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X-Tek LLC
3654, 650 E Terra Cotta Ave Ste 108, Crystal Lake, IL 60014, United States
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X-Tek LLC
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Da
Review №1

Would highly recommend. Great knowledgeable staff with fast turnaround. Nice to have a dependable company in the area! Thanks George!

Ch
Review №2

I broke my MacBook laptop screen which I heavily rely on for work and thought I would have to go buy a new computer right away. I called my friend, Jeff Lord, and he highly recommended them. I took my computer in right away, they ordered the screen and when the screen came in, I made an appt pretty quickly. I brought it in for an hour or two and it was done. The majority of the cost came from the screen and I was pleasantly surprised at how little they charged for the actual labor. Highly recommend!!

Ni
Review №3

Great service reasonable price nice people Replaced the battery in my phone as promised very quickly

Pe
Review №4

The staff have patience above and beyond the call. Have little knowledge as am self taught on the computer.. They always take the time to answer my questions. Their service contracts are a godsend for me. They are all of the above and more. Thank you

Co
Review №5

Amazing place and great prices I had a really dirty ps4 I brought it in and got in back the same day in perfect condition amazing place would definitely recommend for any electronic problems

Ra
Review №6

Amazing store service, very nice and the hospitality is outstanding, I had to get my computer fixed and a week later it worked greatly, really recommend this store for any kind of technology fixing. I give this a 5 star review..

Ja
Review №7

These guys are honest, provide quality work and have the best prices. I’ve always left happy and will keep my business here!

Et
Review №8

Needed a fix for a phone not charging properly. Not only did they get everything necessary for a full part replacement ordered right away, but they ended up able to fix the original part faster and didnt charge for the parts ordered. Fantastic customer service, and fast but thorough work done.

Jo
Review №9

Very nice staff and these folks can fix anything with a screen, a keyboard and more. They arent just good at what they do, they are also fun to deal with. Nice business!

le
Review №10

I walked into X-Tek a hot mess due to my phone downloading weird stuff ... and I couldnt stop it. Jacob came to my rescue, noticing my volume switch was all jacked up. In a few moments he was able to figure out the problem and fix it!! He is amazing and X-Tek is the best place to get stuff fixed !!

Pe
Review №11

I just LOVE X-Tek LLC... they have been there for me in all my computer issues... when something is not working on my computer because of a virus or some button that was used incorrectly .. They are always polite even when the problem is operator error. They keep me running.... Thank you to the whole team!

Ni
Review №12

X-Tek is awesome! I have used them for all device issues. They are knowledgeable and fast. Thanks X-Tek!

Ga
Review №13

My husband and I had purchased a Wii through X-Tek. When we got it, it worked one time and after it stopped working. Turned out it was a software issue. We sent the Wii back to X-Tek, they fixed the issue quickly and kept us informed on what was going on with it. Definitely recommend going to them for any of your repair needs.

ma
Review №14

Awesome place with an awesome staff, they were willing to look at my apple IIe joystick and repair it when other places turned me away. Definitely worth checking out if you need electronics repaired. will definitely pay them another visit if i need something fixed

Ca
Review №15

Staff is friendly, helpful, and try to be flexible with your schedule.They do good work and explain things in ways that are clear and easy to understand.I have gone to x-tek twice for my iPhone X and will go back if I ever need another repair.

Sa
Review №16

I went to three different places trying to fix my phone. Nine of them could do it. They did in 5 minutes at X-Tek. The guys were very helpful and tray their best. They didnt give up! Thank you so much!

Mi
Review №17

I had a broken screen on my cell phone. They said they could fix it, or get me a new phone. I asked them to fix it. It was fixed quickly, but people have a very hard time hearing me. I took it back in and they said it was fine. I went a week before being forced to take it back in again. They said it was fine, but they would look at it. There was an issue, and they were able to fix it without a charge. When I picked it up here was a scratch on the brand new screen. The gentleman helping me called the technician that worked on the phone. He said he scratched it while while working on it. They didnt offer to fox it again, or refund me. Theres also a small indentation that Im assuming is causing my battery to die quicker. No one followed up with me. If youre looking to purchase something from them, that has already been refurbished by someone else, you may be okay. I would not recommend to take your belongings in to get fixed after the multiple problems and service I received. I dont have any recommendations for another store, but at the moment Ill be sure to inform everyone of my experience before they make the same mistake I did.

Da
Review №18

Although they were able to repair my headset, the lead tech there called and advised me that it would be cheaper to buy a refurbished unit and returned my headset to me at no charge. They have friendly staff and great customer service.

Ry
Review №19

I recently shattered the screen on my LG G4 phone, but George was able to replace it very quickly. He responded to my initial request for a quote within a couple of hours, and a few days later the screen he ordered arrived. He was able to replace my screen a few hours later and everything is working well.I was very happy with the level of service and quick handling of this repair.

Dr
Review №20

Went in for a screen repair for my IPhone 6. Nothing worked afterward, as far as hardware connected to the screen.The man at the counter told me that virtually every screw was loose, and asked me if the phone was an insurance replacement, which it was. I was grateful that he tightened the screws. Hence, the extra star.I dont know if these companies generate revenue by salvaging parts, but it seemed that absolutely noting worked after having my screen replaced.When I came in, I informed the man at the counter that neither my touch-ID nor my proximity locator (?? sensor that makes your touch-screen inoperable while while the phone is to you ear) were working.I came back in to the store within an hour of the repair to explain what was wrong with the phone. All I got back was tech-talk, and how my phone had been repaired previously.Everything operated as it should before the screen was replaced.Hopefully, someone has had a better experience

Jo
Review №21

I went in to have my iPhone fixed because it would not charge. I handed the phone over, and less than five minutes later was given it back completely fixed. I wanted to pay for the repair, but was told that it was a quick fix and that no payment was needed. Great and honest customer service at X-Tek.

In
Review №22

George and his crew have been able to repair phones and computers for my family for some time. They are very knowledgeable and stand behind their work. So nice to have such a great service nearby.

Dr
Review №23

Last year I took my motorola Cell phone to be repaired for a battery that was not Charging. in the process I was told that the back cover needed to be replaced. When they repaired the phone one of the phone cameras got disabled, then finally after nearly 2 weeks I was told that they could not be able to repair it. the back cover was not suppose to be expensive but they still kept the difference of my deposit (no refund) back to me from the reminder of the money from the back cover plus a bit of labor. no refund on the difference they still owe me, and they never contacted me back or mail me a refund. my phone still wont work, my camera got disable by their intervention and they kept some of my money i will not ever endorse or recommend these people. their management in the money and customer relations is terrible. dont do it I found better places like one on Route 47.

Mi
Review №24

I love this store! Very good and friendly customer service, iv purchased screen protectors, battery cases for my phone and purchased my note 3 here. And they answered every question I had and gave great advise. I will continue going to this store for all my eleconic needs. I highly recommend it to everyone!!

Pa
Review №25

Always great work. They have fixed phones and PCs for me. Competent and reasonable with a smile. What more could you ask for?

Br
Review №26

As a business owner I depend on my computer and with X-Tek I trust them to make sure its working properly and protected from viruses. I highly recommend them for you computer serving needs!

Mi
Review №27

Great staff! Very knowledgable! Fast service!

Ba
Review №28

I was never there either! Love that place.

Ro
Review №29

These guys are great. I brought my iPhone 7 here to have my shattered screen repaired. It only took about 45 minuets but afterwards I had some more problems, but these guys quickly resolved it. They were very friendly as well. I would recommend X-Tekto others. Thanks again guys!

Ca
Review №30

I have used X-Tek twice now and was very impressed with their professionalism, customer service and quick repairs. They held true to their quoted price and fixed my problems the first time.

Ri
Review №31

Awesome people!!Took care of my google pixel !!

Of
Review №32

Great people super competitive pricing and quick turn around

Ma
Review №33

Spoke with George who was VERY knowledgeable and helpful, even though he didnt make a sale. He was patient and went above and beyond to help get my smartphone working again. Ill definitely be back for future computer and cell phone repairs!

Am
Review №34

The owner George Trevino is great. If he cant fix something, he is honest and explains why. He has fixed our iPad, 2 of my cell phones and he tried to fix my hubbys cell, but it was a goner.

Ly
Review №35

Very professional and trustworthy. I recommend highly!

Li
Review №36

They stand behind there service and product. Screen on iphone was replaced quickly and when that screen was defective they replaced that one too.would return for other services.

Sn
Review №37

They fixed my phone fast and they were very friendly and helpful. I will definitely use them in the future!

Ca
Review №38

I went in because my phone was refusing to charge. They figured out what was wrong with it and offered some really great solutions and price estimates without pressuring me into anything. I would definitely recommend them

Ga
Review №39

One of my sons broke, rather crushed, the screen on his iPhone. I thought it was trash. I took it in to George & Justin at X-Tek. They had the screen replaced and the phone working good as new the same day! They gave me a courtesy call when the phone was ready, and let me pick it up on my way home at the end of my day. Great service!

Br
Review №40

Great services!! They fixed my computer for a fair price and had it done fast. Thanks George and Justin!!Brigid S -McHenry

Ke
Review №41

Thank you for your quick and professional repair. You guys rock!

Ph
Review №42

The staff provided much needed information about Comcast services that truly helped us make an informed decision.

Ar
Review №43

Great Service, very helpful. Andrew was a great help!

Ce
Review №44

Great professionals, caring, honest and reasonable priced! The nicest Geeks!

Ra
Review №45

Went in for help for my stylus that was stuck in my phone and they fixed it within a couple of minutes. Very professional and friendly ! Will definitely recommend them to anyone that needs repairs!!

Pe
Review №46

Great customer service, and very helpful staff. Offered to lend me a temporary charger while they ordered the part I needed.

Mi
Review №47

Thank you to X-Tek LLC for fixing my laptop. Excellent customer service, fast repair turn around time!

Ja
Review №48

Friendly, helpful staff and service for ordering parts and installing for my phone.

Ja
Review №49

Great Personal Service, fixed cell phone broken screen, fast! Great Price.

Sc
Review №50

Great place to get your tech repaired.

Jo
Review №51

Good advice and prompt service.

Jo
Review №52

Fixed my iPad Mini 3 and its still working.

Jo
Review №53

Great fast service from a very friendly staff.

An
Review №54

Fast, affordable and a job well done.

mi
Review №55

I had a good experience with the tech repairs

Pe
Review №56

Good customer service.

Ca
Review №57

Service is great

Information
10 Photos
57 Comments
4.8 Rating
  • Address:3654, 650 E Terra Cotta Ave Ste 108, Crystal Lake, IL 60014, United States
  • Site:https://xtek.repair/
  • Phone:+1 815-516-8075
Categories
  • Electronics repair shop
  • Cell phone store
  • Computer repair service
  • Store
Working hours
  • Monday:Closed
  • Tuesday:10AM–7PM
  • Wednesday:10AM–7PM
  • Thursday:10AM–7PM
  • Friday:10AM–7PM
  • Saturday:10AM–7PM
  • Sunday:Closed
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