Bridget was extremely friendly and helpful. You wont be disappointed leaving your treasures in these storage units!!! Super clean and lit up all over for your safety. Check it out for yourself!!

Bridget is simply amazing!! Due to a last minute change in our moving plans we were forced to put belongings in storage. The situation was quite stressful, however Bridget make the process so easy and stress-free. She explained in great detail how to access our storage unit as well as answered all my questions. Our unit was very clean and the overall facility is very well kept. Thank you Bridget...youre the best!!

Amazing storage unit! Super clean always smells like it was just cleaned. Love the added security of pulling into the warehouse to unload and having double the locks. The temperature control is perfect. Bridget is super helpful and informative. Theo is another employee who is great. Excellent customer service! I would 10/10 recommend this storage unit to everyone!

This is our familys second experience with Extra Space. The first encounter was so great that renting here again was an easy decision. The facility is SUPER CLEAN, halls are bright. The rolling carts available travel easily over the very smooth floors, making moving heavy items effortless. Thanks to Bridget for another flawless move!

Highly Recommend this place!The manager Bridget is awesome & will help you as much as she can as if you we’re best friends. Prices are great, storage units are extremely clean & security is great. I trust them with anyone I store here. 5 out of 5 Stars. Thanks again Bridget

Bridget was so helpful and wonderful with my entire transaction. She answered all my questions thoroughly and patiently and helped me select the appropriate unit for my needs.Friendly, professional, and great rates!

Bridget was amazing. Moved in same day. Thank you!

Ive been looking for a storage unit for a few weeks & on the waiting list at a few storage facilities. This was the only storage unit I could find available. Im not happy with the hefty monthly price but dealing with Mike made it worth it. Great customer service is so hard to find lately. I definitely recommend this location. Unfortunately at this very moment I took the last unit but recommend you keep calling.

Need a place to store that giant wardrobe you cant fit in your house but dont want to throw it away because its a family heirloom? Extra Space is that place! Bridget was super nice and informative as she presented the storage units to me and walked me through both the set-up and drop-off processes. The facility and is nice and clean, and plenty of dollies are provided to assist you in transporting your heavier items to your unit. If youre looking for an affordable and accommodating storage facility, look no further!

Extra space storage is awesome. The way they set it up is easy and convenient. Bridget was friendly, helpful, and polite and helped me out with what I was looking for. Highly recommend!!

I’ve used a few storage facilities and this is the best one by a long shot. The place is always clean and the little features (GREAT/bright lighting and painted floors) make it that much better. Worth every penny.

Highly recommend this place and ask for Bridget she’s the best!

Nothing but good things to say about Extra Space Storage. They were always extremely helpful and quick to respond to any questions I had. The storage facility was kept extremely clean and there were always carts available to help with moving my items to and from my storage unit. I highly recommend them and would happily use their services again.

Bridgett was awesome, very friendly, very knowledgeable. She took the time out of her lunch break to help me secure a space for my items before moving out of state.Great experience at a difficult time thanks to her kindness.

Bridgette and her team are awesome!!! One of the cleanest facilities I’ve ever been to as well. Very reasonably priced!

Great facility! Super clean, you can book your unit online for a discount & you get the first month free. Manager greeted me personally.

Bridget has been extremely helpful from the moment we needed a storage unit. We had to upgrade to a larger unit the day we signed up and she helped us through that process. The facility itself is very nice and we feel comfortable having our personal items in the space provided

Absolutely great service! Bridget went above and beyond to help us. She is organized, efficient, responsive, friendly and obviously hard working. She made our transition smooth and seamless and I would recommend this storage unit to anyone looking for a safe place to trust.

Bridget was the main reason we chose Extra Storage in Crystal Lake. We had read the positive reviews about Bridget and I must concur that they are all true. Bridget has been extremely helpful in assisting us planning for storage needs. I would definitely give her a 5 star Rx.

Great place Bridget was very helpful highly recommend

I recommend this place to anyone that need long or short term storage! Their facilities are clean and the customer service has been amazing! Bridget at the crystal lake location has helped with any questions and concerns! She’s always here and she makes the sign up process a breeze!

Bridget is very kind and very understanding! She’s personable and works with you and always goes above and beyond for her tenants. HIGHLY recommend (:

Bridget was such a pleasure to work with. When I called to get a quote she gave me excellent customer service and all the information I needed without any pressure to go with them. She circled back with me on the day we had discussed and walked me through the process of setting up my storage needs. I received an awesome email after describing everything I needed to know about my unit.

Bridget was fabulous!! It was an absolute delight to rent with her!! The place is so clean and nice!

I rolled into extra space storage on a hope to retain a unit, not only did I retain a unit the manager there was fantastic! It was shocking she, Bridgette, had a high level of knowledge of her facilty, detail and personality you rarely find at a storage facilty let alone anywhere else! It was refreshing to have someone care so much about what she does and the location! I would highly recommend this company and especially the location(s) Bridgette manages! This review is coming from a fickle old Marine!!!

Management showed Hospitality very kind ! And bathroom is in tip top shape ;)

This was super easy to do online! I went into the office at extra space and met with Bridget about getting some boxes and tape. Very nice and clean! This indoor storage is so much nicer then the outdoor storage I previously had at another place.

Everything has always gone smoothly with my unit and with management! Highly recommend.

Bridget was amazing and extremely friendly and knowledgeable. She explained everything I had questions on and when we showed up, she came outside to greet us. I felt like I was leaving my stuff with a trusted friend.

The price is what spoke to me and the rest just made it that much better. The facility is clean and secure. The customer service was helpful and fast. I spoke with Bridget. She made the process as fast as possible. She explained how to use the facility and made sure I was taken care of before I left. I recommend this place to anyone that has storage needs!!

Exceptional customer service, Bridget is super helpful and understanding. The process of renting a unit is very simple and quick, and the units are nicely maintained.

Fantastic storage space!!Clean, easy access. Bridget is very accommodating in terms of finding a unit that suits you well and also very personable.I highly recommend extra space storage!!!!

The store manager was extremely nice and helpful and show my dad and I the storage unit I would be renting.

Bridget was very nice. Answered all my questions and addressed my concerns.Facility was nice and clean.Thanks!!

I love this place- Bridget took time and helped me get the right space for my storage needs. she truly cares for her clients !!! Highly recommend using this storage facility

I would highly recommend coming here. Bridget made my first experience great And was so very helpful. She answered all my questions And it’s very clean.

Bridget was great responding right away and answering all my questions. Facility is fantastic with drive in climate controlled environment. Best deal in the area by far highly recommended!

The facility is very clean and easy to access with and updated security code system. There is plenty of space to pull in with your car or truck. Bridget and team were very responsive and helpful.

Easy registration process. It was great to be able to talk with Bridget, the manager, as I was completing the rental process. She explained everything to me and answered all my questions.I went to the facility shortly after signing up and Bridget came to my unit to see that everything was going smoothly. Great personal service which is rare these days. Nice, clean, new facility. My first experience with the “drive in” storage facility.Thanks, Bridget!

This is the first time I have rented a storage space. My experience was seamless and I would highly recommend the facility and the amazing staff. Thanks for taking the stress out of my relocation.

Bridgett was amazing! She was so helpful when choosing the best unit to fit our needs! The facility is so clean! I would not store my belongings anywhere else!

Bridget and Theo both were great. Very helpful with explaining everything and being upfront and honest. Moving is stressful enough but with good customer service it makes it easier. Thank you both!

Ill start by saying that I rarely leave reviews, but this place has been perfect!Bridget is very nice and helpful. she answered all of my questions (most of them before I even got the chance to ask them). She gave me a little tour after getting my unit, showed me where my unit and everything else that i might need is. I was able to get my unit within ~15 minutes after walking through the door! I feel safe leaving my stuff there, due to all the cameras, codes to enter the bay, and the temperature controlled climate.Pros:First month of rent was free.Units inside the building.My unit was spotless upon entering.Climate controlled units.I can park in a bay to unload my items, where they have L carts to use.Staff is always cleaning the bay, very friendly and helpful.Cameras and gates on the property.They provide you with a lock.Cons:Experience was too good that it made me feel like I have to leave a review.

Very clean and accommodating facility. Easy access with plenty of room to navigate. Bridget at the Crystal Lake location off Village is great!!!

Outstanding, very helpful leaving other place to get one here. Wasn’t happy at other location

Excellent storage facility! It is really well kept, always very clean. Bridget is very friendly as well, always taking the time to say hi when I’ve stopped there.

Easy sign up. Accommodating staff. Clean and secure facility.

Bridget is super nice and helpful, place is very clean and kept up with as well, also great prices for great spaces!

Bridget was a great help! Super friendly and fast service!

The store manager was very helpful and accommodating. Nice, clean, modern storage facility. Highly recommend.

This place is great!! I called around looking for storage options and Bridgette was the most helpful person I came across! Not only did we get the first months rent for free!! But we always talked about future storage options after I move because I will need to downsize the unit. The faculty is immaculate and secure. I do wish there was 24hr access but I don’t mind it because I know it keeps my belongings more secure overall. Great job guys!!

As I was searching the internet for storage units, I came across Extra Space Storage. I easily reserved my unit online. When I arrived on the day and time of my appointment I was greeted by Briget. A very friendly and helpful young lady. She did all my paperwork and proceeded to take me to my unit. When I saw it wouldnt fit my needs she immediately jumped into action and took me around the corner to one that would. That was all I needed to do. She took care of the change in paperwork and promptly sent me a text with all my new information. I strongly recommend Extra Space Storage for all your storing needs. Thanks guys for doing such great work!!

Bridget Weingart, the store manager was so helpful ! She helped us get the best size storage for our belongings (we are between homes right now) but the best deal on it ! Should you need storage, ask for Bridget Weingart ! You will not be disappointed ! We will definitely return should we need to store anything else in the future ! Excellent !

From inquiring to completing my move in at the extra space storage facility in crystal lake was so helpful and polite! The first day I called I was looking for information on hidden fees, and not only were they completely transparent with me about all fees, but they also reserved a spot for me with no commitment. They also invited me in to check out the facility. Once I arrived, Bridget set everything up for me quickly and stress free. She went out of her way to ensure everything was ready for me and that I understood everything. She even followed up with me on move in day to see if I needed anything. It was truly a pain free, positive experience, as she excelled at customer service.The facility was brand new, clean and easy to navigate. I’d recommend this place to any one, especially if this is your first time renting out a storage unit.

Great experience so far. Ive never used a storage facility and they made it painless. Bridget even helped me find a bigger unit when I felt like my original one was to small.

Met with young lady yesterday, such a detailed and informative walk through.The place is new, clean and secure. We’re glad to be on board with this location.

I was looking for two different storages spaces and was able to find both sizes I needed here! The access to the lockers is wonderful because you can pull right up in front of all of them and there is plenty of room to maneuver your car. To top it all off the service was excellent the staff was very helpful and super kind!! You can tell they care about their customers especially when it comes to their awesome rates 😀 I highly recommend this place to anyone who is looking for storage outside or in, its very clean (all brand new) and is easy access with staff that cares!

Its super easy to sign up and Bridget is very competent and helpful. This is my 2nd unit at this Crystal Lake location and I appreciate how clean the facility is, how easy it is to gain access, and how helpful Bridget and her staff are.

Awesome experience and Bridgette is only the best!

Great Location and What a great Manager. Thank you Bridget for all your help and for keeping our stuff safe. We will definitely think of this place in the future if we need storage.

Awesome experience with Bridget! Storing for short term & very happy with customer service

Place is really nice and clean! Friendly environment

Very clean. Manager came over to help us while there. Very helpful.

Great place to go when you need extra space!

I’ve been at Extra Space in Crystal lake for over 6 months now. I am very impressed with this storage facility. Whenever there’s any potential issue (extremely rare), I am notified immediately. Bridget also takes the time to get to know her tenants some, and always greets me by name. Rent can be on the high side, but otherwise this is the first unit I’ve been at that has continued to maintain or exceed my expectations.

Staff was extra helpful and extremely pleasant to accommodate my customer service needs. I needed to make changes and they were taken care of immediately . Very clean, I feel I made a great choice in using this storage facility!

Got unit right away! Very clean and manager Bridget was very helpful! If your looking for storage come visit Bridget in lake in the hills

From my first phone call to Extra Storage Bridget was extremely helpful and followed with me. That continued when I came for an onsite visit and signed the rental. I have never rented storage before and Bridget made it easy.

Just wanted to give Bridget a shout out, she explained everything and didnt leave anything out. Even when I asked about rate increases she told me about them. I am happy that there are people out there like Bridget that will be honest with you. Thats hard to find these days. Not that I am happy that it will go up, but she was upfront about it.

In process of moving, we have never used a storage company before. Bridget walked us through the entire process, showed us the different units and helped us figure out which size would work best. Very happy with the service we received.

What a wild 6 months. After going back and fourth and declining the insurance. There was water damage, not from another unit or natural disaster. It was their sprinkler system. Not too much damage just a lot to clean up and dry off. Then after being told they wouldn’t be raising the rates it’s up after 6 months. I asked about pricing from the start and was told there was no introductory rate and I should be at that price for a while.This has been a bad experience after moving in. Looked and there’s already better intro rates else where that are cheaper even after the intro is over. I would avoid this place for sure.

Storage units are clean and well kept. Staff is great to work with and helped us greatly.

Bridget was super nice and helped me get the right size storage unit. Very professional and courteous. Explained everything well. The facility itself is new, clean, and very well taken care of. Highly recommend.

This facility is very nice and new. I love the indoor pull through capabilities, especially on a rainy day like today. The manager Bridget was super helpful and knows her stuff. I wish the costs were lower though (thats why I gave 4 stars). Id recommend this facility to anyone. They also use a very secure locking system.

We rented a unit to store household items while we were getting ready to sell our home. The place was clean and always had a cart to help me out. The staff was very helpful and quick to help me out with all my questions. I will use them again if I need to store anything again.

Very Clean! Great customer service!!

Extra Space Storage is great. I really liked working with Bridget. She was extremely helpful in answering my questions. The facility is very clean and I didnt worry about leaving my items in storage there. It was very easy to get in and out the facility, and it was very secure. I highly recommend this facility and their employees.

Wonderful storage. Bridget is a great person to work with ☺️

Was very easy to reserve and Bridget was great to work with! She will go above and beyond for you to make sure you get what you need. Overall it was just a great experience!

1st time using a storage facility and Bridget and Libby were great, showing me all my options and giving me the best deal available. Paying for my unit at a lower cost than other storage facilities offer. Convenient location, great access hours, and customer service that goes above and beyond. Couldnt be happier!! Bridget and Libby rock!!(edit)Still thrilled to be part of the Extra Space Storage family. Bridget assisted me through an issue I was having on my end with my bank, getting me through the problem and reconciling everything. Thanks to her, my account is worry-free and Im operating as easily as I was before! Bridget is hands down a fantastic manager who talks the talk and walks the walk!

Great storage facility,the manager Brittany is so helpful and kind,very knowledgeable every time I’m there she’s always either helping customers or cleaning..more places need to find a great worker like Brittany.

Great place very clean. Bridget the manager there is the greatest. She goes out of her way to make sure you are happy about your storage locker.

Very helpful staff! Bridget (manager) made a point of reaching out ahead of time, and then greeted me after I arrived. Shortly after renting my unit I decided I need more space, Bridget made the transition a breeze!

Bridget was very helpful. This place is super clean and a great price. Very happy with my decision to move in here.Update: when I moved in I asked them about the rate and if it was an intro offer? And when would the price be going up. I was told it’s the standard rate and should be the price going forward. Flash forward 6 months later as it went up almost 20%. When I called the same person told me “If asked I would have told you that per your lease or could go up in 4-6 months”. And I should be glad others there are paying twice as much as I. I will leaving. Lot of better deals out there. Be careful.

Bridget and Libby were extremely helpful as my partner and i were looking for a new storage unit. They answered all of our questions and even told us other important details! It’s good to know the insurance through the unit will cover our belongings much more than home owners insurance. The locks are super secure. While the facility is new, i can tell the us will maintain it and keep it clean. Very friendly and helpful staff. I am looking forward to using my new 10X24 unit!

Bridget was an exceptional help. She made it super easy and awesome for me to get a storage unit. She was very professional and very informative. Thank you Bridget for everything. We need more hard workers like Bridget...

We stopped by on Tuesday 3/30 at about 4:20. Doors were locked. Employee was on phone, motioned for us to wait. After 10 min, we thought it was not only rude of her but ridiculous for us to want to do business w/this kind of company. So no! I would not recommend them.

The manager Bridget was extremely helpful and kind. Fantastic customer service and the whole process was very easy. Very nice and clean facility. Highly recommend for all your storage needs.

Bridget is always friendly and was extremely helpful with any questions we’ve had. The facility is always extremely clean. This is the best temperature controlled storage unit I’ve ever had.

Bridget was very helpful with our account and storage space! She helped fix our confusion with customer service and got us set up very fast. The storage is very clean, well lit, and convenient. Thank you!!

Bridget went above and beyond, in my opinion, to find storage unit examples she thought I would like, explain how the drive-up vs. using a dolly worked, indulging me with “smelling“ each unit. I thought it was great to finish the rental process on the telephone, and then, when I arrived the first time, a directional map was in an email note and Brigitte put a lock in my storage unit, along with my receipt and paper map. Really beautiful facility.

I called to rent out a second unit since the overall experience at Extra Space Storage in Crystal Lake has been great since they opened. I had the pleasure of speaking to Bridget who was extremely helpful in getting me the right storage unit for the right price. She was very polite and cheerful which made the overall experience wonderful. I definitely will continue to use this facility and recommend them to everybody. Thank you Bridget!

Bridget was awesome! Very knowledgeable and personable. Thanks

Bridget was Awesome! So sweet and very helpful! Will definitely recommend to all my friends!

Extra Space Storage in Crystal Lake is great! Bridget was extremely helpful, pricing was better than expected and the facility is nice and clean. I would absolutely recommend this storage location to friends and family!!

Overall great experience. Setting up a unit was very easy and staff was super helpful advising of options without being pushy. Great facility. Brand new and well thought out in terms of layout. Units are clean and secure.

Wonderful staff! Nice and clean facility!

Danielle and Tiffany are very professional, very friendly and easy to work with. I was in a bind, and I called on January 14, 2021 to rent a unit, and they could not have made it any easier! I highly recommend Extra Space Storage in Crystal Lake, IL

Im so grateful for the helpful manager! The facilities are clean, well lit, and the move in was easy.

I just recently got a storage unit here and love that it’s a brand new facility and an easy location to get to. Bridget, the manager, was very helpful in getting me all set up! They have indoor and outdoor units and the rate was a great deal.