Went in for upgrade of my Note8 to 20.... Kiyuan helped me and as his tag says, hes an expert. Leo was in house as well. Appreciate the assistance and getting all the data moved. Seamless transaction. DEFINITELY recommend this spot.

Yifei was so helpful. She helped me get the best deal out of all the plans I could find. I had a hard time getting good in-store service at AT&T and Verizon, and let me tell you, this place was a breath of fresh air! 10/10 would recommend to anyone looking for excellent coverage for a good price!

Do you speak Chinese? No? Then dont come to this place, I just asked a guy at this location about a promotion (non-iPhone) related to an specific phone model (non-iPhone), then the guy in broken Engrish proceeds to show me the iPhone displays. I asked him straight to his face you didnt understand anything I just said right? And the guy was honest enough to say No. So there you go, I bet this location is amazing for Chinese speakers, otherwise stay away.

They’ve actually moved around the corner into the old Sprint space. The staff is still terrific though. They are knowledgeable and very willing to answer questions. I’ve been to many T-Mobile locations and this is definitely the best. Also, if you travel a lot and are looking for a carrier, T-Mobile is definitely the best choice.

The worst experience with T-Mobile I’ve ever had. I made an appointment and the only person there said we don’t are appointments. Then why was there an option. Most pathetic service I’ve ever see.

Ask for Jack, a very nice gentleman who always has smile on his face. Very knowledgeable and tech savvy guy, Quick response when I requesting anything related to my phone and line services.

Very good service! Always friendly too me. Every time visit they try best to solve my problem.

The worst store you could ever think of. The salesman had no ideas about the offers and was just unwilling to help. When asked if he could look into my account he blankly said that none of the computers are working right now. Go here if you want to ruin your day.

Its my 3rd visit and it was all terribly handled. They speak in Chinese in front of customers, they don’t know what they are doing, for every question i ask they have to go back and ask the manager. Very sad to see T-Mobile like this. I will never get back to that store even if i have to drive 50m away. Bad experience.

I can’t believe that the best T-Mobile store in the bay has been closed.

By far the best Sprint store. The workers are very polite and helpful. Love it.

Think twice before you join any of their promotion program.

Nice service! They help me upgrade plan. And I got the new Iphone 11 with a great deal.

The staff here are very nice and helpful. They seems very care about their customers.

Had a weird issue when trying to open an account. The store manager who also happened to be the district manager, tried his best to get things sorted. It was unsuccessful due to some issues with the HQ but he went above and beyond to try to fix it in store even when he knew I didnt (initially) plan on buying from his store.

Very good for the service

Nice service! They help me switched my phone number to sprint. And I got the new XR with a great deal.

After been on the phone with 3 sprint reps on their hotline and driving to two other sprint locations, I decided to give these guys a try. Called the lady and asked if she has a sim for iphone X. Said she has plenty but there would be a charge. No issue, but she kept telling me about the $3.25 charge about 7 times. Finally after making sure that I could get a sim if I dropped in, I took a 15 mins drive to the store. Lo and behold, she has none in stock and does nothing about it. Another rep came playing on his phone and had no interest in doing his Job. All sprint stores and anything sprint should be avoided!

I needed a sim card, and went to the store by Lawrence and Steven Creek. Long story short, the sale representative from that store said they didnt have it, cant order for me, and told me nearby stores would not have it either when I asked them. It turned out that was not true. Im so glad to call this store to check. The sale representative helped me, was patient when I need to look up my pin, and made sure my sim card worked before I left. Thank you.

They are really nice, helped me transfer all data for my new iPhone, they even helped me set up Bluetooth for my car.

Nice staff that dont try to rip you off.

Store is Great!

Nice store for quick solution or new connections.

Service is good, people are nice. Really helped me about the problems I had.

Full Service Sprint store, all in all the staff will get you taken care of, first come first serve.

Very good！quick and professional service！

Good service！5 stars ！

Finally a Sprint store that is operated by employees that want to do their job and know what theyre doing. Thank you!

Excellent Service!

Stupid unorganized

Excellent

Rude sales person

I was originally a criket user but wanted to change to tmobile because the traffic speed was too slow. I just met a new promotion. A salesperson named Leo recommended that my mother and I changed to a new mobile phone and opened a plan suitable for both of us. The service attitude is very good, and they will not be forced to buy things. Everything is explained clearly. Let us decide for ourselves. I really like this kind of sales.

This is a Chinese-speaking shop. The service attitude is very good. I am very serious and responsible. I was introduced by a friend. At that time, Att charged me a lot of fees every month, so I wanted to try another company. I happened to encounter t-mobile activities. A sales named Leo introduced me to the plan. After that, we went back to discuss it and called him in the evening, but he also patiently explained it to us. There was nothing wrong with it. Hopefully, when I opened an account for us the next day, I was also very professional. I really appreciate him. Every step is clear. I really didnt expect to open an account to become a friend. Happy!

We were originally sprint customers. Today and my wife introduced us to T-Mobile. I want to see if there are any good plans. I don’t know much about the package, but thanks to a guy named Leo. Others really Very nice. Very attentive to help us deal with the problem. Recommend a good plan to us. We will confirm with us every step of the way. Let us feel relieved. Not only helped us save money. It also helped us get a new phone. Really I am very grateful for his help. I didnt expect such a nice young man. If you need help, you can ask him for help.

We came here from other stores to handle the business of transferring accounts. The young clerk was very enthusiastic and very professional to get us the most affordable plan. I have been busy for three hours from start to finish, and my child is still out of the state.

Our husband and wife were deceived at sprint. Our iPhone 8 was still leased until last week. It has been leased for three years, and no one notified us to terminate the contract. We came to Xiao Zhao for the first time to help us replace T-Mobile’s phone card. Later, at his suggestion, we opened a new account from T-Mobile and replaced the phone with iPhone 12. The new number originally had a 4. Later, Xiao Zhao helped us change the very good numbers! Seeing that we were older and taking care of us, we also paid for our mobile phone film. Thank you so much this guy!Me and my wife were cheated in Sprint before, our iPhone 8 was still at lease until last week, which had been at lease for three years, and no one informed us to terminate the contract. For the first time, we came to this store and Jack helped us change the t-Mobile sim card. Later, at his suggestion, we opened a new account from T-Mobile and changed our Mobile phone into iPhone 12. The new number originally had a 4, but later Jack helped us change a very good number! Looking at our age is senior and taking care of us. Thank you so much to this guy!

This sprint is why Google cant find it. The clerk is warm, helpful, and everyone is very good.Why its not show in Google map? the stuff are very kind and helpful.

The after-sales service is very good, the service of the Chinese 👍🏻

Bad service, mobile phone accessories feel like knock-off goods, mobile phone charging shell can only charge one-third, the signal difference of mobile phone card is always careful