I just wanted to share that ASI was bought out by Xerox. While ASI was great with customer service the same cannot be said about Xerox/Dahill. We were promised that we would get the same level of customer service and were lied to in order to get the company to sign a 5 year lease. Unfortunately it has been an absolute nightmare since before the printer was even brought it. For starters they missed the installation day. We had our IT department waste an entire day waiting on them and we received multiple calls throughout day telling us that that they were on their way when in fact they werent. When the printer finally showed up it took days to get it set up correctly because even though we were told that was the printer that would work best, the software was not compatible with our company. After setup it worked for a few days before it was completely useless again and we had to wait WEEKS for someone to address the issue. Their customer service number was meaningless as no one would answer and you could not leave a message. After weeks we were able to get a response. It took a couple more weeks to get it to work again. Basically they only got certain aspects of the printer to work. It has now been 6 months since we got the printer and we continue to have issues with it every day. Not only is the product terrible, the customer service is horrific. I spoke to ASI employees and most had left the company after they were bought out and then ones who stayed were also frustrated with how everything was being handled. I could write a novel on the horrible experience this has been. Im only writing this to hopefully save people from this nightmare. Please do not fall for their lies. Read your lease very carefully to make sure you have an exit strategy when they inevitable break their promises and give you a terrible product and then ghost you.

ASI takes care of the machines here at Freeman Honda and they are excellent at keeping us up and running. Our volume is very high and we cant afford down time. ASI is very quick to get a tech out to us. Our usual Tech, Michael, is very thorough and professional while being super friendly too. Great job ASI! Keep up the good work! Thank you Michael!

Our company leases 4 machines from ASI. One of our machines was experiencing a problem where the face of every page printed or copied had a grey hue to it. A tech came out first thing. Had to replace a part, which he picked up and installed the same day. Copies looked great. The next day the machine produced the same problem. Ronnie came out and replaced parts, cleaned the machine and got us working again. The next day the colors appeared very muted. At the end of each repair, the machine was functioning fine. Then another glitch occurred. ASI kept at it. Kept coming out quickly to keep us up and running. If you need a copier company, you need to get a quote from ASI.

ASI has become a true business partner for our organization. We utilize them for our mail service needs which directly impacts our effectiveness with out customers. ASI has kept a pin point level of service making us feel as though we are their biggest priority. I would strongly recommend them for your business needs.

We got the best customer service from ASI. From sales to service everything went great. We could not be happier with our purchase. Special thanks to Doug Young and Scott Stahl for all your help. We will be lifetime customers for all our printer and copier needs. Thanks again guys!!

I recently began shopping for new copier equipment and after speaking with three companies I decided to go with ASI. Scott and Blake spoke with me extensively about my companies needs, where we are at, and where I see my company going in the next few years. The ASI team came up with a great equipment and service package that will provide for our current needs and help us expand our business. ASIs training, support and service team has been great to work with and I look forward to a long relationship with this company.

Im very pleased with the services of ASIs technician Micheal Dunlap and the entire team. It starts from dispatch with there the great communication to the tech. on an ETA and helpful tricks to keep us up and running without any down time till the SUPER HEROES arrive. Thank you for all you do.

We have done business with this company for many years. The service that we have received has been awesome and well appreciated. We encourage everyone to take a good look at this company!

Micheal was amazing! He fixed all my issues and made it to where I can print in color! Please always send only him to us! Embassy Suites Dallas Market Center!

Very happy with ASI for acquisition, service, and support. have used them for 15+ years. They are responsive and always work to get the problem fixed quickly. We have used them to acquire copiers for all of our offices, inside Texas and in other states.

ASI is a great company. They made our switch to a new printer easy. I would recommend them to anyone.

ASI has been great to work with. I have used the larger companies for years and am seeing better customer service and one on one service with ASI. I highly recommend ASI.

Why I choose ASI:Statistics to consider - an adult works full time from age 20-65 / 40 hrs. per week with 2 weeks vaca ... the average adults works 90,360 hrs. per lifetime ... Given the same range of time (age 20-65) thats a total of 394,200 hrs. Therefore, 23% of the time (including sleeping hrs) or 34% (excluding sleeping hrs) is spent at work or working for 45 yrs.I choose ASI because of their Core Values and 212 degree culture. It is said that we become who we spend our time with ... ASIs core values are: servant leadership, accountability, ambition, relationships, inspiration, and operational excellence. No better reason than the people.

I have worked with a few different vendors for our office machine leases, and ASI has surpassed them all in pricing and in customer service. I would highly recommend ASI to anyone looking for their products and services!

Their billing practices are either disorganized or criminal. Billed us incorrectly, causing extreme overages in one quarter versus my normal averages. Billing issues were a frequent headache.

They come to your office to solicit even when no soliciting signs are up. They have no idea how to approach business support or sales.

Giving 1 star because you cant give 0. Our leases are about up and Ive been trying to contact someone at ASI for months. Reception always transfers me to voicemail, and no one will return my call. Theyve even black listed our office phone number, so I have to call from my cell phone.

Robert Langford is the one you want to get to solve an issue

Great Product