Worst experience at Trax- 1st sat down and they had an infomercial playing, asked them to switch it, so then the race was playing (great). But someone came and switched it back to the infomercial. Crazy since all the other TVs were broadcasting the race. Had to chase after staff for that and silverware- crazy to have your food there & no way to eat it. Then asked the server if the Bloody Mary was spicy, said no- wow, clearly he hadn’t tasted it. While it is the most awesome looking one I’ve ever seen, it was as if they added 2x the spices- so salty we left 3/4 of it.Next time we’ll do Chili’s- ribs and service are always great! And you won’t have to watch infomercials on plastic surgery and fat reduction.

A time n place to rest, in-between travel destinations 👌 Quiet, clean and relaxing. Food available for the wary traveler, with friendly, competent service with a smile. 😊 Beautiful Greeting cards available for a small price. 👍 I enjoy the books to share, also 💓 THANK 💞 YOU 💓

Great coffee n tea selections. Awesome retro wood furniture to sit at. All for sale. Vegan pastries available. Only drawback, no restroom.

Great spot to grab a coffee/drink and snack before jumping on the train. Alternative milks available. Nice ladies.

Great place to hang out while you wait for your train.. Good coffee.. Good value!

The coffee is greatJennifer is always very helpful and goes out of her way and is always pleasant .Its a pleasure to stop in and get a cup of coffee I look forward this every time I stop.Thank you Jennifer

I purchased food the day before today with the same two employees that I saw today, and was treated with a dismissive attitude by the older woman who works here.Yesterdays food purchase involved some eye rolling from the older woman and when I asked for a spoon (I didnt see it in the bag), she said umm....Im pretty sure I already put one in there. (Sarcastic tone, another eye roll). I found the spoon, but jeez, that attitude was unnecessary. How about oh, I put one in already! If you cant find it come on back! (I work in retail. I know how this works.)Today, I stopped by and grabbed a few napkins to wipe off my computer after it had been pulled from storage (I am just starting graduate school and a commute downtown). The older woman with red hair who works there removed the napkins from the community area after I began using them. Mind you, I grabbed two.I was still working on the computer, and I kindly asked for a napkin to get the final touches. This would be napkin number 3. I was told I had to purchase something, with 4 minutes until my train arrived. Now thats fine, and I would have purchased something, but I wish she would have informed me of their rigorous napkin/spoon conservation policy, which if it is exists, Im totally cool with- go green!- but please just inform me or put up a sign and dont play passive aggressive hide and seek with me by literally removing the napkins at the sight of me taking two.But it didnt stop there. She then says, you used too many napkins, thats why I removed them. While she continued her eye rolling. Seriously? Would I ever tell a customer you tried on too many clothes, you made a mess in the dressing room, you cant have the hangers, you take too many...? Also, I TOOK 2 NAPKINS! Lord forgive me for not knowing your napkin policy and that I should never ask for anything, even a spoon to eat my food with!I asked the younger employee for the name of their boss (she gave me a name, but didnt give me information), because at this point I had been treated rudely, with no friendliness or attempts to solve the issue with friendly communication, twice in two days. After not getting an answer from the younger woman (and that wasnt her job to inform me, I understood that), I asked the rude woman for her boss contact information. Her response? The boss doesnt speak to people. I can take your number and she will call you. Oh really, I can trust in good faith after our excellent exchange that you will inform your boss of a complaint against YOURSELF? Yeah, right! I took that as another indication that this woman thought I was stupid, and was dismissing me, and that was very insulting.Like I said I work in retail, and if I was dismissive, rude, didnt communicate with friendliness, and worst of all, did not allow access to a manager for a complaint, my boss would want to know about that! After I asked her again how to contact her boss, she ripped a paper towel from the back and handed it to me. Did we have to play this strange power game for a paper towel?Heres what you do in the future:1. Inform the customer of the policy upfront.2. Suggest a solution (in this case, offer a paper towel or suggest where I can find one).3. Be friendly and politeI politely requested that she think about her attitude towards customers, to which she replied that wasnt attitude.Since I was denied access to their boss, I thought Id write a review. The younger employee was polite, but her manager has been nothing but unfriendly to me. As a retail worker and daily commuter, I do hope this review reaches the boss, not to be punitive, but because customer service is extremely important. I did get a name of the boss- Wendy, please consider reviewing basic customer service with this older woman. The younger one was nothing but pleasant.

Great hot chocolate. Friendly staff. Nice small spot to take a break before you jump on the train.

Coffee is always superb and service is amazing. Like most people I usually get it as Im gonna catch a train. But Ive went there specifically just to get the coffee too .

Service was excellent. I wasnt impressed with the starbuck prices. There is a coffee shop across the tracks.

Love the coffee- would give it 5 stars but the baristas are not friendly nor pleasant. I actually stopped going there because it seems like it is a bother to them to make my drink. They also dont expedite when people are trying to make a train. Not impressed with the attitude.

Great place to stop and get a bite while waiting for the train

This place is good to get coffees, sweets, buy metra tickets while you waiting for Metra. Good place to keep cool in Sumner and warm place during winters. Even raining.

Cool little coffee shop.

Great little shop to wait for the train by

Very convenient, staff very helpful.

Nice place for coffee and snack.

Its on the right side of the tracks if youre headed into the city.

All the workers are very nice and helpful

Great food/drinks

Wished they used real egg nog instead of syrup.

They have the best baristas.

Great chocolate donuts!

Good coffee and muffins!!

Great drinks, good service

Great coffee ☕

Friendly service

Cool place

Very friendly.