The manager was Awesome, I went to the Oakbrook store where they messed up my phone more than when I brought it in. I went 2 times to the Yorktown in the Lombard store and they mislead and Did not help me. But Darien manager not only fixed my problem he did some extras on my phone so I left smiling and skipping. Its a great store!!

Merlin was great at up selling & trying to sell me everything but, what I wanted; had he been more into what I truly wanted I would’ve probably bought more things from him. I felt dissatisfied entirely & won’t return to that store again. I feel as though people are more about the numbers & bottom margin than truly wowing the customer! I was referred to Best Buy to buy the glass covers for a very expensive phone that I bought because apparently AT&T don’t put them on for the customer anymore but, Best Buy will for a fee! My thought was why don’t AT&T do that, charge a fee because they nickel & dime you for everything else! So, I told Merlin to put the glass covers back I’ll go & buy them from Best Buy then at lease I’ll get the product & the service that I want! I’m the end I felt rushed & pushed out the door 🚪 for the next victim of mediocre service at best!

Manager Leo was the best. Focused, helpful and got the job done!!!!! Go see him and you will positively be surprised.

I had a great experience with my Retail Sales Consultant, Siddrah Mansoor. She went above and beyond to help me with updating my new phone, picking out a good case and finally a phone screen saver. The entire process was less than a half hour. I have always been an AT&T customer. Siddrah has the best customer service skills I have ever been greeted with in years of being an AT&T customer. Thank you, Siddrah! Kristen

The representative took the time to answer all of my questions (and there were quite a few!). And when he didn’t have the answer, he called on another rep to join us. Very satisfied with this visit!

In store help was really appreciated in trying to solve a situation. Phone help was awful.

I had a great experience with our Rep at the 75TH ST location. He was very patient, knowledgeable, personable and a great customer service disposition.

Siddrah fixed my phone! Yay! & helped me choose a better wireless plan! Awesome girl!

When I booked the appointment online to go to the AT&T store, it asked to state a reason why I was coming. I chose from YOUR menu that I needed help setting up my new phone. When I arrived at the store, I was told that service is no longer allowed. As a matter of fact, the salesperson said they arent even allowed to touch my phone. He gave me a number to call for support, AFTER HE TALKED ME INTO PURCHASING THE SERVICE! He also tried to talk me into switching over to AT&T for TV and computer! I will never do that! Your customer service is pathetic and your cell phone prices are outrageous! Hmm, I wonder why I was the only customer in the store!! That store will be closed shortly and more people will lose their jobs. Very disappointing.

These stores are just for selling phones. No use for technical support, no use for account issues, no ability to correct mistakes that corporate have made to your account.

Matthew was great. He has great customer service skills. If fact, after switching my information to my new phone, he researched my old policy to realize that with a new policy I could add a line and group insurance without changing the price of my bill. Thanks Matt

The sales person who assisted me was excellent. He answered every question and changed my plan to a better one. Thumbs up to AT&T.

We visited this store to upgrade our phones. We had a great experience with Ennis! He answered all our questions and was very patient with us “technical challenged” middle aged folks. This store followed all COVID guidelines. We felt very comfortable being inside. Thanks for your help Ennis. We highly recommend this location.

I finally upgraded my old cracked phone and Ennis was AMAZING. He answered all my questions and even helped me set up my new phone. The Darien store is definitely my go to now for phone help because of Ennis!

Always great service at the Darien IL store off of 75TH St.

No products in store. Needed 2 iPad air tablets and only had one. Employee stated they (AT&T) only send them mostly iPhones.

What an amazing experience!!! We went to AT&T to upgrade our phone. Entire process was seamless!! Ennis & Philip went above & beyond our expectations to take care of us!!! A+ for customer service - they we so patient & explained everything so clearly, hooked us up with great deals & were personable to talk to :)We would highly recommend them over any other AT&T store in the area! We’ll be back!!!!

Went to the AT&T store to upgrade my phone and switch providers. The staff at this location did an awesome job!! Ennis, Philip and London were very knowledgeable and fast. We had a lot of questions and stuff to swap over! Thank you so much! I think I picked the right wireless provider! :)

Not very helpful. Service is directed to a third party. There is no customer service by this company. Once u make a purchase, they have nothing to do with u after that.

This is the first positive review I’ve ever been able to leave for a cell phone store. My experience was amazing from the moment I walked in and greeted by Phil. They were quite busy, but he showed me where I could check out the new Samsungs while continually updating me on when the next associate would be free. It wasn’t long until Marlin was available and he walked me through the entire process. I’m not very comfortable with phones, but I left feeling good about my plan and how to use my new device. I’m especially excited about the “Link to Windows” feature. I recommend this AT&T store to anyone!

My experience at this store today was great. Philip took the time to help me find the best phones and plans for my mother and me. He explained everything thoroughly and clearly and I never felt rushed. It was such a pleasant experience -- 5 stars indeed !!

Ennis was wonderful!! He was very patient and a huge help! He made sure we got the best plan for my wife and I. So nice to get an upgrade. Highly recommended working with Ennis. He was easy to talk to and very knowledgeable.

My daughter and I came to this location for a new phone. Ennis was incredibly helpful! We will never go to another location for our phone needs.

We worked with Ennis at AT&T Darien. He spent a lot of time thoroughly explaining things to us and was beyond helpful and personal. GREAT SERVICE!!!

The worst customer service ever. AT&T should close this store!

Ennis was awesome! Huge help to my phone issue... he was patient and resourceful ... and a pleasure to do business with! Thank you

It was kool couldnt help me doh but it was helpful mask on mask off

I went in with my wife for an upgrade and the rep, Marlin, was able to get me a great deal on a new phone for her. We were in and out in no time and the process was painless. This store had a great energy and knowledge base and I will absolutely be coming back! Thank you so much to the team working there.

The team at the Darien store is an example of superior customer service. This weekend I called ahead to request if someone could assist my mom in picking out a new phone. I couldnt be there with her and technology related purchases are a challenge for her.London, store manager, let me know who would assist her, what to expect and was genuinely happy to help. Everything he committed to was then carried out, and then some, by Phil, store manager, and Matt. They phoned me several times during the process to check in about the new device being purchased and to suggest helpful and upgrade related changes to my account.This store isnt the closest AT&T store near me, but will be the only one my family will use going forward.A huge thank you to the Darien TEAM! Phil and Matt, we appreciate all your efforts with this purchase very much!

Explain the issue resolved the issue I was satisfied Great customer service

I was sent to this store from another with the promise that they would have the phone I was looking to upgrade to. When I arrived a very nice associate sat down with me and made sure I was on the right plan and was very throw. However they did not have the product and also had to send me away. I do understand that stores have limited stock but it ends up I have to order and have the product shipped to me because none of the stores they sent me to have stock.

Matthew Shlifka the one and only!! Awesome Very tremendous interpersonal skills! But most important he alone solely know who how to take charge and make my phone sets function correctly after trying to Pro techs attempted to fix but never finished the job!!One additional outstanding truly best features he help provide was to install two sims to have two separately functioning phone lines on one phone! Which Matthew’s super smart thinking how do this feature for me was phenomenal!!I would highly recommend Matthew as Best Agent for this person me!!

I had a very good customer service interaction at this store. Long story short I took advantage of that iPhone 12 promotion when trading in a an older phone. I preorder the phone 12 online through the MyAT&T app and received the the Iphone 12 within in a week. I received instructions in my email on how to trade in the phone with materials that get sent to you, except I never received the materials after about 2 weeks. I was on the phone many times with AT&T customer service which eventually lead to no where. I then went to the store and spoke to the Manager, Phil about the matter. Phil said he could not cancel the promotion since a shipping label was created and awaiting the phone at the UPS store, however I showed Phil that I could not send the phone in because I never received the shipping materials and shipping label that got sent to my email was invalid. Phil advised that the AT&T uses a third party company that handles trade ins and such and advised I would I have to call them. Instead of giving me the number, Phil went above and beyond and called the company on my behalf while I waited in store. After of sometime of waiting, Phil was able to speak to one of the companys reps and explain my situation. The rep was able to cancel my promo order and Phil was able to redo the trade in promotion in store. Phil really saved me, If I couldnt trade in my phone for the promotion, I would be forced to pay the full retail price of the phone and more most likely. Phil was really knowledgeable and gave me insight on the whole process. The other AT&T customer reps that I had to deal with on the phone before going to see Phil were little to no help. I would strongly recommend going to this store to see Phil and his team there!

Follow up to 1st reviewI decided the android was my way to stay after switching to the I phone after 12 years. I called Ennis and asked if he could put a phone on the side for me to come in and exchange. From the time I walked in the door he was on top of my exchange transaction and the whole process took about 15 minutes. Once again he was very professional and a pleasure to work with. I couldnt be happier with my Samsung Galaxy S20 5G. Awesome phone.

Ennis was so helpful. And with everything going on right now got me what I needed and out quickly. Felt store followed all the social distancing rules. would definitely recommend.

This location is excellent! I went in for an upgrade on my phone and Araceli, and the manager Phil were awesome! They helped me get into a new promotion and saved me a lot of money! Good knowledgeable staff here. Keep up the good work!

The payment machine is always not working since 2020.

This location is amazing! I went in to get my daughter a new phone and we ended up getting a deal on two devices! Tina was very patient and helpful with everything. This is my new AT&T location going forward. Highly recommend. Thank you!

September 6th at 12pm. Employee was aggressive, disrespectful, I was afraid for my physical integrity. She went in my face screaming. Manager did not apologized for the employee’s behavior and did not provide a solution. I’ll update with more details about this severely abusing experience. Please do not go to this store, you deserve good service!

5 years att customer,never feel more ashamed in one of their store.Today I went at this store to upgrade with new phone.As always,the things are going slow and there is a long wait before you get helped.I was first in line,waiting like that almost 1 hr when a lady comes in and was second in line.One of the 3 employees become available,he looked at me and just told me someone will help you soon and he call the lady and start working with her.Even the lady said he(me) was here before me.On that the employee was asking both of us like are we sure...I mean,before this lady come I was the only one that was waiting at the store for almost 1 hr...no chance you didnt see me.Pure discrimination.I felt like I had a sign on my face no money so this employee chose to not pay attention to me.Im surrprised how people like that guy get job as a seller.Poor job from the menagers hiring him.

I went there to get a new cell phone and the sales woman who helped me was very friendly and new about everything. She got me all set up with my new Samsung galaxy s8+

Ennis and Phillip are very professional and are knowledgeable about solving phone problems. Set up my third account for phone service.Very happyJoAnne~☆

Thank you Ennice! my son had issues setting up his apple watch with tech support but we came here and store associate Ennice helped us get it right. very fast and knowledgable, highly recommend

Nice people.

Honestly best service I will actually highly recommend coming here. I’ve been having issues with setting up and fixing my bill and everyone I went to couldn’t help me been kicked around for two weeks with no help. I come here and first off I’m greeted with kindness and actually someone who could help me. I couldn’t be more thankful for him. He made switching to AT&T worth it. BIG THANK YOU TO JOSE. Everyone should come see him if you have any issues, he makes things happen. :) thank you for the great service.

The absolute best customer service. Very attentive. Definitely will come back for any questions and future purchases. Lou was amazing. Thank you for all of your help.

I went through 3 phone calls with att tech support and they literally made the issues worse but when I went to att darien Ennice was able to accurately and immediately fix them. What took an hour with tech support and still didnt get fixed took 10 minutes with Ennice. Highly recommend this store and the associate Ennice as well. Thank you again!!!

Sale rep Ennis provided very thorough service to help myself and my daughter get her a new phone and transition her old phone to me. He explained the most efficient way to back up my phone using iTunes and we were able to do it at home to minimize face to face time under current COVID procedures.

Dont trust those lia, rs,,

The Sales Person at this store Timothy was very rude from the time we walked in, until the time we left. He acted like he didnt even want to be there. He didnt even make sure that my old phone information transfered over to the new one. He handed me the phones in the middle the data transferring, asked if I wanted a bag for the box for the new phone and said we were done. He went onto the next customer. Will never go back to this AT&T Store or will ask for a different Sales Person.

Sales reps were terrible I bought some air bugs from from them one was not working they wanted to charge me $50 dollors to re shelf not replace the air Bud

Ennis was very helpful! his manger phillip also helped out and made my at&t experience a lot smoother! I just switched from Tmobile and it was the best decision with all their help! They followed all Covid guidelines and made sure to follow social distance rules. Definitely coming back and definitely recommend to come into this store and ask for ennis!

The service was great and the staff was friendly and very helpful.

I usually hate going to att stores. I went into this store for a small issue and was pleasantly surprised by Jose. A lot of the time I feel like I am being ripped off but Jose was super honest and comprehensive. It’s a little bit of a drive for this location but I’ll be sure to make the trip just to feel good knowing Jose will have my back! 5 stars !!

Lou,Jose and Joaquin were very helpful! The whole team was very welcoming as soon as we walked in. The whole process was very smooth. I will be back for any of my other phone needs.

Adrian was incredibly helpful with getting set up with a new wireless plan. Transferring a phone number from AT&T Business is apparently a gargantuan task, but he made it much easier! Hes very friendly and personable, and kept us laughing as we waited for everything to get set up!

One of the employees (Jose or Joseph not sure couldnt see the whole name) is extremely helpful and efficient! He fixed my phone in like 5 minutes. AT&T support over the phone could not fix the problem for like an hour.

Came into the store at a good time where it wasn’t busy, Sean or Shawn (not sure which way he spells his name) was such a big help. He made everything very smooth and easy going

Dont go to this store. Per AT&T, they are not real representatives of AT&T although the sign say they are and they are all wearing AT&T shirts. They sold us a plan that was supposed to give us a free phone over the course of the year and lower our final bill. WRONG! It doubled our bill w/AT&T and AT&T will not even give us a credit back even after we went in, cancelled the plan w/in the week and paid cash for the phone. You can do better anywhere else.

Phil was very helpful and patient. Great customer service. Thank you.

I have been working with Jose for at least 5 years. He has always been very helpful and professional. And he’s really a good guy. It’s always been a good experience working with him.

Thanks to Jose, add a line to an existing account, switching from another carrier, with same number and new phone, We were we’re in and out all set up in less than 30 minutes. Jose is a real asset to AT&T hope they realize the young professional he is. Thanks a million Jose

Went to the store to check on service plans for an unlocked phone. The sales consultant was very helpful and explained all the available options. The store was well lite with many phone samples available to review. Its worth your time if you are looking at AT&T to be your service provider. 🇺🇸

Walked in The store not know what I wanted to buy and I met Ennis very polite guy and very knowledgeable on the product I left out of there with a new iPhone and a great deal on my service wick I ended getting a bundle for a great deal, thank you Ennis

Excellent experience!! In this time when everything is done via internet, it has been refreshing to receive excellent customer service at this store. Joaquin treated me like family. I had a complex scenario that needed to be resolved over the coarse of a month. Joaquin and his team were always on point and were always addressing my concerns of the status before I even asked. They are knowledgeable, respectful and deliver on customer service. This will always be my at&t store and I encourage everyone to come experience the care.

Adrian and Drew are wonderful representatives. Both gentlemen are very courteous and extremely knowledgeable of the AT&T services and products. It was actually fun making the changes needed! Please stop in and see Adrian or Drew for any of your AT&T needs.

If it wasnt for the exceptional customer service we have always received at this AT&T Store, we might rate them lower. The wait time here has always been agonizingly slow, and every transaction seems to move at a snails pace. But, we always work with knowledgeable sales staff who get the job done well. The store is clean and brightly light, but the store needs more air movement. When one spends in excess of 2 hours in a store, it should be well ventilated.

Shawn was amazing!!! My handicapped friend could not swipe on the home screen to make a call, so Shawn said “Let’s make it easy for her” and he put two phone icons on the home page and moved all the other icons away. He was so fast and helpful I wish there were ten stars!

THANK YOU AGAIN for the 2nd time in two weeks we came into the store for issues that we have spent hours discussing at other stores and on the 800 line and thankfully once again Tina, Lou and Jose solved the supposed problems within minutes. We highly recommend this store for its EXCELLENT customer service.

Great customer service!!! I visited the store in Darien because I needed help to find my phone, which I had lost at at a local gym. And also advice on a plan in case my phone could not be retrieved. Fortunately, I had a super employee, Andrew who helped me. Using the Find My Phone. he was able to locate it, still at the gym. Andrew then called the gym, explaining the circumstance and had a message of IF YOU FIND THIS PHONE, PLEASE RETURN TO THE DESK, placed on my phone. Within a couple of minutes, Andrew got a call back, saying they had found the phone! I am forever grateful to Andrew for helping me, his patience, professionalism, and his expertise!! A million thanks for helping me through this crazy ordeal!! 100 STARS!!!!!

If you go to this location ask for Jose. My phone wasnt working and I didn’t want to get a new phone cause I was paying so much for what I have. I came in and was greeted by Jose. The guy is a true professional he change my plan and added a phone and it was 20 cheaper then what I’m paying. I came in upset I left happy. This is the first time I ever had a great experience with att.

Matt and Jose were very helpful in my purchase of 2 iPhones. I appreciate the help.

Darien was slick an OG helper. Answered all the questions I had like it was nothing. And that Phil dude is LITTTT!!! Y’all need more Dariens and Phils!!!

Great service and fast, thank you

Double amazing experience working with Philip Rouhas and Araceli .They’re both an asset to this establishment. I hope that they stay in this location cuz I still want to come back and do business with these two .👍🏻Very,very helpful and I appreciate it so much .Milagros SiosonCustomer

Jose helped us change plans and purchase a new phone. All went smoothly and he was well informed!

Great advice today from Jose, I have been looking for the pixel glad to know the store had it.

Came in with issues the rep(Jose) was able to resokve my issues in minutes were sometine it take over an hour when im on the phone

Great service. Went in to upgrade the wifes phone and double check or plan. Got the help we needed and even found some parts of our plan that we needed to change for the better. Will be back.

The employees go straight to you asking what you are there for. Everyone is really nice and patient. They were able to answer all my questions.

I had a difficult problem, from a purchase i made in Colorado. The manager, Alberto took care of it right away ! At&t i say you take a look at what he is doing. Because customer service has been lacking...and i was ready to go to a competitor. Corporate, restore customer service the way Alberto was able to ! This was ongoing for 5 months.

Stores a joke. I’ve called for 3 days straight now 5 times each and not a single answer from anyone or a call back. How does a phone store not answer the phone? Called at 11am, noon, 1pm and 3pm never got an answer for about 10 mins each time.

Shawn helped us really quickly and easily—great service

As a non-technical older person, I was VERY happy with the time and patience I received from Adrianna and the staff at this store. We encountered a few connection and setup problems when I was trading up to a larger tablet, but she was persistent, not afraid to ask for help, and stayed with me through the whole process -- truly exceptional customer service.

The service here was very friendly. I didn’t feel like I was being ignored and got what I needed hasslefree. Joaquin was particularly helpful.

5 Stars seems to little for the great service I got from Jose.

The tech was absolutely rude. She had no business being in customer service - no interested in supporting us, not interested in her job, and we left with no resolution. I wonder if her manager knows or cares that my phone bill supports their salaries....

The staff has always been very friendly and professional. Theyve worked to find the best deals for me. Its the kind of service that has kept me with AT&T for 25 years

I went to this store originally to get phones because a previous store didn’t have the phones in stock. It was a mess because they had to rerun my credit and I had to pay more for the phones. To make a long story short despite the back and forth I had to go thru once I sat with Adrian at this store I felt like he went above and beyond to resolve my issue. Even after I left he followed up with me as promised and even though he personally didn’t get the sale, he still made sure he did what was best for me. He is a great asset to AT&T you need more like him. Thanks so much, Lacrystal D.

Unexpected staff. They did not know how to work to get Simple Appstore in the cell phone.

Great service, helping me with my new phone, downloading my info. Matt, and Lou

Not enough workers,way 2 many customers compared to workers.... They need more people working.......

Shawn was great! Fast service, very nice professional!!

Ive purchased several phones from this location. Theyve always been helpful. No complaints.

The service here was amazing the man that helped us was very kind and understanding and patient w my mother.

When checking-in as a walk in the initial wait time was 20 minutes. Ended up waiting over an hour and a half and had to leave. Before leaving representative told me I should have booked an appointment online beforehand. Why didnt they tell me that in the first place? Waste of my time. They should just be upfront when you walk in. What is your time frame? How soon do you need be seen? Would you like to set up an appointment layer to get in amd out as quick as possible? Rather than watch 5 employees walk around with tablets never explain that there were also 5 booked appointments that wpuld take priority to my walk in. Know I know to book ahead. Well have to see of booking ahead actually works.

No sign in station or greeting when arrived and looooooooooong wait. There must be a better system. Im going to go to another cellular servicer after 20+ years with AT&T

Love this place, truly a genuine clinic that cares deeply about each and every patient! I sat there for about 15 minutes and within that span, about 5 people walked in and were all greeted by name.

Store is great, amazing customer service.

Good service. Busy place. Kind of long wait. Knowledgeable staff