They went above and beyond to help me get what I wanted! No hassles or no frills. Just helpful American business people. They had no problem staying past closing hours to make sure myself and two buyers could close out properly. Very easy to work with & soundly asked me legit sale questions as if i mattered! AJ was excellent and patient and he went all out to make sure I left happy and in an amazing car! Megan and Dan (manager and finance director) were very efficient, honest, and kind. We will be coming back to Brilliance.

I have been leasing cars with Brilliance for almost 10 years and have made previous purchases. I chose to buy out my lease this month and am very happy with the process as well as the rewards that Honda was able to offer me through their financing. Darrell made my purchase a great experience due to his attention to detail and his friendly and professional nature.

I took my car to the service center to address a recall. I found them to be flexible in scheduling a convenient date and professional in fixing the issue. They even put air in my tires an d washed the car just as part of the service - a welcome surprise.

Ive bought a lot vehicles over the years, both Jason Watt my salesman, and Darrell Herbert the Finance Manger were great through the entire process. They are very knowledgeable and provided excellent customer service. I highly recommend them to anyone looking for their next Honda!!

Megan Deters (sales manager) and Matt Rollark were amazing and INCREDIBLY helpful in the car buying process. I bought a used car and they made the process so quick and easy. I filled out the credit app online the day before and was out of the dealership within 2 hours! I will definitely be recommending both Megan and Matt to everyone I know.

Evan is the most amazing sales rep any dealership could offer. Definitely well rounded nice and it’s about the customer not the sale !!!!

Eva is really efficient. She is such a reliable sales agent. Thumbs up.

Robert was great at helping me find a car that fit all my needs! The process was quick and simple.

Nice people, good vibe, and at least they had one decently priced car in a world with few of those these days.

Let me add to the very positive reviews of Brilliance Honda. My leasing experience with James Keefe was pleasant, efficient and respectful. He listened to me, answered my questions and spent the time I needed to make my decision.I felt that the entire process was made transparent and thus felt confident in signing another lease. I have also found the service department to be very competent and easy to work with. I would not hesitate in recommending this dealership as it strives to provide an excellent customer experience from beginning to end.

I called today about an issue I wanted clarification on about a warranty I purchased on a Jeep a bought from them in 2017. I explained to Dan Smitht the situation and informed him about my knowledge of the warranty expiring a few months ago. That wasn’t my issue. I was wanting clarification on the Jeep Dealership telling my I had a Canadian vehicle and the wouldn’t and couldn’t service it. I was told by their manager at Anderson Jeep that extended warranties didn’t cover Canadian cars. He informed me to reach out to Honda to find out why I was sold a warranty I couldn’t use in the first place. Dan was so very arrogant and rude to me. He asked me why was I even calling since my warranty was expired anyways. And told me the information I got was wrong and instead of explaining to me about Can/Am vs Canadian vehicles, he just spoke to me like I was dumb and didn’t matter since I was no longer under warranty with them. I ended up calling the actual warranty place and received valuable information and called Honda back and spoke with Laura and Darryl who were so helpful and nice. Darryl explained everything to me and I’ll be making a separate good review just for him. But due to Dan, I’ll never recommend Honda to anyone because the experience was just that bad speaking with him. When running a business, you must treat your customers with respect. I’ll be going else where to purchase my next car.

Rob is the best! Definitely ask for him when you are looking to purchase your next Honda. He and the staff at Brilliance Honda are the best in town. Highly Recommend.

Jeff Fournier, you are #1 in my book! Folks, if youre out shopping for a car, look no further! I showed up at the dealership less than hour before closing. Jeff and the Financing Staff at Brilliance Honda really went above and beyond to ensure that I would be able to drive home my new car that evening. I never felt pressured and better yet, I felt very satisfied with my purchase. Thank you Jeff. Your kindness really helped take the sting out car buying! . Highly recommend!

Friendly from time I brought my car in until I picked it up. The cost was the same as the independent place down the street. Had questions for the technician and he answered all of my concerns. When I asked they said most of their techs have been there for 15 + years. Always buy Honda and Ill always keep coming back. Great service.

OMG I got the BEST DEAL on my new lease! Today I tagged along with my brother who had questions about his lease. Max Ring provided such excellent customer service that I inquired about a lease of my own. He listened to my needs and showed me exactly what I wanted. Max gave me an unbelievable offer. I couldnt passed it up.!!! We left Brillance Honda with 2 new cars. I will recommend Max Ring to my family and friends--go see him and tell him Mary sent you. 😎⭐️⭐️⭐️⭐️⭐️

Amazing Customer Service! AJ really went above and beyond to deliver a quality buying experience. They were able to get me the best no regrets deals within 2 days! Ask for AJ!

Definitely the place to buy your car! They treat everyone like family and give you 110 percent attention! We have always loved working with Kevin Keefe and now we have an extra bonus with also his son, James Keefe, helping us! We wouldn’t buy from anyone else!

Took.my car to have it serviced, did a good job, I was in and out quickly. Never bought a car from them, so I cant give a review for buying a car from them. Friendly staff, clean and well organized waiting area.

Hector and the rest of the team were awesome! They didnt have the original trim I wanted but Hector pointed me to a different one that he thought I would like. I love it and am very happy with my purchase as well as the excellent customer service I received! The team all talked to me as if we were friends, probably my best car buying experience. Thanks Hector and everyone at Brilliance!

Great experience! All involved were professional and caring from start to finish! This will not be the only car I purchase from them! From Jay to Jeff and the financial manager! One of the best experiences Ive had in my 30 plus years of purchasing cars!! Thanks

We were very impressed by the ‘no pressure’ dealings with Tyler and everyone at Brilliance Honda. We felt we were able to make our decision without feeling pressured by sales or finance. Thank you for this experience. We’ll be back!!

I am very happy with my experience and new car. Matt Rollak was so personable and easy to work with. I highly recommend Brilliance Honda of Crystal Lake.

We were very serious in purchasing a vehicle from Brilliance Honda. We had a concern with the way the car started and wondered if it was due to a battery issue. We wanted to see if the dealership would be willing to ease our concern prior to signing purchase agreements by swapping out the old battery and confirming it was just that. Note, when we first visited the dealership last night, the sales associates had to jump the car to start the vehicle, hence where our reservations came from.However, rather than being politely told that this could not be done, Warren C., sales manager, treated us like an inconvenience and belittled us by referring to “skeletons” in my husband’s head when we voiced our concern. He also proceeded to make our concerns sound idiotic in nature because we were questioning the reliability of a “new” car (it’s a 2015). When I made it known that I did not appreciate the way he was treating us, he basically pointed us to the door. We ended up walking away from the car because of his treatment. While walking away, I overheard him tell the sales associate, Matt R., “sorry buddy”. If I were Matt, I would also be upset because he cost him a sale for a very unnecessary reason.

Absolutely mis-represented a used vehicle and caused me to waste an 8 hour round trip drive, not to mention the time, money, and other inconveniences! Utterly ridiculous after the many pointed questions I asked about the vehicle. Robert in sales should be absolutely ashamed of the job he failed to do here. I was very specific and he was either very incompetent or simply incapable. I’ll leave you to decide. I take absolutely no joy in writing this negative review, but the truth must be told to help others avoid the same fate!

Everyone there was friendly, and very helpful. Jason was great at meeting our requests and fun to work with while looking for the right car.

Seriously one of the easiest and best car buying experiences ever! They had the vehicle I wanted at a very fair price....However, even more importantly Matt D and Vince made the process as smooth as possible. We drove from an hour and a half away and we were in the dealership less than an hour from start to finish. Thank you for showing that car dealerships can indeed set the bar high when it comes to customer experience and value! Check them out for your next vehicle need and tell your friends! Thanks guys!

This is the best dealership I have dealt with. I have purchased multiple vehicles from this dealership. My most recent purchase (7.21.21) was fantastic! Thank you to the wonderful salesman (Robert) and finance manager (Dan)!

Rob was phenomenal and incredibly pleasant to deal with. I had an odd situation with my drivers license due to the pandemic but he was very patient and thorough with helping me out and getting me into my new 2021 accord sport 2.0! This is my 17th car and I would rate my experience with brilliance Honda number one. I also had a very pleasant conversation with rick and vince about life in general. Laura at the front desk was very helpful. All in all from start to finish it felt like I was being taken care of by family members. My girlfriend is going to be in the market for a car in fall and we are going to brilliance Honda!

The experience at the dealer was great but the bad came after. i gave a $500 deposit so they would hold the car that I was buying because i was coming in out of state, I never used the deposit toward the initial down payment and was told that I was going to get it re deposit back in to my account which never happened, every time I would contact the sales person he said that dont worry itll get deposit this week or some excuse but I never got it and being that I was out of state I couldnt really go in and get in person so eventually I just gave up and took it as a loss, I never posted about this even thought it happened months ago but today was the last draw. I purchased an extended warranty that covered my windshield and the sales guy when he was explaining the coverage mentioned that any cracks under 6 inches would get sealed and repaired and anything over the 6 inches they would just replace it, come to find out today when I read the contact because I needed to make a claim it stated that any damage over 6 inches would NOT get repaired or replace. I know its my fault for not reading the contract while signing it but I shouldnt have too if the person was honest and didnt lie about it. any future buyers just be careful and read everything before signing and also if you make a deposit make sure you get it back or use it toward your purchase because they dont seem to be very honest with some things.

My experience:Do not buy cars for them, worst customers service ever. I purchased a Toyota Prius a year ago, with minor dent problem and they said will take care of it ( they will call me back when parts will be shipped) I never got call back!In 6 months I paid off my loan and I should get back my money ( from GOP insurance) believe me or not I never got anything from them.Unprofessional customers service . all “their best “is just to selling you a car. That’s it. Highly not recommend this place . Stay away.

I called three times to get a replacement engine for my ridgeline. Twice I was transferred from parts to service. Why these two departments cant work together to supply an accurate quote without your customers doing the leg work I dont know but they gave me a 3 year 36,000 warranty for $6000 I called back to get things in writing and scheduled the appointment but it took a full week and a follow-up call to finally get a response from Ted for $10,000. Needless to say they do a good job plastering Brilliance on their signage but fall short in service.

My whole experience was top notch. From the minute I walked into the dealership to talk about buying a car until the time I left the dealership with my new CRV. The whole experience was 5 stars.

I had the pleasure of working with AJ to trade my car in. Simple. Fast. Friendly. Appreciate the fact he wasn’t pushy about anything like most car salesmen’s are! Definitely recommend this dealership to anyone looking for a vehicle

I won’t go into detail but we had a horrid experience with a different Honda dealership. We ended up returning the car after 5 days. And right after we came to Honda in Crystal Lake! Jeffery Fournier was the one we met up with. He was extremely experienced, very kind, personable, and we felt very comfortable. Since we had a bad experience else where he answered all my nervous and stupid questions with no hesitation. This was an absolute painless experience. 100% recommend Jeff!!!

This dealer went above and beyond to help me get a car in a time of need! They were so easy to work with and got me in and out while feeling respected and as if i mattered! Max was super helpful and patient and he went all out to make sure i left happy and in an amazing car!

Excellent service! We purchased a Honda Fit 7 years ago and had a wonderful experience. The service department has always been fair, honest, and more than accommodating. We knew we wanted to go back to Brilliance again when we decided to purchase another vehicle. Our salesman Jay Hawkins was on point with all our questions and concerns without being pushy. Darrell Herbert in finance was genuine and we left feeling great about our purchase. We love our new 2021 Honda Pilot! Thanks again Brilliance Honda! Highly recommend!

Came in on a Saturday was originally supposed to meet with Jeff but we were running behind. We were redirected to a very nice lady that showed us a couple of vans. We got to the first offer which we of course outright rejected because it’s usually not very good. After that first rejection the sales manager came over, sat down and pretty much sent us on our way. I happily left and bought a Hyundai Palisade which I was happy to put 8,000 down on the following Monday. Perhaps next time take some time with your customers instead of getting them out of your showroom floor because you don’t think they are going to be worth your time.

I had an oil change on 5/5/2021i never had the experience of having oil leaks. I have been calling the brilliance Honda manager I had no returned call. I will never go back to Brilliance Honda for an oil change they are using recycled oil and they did not install the filter under the car I spend $65 and paid extra money to fix it properly without using recycled oil.

Hector was my salesman? He took care of me and so did the finance team! Great people at Honda i recommend them and they will take care of you!

Every car i have bought is from here! Good cars and good customer service

This dealership has greatly improved over the years. It is a pleasure having my Honda serviced here with great service writers and friendly staff.Keep up the good work.Rob in sales is so good at what he does.Very genuine person who really cares about his customers.

I was very nervous at the thought of buying anything even semi-new. I worked with Jason as my salesman and I came in knowing what I wanted. He set me up in the 2016 HR-V I saw posted online. I had previously driven a 2000 Toyota Camry with almost 300k miles. I didn’t have full coverage insurance and at 8 pm at night, it took awhile to get ahold of one so he stayed late til we got it done. Unfortunately about a month later I ended up in a bad accident that totaled that vehicle. My insurance company basically settled for the amount I owed on the car (since Honda’s hold their value so well). Even before Honda Financial had their check from Geico regarding the ‘16 HR-V, Brilliance Honda and Jason set me up in a brand new 2020 Civic. I had originally gone to look and just make a deposit but instead they used the letter from Geico declaring how much they were paying and got financing for a brand new car. I was amazed! I highly recommend Brilliance Honda and Jason!

Jason W was an awesome sales guy. Totally accommodating and understood what my concerns were. I went to Brilliance because I had heard so many good things about this dealership compared to other ones in Crystal Lake. Highly recommend!!

Brilliance offers excellent service and pricing is one thing that none of the Honda dealerships in the Chicago Metro area have been able to beat. I have been getting all my 3 cars serviced at this dealership since 2012 with no regrets or complains.

It was a quick and painless process of purchasing a brand new CR-V. Would definitely return again for the future!

My experience was very pleasant and good customer service . I will would love to give great thanks to Roberto great person. I would send many more people his way. Enjoying my new ride Honda Pilot 💕

I went in thinking I wouldn’t be getting a different vehicle, but Matt Darwit and team went above and beyond to make it happen. Highly recommend! Thank you so much!

Jason called me early last week to let me know that Honda would buy my lease and get me into a brand new one for a lesser price. At first I was a little skeptical because it sounded too good to be true. Turns out, it was true and I was able to talk I to Honda on a Saturday Morning, test drive the car I had picked out and drove off with it that very same day. Brilliance Honda and Jason did a fantastic job with getting everything handled and getting me into a new car.

A well-knowledged staff, eager to work with you on just about everything. Highly recommend checking them out if you are looking to purchase a good vehicle.

Was chatting with Max about a car I really wanted on Thursday. He had me fill out the credit application and told me he would get back to me “Tomorrow.” I get a text Friday night at 11:15pm saying that he would let me know tomorrow (again.) Then I get a text at 9:49am on Saturday saying the car sold yesterday.I needed to know if they would hold the car until I was able to fly there to get it. If they had told me they couldn’t hold it that long I would’ve tried to make plans to get there earlier, instead I was lied to and then they sold the car on the day they were supposed to get back to me. Worst experience with a dealership I’ve ever had!

Process was EASY. Called up Honda on Tuesday and let them know I was interested in test driving a new civic the following day. They told me to come in and ask for Matt Rollak. I came in the next day, sat down and discussed what I was looking for and my budget. Test drove the car and set something up for Saturday to finalize the deal. Matt and the finance guy I worked with were great and made everything smooth and quick for me.

Great service. They’ve been nothing but honest with me about what needs to be done and have always taken stellar care of my vehicles.

Nice staff and helpful. Clean place went there for a recall and was told it takes 1:30 hours, it didnt take a minute longer. The waiting area is nice prepared with coffee, popcorn, TVs, working stations, and free great WiFi. The dealership is huge and many choices of cars.

I met up with Jim Infusino for sales and he was great with me. Very upfront and honest and answered and addressed all my questions and concerns. Very nice and personable man! He did not make me feel pressured at all during my time there. I did make a purchase and I must say, of the past 3 purchases I have made at other dealers, this was hands down the best and smoothest sale to date. I never once got impatient or frustrated during my visit and everything was processed in a timely fashion.I got financing done with Darrell H. and he was great too! Darrell was very thorough and treated me as an equal which I appreciated greatly as other people in the industry have been known to talk down or treat their customers with minimal respect. He never made me feel bad about asking questions and broke everything down to where it was clear and easy to understand. He worked within my budget and made signing a breeze. I highly recommend them and the rest of the team at Brilliance. The receptionist was also very kind and had a smile on her face the whole time. Will definitely recommend to others!

Good dealership! Have purchased a few vehicles here over the years. Got a great deal on a lease. Best part was, I didn’t even have to haggle. Max gave me a deal I couldn’t refuse. Dealer didn’t have the color that I wanted. They went to another dealer to get me the car that I wanted. Highly recommend Max and Brilliance!

No longer offer the same complimentary service as they use to. Get your new car elsewhere, where they appreciate the customer.

As good of a selection ad a dealer could have in the current shortage. Good prices considering too.

Amazing place to buy a car! Went above and beyond any dealership Ive ever bought from! Tamara was my sales lady and she was the best. I live in Rockford and she stayed in contact throughout the process with in email or text with me working nights. Accommodated my schedule and got the best deal for me. Highly suggest you check Brilliance out and ask for Tamara Holloway and tell her Joe W. Sent you. You wont regret decision.

They have no clue what to do about service ..nobody can follow up on each other ..its one or none.. if the person that was taking care of the services gone theres absolutely nobody else to follow up on it because they have no way of doing it apparently hate to use them but theyre the only ones close by

From my interaction with Eva in Sales to Darrell in Finance to the receptionist who processed my payment, I had a great experience at Brilliance Honda and would highly recommended them if you are looking for a car either new or used.

James K. and Sales Manager Jon N. took care of us and got us in some new wheels. They were fantastic to work with and will be back in the future!

First and last time visiting this dealership. Worst oil change service experience I ever had. Will not be going back.

Had a good experience. Great service. Been going here for the past year and a half. New bike, same Honda same friendly and professional service. Worth your time.

Very pleasant experience. James Keefe and Hector Arroyo were awesome to deal with. Price was better than anyone else in the area. Will definitely buy my next Honda from Brilliance!

As always above and beyond the call! Thank you Don Evenson and staff :) We have a 15 yr old Odyssey. It is in great shape because these folks go the extra mile to keep it that way. Truly appreciate their interest in keeping our mini van running perfect for the family!!! Great service, great quality and we appreciate your time and care.

AJ did a great job setting us up with a pre-owned HR-V for our kids. Would highly recommend purchasing your next vehicle here!

It was a awesome experience at the dealership. I got the pleasure of talking to Matt in Sales asking about the 2020 Honda Civic Hatchback they have in stock. I got there test drive the car and color I wanted, he went over some details with me. The offer presented was good and we moved forward. Vince on the Financial side went over everything in detail and explained it all in a super easy way to understand. Very nice clean dealership to visit and recommend going here for vehicle purchase.

I bought my car today and the experience was amazing. I would definitely recommend to friends and family and will come back for my next purchase. The GM Laurie was a gem and made this process a breeze. Her sales rep AJ who was very friendly and took his time to explain to me everything including setting up Apple Car Play. Also they have the best prices to offer.

Everything about the process, from sales to finance, was amazing! I highly recommend buying your next vehicle at Brilliance.

PURCHASED: 2013 Toyota Prius:I am a lifelong Brilliance Honda customer. I actually was a car salesman for Brilliance for a year. I know first hand the hard work the team puts into vehicles and service. My family and friends have bought vehicles from Brilliance Honda. All very happy customers. I continually go out of my way to recommend Brilliance Honda though I no longer sell cars for them. We need dealerships of integrity like Brilliance Honda.To me buying a used car is HUGELY stressful. In my opinion he process can be complicated, especially the financing. The folks at Brilliance Honda stuck with me right through a fairly complex deal that took some time to complete. Even though the deal took extra effort I knew for a fact that the used Toyota I was buying was a great purchase and would be reliable. Not a shadow of doubt. I know the mechanics are extremely thorough when inspecting and conditioning inventory.The Brilliance Honda sales team I worked with; Matt, Warren and Vince went above and beyond to make good things happen for me. I’m very grateful! Ill see you all for my next vehicle. Please look for the folks I send your way! Thank YOU!

Recently bought here and have no complaints, highly recommend Robert in sales.

Deceiving sales practices. Listing cars on their website for a good price and then refuse to sell them when you go in. Salesman didn’t even know which trim came in front or AWD. Walked out and will go somewhere else even if I have to pay more.

This was my second used vehicle I bought from Brilliance, obviously I like them. The team was awesome, Robert my salesman was super nice and gave me a great deal adding on rain guards and a mat for the back end, down to the service guys that helped me with my remote start Don and Ben. Finance was quick and to the point. All were very professional. Will be definitely be back. Thanks everyone!!

Jay was my salesman n he was arrogant like most car salesman are.Very professional and I got sold a very excellent suv..

Great dealer

Brilliance staff were fair, informative, and very enjoyable to converse with. I would strongly recommend Brilliance to anyone.

We had a very positive experience purchasing a vehicle at Brilliance Honda recently. We found the car we wanted online and made the trip to the dealership to test drive and purchase it. We worked with Rick Miller in sales and Vince in the Finance department.

Just a short note to say Im a long time customer always happy with service provided for many years. Purchased a new vehicle and some spots developed on the hood. We had purchased the PermaPlate protection but after a significant time with others who could not help us we called Jeff and he took control in a very timely matter and was very positive and reassuring that he could make it right. I was hesitant about painting a black car but Jeff was so positive and took control and the outcome was outstanding. Jeff is a definite asset to Brilliance Honda. I’m a bit of a perfectionist when it comes to my car. I would recommend Brilliance Honda to anyone. Service is top notch. Car looks great, thanks to Jeff and PermaPlate.

For many years I have got Hondas from here. Best customer experience and nothing but the best people!

Everyone was really helpful and made buying my first car as an adult very easy. I also appreciated how everyone was wearing masks, even when they werent with customers.

This is my second time buying a vehicle from Brilliance Honda, Eva in sales and Darrell in finance were absolutely amazing! All the way around, they made the process super smooth especially since I couldn’t come in with my broken foot but I had fallen in love with a 2020 CRV on their lot and they did everything in their power to get me into my dream vehicle! Thank you both so much for your help!

I just got a great car at a fair price (which is better than a fair car at a great price) from Brilliance Honda. Matt Rollak was great on having everything ready every time I visited. The negotiation process with the “manager” was the same as every other dealer so was trying to sell you protection plans and extended warranties (which btw if they add value to you and you’re really interested in them don’t say yes to the first price they offer, there’s a second price later that’s about half the first price).So, a very good dealer in the typical business of selling cars.

Eva was a pleasure to work with. We honestly can’t say enough good things about working her. She was super friendly, knowledgeable, and patient with us through the biting process. She made the car buying process one that wasn’t stressful or unpleasant as some other dealerships have in the past. We will definitely be back to purchase another car from her and Brillance. They were not pushy and really listened to our needs when it came to what we were looking for. Thank you for the great customer service and our new car!

Brilliance Honda team was awesome. Jason Watts and Jon Nello are the best in helping me find the right vehicle for me at the best possible price. They also gave me a good price for my trade in. Overall really like the no pressure approach and constant communication during the vehicle order and locate process. A+

We pulled in to Brilliance Honda after a bicycle ride with our little dog. We were welcomed in and after a few minutes we were test driving a new Civic. We were just looking but ended up buying this car. Max Ring is a great guy in fact everyone here we spoke with are super nice. Thank you so much. My wife loves her new car!!!

Had a great experience at Brilliance Honda ~ Rob C. was very professional, informative and helpful! I love my new CRV! ♥️

Brilliance Honda of Crystal Lake is AMAZING!!!!!!December 8, 2020, we went to Brilliance and had an amazing experience. When arriving Matt greeted us and took care of us the whole time. We had the worst experience at McGrath Honda in Elgin. Please dont go there.I am so thankful that Brilliance is such an amazing dealership and treat their customers fairly, honest, and respectful. Brilliance is the place to go. They will take care of you.

Im so glad I bought my vehicle at Brilliance Honda.I bought the extended warranty. So happy I did. My vehicle, a 2012, had 37.6k miles when I bought it almost 3 years ago. Mileage now is only 40,627, so struts covered!Thanks, Sean the Service Mgr, and Rob, my man in Sales. Always a pleasure.🍻

If you have a bad credit score they dont want your business

I really appreciated that the price that was agreed to via email was the price I paid when I went in - no games or additional hidden costs. I liked that no one was pushy about additional add on items or anything I didn’t want. Overall great experience!

Had one of those salesman that says let me go ask my manager and walks away to pretend like he is actually doing something

We recently purchased a used vehicle and I had to compliment the entire team that handled the sale and service. J. Hawkins in sales and Brett in finance were excellent professionals and helped make the process go smoothly. I also cannot say enough about Ron & Don in the Service Department, who worked to get the new vehicle ready for us & our older vehicle serviced and out the door quicker than we expected. We are grateful for such great customer service.

Matt Darwit went above and beyond to help me lease a car! Not only did he match the car to my preferences but he did a great job of making me and my mom feel comfortable while we were waiting. Compared to other dealerships where you are often waiting there all day, we were in and out of there in a little over 3 hours while still feeling informed and satisfied. He thoroughly went over all the special features in the car and even gave us a sheet of features incase we needed more information. Being first time leasers, we left with a great understanding of what is expected from us and also about the car. Matt provided great customer service and because of this I will definitely be leasing from Brilliance Honda in the future. Thank you so much!

If I could give the service center 10 stars I would. We were driving through on vacation when our alternator went out. We had to stop at the closest dealership hoping their service center could get us in. Even though they were short staffed and we didnt have an appointment, Don helped us out anyways, calling to check on the part right away which thankfully we were able to get. They had the Pilot fixed up in under 3 hours even after finding out that our hydrologic system leaked causing the alternator to short out and having to fix that too. I cant thank them enough for getting us back on the road.

I had such a good experience purchasing a Honda Pilot at Brilliance Honda of Crystal Lake. I recommend working with Hector from sales. He was very patient and helpful as I narrowed down exactly what I wanted. Megan and Vince were also great to work with regarding the financing. All in all, it was a great experience and I love my new car!

We bought a new HR-V and love it. Brilliance Honda makes it so easy to do financing, get all the paperwork done without a bunch of haggling. We had agonized over a new Honda Fit, which we loved and still have, but with over 250,000 miles decided to get a new Honda to travel. The HR-V is quieter, sits higher and is a nice smooth ride. We couldnt be happier!

Great experience from beginning to end. Our sales consultant was Eva Gagliardi she was awesome and it was a no nonsense, no BS, no hidden fees type of deal. Everything that was advertised online was exactly what it was once we arrived at the dealership. Glad we made the trip from Chicago to Brilliance Honda, it was well worth it.

My wife and I felt that COVID safety practices were not followed. This dealership posts on their website, The health and safety of our staff, customers, and community is our top priority. The salesperson did not maintain a reasonable separation from my wife and me. Most concerning to us is that as we were getting in the vehicle to take a drive, she got in the vehicle with us to join the drive. We should have jumped out immediately and left but we took a short drive and then we left. As we drove home we wondered how many other customers she had been in a vehicle with in the past few days before doing this with us.We have been to several other dealerships recently and each was more respectful and careful of their customers safety - not even suggesting need to join for a test ride.

Thank you Dan for excellent customer service! My Family appreciate your service on picking out a Safe car for my sister to drive back to Miami for her school!

Great service, in and out in an hour.