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Mayfair Carpet and Furniture
661 S Main St, Crystal Lake, IL 60014, United States
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Mayfair Carpet and Furniture

Comments
Ka
Review №1

Full disclosure we did not end up buying from Mayfair. Our budget wasn’t very big, so we found some flooring on sale elsewhere. BUT I have to say that the salesman Dean was amazing. He took the time to give us honest feedback on what to look for and watch out for, even when it was looking like we weren’t going to buy from them. Because of him I was able to identify what a good deal actually looked like when we bought. Next time we have a project we will be coming here for sure!

Ka
Review №2

Let me start out by saying one of the worst experiences I have endured! It all started with the install. Manny, the job foreman, was extremely rude, pushy, and unprofessional. My walls were just professionally painted days before the install. The crew scuffed several of the walls and put a hole in one wall on the first day. They were also sawing in the middle of our living room, this is not a new construction home either we currently live in it! Our home was covered in saw dust. When I called to notify management they said they would patch and paint the wall. I told them I didn’t want them to repair the walls as my painter said he would. Manny showed up the next day and began to pull out supplies to patch and paint the walls. Fist of all I told them not to repair the walls and secondly he had the wrong color paint. I told Manny not to repair the walls. He was very pushy and was insisting he repair the walls. I had to tell him several times not repair the walls be he still insisted. I finally had to have my Dad tell him no. He even told me because of you I won’t get paid. I called the store again to complain about Manny’s behavior. They sent out Kelly to look at the damage. Kelly said that this damage was nothing and that it is normal for damage to occur to the walls during the install. I couldn’t believe what she was telling me. She went on to say that I should not have had the walls painted! They agreed to refund me some of the money I paid. Now they are not returning my calls. I guess I will have to go to the store to try and collect the refund. A side note: The floors look great. They did do an excellent job installing them. The way they managed a rouge job supervisor and damage was absurd and appalling. Buyer beware!! Save yourself a nightmare!!

ca
Review №3

Installers could not get wrinkle out - poor installation originally...owner is hard to work with. nasty and unreasonable

Ju
Review №4

Best in town when it comes to flooring and furniture. Customer service is top notch.

Vi
Review №5

Bought a couch and a wing chair very happy

Information
3 Photos
5 Comments
4.7 Rating
  • Address:661 S Main St, Crystal Lake, IL 60014, United States
  • Site:http://mayfaircarpetandfurniture.com/
  • Phone:+1 815-455-4070
Categories
  • Carpet store
  • Furniture store
Working hours
  • Monday:9AM–6PM
  • Tuesday:10AM–5PM
  • Wednesday:11AM–4AM
  • Thursday:9AM–6PM
  • Friday:9AM–6PM
  • Saturday:9AM–6PM
  • Sunday:9AM–6PM
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