time professional and knew what they were doing...10/10 would recommend to a friend
I had my counter tops done at Luxus Marble & Granite and got nothing but the best. The office crew is knowledgeable in every aspect. The stone was stored in an open warehouse that was well lit and this was wonderful for it was raining the day I went into select.Chaen the template was great with many ideas.The install crew did a great job I cant even see any seam, but there is one!I recommend this place 100% :)
I went to Luxus on Saturday and had the PLEASURE meet Nikki! She was so pleasant, knowledgeable, and patient. I am having a very hard time deciding on a stone and she was so helpful and kind. THANK YOU NIKKI!!
Everything was great! We had no issues and everything went so smoothly. Completely stress free. Thank you!
A team from Luxus arrived and installed our counter tops with great attention to detail. They spent the time needed to make a seam perfect and barely noticeable. Overall we were pleased and would recommend Luxus to anyone. Great Job!
I spent 4000 on the last countertop and I wanted to replace my bathroom vanity countertop . I spoke to jon who said he would help me but would not return my phone messages .plus the woman in the office never called me back like she said she would . Horrible communication. Ill be taking my business else where
Salesperson continually bypassed us as the contractor and would call client. Raised price significantly after deposit from quoted price, never let us know until final bill. Told us we were not their client even though they were billing us. I will never do any business with them again, and would discourage any contractors from sending their clients to them.
Beautiful selection, Great service, install was very quick (only 2 hrs!), highly recommend!!
Exceptional customer service from great selection to in-house measurement to installation! This place does not disappoint!
The company did not give me what they stated they would. 1.) We had to pick a different slab the night before the install and it was 2 weeks after it was paid for already. Instead of offering a similar slab they seemed to want me to change to a different color, probably something they had in stock rather than what we wanted. It took over 8 hours and multiple calls for them to get back to me for a selection for the new slab. I would want to think I was a priority since there was an issue but I did not feel that way after 8 hours. 2) the template was done and the installer told me how the granite was going to be cut and then drew me a picture to show how the grain would flow. The granite was installed in the opposite direction and was contrary to what he stated would be the best way for the granite to flow. I guess they dont document very well what they said they were going to do when the template is created, Make sure you get everything documented so you can have retribution. 3) Upon notifying the company of my issues. it took over a week for them to respond to say sorry.. Not very good customer service.
I went back to Luxus to get granite for my bathroom vanity after 4 years because they have wide variety of stones and provide excellent customer service. The staffs are very friendly and patient to listen to all our needs. Every was installed well and on time. Strongly recommend them for your future needs.
We are so in love with our new granite countertops in our kitchen! Adriane, the templater and installers were all very pleasant, helpful and very knowledgeable and we are very happy with our decision to purchase our granite through Luxus. My only recommendation would be to offer hours outside of the standard 9-5 and to have more than one associate on Saturday mornings (or make Saturday mornings appointment only). Our first visit to Luxus was very rushed and we shared our time with about 3 other families.
Love how my bathroom turned out and how much like marble my counter tops look!
I cant tell you enough how impressed I was with your quick quotes, questions answered, rescheduling of templating and install, sales people (Adriane) and installers. I have been recommending everyone to Luxus. Thank you Luxus!!!
Quite the experiance, we shopped around and found Luxus the best by far. Adrienne was a huge help and we got two beautiful remnants for the baths, and full slabs for the kitchen and island. The time she took with us was extrodinary. The installation is perfect due to the accuracy of the professionals using the laser and the masons in the cut room. The tour of the water jets and finishing processes was top shelf. The service was as fine as their best marble.
Sale associate was very helpful and the installers were extremely professional and polite.
Nothing but professionals!! From sales to template and then the install... Luxus has a customer for life! Thank you Luxus.
The staff is lovely and accommodating, the installers were extremely polite and efficient and the price was more than reasonable.
Awesome price, knowledgeable staff and excellent installation would highly recommend this company.
From start to finish these people are A-1. Thanks Adrian.
I had a very professional experience dealing with this company for my first granite installation. Compared to other companies that I have shopped around with, they listened to my needs and delivered. I would return to this business for any future stone projects. Highly recommended.
Great experience from start to finish, great people and quality - thank you!
I am so glad that we checked out Luxus for our first ever home renovation. My countertops are beautiful and we always receive compliments. They were the absolute best to work with.Ricardo the owner, asked all of the right questions from the very beginning, listened to our concerns, made amazing suggestions ( we love our silgranite sink ) and helped us to truly understand the entire flow of our kitchen. He saw our vision and helped bring it to life. He went above and beyond and never once made us feel pressured to buy.I would not hesitate to recommend them to family and friends. I look forward to using them again for our bathrooms renovation !Thank you !!!!
We have wonderful services and quality of workmanship with a speedy turn around. All of the material is held indoors with a large selection.
Great experience! Would recommend to anyone!
Great customer service and a very friendly staff. Thanks Luxus.
Had a great experience with Luxus! Ordered soapstone for my counter with an under mount stainless sink. It came out fantastic! The seam work was unbelievable. Cant even tell its there!High recommend them!-RTH Cranston
We got a blue pearl granite countertop and it is stunning. The template was done with a computerized system and the person doing that was very knowledgable and considerate. The two men installing the countertop were polite, pleasant, and did an incredible job. They paid careful attention to detail and took the extra time to do a perfect job.
Nice place
The worst service ever. I just walked out right afterward.
Great service!
Great job!
Super professional team, first class work, in record time. Service 5 stars.