Sale was simple and straightforward. That’s why I drove 240 miles one way to do business with this dealer. Couldn’t have gone any smoother, no surprises.

Mitch Smith Chevy team did an amazing job and were very friendly and professional. I had to have my car worked on at the collision center and moved over to service for more work. The guys got me up and running and helped me take the most cost efficient way to do so. 10/10 recommended.

I showed up at closing time and the sales and finance staff were patient and stayed late to close the deal. I appreciate them very much for that. They knew I drove an hour to get there and they went the extra mile to get the deal done.

Mr.Tucker was the nicest, most honest and compassionate person that I have ever bought anything from, ever. I have never met a more genuine and understanding person in the car sales industry. He was just the best, and he has my business FOREVER!

Its the first time I ever had anyone bring me the paperwork out of state and my spouse was able to pick the car up the same day.

This was my sons vehicle which he recently got himself. He asked who he should carry it too, and my wife and I immediately recommended Mitch Smith Chevrolet, Inc. We told him about our experiences using their services. My wife called to verify he could take his vehicle there for service since he didnt purchase it there, and Jennifer let her know that would be absolutely fine. I asked my son when he got back from the appointment, and he said it went well and he certainly would be going back. He was impressed with the service and care provided and certainly happy with how his appointment went.

Oscar ramirez was very helpful. He made shopping for a vehicle enjoyable and fun. He is very knowledgeable and was there whenever i needed him

I wouldn’t take my vehicle anywhere else. Adam Aker is not only my salesman but a great friend. I recommend Mitch Smith to anyone looking for a vehicle or service.

Kyle Elam worked with me for about a month trying to get me into the perfect vehicle and he absolutely did just that. It was a fantastic buying experience and I appreciate everyone at Mitch Smith Chevrolet.

Service was great. We were traveling from out of town when our battery went dead. We called a GMC dealer first and they didn’t give us the time of day. We then called Mitch Smith. The service was curious and fast. They went out of there way to help us!

Oscar was amazing! No pressure to come in or buy. Let us kind of explore ourselves then when we had questions we could ask and he was there. Very fast and painless as far as most car dealership experiences go. Got us exactly what we wanted and needed! Will definitely be coming back for our future vehicle needs and if anyone needs a car we’re sending them to Oscar! Thank you guys!

I had the dealership put wiper blades on my truck today in the middle of a storm the left wiper blade almost came fully off I happen to notice it right before it flew whoever did put the wipers on my truck they need to recheck cuz that could have been very dangerous

Great service and professionalism! I had an appointment at 1:30. I dropped my car off during my lunch break at 12:45 and they were calling me at 1:15 saying it was done! I was very impressed! Thank you Mitch Smith!

Very friendly and informative. Provided me a loaner when they had to order part for mine.

The only negative is how serious people were. Don’t get me wrong business is important but asking how the customer is I believe is also pretty important. Top notch service definitely regardless.

Everyone was GREAT...friendly, professional & timely. Corey Calvert was my technician and did a wonderful job. In fact, because he represented your business so well,(after the oil change) I drove right around to the body shop and got a quote on some work to be done. They, too, were great and I dropped my TAHOE off this morning for repair. ;-)

Corey Calvert is always friendly and helpful. Great job!

Delivered my Camaro for a Brake Inspection. They saved me a ton of money - as the brake pads were not ready for changing yet. Honesty is KEY! I elected to go ahead and get my oil changed while there. Excellent service and I will be back! Just moved to Cullman...there were many other options to service my car ... But I am choosing Mitch Smith Chevrolet !!

Jim and Randy took very good care of me, I am very happy.

I FEEL LIKE IM GETTING BETTER SERVICE AT THE DEALERSHIP THAN I DO OTHER PLACES.

Everyone was So nice and professional! They got to my car in an extremely timely manner and had me back on the road in no time! I really appreciate it!!

I have a 2020 chevy trac that I have had one 1 month. My door handle broke and they told me because I had my windows tinted that the warranty is no good and tried to charge me $75.00 for looking at it. I will not buy another car from this dealership. I have talked to other dealerships and they said that mitch smith should of fixed it under warranty.

Every time I bring in my automobile for service, no matter what the issue, I know I will drive off the lot with complete confidence that the issue has been taken care of professionally. The personnel in the service department are always friendly and professional when dealing with me. Better than family!!

Great service without the wait!

I always have a great experience. No problems at all

Adam Aker was extremely helpful with all the information on the car...made me feel like I was in good hands..

VERY POOR CUSTOMER SERVICE IN SERVICE DEPARTMENT. I DROPPED MY VEHICLE OFF FOR REPAIRS AT 8:00AM, NEVER RECEIVED CALL FOR UPDATE, SO I WENT BACK AROUND 3:00PM. REPAIRS WERE NOT DONE. MY VEHICLE SAT ON LOT ALL DAY. MISSED ENTIRE DAY OF WORK FOR NOTHING. VERY DISAPPOINTED. AND YES, THE PROBLEM WITH MY VEHICLE IS STILL OCCURING.

Everybody was helpful and friendly. The service was fantastic.

Short wait, appointment seems to help as I cannot drop off

I always enjoy coming there and getting my car serviced on. Everyone is so friendly.

Everyone was fast, friendly and efficient, as always. The doughnuts and snacks are also appreciated since I usually run out the door early without breakfast.

Adam Aker was a very professional salesman and treated my wife and myself like we were important to the company. He officially became my Chevrolet sales connection. Excellent service and great job.

My 2500 truck had a vibration in it that really bothered me . another dealer said I did not have a drive line trouble and it was in my wheels and tires. The service people at Mitch smith took me serious. They offered to do my 50,000 mile service at a cost . while doing it they found metal in the rear-end. they fixed on warranty at no cost and advised me that i had a bent wheel. They fixed my vibration . They were very courteous understanding and professional at all times.

Very professional.Extremely open and easy to communicate with about vehicle.Willing to accommodate for my personal situation.Pleasantly pleased.

My first oil change and tire rotation service. It was fast, friendly, they picked up my car at my work and brought it back to me within an hour. My only “complaint”-they left the radio on (loud) and my air conditioning on (full blast). Just personal preference as I believe in leaving things as you found them, both of those were off prior to them picking up my vehicle. The seat being all the way back upon return-I understand. I’m short, hahaha.

Great service and great people

I’m so disappointed with myself for even coming back to Mitch smith service department, it’s been something almost every time I’ve been there, this time I come back to get my truck it’s sitting out in the parking lot with both front windows down and unlocked, definitely not the way I left it with them, I never leave windows down or unlocked I keep plenty of things in my truck I don’t want to walk off, money guns among other things, I just decided I would just not make a big deal about it and pay my bill and go home, so Sunday I’m checking things out and I pop open the hood, and lo and behold they spilled oil on top of the plastic on the motor! No it’s not a big deal but it’s just that kind of shoty service that you get at Mitch smith, how much effort does it take to wipe up some oil. Had a similar problem last time my Malibu was in there with not cleaning up after there selfs. I will say that on previous visits the shop manager was helpful, he actually cleaned the greasy finger prints from the headliner in the Malibu on the last visit. But I can not understand why this keeps happening.

The experience was pretty good. They was nice and treated me fairly.

Very courteous, I had an appointment and I feel they kept the appointment and had me in and out in less than an hour from the time I drove into their driveway, also asked to make sure I was satisfied before I left and I feel that had I not been they would have done everything in their power to fix any concern. Thankyou for a great experience!

Very courteous and fast

Best group ever

Nice clean waiting room, quick service.

Fast and Courteous. Friendly bunch of people.

We always get a great deal at Mitch Smith. This is the 3rd vehicle we’ve purchased from Mitch Smith. It’s worth the 40 minute drive. Oscar Ramirez did a great job.

Everyone was very nice, polite, efficient and knowledgeable.

Mitch Smith Cullman Al, is always very professional and curtious!

Great atmosphere and very friendly. I will defiantly be coming back in the future and refer anyone that may be looking for a vehicle to Mitch Smith. Very easy and quick to deal with.

As always was treated tremendously well not pushed into nothing. The salesman are very respectful and they work theyre best as always .

Im thankful for the great work you all do at the dealership.

It was a great experience. Very friendly staff. Smooth transaction. Eager to help. Loved my 1st experience.

Only thing I see was not given choice on my financing

Salesman was a lot of help and accommodating. Parts manager was very helpful with advising me to get this truck and with add on and seeing they were put on.

Great customer service. Always going the extra mile to make my service more enjoyable

Adam Aker and Shelia Winsor were great. I would send everyone buying a car to Adam. He is sweet and a very nice young man. You should give him a raise. That is just how great he is.

Samuel Tucker has sold me my last 2 trucks n has treated me great. I live in Decatur Alabama down the road from Lynn Layton, my wife works in Huntsville for a dealership but I like my treatment from Samuel at Mitch Smith!!!

It was a quick and easy process.

Fast, professional and friendly service.

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The Service Dept. is friendly and prompt on servicing my truck.

Appointment at 11:00. In and out at 11:45. 12 point new car inspection. Oil change, etc. Has a brake issue that was diagnosed during this time also.

I only deal with mitch smith

The first day I came I was told that they didn’t have anything until the afternoon. I went to check with Lynn Layton where we bought the truck and they didn’t have anything until the following week so I called Mitch Smith then was told they didn’t have a appointment until 2 days later. I explained the problems I was having including a electrical smell and they still couldn’t work me in. I let them know my concern with not being able to get it back to the dealership and the woman didn’t care. I ended up making in to town and the truck shut off on me which meant I had to pay to get it towed less than a mile to the dealership. Even though I had a appointment I was told that they had to work me in because it was electrical at that point since it shut down on me (even when I expressed my concern two days earlier). Our battery was put in wrong when we bought it at a auto parts store. We dropped it off Thursday and went with out it until the following Tuesday. There is still warning message that comes on when you start the truck which means it was not cleared or looked at when they put the part on finally on Tuesday.

Serviced as expected

Customer service was awesome as always!I dropped my vehicle off for oil change, was driven back to my workplace and then they dropped my vehicle off when it was finished.

Mitch Smith the workers down there to help fix problem they cant fix have Keurig somewhere else to get it fixed

Great dealership. They really are willing to put in the time to get you in the right vehicle, for the right price. Love my new 2019 Malibu!! Thanks Ramona!!

Dylan was excellent he kept in contact and met me at door and all the other members very polite couldn’t asked for better Service

Jesse helped us. He is a very nice guy we have been doing business with him since 2012.

Best people around to deal with

Great service and very friendly.

Overall, a good experience. The only complaint I have is the technician left greasy handprints on the hood and door.

Jim Cheatham had excellent customer service & was very professional

Thank you Jesse for helping us with the purchase of our 2019 Equinox Premiere. It is a beautiful car! Thank you for personalizing our visit while we waited. It was a great experience all around!

Service department was excellent in diagnosing problem and resolving issue

My truck has had squeaky brakes since about 6000 miles. Now has 26000 or so miles. The brakes didnt squeak when the tech drove it. It comes and goes but is loud and usually keeps doing it when it happens. It happens when applying the brakes. Its annoying and makes the truck sound cheap. My truck also broke a rocker arm when it only had 400 miles on the engine. I wont buy another Chevy. My Ram and Ford trucks never had squeaky brakes like this. I wonder if it has too hard metallic brake pads? The vibe I got from the dealer is that squeaky brakes are normal.

Service was finished ahead of time. Great experience

It was a seem less transaction and was taken care of on all level of business.

Same good service as I always receive. Since I started taking my truck here two years ago for the service work Ive have NEVER had a bad experience. Top notch and very easy to work with.

Service was taken care of in a timely manner with professionalism

Great service great people

Great experience like always.

Made appointment for 0900 for oil change. Car did not go in until 0943 . Why make appointment if I have to wait anyway?

Quick and courteous

Got in and got out very timely

They was very fast.

I was not entirely happy with this visit to Mitch Smith Chevrolet. Theres a problem with my tire pressure monitoring system. The mechanic said none of the sensors would scan, on all four tires. Seemingly to me a peculiar circumstance, I asked the mechanic to explain how all four sensors happened to go bad at the same time. He didnt have an explanation. He only advised me that it will be very expensive, more than $500.00, to correct. Thats a bit steep, and so I declined, the problem not being fixed. My service advisors name is Jared Stancil, tag number 3245*W*.

Great service!

Be prepared to leave your car for a month, I brought my car there to fix the door after they told me that the parts are in, they had my car for a month

Great work and encouraging and friendly folks.

Prompt, efficient service and courteous employees.

The service department here is first class.

Great service

Great service, everytime! 97

Dont buy a small car from this place. They start falling apart after the 36000 mile warranty expires. Some of the cars are now made in Korea and the quality is not good. Then when you need it fixed this place is going to charge you arm and a leg.

ALWAYS PROMPT AND NICE

Very good and friendly service

Professional and prompt.