They did an outstanding reviewing what our needs were and designing a system that was highly functional! The best part was the friendly and professional interaction when they were in our home building the new system. Quality professional work!!
Our condo association has a building that has a door entry system that needs to be replaced. Reference was the only company that actually came out to investigate the issue. Since then they ... well Greg Hanger, has been avoiding our calls asking where his quote on the repair is.The service has been terrible and I will not use or recommend Reference to anyone. The HOA has no problem paying to get the system replaced, but apparently Greg Hanger and his team do not like money.
Very professional and thorough. Very happy with my entertainment system . Greg and the installers were great to work with.
Very nice home automation company. Great people and great products. If your upgrading your AV in your home or business, make sure you give them a call.
I tried a number of things with limited success over the past couple of years to get acceptable WiFi coverage in our home. I should have called RA sooner. Brett designed a system to fit our needs and budget. Now weve got smokin speeds throughout the whole house. The install crew was extremely knowledgeable, resourceful, and very customer focused. Chopped the cable bill in half in the process. Thank you RA!
Reference did the original installation of audio in our house when it was built 8 years ago. We used their services when we moved in and recently updated our audio and WiFi network. Each time we have worked with them, the staff has been attentive and responsive to our needs. Any issues that came up were resolved quickly and effectively.
We built a new home in the past year and used Reference AVS to set up our surround sound both indoors and outdoors, in addition to all network capabilities. They worked directly with us as well as our builder in order to make everything a seamless process. Specifically, we worked with Brett to set up the design and plan, Jim to set up all the wiring during the process, and Joe to set up all the network equipment and explain how to use everything. The system is great so far and the follow up has been very prompt if we have needed anything afterwards. Highly recommend!!
Amazing customer service! Our salesman was ah-mazing! We new we wanted an upgrade, but didnt onow what we wanted. He guided us taking budgetary concerns into consideration, and we are THRILLED with our new set up. The installers: wow. Super great guys who did an amazing job! They looked at me a bit weird when I requested the tv to NOT be level,🤣. I can’t wait to work with this company again in the future! Work with them. You will not be disappointed . Plus, you are supporting a local business!
Excellent service in both sales and installation. Highly recommend!
After having shopped for a new television I was referred to Reference Audio Video & Security and found their pricing to be as competitive as anywhere else. That plus the fact that they also do the install turned out to be a great decision. Cody took the time to determine what would work best for us and Chad was excellent with the installation work. We are very pleased with our system.
First of all I want to say how professional Brock and the team at Reference were. Brock contacted me back almost immediately and we got a meeting setup to take a look at how they could help us with our network at church and a new projector. The projector we had them install looks incredible, its mounted beautifully, was done quickly, and again professionally. The Network was setup quickly and perfectly. Their work has made worship and other activities here at church more welcoming and more engaging. I would suggest working with them if you have the need or the chances.
Cody was great to deal with! Very knowledgeable. Made me feel comfortable. Not like the big electronic stores that just made me feel confused Installation went great! Hooked everything up and taught me how to use it. I will be back for more!
Worked with Ryan Pearson at the Davenport location. Great fund of knowledge on the products and how installation would work. I would work with him again for home projects. He is quite responsive to email and phone calls and always had prompt responses to questions.
Cody and the entire Reference Audio Video team are absolutely top-notch. They offer the widest range of technical expertise & service delivery of anyone in their industry. If youre looking for a theater experience capable of exceeding your imagination, youve found the right company.
I have been a loyal customer of Reference for many years. I have bought TVs, home theater equipment, outdoor speakers, a security system and smart home technology from Reference throughout the years. The staff at Reference is very knowledgeable, helpful and friendly. The techs that perform the work are courteous, punctual and do excellent work.If youre in the market for anything audio, video or security I would highly recommend Reference Audio Video & Security! This local business with give you the time, respect and service you deserve.
I hired Reference Audio Video to get my home music and TV system running properly after a bad experience with another local Des Moines company. Cody was very thorough with his analysis of our needs. The installation was completed and any issues that arose were promptly addressed. We had a security system and ring doorbell installed also. Technology is a wonderful thing when it works properly. Chad did a great job of installing and reworking our system and we are satisfied customers. Thank you Reference for rescuing us!!
The best customer service I’ve experienced in a long while. Knowledgeable and professional,they took care of my problems and even made everything look good. I am so impressed, I’m having them install an updated burglar system. I highly recommend!
All of the employees are knowledgeable and friendly. The personal attention you receive is excellent. I have also found the prices to be competitive. It is nice to be able to go back to the same store and see the same people working there!
I have used Reference for many years for projects large and small. The service has always been outstanding. High quality equipment correctly installed and outstanding system integration including LAN and WiFi, custom remotes and ongoing oversight and service. They are the best and continue to prove it every time.
Wonderful service! Even with a tight time line, they had great service and support!
Joe did an amazing job installing a new receiver and universal remote. He eliminated a rats nest of old wires and simplified the set-up. Highly recommended!!
Very professional. I upgraded my AV receiver and TV. Greg gave me several options to meet my price point. He made several trips to the house to plan and measure prior to the installation to avoid any potential problems.The installation crew was careful, polite and smart as a whip. Thanks!
Reference installed a new TV and bluray in my home. Did a great job. Nice people.
Excellent, personalized customer service. Listened to what I was looking for an help me find the perfect speaker for my needs.
Great company to work with! Very quick response times and excellent customer service!!
Reference AVS updated our old system to new Control 4 system & we are very happy with all the new options that we now have. Their technician was great to work with & sales staff could not have been more helpful.
Reference Audio Video did an outstanding job prewiring our home for security and for installing and mounting TVs, in ceiling speakers, attic antenna and surround sound speakers. In addition they hooked up our fiber optic internet and installed an access point in our home. We are extremely pleased with their professionalism and attention to details. I would highly recommend using Reference audio and Video. A special thank you to Cody and Chad for their all of dedication and hard work in making our home exactly what we wanted.
I was very happy with their products and services. I will recommend them to a friend.
Excellent company. Very professional. Good communication with staff and very knowledgeable.
Extremely professional and great service.
QUALITY and 2ND to NONE!! These are the words I choose to represent this company. I was referred to the company by the owners daughter and I thought I would give them a try. I ended up spending quite a bit of money and its well worth it. I could have easily gone to Best Buy or some of the other big companies, but this team truly represents customer service.I bought a couple TVs about a year ago and they were very detailed on what their intentions were. In fact, they didnt want to discuss much over the phone. Instead, they thought it would be in my best interests to come out and take a look at what my vision and goals were. We (Cody from the Des Moines Store) sat down and drew everything out from the pricing, the setup and installation and further customer service after the sale. Im in sales myself, and know how key communication is after the sale.This year I had a couple issues and found Codys number and called him. He still had my number and information in his phone. The conversation felt like we were friends and was nice to know that he remembered me. I scheduled a time for him to come out and he fixed the issue within 15-20 minutes and left. Im sure it was annoying for him to make the trip after finding out it was a simple issue at hand, but he was totally cool with it.Moral of the story, check this team out. You could easily be spending more money, BUT as I know, you get what you pay for in this world. Spending that extra dollar or two will go a long ways. And this team will have my business again when the time presents itself.Joe
Reference Audio can do a great job but if you have a problem that occurred with installation you WONT hear from them. They seemed so reliable when we hired them while building our house but we paid our hefty bill before we realized we had a problem. They DONT back up their work. On the other hand we had misplaced a bill that was almost 30 days overdue for $107.00 and we heard from them 3 times...go figure!!!
So appreciate the expertise and great customer service both during my audio/video set up and after care service! Thanks Reference Audio staff
Horrible customer service! My wife and I went in looking to spend at least $4000 and we were turned away because it felt like we didnt look like their normal customer. We explained what we were looking for and the salesman kept asking the same questions over and over with a smirk on his face. Horrible first time visiting this store. Definitely the last time I will step into this place.
Amazing customer service. Definitely the best in the QC area.